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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,700 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Palacio del Rio
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Showing 2,653: English reviews
Reviewed 6 days ago NEWvia mobile

We had an issue with our room and it was resolved within minutes. They have also added texting service to make sure you have someone available at all times of the day. Thank you, Eddie!! And thanks to the hotel! Great place to stay.

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Helpful?
Thank Amy T
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Amy T., We are so glad to read that the issue you experienced was short-lived and corrected immediately by our team. Your complete and total satisfaction is our mission and Eddie will surely be made aware of your kind wishes. Our hope is to welcome you back the next time your travels bring you to San Antonio. Safe travels,...

Reviewed 6 days ago NEW

We had a great stay in San Antonio at the Hilton! We had Shannon as a server for breakfast and she was great! Also, Branda did a great job in cleaning our room and she helped us with a couple extra things we needed. We had great service from the front desk several times. They even gave me water when...

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Helpful?
Thank Shelly Z
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Shelly Z., It seems as though each team member you had the opportunity to interact with exceeded you expectations! We are thrilled to read of your great stay with us. Your compliments will surely be shared with the entire staff. Do return soon! Safe travels, Zain Bidiwala Marketing and Communications Manager

Asheville, North Carolina
Reviewed 6 days ago NEW

Visited San Antonio in late February, 2017 and had a delightful stay at the Hilton Palacio del Rio. I asked for a river view and was given a great room overlooking the city and the river. It was quite high but the sunsets from the balcony were beautiful. The hotel restaurant is right on the river and though the food...

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Helpful?
Thank Karen D
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Karen D., We are so glad to read that you had a delightful stay with us! Your 5-star review of our team members and wonderful views are greatly appreciated. Also, we will be sharing your comments with our culinary team, so as to ensure we provide each guest with a memorable and valuable experience. Safe travels, Zain Bidiwala Marketing...

Charlotte, United States
Reviewed 6 days ago NEW

I was staying here for business and a company meeting on site. The staff was very helpful. They were always close but not ever interfering. The rooms are comfortable and very quiet. The Hotel is located on the San Antonio River walk with all it's restaurants and entertainment. All in all this is a great hotel in a great location,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank johnmZ3518FO
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear johnmZ3518FO, We cannot thank you enough for your glowing review of our property and team members! Your compliments will sure be shared with the entire team. Also, we would love to welcome you back in the near future. Safe travels, Zain Bidiwala Marketing and Communications Manager

West Texas
Reviewed 1 week ago NEWvia mobile

Visiting San Antonio, Tx on business. Stayed at the Hilton Polacio del Rio hotel on the river walk. I really want to say Paula Arriaga who is on the security detail there on the property ROCKS!! She goes above and beyond to assist and help out in anyway possible. Security here makes the stay very comfortable. Thank you Paula Arriaga!!

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Helpful?
Thank duallrig
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Duallrig, We are so glad to hear your business stay with us was made even more memorable by Paula from security! It is our goal to exceed your expectations and it seems as though this was achieved during your visit. Safe travels, Zain Bidiwala Marketing and Communications Manager

Houston, Texas
Reviewed 1 week ago NEW

Excellent location, housekeeping service and more. Thanks Armandina😊we highly recommend this place.It provides good food too. I relaxed in riverwalk while enjoying wine and delicious food a few steps from my room

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Helpful?
Thank luzmarin7
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Luzmarin7, Thank you for the kind words regarding Armandina and rest of our team! We would love to welcome you back soon! Safe travels, Zain Bidiwala Marketing and Communications Manager

Sioux Falls, South Dakota
Reviewed 1 week ago

Excellent, right on the river walk...fantastic customer service. Staff were so polite and caring. everyone wanted to make sure from the minute I stepped in the Hilton to when I left, that I had a positive experience. Thank you to all the employees.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Deba4455
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Deba4455, It is wonderful to read that you noticed how dedicated our team members are to your total and complete satisfaction. Being that we focus on providing you with a memorable experience each stay, your comments will keep us motivated to continue WOW-ing each guest. Your kind words are greatly appreciated and we look forward to your return. Safe...

San Antonio, Texas
Reviewed 1 week ago

The shower was awesome! That was the best part of the room. Also enjoyed the balcony, especially after the Spurs game, with all the cars honking their horns and waving their Spurs flags! GOSPURSGO!! And the bed was sooo comfortable!

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Helpful?
Thank Anna51198
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear anna51198, Thank you so much for taking the time to share your compliments! The only way we are able to improve on our offerings is through feedback like yours. We will be sure to continue to provide each guest with only the finest in Texan hospitality and look forward to having you back soon. And ofcourse, GO SPURS GO!...

Reviewed 1 week ago

We stayed over Easter weekend and just had a great time. The hotel is very pretty and right on the River Walk. Our room was spotless and very pretty. I had read some reviews about outdated rooms but I loved ours. We did not pay for a river walk view. We were on the 14th floor but there still was...

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Helpful?
Thank Kmccharr
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kmccharr, Thank you so much for choosing to stay with us and for taking the time to review your experience! We greatly appreciate your feedback regarding the elevators, as there are some guests who are on the fence about how they feel about it. Though, as you were kindly shown how easy and efficient it was to use we...

London, United Kingdom
Reviewed 1 week ago

My friends and I were trying to find somewhere to go Friday night, the staff (specifically Stephanie and Ashley) was very helpful and asked what we were looking for in a place. They pointed us to a club that we are now obsessed with. Definitely will be visiting San Antonio again just to go clubbing :P

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Helpful?
Thank Holly P
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Holly P., Thank you so much for taking the time to share your positive experience at our hotel! We will be sure to convey your well wishes to Stephanie and Ashley for their elevated levels of service. Do return soon, Zain Bidiwala Marketing and Communications Manager

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range: $174 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Palacio del Rio staff and other travelers.
35 questions
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Minnesota
8 months ago
Saint Louis, Mo
2 months ago
Saint Louis, Mo
2 months ago
3 months ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Loved the river front view”
990shellyz, 6 days ago | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 6 days ago | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 1 week ago | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 1 week ago | Read review
“great location”
trishcoxnh, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question