We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Palacio del Rio

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilton Palacio del Rio
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

2,316 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Hilton Palacio del Rio
See the most recent reviews
Showing 2,275: English reviews
New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel! Right in the middle of the Riverwalk & activities. Love the online check in & digital key. The staff that I encountered were awesome. I stayed on the 19th floor facing the Riverwalk and the view was amazing!!! So many bars & restaurants right outside the door. Durty Nelly's was so much fun! If you are looking for... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank vski21
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Vski21, Thank you so much for taking the time to review your stay with us. We are only able to improve our services through reviews like yours. Further, we agree; our location puts you in the most serene quadrant of the River Walk, yet close to all of the sights and sounds that the area has to offer. We... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The employees at Hilton Palacio del Rio are the best. They are very courteous and don't even blink when asked for an accommodation. The rooms are clean and generous. The restaurant on the River Walk was yummy and relaxing. The waiters were polite and willing to go the extra mile! Adrianna Estrada was gracious in extending a warm welcome to... More 

Helpful?
1 Thank Travelers1993
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Travelers1993, Your high praises of our team members are greatly appreciated! Though, what brings us the most joy is to hear of how we were able to make your special anniversary stay all the more memorable. From Adriana to our restaurant team, we will be sure to share your kind words with each staff member. Thank you for taking... More 

Burleson, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room was clean for the most part. But the Bath linens were not clean. There was fresh lipstick on one of the "clean" wash cloths. We were on the 7th floor facing the street. Did not get any sleep due to traffic noise. There is construction going on next door which also started very early on a Sat morning.

Helpful?
1 Thank ORLord
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear ORLord, Firstly, please accept our most sincere apologies for the shortcomings you experienced while staying with us. I can assure you this is not the level of service we aim to provide, and will surely look into the incident, so as to ensure it does not repeat itself. Also, we can agree that the construction across the street can... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Of all the places on the River Walk, you must stay at this beautiful hotel. It is the best with the best location. Staff is friendly and professional. The restaurant serves good food and room service is great!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank LindaValk
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear LindaValk, Your review has put a big smile on our faces, first thing in the morning! Being that our team members strive every day to exceed expectations, your comments will surely go a long way when we share them at this week's team member meeting. Thank you for taking the time to review your stay and we look forward... More 

Orlando
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an excellent stay. The first room was in the back where ongoing construction is active (starting at 6 am). So on Saturday morning, we switched rooms to the river view on the 14th floor. Our server in the restaurant Riverwalk Cafe was phenomenal, he provided dessert on the house. We are ready for part duex. We went to... More 

Helpful?
1 Thank Sonya R
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sonya R., Firstly, happy anniversary! We are elated to read of how much you enjoyed your stay in San Antonio, and especially at our property. Though, we do apologize for the construction across the street - it will soon be an extension of Hemisfair Park. We can't wait to provide you guests with such an invaluable amenity. Do return... More 

Level Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here as part of an organized business trip with customers. Right on the river, this hotel is in a great location and near everywhere you want to go in the heart of San Antonio. The Alamo is a block away, and an elevator takes you straight to the River Walk. There is a small pool on the roof... More 

Helpful?
1 Thank Becky K
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Becky K., It is wonderful to read of how much you enjoyed our location, directly on the River Walk. So many of our most loyal guests still cannot believe how close they are to everything, when staying with us. Next time, be sure to check out Southtown, which is less than 1/2 a mile from our front door -... More 

Cassopolis, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a great stay here. The rooms were clean. Beds comfortable. Front desk seem very helpful. We had river view 14th floor could here all the good things going on around. Food at restaurant was good and priced reasonable. Breakfast was poor quality. Bird kept jumping on tables (gross) and need to be controlled better. Other than that would... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank wrightbh22
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Wrightbh22, Thank you for taking the time to review your experience at our property. It is wonderful to read of how much you enjoyed our Hilton Serenity Collection bedding, convenient location and helpful team members. Adversely, your experience at our restaurant definitely had some room for improvement. The food & beverage team is on the case to ensure this... More 

Vine Grove, Kentucky
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Second time we have stayed here and as always customer service was above and beyond. We had a balcony room riverside and it was great to sit out and watch the river traffic. Rooms riverside on balcony very quiet and peaceful. Our room also came with a free breakfast buffet each morning which was very good. Omelets made to order... More 

Helpful?
1 Thank Kydrakem
Nashville, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had an excellent time in San Antonio. The hotel was located in the perfect spot in the center of everything. The staff was very helpful with directions, information, and dining suggestions. Derek and Alan were very helpful in finding a juice bar and printing of my airline tickets home. We will be back!

Helpful?
1 Thank PearlgirlTN
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear PearlgirlTN, We are so pleased to read of your memorable stay! Alan and Derek will surely be commended for their friendly and helpful service, as we look forward to your next stay. Best wishes, Zain B. More 

Winston, Georgia
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There are a lot of beautiful hotels in San Antonio especially on the Riverwalk. We selected the Hilton Palacio del Rio because of the location. It's directly on the Riverwalk in the center of everything! Here are some reasons why the Hilton went beyond our expectations: #1- The day BEFORE we left for San Antonio I received a text message... More 

Helpful?
2 Thank ItReality
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear ItReality, This is truly one of our most favorite reviews in recent history! We cannot thank you enough for taking the time to compliment our ideally located and beautiful hotel, the amazingly convenient HHonors app (which let you personalize your stay, including choosing your exact room), as well as the spacious cooler in each room. Though, the part of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

628 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (592)
Viewed
Bathroom (38)
Viewed
Room/Suite (119)
Viewed
View from Room (70)
Viewed
Hotel & Grounds (104)
Viewed
Dining (15)
Viewed
Pool/Beach Area (10)
Viewed
Family/Play Areas (1)
Viewed
Other (235)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Hotel & Grounds (10)
Viewed
Dining (2)
Viewed
Room/Suite (7)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travelers also viewed these San Antonio hotels
East Side
The Westin Riverwalk, San Antonio
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#18 of 359 in San Antonio
4.5 of 5 stars 2,976 reviews
Hotel Valencia Riverwalk
#6 of 359 in San Antonio
4.5 of 5 stars 2,602 reviews
Show Prices
Show Prices
Show Prices
Hotel Contessa
#11 of 359 in San Antonio
4.5 of 5 stars 2,756 reviews
East Side
Hyatt Regency San Antonio
Hyatt Regency San Antonio
#17 of 359 in San Antonio
4.5 of 5 stars 2,388 reviews
East Side
Mokara Hotel and Spa
Mokara Hotel and Spa
#2 of 359 in San Antonio
4.5 of 5 stars 1,182 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $172 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotwire, Booking.com, Hotels.com, Expedia, Travelocity, Odigeo, Cheap Tickets, TripOnline SA, Priceline, getaroom.com and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay