No breakfast for elite members No enforcement of mask policy; the hotel was very uncomfortable to be in with many people in lobby and elevators with no masks on. In room coffee was cheap pre roasted and ground “River view” suites have views of HVAC systems on top of the building next door, and a very view of the river Small gym. Too full. Not safe. The front desk staff was friendly and helpful. Great team, but bad management/decisions related to covid. They are pushing away Marriott’s best customers and scrimping on perks to try to save a few dollars. I received way better service at the Courtyard and AC brands lately.
We stayed here for several nights last month, meeting up with old friends. Checkin was a bit odd and no explaining of their Covid restrictions. No bell service. Found out no restaurants, no room service, nothing else but a pricy little place that sold coffee etc. open at very limited hours. We played board games in the afternoon in the lobby, if you wanted a soft drink forget about it if the times didn’t jive for the small takeout. The security people were awesome as were the fellows who parked the car. I loved the bedding in the room and the pillows are awesome. They did not tell us no daily cleaning or towel service. We ended up calling and asking why. A leaflet upon checkin would of been beneficial. As would pool info, we were told nothing. The Riverwalk was awesome, we pretty much walked next door to eat, because nothing was open at the Westin. Most hotels along the way were open including restaurants. We had one robe, and one packet for a cup of coffee. We had to call everyday to get more, I don’t know if they told the maids to only give one or not, but it was very irritating to have to keep calling as we were there 4 nights. It was a bucket list thing that we went there and saw the Alamo and Riverwalk and our only shot at going…
This was a nice hotel in a great location. Rooms were clean, and the corner king suite has a nice layout, 2 balconies and a huge bathroom. The restaurant and bar were closed and we understood due to covid. Parking is an outrageous $46 per night. They are taking covid seriously, as staff doesn't seem to want to be around you. We asked for a bottle of water and was told they couldn't provide one so as to limit contact. But, there is a CVS up the street for those needs. Seriously? They are not servicing rooms every day, which is understandable, but simple things on a long stay like fresh towels and toilet paper were problematic. I think the service this visit is probably a reflection of the service generally, and for a luxury hotel is lacking.
Arrived San Antonio at 3:00pm and used UBER for transportation from the airport to the hotel. Check in was quick/easy and receptionist was behind a plastic screen. Internet (normally $14.95/day) was complimentary. Very few tourists but mask was required in the hotel. Room was 833 and was clean and very quiet. Coffee maker in the room. Front door had adhesive sticker saying it had been cleaned and sanitized. TV remote was even in a plastic bag. There was a refrigerator in the room. Had a small narrow desk/vanity area along with an additional chair for seating. Linens were all white and bed was very comfortable.
I requested a City View and they have a parking lot view. I’ve stayed here several times but the customer service this time was terrible. Then when I was in my room, the phone on the room did not work. I requested for another room but told me that it was not possible. I even said I’ll pay for the difference on a riverwalk view but said no. I came with my family to experience a City View of San Antonio but no. I wish they could’ve provided us a better service.