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The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
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3,698 Reviews from our TripAdvisor Community

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Showing 3,626: English reviews
Coppell, Texas
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Great rating for customer service! Eugene and Elba really went out of their way to take care of me. I enjoyed meeting them! I have eaten here twice during my stay and excellent service both times. Thank you!

Helpful?
Thank TexasGirlMari
Oakland, California
Level Contributor
185 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
5 of 5 stars Reviewed yesterday NEW

Room 816, the Handicap Rooms! Now to me, safety more important than having Club Level capabilities! However, the general manager did send me food vouchers about two months before I was to come! The vouchers were for the buffet breakfast at the hotel restaurant, wow! So check in the Monday! Esmeralda, short brown hair! She very helpful! Swimming pool can... More 

Helpful?
Thank Karyn C
FAIRFAX
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great rooms, nice fitness center and pool, staff was very helpful and friendly. I had a corner Suite that was amazing and over looked the riverwalk. Excellent location on the riverwalk near the sites, shopping and restaurants. Hope to stay here again.

Helpful?
2 Thank PAULA C
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I went on a business trip to check out venues for our Sales Conference and the Westin Riverwalk is beautiful! Sales Manager, Jeffrey Schrimpsher was amazing to work with and was very knowledgeable about everything. I highly recommend this hotel to anyone looking to book a conference or any other event. You will be well taken care of and their... More 

Helpful?
2 Thank Sara G
Santa Clarita, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The service at the Westin was fantastic, their staff was extremely helpful throughout my stay. Had a beautiful room overlooking the Riverwalk. Dinner at Zocca restaurant was superb. Location was convenient for the convention center where I had business. Would definitely want to visit again.

Helpful?
1 Thank SurfSojourner
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

We celebrated our anniversary with a four day trip to the Westin, San Antonio Riverwalk. It was a rather quiet location, but very accessible to all the attractions. Everyone was very friendly and helpful here, especially Nadine in the coffee shop, who was gave us great advice on navigating the riverwalk and also made an excellent cup of coffee! The... More 

Helpful?
Thank Joanne B
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Joanne, I'm glad to hear that you had a nice experience while staying at the Westin Riverwalk. Thank you for staying with us and we hope to see you back soon! Bill Petrella General Manager More 

Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed there a few times. I always like returning although the rooms are a bit outdated. The entrance, lobby and common spaces are beautiful and enjoyable to relax and spend time, the riverside restaurant "Zocca", too. However the food quality and menu has degraded from last times, the room dining, too. It is centrally positioned and easy access... More 

Helpful?
Thank Maria M
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Maria, Thank you for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the common spaces, our central location and Zocca Cuisine d'Italia. Thank you for staying with us and we hope to see you again soon! Bill Petrella... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My fiancee and I were touring venues for our wedding and Eugene ran into us and was super helpful and bought us lunch! He introduced us to some of the other staff there and really went out of his way!

Helpful?
1 Thank kimberlylacson
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at this hotel for a 4 day conference. The location was ideal. I received friendly customer service from everyone, in particular Jr. Vasquez stood out as extremely helpful. Thank you for the nice stay!

Helpful?
1 Thank Joy B
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Joy, Thank you for the kind words and for mentioning our staff member, Jr., by name! I'll let him know you appreciated his service. Thank you again for choosing the Westin Riverwalk and look forward to seeing you back soon. Bill Petrella, GM More 

Minneapolis, Minnesota
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Room was a typical room, nothing amazing but was clean. Staff were very hospitable! We made reservations to eat in their restaurant, Zocca, letting them know it was our 10-year anniversary. Not only were we seated and forgotten about for about 15 mins (they were not even busy) but there was no mention of our special occasion:( Perhaps even just... More 

Helpful?
Thank meljjr
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 Market Street, San Antonio, TX 78205-2920
Location: United States > Texas > San Antonio > East Side
Price Range: $199 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#3 Romantic Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
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