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360
Panoramas (43) Room & Suite (559)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Riverwalk, San Antonio
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#48 of 374 hotels in San Antonio
Location
Cleanliness
Service
Value
Travelers' Choice
Located on the world famous River Walk in San Antonio, Texas, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel.
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Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid wifi
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Poolside bar
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.3 miles
73Attractionswithin 0.3 miles
Contact
420 W Market Street, San Antonio, TX 78205-2920
Getting there
Rental CarsSee rental cars from $20/day
4,562Reviews62Q+A100Room tips
Reviews
Traveler rating
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- 95
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Popular mentions
No breakfast for elite members No enforcement of mask policy; the hotel was very uncomfortable to be in with many people in lobby and elevators with no masks on. In room coffee was cheap pre roasted and ground “River view” suites have views of HVAC systems on top of the building next door, and a very view of the river Small gym. Too full. Not safe. The front desk staff was friendly and helpful. Great team, but bad management/decisions related to covid. They are pushing away Marriott’s best customers and scrimping on perks to try to save a few dollars. I received way better service at the Courtyard and AC brands lately.
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
We stayed here for several nights last month, meeting up with old friends. Checkin was a bit odd and no explaining of their Covid restrictions. No bell service. Found out no restaurants, no room service, nothing else but a pricy little place that sold coffee etc. open at very limited hours. We played board games in the afternoon in the lobby, if you wanted a soft drink forget about it if the times didn’t jive for the small takeout. The security people were awesome as were the fellows who parked the car. I loved the bedding in the room and the pillows are awesome. They did not tell us no daily cleaning or towel service. We ended up calling and asking why. A leaflet upon checkin would of been beneficial. As would pool info, we were told nothing. The Riverwalk was awesome, we pretty much walked next door to eat, because nothing was open at the Westin. Most hotels along the way were open including restaurants. We had one robe, and one packet for a cup of coffee. We had to call everyday to get more, I don’t know if they told the maids to only give one or not, but it was very irritating to have to keep calling as we were there 4 nights. It was a bucket list thing that we went there and saw the Alamo and Riverwalk and our only shot at going…
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Responded 2 weeks ago
Dear caylinsgranny2014, Thank you for taking the time to share your experience while staying with us last month. We have shared this experience with our team so we can address. During these strange and unusual times, we want each guest to still experience an amazing stay, so any feedback we get, we thank you, as it only helps us improve upon the guest experience. We have since then opened up our restaurant for dinner and is open for breakfast and lunch on weekends as well. We also have our Cafecito Cafe open in the mornings when the restaurant is not. We are very excited to be adding back these features as quickly as possible. We apologize for any inconvenience and thank you for your understanding. Thank you so much for staying with us and thank you for your time to share your feedback. This has been shared with our team to ensure any issues have been addressed. Warm Regards,
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This was a nice hotel in a great location. Rooms were clean, and the corner king suite has a nice layout, 2 balconies and a huge bathroom. The restaurant and bar were closed and we understood due to covid. Parking is an outrageous $46 per night. They are taking covid seriously, as staff doesn't seem to want to be around you. We asked for a bottle of water and was told they couldn't provide one so as to limit contact. But, there is a CVS up the street for those needs. Seriously? They are not servicing rooms every day, which is understandable, but simple things on a long stay like fresh towels and toilet paper were problematic. I think the service this visit is probably a reflection of the service generally, and for a luxury hotel is lacking.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
4 Helpful votes
Helpful
Responded 2 weeks ago
Dear wslin86, Thank you for taking the time to share your feedback on your recent stay. We are very happy to let you know that we have opened up our restaurant for dinner in the evenings and breakfast and lunch, as well, on weekends. We are excited to bring these dining options back. I sincerely apologize for any service experience, less then exceptional. This has been shared with the appropriate department to ensure that this doesn't happen again. I again apologize and I appreciate you letting us know. We also are re-evaluating the service to rooms as well and appreciate your feedback. This greatly helps us know the concerns of our guests and work on solutions. Thank you again for your time and your feedback. Please know these are being addressed. Warm Regards,
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Arrived San Antonio at 3:00pm and used UBER for transportation from the airport to the hotel. Check in was quick/easy and receptionist was behind a plastic screen. Internet (normally $14.95/day) was complimentary. Very few tourists but mask was required in the hotel. Room was 833 and was clean and very quiet. Coffee maker in the room. Front door had adhesive sticker saying it had been cleaned and sanitized. TV remote was even in a plastic bag. There was a refrigerator in the room. Had a small narrow desk/vanity area along with an additional chair for seating. Linens were all white and bed was very comfortable.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Helpful
Responded 2 weeks ago
Dear ssparlin, Thank you so much for your review. We are delighted that you had a wonderful stay. Thank you for highlighting some of our changes during these unique times. We thank you for the opportunity to be of service to you while visiting San Antonio. Thank you again for your feedback and thank you for staying with us. Sincerely,
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I requested a City View and they have a parking lot view. I’ve stayed here several times but the customer service this time was terrible. Then when I was in my room, the phone on the room did not work. I requested for another room but told me that it was not possible. I even said I’ll pay for the difference on a riverwalk view but said no. I came with my family to experience a City View of San Antonio but no. I wish they could’ve provided us a better service.
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Date of stay: September 2020Trip type: Traveled with family
2 Helpful votes
Helpful
Responded 2 weeks ago
Dear MDL1989, Thank you for taking the time to share your feedback with us. I sincerely apologize for any inconvenience during your stay. This has been shared with the appropriate department so we can better serve our guests. We want each guest to have a wonderful stay with us and I appreciate you sharing the opportunities so we can address quickly. My sincerest apologies and again, thank you for your time to share. Warm Regards,
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PRICE RANGE
$148 - $368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin riverwalk hotel san antonio, westin hotel san antonio, westin san antonio, westin riverwalk, san antonio westin
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
473
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Claim Your Listing Frequently Asked Questions about The Westin Riverwalk, San Antonio
Which popular attractions are close to The Westin Riverwalk, San Antonio?
Nearby attractions include San Antonio River Walk (0.2 miles), The Magicians Agency Theatre (0.2 miles), and Escape the Room (0.1 miles).
What are some of the property amenities at The Westin Riverwalk, San Antonio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Riverwalk, San Antonio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Riverwalk, San Antonio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Riverwalk, San Antonio?
Yes, parking is available to guests.
What are some restaurants close to The Westin Riverwalk, San Antonio?
Conveniently located restaurants include La Panaderia, Biga on the Banks, and Bohanan's Prime Steak and Seafood.
Are there opportunities to exercise at The Westin Riverwalk, San Antonio?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Westin Riverwalk, San Antonio located near the city center?
Yes, it is 0.2 miles away from the center of San Antonio.
Are any cleaning services offered at The Westin Riverwalk, San Antonio?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Riverwalk, San Antonio?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Riverwalk, San Antonio offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.