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Holiday Inn Express

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Holiday Inn Express
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226 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 21, 2016

It is an older hotel that has been fixed up nicely just really small rooms and bath. But cant ever beat the price, cleanliness and breakfast! I thought it was closer to downtown but only about a 10 min drive. Very cute town...cant wait to go back.

Helpful?
Thank Caressa V
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Caressa V, Thank you for taking the time to review our property. I am pleased to read that you found our hotel to be clean and liked our breakfast. However, it is to my absolute regret to learn that some of our facilities might have fallen below your expectations, particularly the size of our rooms and bathroom. In this... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 11, 2016

Hotel was older but clean. Best part about the trip was the two gentlemen that checked us in. Alex and Jerald were not only friendly but very knowledgeable of Sante Fe. From places to see to restaurants to eat in. Even put directions on a map for us. My wife and I were able to see a lot of historical... More 

Helpful?
3 Thank William S
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear William S, Thank you for letting is be part of your trip visiting beautiful Santa Fe. We are conveniently located with less than 1 mile to our shopping mall and commercial businesses, as well as a great variety of restaurants are located within a 2 mile radius from us. We specially suggest trying our local; New Mexican; cuisine We... More 

Ojo Caliente, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 23, 2016

The front desk clerk (Steve) was outstanding. He handled the walk-in booking, my veteran discount, and suggested convenient parking (for my Dually truck and trailer) in a friendly and professional manner. The room was nice and well maintained. I would stay there again.

Helpful?
5 Thank Michael M
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Michael M, Thank you so much for allowing us to host you during your visit to beautiful Santa Fe. We are pleased to hear Steve went above and beyond to help you enjoy your stay. We look forward to soon be hearing back from you and allowing us to host you once again, so you can enjoy of all... More 

Level Contributor
169 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed February 21, 2016 via mobile

I too stay at HI express all across the US. This one is just ok. Nothing really negative other than the bed was as hard as the floor. First day of check in desk clerk was...just here. Not friendly, not mean, just felt like he could care less if I stayed there or the hotel next door. The second day,... More 

Helpful?
Thank scott v
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear scott v, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the condition of our bed and the service provided by one of our front desk staff. I would like to apologize for any inconvenience these issues may have caused... More 

Sanger, Texas
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 9, 2016

My initial impression of this hotel when I pulled into the driveway was that it's kind of small and older, but well maintained. As usual with all the other Holiday Inn Express Hotels that I stayed at in the past, I experienced a very restful overnight stay in a clean, comfortable, quiet room with all the usual amenities. All the... More 

Helpful?
4 Thank Grintsum M
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Grintsum M, Thank you for staying with us. We are glad to hear that you encountered our place accomodating, so that you could enjoy your stay. We greatly appreciate you sharing your comments and positive remarks. Our hotel is committed to providing our guests with the highest quality services and faciltiies. Once again, thank you for staying with us,... More 

Edinburg, Texas
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed January 21, 2016

My family had a one night stopover stay after the Christmas Holiday at this property. When visiting Santa Fe, we usually stay at the Hilton at the Plaza, but since this was just an overnighter, I thought we'd be good at this property. The front desk clerk working the counter was pleasant and assisted with my reservation (the IHG app... More 

Helpful?
Thank Mark S
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Mark S, We are truly sorry about the inconvenience found at our property during our stay, and greatly appreciate you noting and sharing with us, since we are in constant look for improvement opportunities and your statement is definitely an eye opener. As part of the IHG we embrace our corporate values, and procedures. We have already taken action... More 

Travelers are raving about these Santa Fe hotels

Fontana, Wisconsin
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 15, 2016

I have been traveling for business and pleasure for nearly forty years and have stayed in a great many chain motels. I have been on fright elevators that were cleaner than the elevator here. There was a dried gob of something on the window drapes. At 7:30 am the breakfast tables were all filthy, it didn't matter because there wasn't... More 

Helpful?
1 Thank sarahcW3283YF
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear sarahcW3283YF, We have gone ahead and taken the appropriate steps on addressing your noted deficiencies along with our staff. It is within our best interest to best serve our guests during your stay at our property. We greatly appreciate you giving us the opportunity of hosting you during your stay and sharing all the improvement opportunities that you have... More 

Fairport, New York
Level Contributor
18 reviews
6 hotel reviews
3 of 5 stars Reviewed January 5, 2016

Would not honor AARP rate, Holiday Express the previous night in Amarillo was newer, nicer and cheaper. Had to go to lobby to log onto internet, would cut out when back in the room. Front desk was excellent, very helpful. However, I would not repeat at this location

Helpful?
Thank Daniel D
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Daniel D, Thank you for submitting your review of our hotel. I am delighted to hear that you liked the excellent front office staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I have noted your comment about the internet connection, it enables us to target problem areas. Please accept my sincere... More 

British Columbia, Canada
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 15, 2015

Not as nice as other Holiday Inn Express hotels. General decor not appealing or inviting. Front desk clerk helpful in getting correct room type on 2nd try. Small room OK, combo of old and updated furnishings. Heater made very loud clunking noises and would not shut off no matter how low it was turned. Finally shut it completely off and... More 

Helpful?
Thank Patricia S
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear FrequentTravelerSNM, We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I am happy that you liked our cozy beds and that you were satisfied with the service on the front desk. However, I regret to hear that the breakfast did not meet your expectations and that some... More 

Herndon, Virginia
Level Contributor
263 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 stars Reviewed December 12, 2015

We stayed here while visiting Santa Fe and Bandelier, and it was convenient to both. The hotel was decent, room was a little small, but clean and comfortable. The front staff was friendly, and the location is good, right off the highway.

Helpful?
Thank apdemas
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear apdemas, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Free Parking
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Rd, Santa Fe, NM 87507-2905
Location: United States > New Mexico > Santa Fe
Price Range: $125 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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