The is a really beautiful and comfortable hotel. They have a real fire in the lobby and it's great for reading the paper and drinking coffee. The restaurant offers and excellent breakfast and service.
Anything you need and a lot of what you would not think of to give you a beautiful, calm stay in a comfort surrounding. Having a meal in the middle of a small nature garden is amazing. The native culture surrounds you in a peaceful setting, without compromising luxury. The spa rooms are exceptional as the service of the private butler and lounge for breakfast and later fir cocktail hour! All included in the spa package!
I booked the White Sage spa treatment on March 11. My therapist was Rose. She was phenomenal! The treatment began with a detoxifying wrap. She was very intuitive about my comfort level while being wrapped in multiple layers during the entire process, as I am slightly claustrophobic. She even brought me lemon water to sip through a straw as I sweated! After I showered to close my pores, she began the massage. She was absolutely amazing. Her pressure was perfect and she clearly knew how to read a body. The treatment concluded with foot reflexology. This was my first experience with reflexology, but it certainly won't be my last! I highly recommend this treatment - and Rose! AND...Diane, who worked the front desk, was equally amazing! When I called to say I was a little confused as to how to get to the spa, she gave me directions and even walked the property to find me and escort me inside. After my treatment, she even helped me with the shuttle service. She certainly went above and beyond. …
The weekend started with business meetings. I took my wife for a long weekend. It had snowed the morning we left and was still icy and cold when we arrived. Gorgeous place. Warm and friendly. Our balcony doors had a draft but the room was warm. It was pet friendly and accommodating. We will return
Beautiful property. We stayed here because it’s dog friendly for a reasonable fee. Our room overlooked the pool - and was nice and quiet. The small bar is nice - service was friendly. Rooms are small but we would return. A few extra amenities would be nice - like mugs or some glasses.
Imagine regularly charging $200-300 a night for a room with no, coffee, tea or microwave and no run hot water then, when asked for help with the hot water, on a cold winter morning, not doing anything about it. Atleast we didn't have to sit and wait at the cheaply made wood furniture for too long while the other took a cold bird bath in the sink before stepping out into the snow. Perhaps that's why the glasses from the bar were so dingy and incrusted with food particles, hot water generally helps wash dishes. Good thing they gave us cheap paper gas station cups for morning coffee at the restaurant! I'm not sure what's more mind boggling, the fact that the hotel thinks it's worth the price it is while lacking major details in its execution or, the fact that people rate it positively.…
Stayed here during Thanksgiving for five days. My room with a king size bed was very cold. It was winter but I could feel the cold wind rushing through the windows and underneath the door, especially at night. At night, I turned the thermostat up to 74 but still felt coldness in the room. Unfortunately, I waited until I couldn’t stand it any longer, my bad, (fourth day of stay) before I asked the morning front desk to move me to a warmer room. I was asked to check back later when the hotel knew their room situation but she felt confident that I could be moved to a “sunnier” room. When I checked back that evening, the night manager said that there was no way for me to be accommodated. Long story short, the might manager reluctantly agreed to upgrade me to a warmer, bigger room at no additional charge. This is the reason I will never book here again. The night manager was very reluctant to accommodate teh morning manager’s promise and had to have a mano a mano situation about switching my room. I hated this exchange. Other factors that have made me not want this hotel are: location- it’s located far away from the town plaza food-costs seemed very high with morning oatmeal $27.00 Room additional charges for a $229 nightly room was $51 but hotels, like airlines, have adopted the practice of adding fees rather than raising the cost of room Room itself was nice but final night upgrade had the feeling like dogs had slept/used the sofa not sure if that was the case but when you can smell dog you can smell dog The good thing about the hotel is that it is owned/connected to the local tribe so I felt that I was paying back the tribe for America’s terrible territory take over that occurred in the past. One other negative is that the “family” dining tables are all located near the large, warm fireplace so if you are a couple or single and the temperature is cold in the morning, the dining room is COLD. In fact, I opted out one morning for breakfast since I felt like I could see my breath at the tables near the glass walls so I opted out that day . . .too cold unless you came with a party of five near the roaring fireplace.…
Nice, but getting in need of some upgrades. Air was a bit noisy, bathroom door didn't close completely, shower temperature changed without warning. Bathroom also needed some touchup on walls and tile. Bed and wifi were fine. Staff was helpful. Be nice to have coffee in rooms although was available at end of hall. Fireplace in lobby was nice.
All was going so well until we found out that our room would not have a housekeeping service every day. After asking at the desk this morning for our bed to be made and for fresh towels, we returned to our room later in the day to find towels had indeed been changed but the bed remained unmade. I spoke to reception staff again and made it clear I don’t stay in hotels to make my own bed, still no one has come to service the room. Covid is simply being used as an excuse for this poor service. If you don’t have the staff, don’t book out your hotel.
Top marks for this excellent hotel. Well-located near the very wonderful Saturday Farmers' Market, close to good restaurants and with a handy shuttle service around town, I give this my best marks. I stayed two nights, it's not cheap but you get what you pay for these days. Super front desk service, accommodating, lots of local knowledge. Very nice vibe in the bar and restaurant and we were enchanted by the First Nations musician who played two nights we were there. The food in the restaurant was very good and the portions are huge. The margarita menu is mind-blowing. The room had a bed and also a sofa bed and both were clean, well made, and comfortable. Shower and bathroom were well designed. The swimming pool and hot tub were very welcome and enjoyable to use. I will be returning. I guess most of their guests say similar. I can find no fault with this hotel.…
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