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Cities of Gold Casino Hotel

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06/04/2017 06/05/2017
1 room 2 adults 0 children
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88 Reviews from our TripAdvisor Community

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Showing 85: English reviews
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Reviewed 4 days ago NEWvia mobile

We have stayed at this hotel for the last three years, and really liked it. Made reservations day before, expressly stated need late check in, put my credit card on file. Arrived, Michael at the counter was rude, once for chking in late, and had an altitude when I asked why our room was changed to top floor. (We requested...

Thank Charlene S
Reviewed 3 weeks ago via mobile

I never write reviews unless something is great. This place deserves this rating though. Customer service terrible. Anytime I asked something they were just plain rude. The room was worse. Filthy carpets, broken furniture, moldy showers, broken refrigerator. The one nice thing was the bed. They were comfortable but tiny just not big enough for our family. The hotel grounds...

Thank Katie J
Reviewed January 6, 2017

The long wait started since the check in, sooo slow; continued at the restaurant. Terrible service, waited and waited for food and the order was completely messed up and terrible. We booked two non-smoking rooms, our room reeked of cigarette smoke.

1Thank Godmother E
Albuquerque, New Mexico
Reviewed November 20, 2016 via mobile

We have stayed here a couple times before. The rooms are decent, clean and quite. However, we will not be staying here again. The customer service was never great to begin with but now it's just a joke. The 3 days we were there, I was never greeted,more less acknowledged any time we came in through the front door or...

1Thank ss3737
Los Angeles, California
Reviewed November 10, 2016

Maybe too clean, the room had a very strong odor of disinfectant cleaner. Those with sensitive noses may have a hard time. The bed was firm and comfortable. The room was reasonably quiet. Shower pressure was good and the shower head was mounted high...nice for tall people. The room may have been in transition, there were 8 lamps in the...

Thank Wilco26
Torreon, New Mexico
Reviewed November 6, 2016

While staying at Hilton Buffallo Thunder. We decided to drive over to Cities of Gold Casino to eat breakfast. My grandsons also wanted to bowl. My 82 yr. old father loved their buffet, it was small but welcoming. We also, won some money on the slots. My grandsons bowled for an hour then played in the Arcade. Everyone there was...

3Thank DMcguinness
Dallas, Texas
Reviewed October 18, 2016 via mobile

Rooms were very nice, didn't have a refigerator to put ur drinks in. Rooms were pretty big. The hotel was off the side from the casino. Did have a few machines in the lobby, which made it nice and quite. Had a nice corridor in the hotel. I enjoyed my stay there. Would definitely stay there again.

2Thank Denise C
Gene Autry, Oklahoma
Reviewed October 14, 2016

Wonderful new hotel in a wonderful place in America. Only thing that was wrong was the ice machine was broken, that should be a priority to get fixed. The casino is a good walk away and is new also. How can you go wrong in Santa Fe?

2Thank Doug083
Los Alamos, New Mexico
Reviewed August 16, 2016

We were staying in Cities of Gold Casino Hotel one night because we needed to. The booking was easy and fast. Very efficient I highly satisfied. When my husband checked in, he handed the key to my work place. He told me that : "You will not like it." Then, he told me to look for his car where he...

Thank yokenor
Cuba, New Mexico
Reviewed August 16, 2016 via mobile

We stayed there one night. We had two rooms next to each other. But only one room had brown bed covers. My kids wanted to take the covers and a few pillows into the other room. After we checked out the hotel charged us $250 accusing us of stealing the pillows and bed covers. I called and explained that they...

1Thank CircleARanch
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06/04/2017 06/05/2017
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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cities of Gold Casino Hotel is located 15 scenic miles north of Santa Fe, New Mexico on Hwy. 84/285. 124 luxurious Guest Rooms. 1300 square feet of Conference Facilities. Breakfast and Dinner available in the Gold Dust Restaurant. Just steps away from the Cities of Gold Casino with Las Vegas style gaming action - seven days a week. Blackjack, Craps, Roulette, Slots, Bingo, Three Card Poker and the ONLY Poker Room in Northern New Mexico. ... more   less 

Additional Information about Cities of Gold Casino Hotel

Address: 10A Cities of Gold Rd, Santa Fe, NM 87506-0938
Location: United States > New Mexico > Santa Fe
Price Range: $63 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cities of Gold Casino Hotel 3*
Number of rooms: 124
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Also Known As:
Cities Of Gold Hotel Santa Fe
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Questions & Answers

Here's what travelers have asked, with answers from Cities of Gold Casino Hotel staff and other travelers.
2 questions
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Las Cruces, New Mexico
over a year ago

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Questions? Get answers from Cities of Gold Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away in general but if you have to, check your sheets, carpet, bathroom and stay away from room 157.”
Amykathleen2013, Aug 18, 2015 | Read review
“don't expect much”
T337WVdavidb, Jul 31, 2015 | Read review
“first floor towards the front”
ANTHONYW135, Jun 22, 2015 | Read review
“All rooms face inside hallway.”
LebronL, May 26, 2015 | Read review
“We had a room facing the highway but it was quiet at night and there really isn't any traffic as the night progresses.”
ricklo777, Mar 17, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$59* /night
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Prices are for 1 room, 2 adults
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