This is one of the best hotels I have ever stayed at. Perfectly located to see the sights of Santa Fe with a shuttle service that is very efficient. I cannot say enough about the excellent restaurant which has two sides open to lovely outdoor dining. Though there were plenty of other places to eat, we chose to have every breakfast and dinner at hotel Santa Fe during our 3 night stay because we couldn't possibly ask for better food or better service.. all staff were very helpful and friendly.
So disappointing because it came highly recommended from my father and it was my first trip to Santa Fe. Found a clump of hair on the shower wall and what looked like cashew shells on the floor in my original room from the last guest the first night. Kindly asked to have the room cleaned to address. Then woke up with bed bug bites the next morning, which has never happened to me before. The person at the front desk seemed somewhat unconcerned about the situation when I asked to have my room switched. When I came down later to ask for the manager, the same person I spoke with earlier said he was the manager and that the trained staff did not see any bed bugs. These are the same people who missed a chunk of hair in the shower and food scraps on the ground from the last guests, so can't say I trust them to see bed bugs at this point. Clearly they had no interest in believing me, so I paid to have my clothes washed to ensure I'm not bringing anything back with me. The hotel was bizarrely unconcerned about this, which is scariest because we're in a pandemic and cleanliness is now more important than ever. Honestly the worst hotel experience I've ever had and definitely wasn't the cheapest. Did I mention I paid full price and was barely offered a sorry? They should be embarrassed by this quality of "service".…
We spent 4 nights in the Picuris Jr. Suite. Lovely room with seperate bedroom and living room. Living room doors open to a balcony. Room was clean and well maintained. Comfortable beds. Within walking distance to many places that we wanted to go. Our room was at the end of the hallway and it was very quiet and peaceful. We would definately stay here agin should we ever be in the area.
The Hacienda at Santa Fe Hotel was enjoyable, comfortable and clean. The staff was excellent! The restaurant, Amaya, served delicious cuisine in a timely manner. It is dog friendly, which is a bonus. Parking was adequate and was at no additional charge. This hotel is conveniently situated to the Railyard District as well as the Plaza..
We stayed here for 4 nights. I was very disappointed. The bed pillows were terrible, like if they were created from one inch cubes of foam. And to add insult to injury, my pillow case had two one-inch sized holes in it. When our room had not been cleaned after the first day, we were told that you must request maid service and that required a 24-hour notice. They said that we signed a notice that we were aware of this policy when we signed in. We did not sign anything when we signed in. This was too expensive to have these types of problems. However, the rooms were clean.
The location was great. Room was average in size but comfortable. Buffet breakfast had a lot of options. The staff was not very friendly or accomodating. Room service was not available even though we stayed 5 nights.
We stayed in the Hacienda building of the hotel in the Sleeping Deer Suite. It was private, quiet, secure, and beautiful. The staff was always willing to help in anyway they could. The front desk staff was top notch! Kevin & Anthony felt like friends right away and definitely went out of their way to make our stay great. Mario in the restaurant took the most beautiful pictures of of during our wedding dinner.
I booked this hotel because it offered spa services and I was looking for a relaxing, luxurious place to take a family member. First, I'll start off with the good things. The check-in staff, hotel restaurant hostess, and waitress were all very nice. I also liked the overall decor of the hotel. It is old, but the wooden furniture suits it. Now for the negatives. The in-house restaurant is overpriced. If you drive, good luck finding parking, and cross your fingers that someone won't ding your car if they park beside you because the spaces are so small. I didn't like the carpet, it was dirty. The only type of room available to sleep with 2 people was a smaller Picuris suite instead of a suite with two beds. The Picuris Suite has a fold-out couch as the second bed. DO NOT get this type of room if an adult has to sleep in the fold-out. It was painful and uncomfortable, right near the door so I heard all the sounds from the hallway. Because it is an old building, the vents and fans are blowing air right on you, so when it was on, I would freeze, when it stopped, I would sweat. I only got 2 hours of sleep tops. The room itself is very small for 2 people. For 322.58 per night, I expected a more relaxing, spa-like experience. When you spend that kind of money, there shouldn't be these kinds of problems. It was very disappointing. I will never go back.…
This is a beautiful hotel with a warm and friendly staff. The restaurant has great food and the place is filled with beautiful art. There was a Lakota flute player on Saturday night which was an extra special treat.
Our most recent trip was a return to a hotel that has captured our hearts. The atmosphere at Hotel Santa Fe wraps you in the rich history of the region. The staff is courteous and very helpful. The location is within easy walking distance to the railroad district and a leisurely stroll to the plaza area. But I highly recommend using the shuttle to the plaza, not because the walk isn't great but the shuttle drives are like concierges with wheels and share their knowledge of Santa Fe the region on the drive. A fabulous place to stay.