We selected this Inn as we thought it had a piano bar. When we arrived we discovered that there was no restaurant, bar or live music. Our room, No. 7, was extremely spacious and clean. The manager was very helpful and even allowed my husband to play on their Baldwin concert grand. However, the majority of this property is in need of considerable maintenance. This Inn was undoubtedly glorious at one time, but no longer. It was not worth the money.
Checked in and found someone's hair on pillows, moldy (or bloody?) stains on sheets, nasty, smelly old fridge and paper walls so thin you could hear your neighbor drop a pin (I wish it was that—we heard moaning and swearing instead). This "hotel" is not a place to stay—unhealthy, gross and ran down. We had to change hotels the same day. Avoid, avoid, avoid.
Extremely poor service. We attempted to cancel one night for our stay two days prior and nobody ever returned our call. The piano bar was closed, bar closed early and the dog in the room barked for hours. Nobody opened up for the continental breakfast that we paid for. Found a old Afrin bottle in one of our pillow cases. Nobody ever reached out to apologize or to refund us for the $$$ we paid for the resort fee for services that weren’t provided. Very poor service.
NICO made our experience top notch!! His passion for hospitality is apparent in all that he does. From check in to answering questions to check out. The live band in the evening was AMAZING. Rooms were beautifully decorated. Peaceful environment to unwind and relax for the weekend. Oh and by the way....Don't forget to purchase one of their chenille blankets as a memento of your wonderful weekend :) We found our home away from home. THANK YOU!! THANK YOU!! THANK YOU!!!
My boyfriend and I loved this Inn. Our room was spacious and even had a daybed and sitting area. We arrived late on a Monday night and were hoping the on site restaurant would still be serving. The owner greeted us as we came in and made sure we were taken care of. The drinks and pizza were excellent and so were the staff. We sat and listened to a beautiful pianist and had a great time. The Inn is walking distance from the Plaza so it was the perfect location for site seeing and shopping. We will stay here again next time we’re in town!
We stayed here 2 years ago and it was a very good experience. Front desk was friendly and competent. Rooms were modern, cozy and clean. It was a place a looked forward to returning! And so we did….yikes. We are convinced that it’s changed hands since our original stay. The rooms are tired, Furniture is dirty, cheap and over used. A good point: It is dog friendly, so that’s good. And the bed is 9 out of 10, HOWEVER- bring an extra blanket, if possible. The comforter is basically a sheet.
The rooms were nice and big, The decor was beautiful and the staff was very accommodating , especially Mico . They did a great job accommodating to my handicap mom and grandma making it easy for us. There was a piano player that was amazing.
We chose this property for its location to downtown Santa Fe which was perfect. Near everything. We had a suite with a courtyard and covered inside patio. Very large room and bathroom. The place is a bit run down and needs some upgrading but that did add to the charm. They charge a $30 resort fee which I have paid before at resorts that have more amenities such as a golf course, gym, pool. This hotel has none of those so not sure why the need to charge the fee. We had 2 issues with our room which the staff took care of immediately. The staff was very accommodating. The included breakfast was very sparse, coffee, tea, fruit, wrapped muffins. I would think for an extra fee it would include a more substantial breakfast. They have a restaurant which I would not call it much of a restaurant. We asked if we could pay extra and get eggs/toast and were told by the kitchen attendant they did not have enough staff, even tho she was just hanging out. We didn't understand why she could whip up some eggs when the grill was right there. Two mornings we went out to a breakfast place which was a bit annoying because we expected a place that charges a full nightly change and additional "resort fee" could have had a better breakfast to offer. It was a nice experience but would not stay here again. Too pricey for what we got. And we went off season.…
Our rooms were very nice albeit the bathrooms were quite small. Try to see Doug Montgomery perform in the lounge on Sunday and Monday nights. The food is good and the entertainment is 5 star. Parking is limited.
Great hotel, perfect location and wonderful service. We had a room with a private entrance to the street. The room had everything we needed for a nice restful sleep. The hotel is located just a few blocks to the historic plaza where you have excellent shopping and restaurants.