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Hilton Palacio del Rio

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2,460 Reviews from our TripAdvisor Community

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Showing 2,419: English reviews
Illinois
Reviewed 1 week ago

Stayed at the Palacio del Rio for 3 days in November while visiting San Antonio. We arrived from the airport and were immediately checked in. Our room was a good size and the bed was wonderful. We had no trouble sleeping, which is unusual for me especially. Bathroom was big and clean. Each room has a nice balcony. One side...

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Helpful?
Thank HRN95
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear HRN95, Thank you so much for choosing to stay with us, while visiting San Antonio. Every opportunity we get to host you is special to us. From ensuring you a quick check-in and providing a comfortable guest room, to ensuring amenities are stocked and replenished without delay - you are our focus. Our staff will be elated to hear...

Missouri, United States
Reviewed 1 week ago

Perfect location on the Riverwalk! We had a Riverview room. It had a wonderful of the Riverwalk and we were able to watch the Holiday Parade on the River from our balcony. Beautiful room, great accommodations, good restaurants. Very convenient. Friendly staff.

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Helpful?
Thank tiffanymU551UY
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear TiffanymU551UY, Thank you so much for choosing to stay with us for the River Lighting Parade! We are elated to read of your memorable experience and would love to host you again in the future. Also, your kind words regarding our well-kept guest rooms, delicious dining options and helpful team members will surely be shared with our management team....

Houston, Texas
Reviewed 1 week ago

Do not stay at this hotel if you intend to get some sleep. Or, if you do, stay on the Riverwalk side. It's ironic that I suggest this because you usually hear that the noise from the Riverwalk partying will keep you up at night, but that is nothing compared to what we had to put up with from the...

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Helpful?
Thank Texasstarr
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Texasstarr, Please accept our heartiest apologies for the inconvenience you faced from outside noises. I can assure you, that this is not a common occurrence, and even less, any sort of gang activity. We are in the safest part of downtown and have not experienced anything of the sort in recent history. Also, your comfort is our priority, far...

Reviewed 1 week ago

Booked a 3 night stay here Sun-Wed after Thanksgiving. Ths place is awesome. It is locatied in a prime Riverwalk location, you just walk right out onto the walkway. The rooms are clean and spacious with amazing views, and very confortable beds. Love the elevator that goes direct to the upper floors. Was able to watch the Patriots game in...

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Helpful?
Thank Sherry A
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sherry A., It sounds as though you received a true 5-star Palacio del Rio stay with us! We are so glad to hear of how much you enjoyed our premier River Walk location, exciting Tex's Sports Bar and comfortable guest rooms. We are here to exceed your expectations each day, and it seems as though this has been achieved....

Georgetown, Texas
Reviewed 1 week ago

The room and view were great. It was a busy hotel and the staff seemed overwhelmed at times. The hotel is over 50 years old, but looks very modern inside. You cannot beat the location right in the center of the Riverwalk.

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Helpful?
Thank jerryhE1043CR
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JerryhE1043CR, Thank you so much for spending your Thanksgiving weekend with us! With the River Walk lit for the holiday season, you picked the perfect time to visit. As we approach our 50th anniversary in 2018, we will be sure to provide the same high-quality amenities and service that our most loyal guests have been experiencing for years, now....

Houston, Texas
Reviewed 1 week ago

I am a Hilton Honors member and I got a room on the Hilton Honors floors of the hotel. There were no real HH amenities at this hotel. I did get a slightly lower rate and free Wi-Fi. However, the hotel tried to not honor my special rate when I checked out. I had to show an email from HH...

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Helpful?
Thank South4Scuba
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear South4Scuba, breakfast full service, high-class hotel parking Firstly, we thank you for your HHonors membership, as well as for your loyalty to the brand. We sincerely apologize for not exceeding your expectations upon your recent stay with us. As for HHonors amenities, we do offer the best available rate and free Wifi, just as you received. Also, for gold...

Denver, Colorado
Reviewed 1 week ago via mobile

Great Hotel, right on the riverwalk. Easy access from the Airport about $31.00 cab ride. Friendly staff and very informative about area. Rooms are updated and nice, very comfortable. Restaurant has a great Breakfast Buffet, and good lunch choices. Did not try their dinner menu but it looked good.

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Helpful?
Thank ronkaren1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear RonKaren1, Thank you so much for taking the time to review your recent stay with us. We would love to know what we could have done differently to ensure you a true 5-star stay. Please feel free to e-mail me directly at zain.bidiwala@hilton.com with any suggestions for improvement! Do return soon, Zain Bidiwala

Reviewed 1 week ago via mobile

I have stayed in San Antonio many times but never have I stayed in a hotel with such a world class staff. I loved my opportunities to be served by the concierges so much that I wrote Matthew Hosack who is the Director of Room Operations. Matthew personally emailed me the next morning. I would like to publicly thank the...

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Helpful?
Thank Kodiak C
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kodiak C., We cannot thank you enough for taking the time to not only review your wonderful experience with us, but going further to ensure our management team was made aware of the same. Our team, including Terrah, Lacie and Adriana, pride themselves on exactly what you witnessed - providing world-class guest service. Please do stay with us again,...

Reviewed 1 week ago

DO NOT EXPECT TO GET THE ROOM TYPE/PREFERENCE YOU REQUEST!! We had made our reservation on April 18, 2016 for3 nites during Thanksgiving for a King Bed/River View with Balcony on a lower floor (5-8th) so we could see the River Parade When we arrived we were told we had 2 Queen beds on the 10th floor--NO King except on...

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Helpful?
Thank O3502WHrichardb
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Guest, We sincerely apologize for the less than ideal stay you experienced with us. I trust our management team has already contacted your regarding how we can make it right. Our hope is to have you back to ensure you a true 5-star stay. Safe travels, Zain Bidiwala

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Reviewed 1 week ago

My husband was on business but I was able to spend more time enjoying the room. Great view overlooking the river walk . Helpful staff. The mattress was too soft-but that seems to be the trend, not the fault of the hotel.

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Helpful?
Thank M525SJsandrah
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear M525Jsandrah, We are pleased to read of your comfortable stay with us. Our team members strive to exceed your expectations each day, and it is wonderful to see that this was achieved during your stay. Thank you for the feedback and we would love to host the two of you again, in the future. Safest holiday wishes, Zain Bidiwala

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $159 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hilton Hotels, Hotels.com, Cheap Tickets, Odigeo, Priceline and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Palacio del Rio staff and other travelers.
23 questions
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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Always ask for a "river view" room and try to get a room like 526. The views on the other end of the hotel (such as 904) are not as good.”
 of 5 bubbles carlevans93101, 2 days ago | Read review
“ask for a room with a view of the River Walk when MAKING your reservation.”
 of 5 bubbles Babysis727, 3 days ago | Read review
“15th floor Riverwalk side balcony with 2 chairs and table view of all the Christmas lights for quite a distance. Great room!”
 of 5 bubbles kktalbert, 5 days ago | Read review
“choose a room on the river walk side, it costs a little bit more but worth it.”
 of 5 bubbles 177rodinama, 5 days ago | Read review
“Choose a floor above 12 for good city views. I believe it is the south side rooms that face the riverwalk, which are more expensive.”
 of 5 bubbles HRN95, 1 week ago | Read review
5 of 5
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