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Hilton Palacio del Rio

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2,214 Reviews from our TripAdvisor Community

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Showing 2,175: English reviews
Cypress, Texas
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 19, 2015 via mobile

We stayed here for the first time Thanksgiving week. We have stayed in SA many time for Thanksgiving week & our experience at the Hilton was a bad one, the only reason I'm giving them 2 stars is for the location. During our visit & while on the balcony watching the parade the Friday after Thanksgiving we were invaded by... More 

Helpful?
1 Thank Andy D
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Andy D., Thank you for detailing your stay at our hotel. Please accept our apologies for the inconvenience you experienced while visiting us. Our priority is the safety of our guests and surroundings, and the SAPD takes this time of the year very seriously. As you know, the Lighting of the River is a very large event and our... More 

Midland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2015

Hilton Palacio Del Rio one of the best downtown San Antonio come and see by yourself. They make you feel welcome with a big smile, staff very friendly. If I could choose another better Hotel I would choose again HILTON

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Laura G
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Laura G., We are so happy to hear of how much you enjoyed our hotel! Our staff truly enjoys making you feel at home with the same big smiles you mentioned, as well as their helpful nature. It is wonderful to see you are already looking to your next stay with us! Hope to see you soon and thank... More 

McAllen, Texas
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed August 16, 2015

This was the second time staying at the Hilton Palacio Del Rio. It is a great hotel, and is in a great location right on the Riverwalk. It is within walking distance of most of the Riverwalk's best restaurants, etc. It is also within walking distance of River Center Mall, the Alamo, etc. There is no complimentary breakfast, but there... More 

Helpful?
1 Thank Chris S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Chris S., Thank you for taking the time to review your stay with us. We pride ourselves on being the most family-friendly hotel along the River Walk and your comments further reinforce those sentiments, which we greatly appreciate. Seeing that you are a big fan of our property, we do provide two complimentary breakfast buffet vouchers for our Gold... More 

Allen
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 16, 2015

The hotel itself is wonderful. The staff is accommodating and helpful. The check in is quick and easy. The rooms are clean and comfortable. This hotel is on the river walk and there are plenty of restaurants, bars and entertainment near by. But...there's the parking situation. As we arrived to check in, we were told by the valet that the... More 

Helpful?
1 Thank Frank V
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Frank V., Thank you for the many compliments of our hotel and staff. Our goal is to provide you with a quick and efficient check-in, so that you may enjoy the property, as well as the many attractions nearby. We sincerely apologize for the confusion when parking your vehicle. Your comments have been forwarded to our Director of Transportation,... More 

Greenwood, South Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 15, 2015

This Hilton hotel is in a great location both on the riverwalk and right across the street from the Gonzalez convention center. Staff was very pleasant and helpful especially Rosie C. from house keeping. She kept our room spotless clean and was great have working for us during our stay. Cheerful,pleasant, accommodating

Helpful?
1 Thank ghi308
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ghi308, Thank you for taking the time to review your experience at our hotel. Our staff is here to ensure your stay is a memorable and fun event, and your comments seem to describe just that! Rosie is truly a valued team member and her dedication to our guests is very much appreciated by our management team, as well... More 

Watauga, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 15, 2015

Short two day stay for a quick vacation. We decided on the Palacio del Rio due to the location next to the Riverwalk. Hotel is modern and very clean. Rooms were great and spacious. However, what takes this hotel above and beyond is the outstanding customer service. Our car had died in the valet parking lot and Robert Ibarra in... More 

Helpful?
2 Thank James C
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear James C., Thank you for taking the time to review our hotel and for bringing Robert's caring nature to our attention. Our staff wants you to have a memorable trip to San Antonio, especially when traveling for pleasure, and this story is a prime example of the high standards we set for ourselves. It is wonderful to hear of... More 

Houston, Texas, United States
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 14, 2015

We decided on the Hilton Palacio del Rio for our quick one night visit to San Antonio. Valet parking was easy and efficient for a couple of seniors who don't walk well, lobby was lovely, state-of-the-art elevators to room floors, beautiful room with view of the Riverwalk. My husband enjoyed the rooftop pool with a beverage attendant on duty. Friends... More 

Helpful?
1 Thank JoyceD18703
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JoyceD18703, We are so happy to hear that Jennifer was able to recover your husband's garment and return it to you without delay! Traveling can be hectic, especially when you realize you forgot something in your room and we do our best to ease the process of returning it back home, just as you experienced. Also, it is wonderful... More 

Texas
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed August 14, 2015

I have now stayed at this hotel four times this year, and I continue to like it each time. Taste is subjective, so I will list the pros and cons: Pros: -Nice balconies for every room -Good location, right on the River Walk and easy walking distance to the RiverCenter Mall -Nice rooms that have been stylishly updated -Good food... More 

Helpful?
Thank crbguy
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear crbguy, Firstly, thank you for your continued patronage of our hotel. There is nothing that makes us happier than welcoming a familiar face and we love having you each time! It is wonderful to read of how much you enjoyed our private balconies in each room, ideal location along the River Walk and many dining options. Your comments are... More 

Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 13, 2015 via mobile

Stayed at the Hilton Palacio early in August with my family. It's a great location to explore the Riverwalk...valet parking was ridiculous but we found a great outdoor parking around the block for 10usd overnight in the week and 3/5usd at the weekend. The breakfast was decent and the sit out by the river was great to eat out by.... More 

Helpful?
1 Thank Mohammed M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Mohammed M., Thank you for choosing the Hilton Palacio del Rio and for taking the time to review your stay with us. We are always looking to please our guests and it seems as though we achieved this during your visit. In regards to parking prices, we currently lease 3 floors in a nearby parking garage, so as to... More 

Spring, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2015

Alex at the front desk took us on last minute after a bad experience where we booked with another hotel for 3 days. We had a wonderful experience at this hotel. The breakfast was awesome, the hotel room was spectacular with a view that will knock your socks off. Housekeeping was exceptional. The bar area was incredible with a piano... More 

Helpful?
Thank Jeannie S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jeannie S., We are elated to hear of how much you enjoyed staying with us! Your sentiments are exactly what our staff looks to achieve each day, with every guest. Our hotel not only provides beautiful accommodations, but tons of things to do without even leaving the building. Just as you experienced, our many dining options provide for hours... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range: $169 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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