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Hilton Palacio del Rio

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2,517 Reviews from our TripAdvisor Community

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Showing 2,475: English reviews
Ottawa, Ontario
Reviewed 3 days ago NEW

Hotel/accommodation in general A nice hotel with all the key amenities including several restaurants, meeting facilities, workout room and pool My room was large and well-appointed including a refrigerator, flat screen TV, large work area, safe and balcony. The fitness room is a bit small for the size of hotel, however it never seemed too busy. The fitness room has...

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Helpful?
Thank gerrybOttawa
Big Spring, Texas
Reviewed 4 days ago NEW

Bed was very comfortable. Staff had to show us how to operate elevators. We stayed week before Christmas, so it was very chilly weekend. Our room was nice and warm. Room was very clean. We enjoyed the Pub right next to Hilton.

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Helpful?
Thank Paula J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Paula J., It was our delight to host you! With the gleaming holiday lights along the River Walk, you chose a wonderful time to visit. We will be sure to convey your regards to the Durty Nelly's Irish Pub team! Happy new year, Zain Bidiwala Marketing & Communications Manager

Reviewed 5 days ago NEW

We stayed at the Hilton and had an amazing experience. The breakfast was phenomenal and our very favourite was Olga Ramirez at the omelette station. She was so gracious and would quickly and efficiently make us delicious omelettes every morning. The staff was outstanding!

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Helpful?
Thank Pina S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Pina S., Thank you so much for taking the time to share your experience at our property! Your compliments of Olga are very much appreciated and she will be elated to know what kind of impact she made on your stay. We look forward to hosting you again in the future! Safe travels, Zain Bidiwala Marketing and Communications Manager

Gulfport, Mississippi
Reviewed 6 days ago NEW

Hotel staff were extremely helpful and accommodating at check-in and check-out. Was attending a conference at the convention center so didn't spend much time in the hotel. Our room was comfortable and clean. Would especially like to express my appreciation of Derek. He was professional and went above and beyond to help us.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank dianehX8250ZY
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear dianehX8250ZY, We will be sure to let Derek know of your compliments! It always puts a smile on our face when we read about how one of our team members makes a positive impact on a guests' stay, just as you experienced. The next time your travels bring you to San Antonio, you know we'll be here for you....

Reviewed 6 days ago NEW

We stayed at the Hilton Palacio del Rio right after Christmas. While it took a little while to get checked in that evening as one of our rooms wasn't ready, the rest of the visit was perfect. The rooms were clean and the views were wonderful. My in-laws had never been to the riverwalk during the holidays and the Hilton...

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Helpful?
Thank Ann A
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ann A., Experiences such as your's are why we love doing what we do. From Sheila making the personal connection with your in-laws, to ensuring you all a perfect dining experience and stay, our team truly shined during your visit. We are moved by your appreciation, as we approach each day thankful to our guests for giving us the...

Seattle, Washington
Reviewed 1 week ago NEW

This is an older building with some renovations over the years in most areas. The room was clean and comfortable, but reminded me of a Red Lion or Ramada Inn vs a premier Hilton property. It just felt - blah. Restaurant was in the basement on the riverwalk and although had a charming view, it felt like a cafeteria. Cuisine...

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Helpful?
Thank kneescrape
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kneescrape, As we are always looking to exceed the expectations set forth by our guests, it is unfortunate to hear that this was not achieved during your stay. Being that we just remodeled our hotel a few years ago, your mention of those other hotel chains weighs heavy, as most guests usually very much enjoy our property, amenities, views...

Atlanta, Georgia
Reviewed 1 week ago NEW

Came for a business trip and we always hit cool restaurants around town but here you've got stay for the breakfast if not just for Olga the omelette master and queen of eggs. She is so good - and a sweetheart, too - you wish you could take her home. The food here is really good - dinner too. The...

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Helpful?
Thank Stacey M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Stacey M., "Couldn't be a better experience" - that is what we love to hear! On behalf of, Olga and our entire team, thank you! Making the personal connection with each guest and going the extra mile are just a couple of ways we aim to enhance your overall experience. From guest services and our varied dining options to...

Reviewed 1 week ago

There is a huge street party with vendors for food/drink, games, and live concerts leading up the fireworks over the Tower on NYE. This is one time you do NOT want a riverwalk view as a private viewing from the privacy of your own balcony is priceless. The carnival is all around you and you can come and go as...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Deborah H
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Deborah H., What a wonderful time you had! New Years Eve at our property truly is one-of-a-kind. Being right in the middle of the party, you had the convenient option of not having to worry about traffic, pedestrian or otherwise. That is definitely an unlisted amenity we have been providing for years - ease. Thank you so much for...

Sulphur, Louisiana
Reviewed 1 week ago

This is a very modern, clean hotel. Our housekeeper, Rosy, was especially helpful. She even went and got ice for us, when our machine wasn't working. We had the Bed and breakfast package, which was great except our second morning we had to check out before it opened. The front desk clerk was nice enough to exchange it for dinner...

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Helpful?
Thank deex9
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Deex9, It brings us great joy to read of experiences like yours. Whether at our hotel or another, it is apparent that the team members who take an interest in your stay made it all the more memorable. Being in hospitality, making personal connections is something we reflect on each evening. How did we make a guest's day a...

Eldersburg, Maryland
Reviewed 1 week ago

Had a short stay here during my first trip to San Antonio. Accomodation was excellent and the staff were efficient and effective. The pick up and drop off area in front was a bit of a madhouse at rush hour. The river walk is very convenient and can be reached directly from the hotel which was great. I would stay...

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Helpful?
Thank DillonM1905
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear DillonM1905, Thank you so much for choosing to stay with us and for taking the time to share your comments. Whether you are here for a night or an entire week, your comfort and convenience is our goal and it seems as though this was achieved during your stay. We will be sure to pass your kind words with...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $232 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Cheap Tickets, Travelocity, Hotels.com, Priceline and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Palacio del Rio staff and other travelers.
27 questions
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Minnesota
5 months ago
Huntsville, Texas, United States
15 days ago
16 hours ago
Tampa, Florida
Findlay, Ohio

See all questions (27)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“King room over Riverwalk”
 of 5 bubbles paulajI8609NG, 4 days ago | Read review
“Suites are roomy and sunny”
 of 5 bubbles , 5 days ago | Read review
“High rooms with west facing are better views than east.”
 of 5 bubbles kneescrape, 1 week ago | Read review
“Best view of the River walk”
 of 5 bubbles pattya50, 3 weeks ago | Read review
“River side rooms are nice in December because the Christmas lights on the River walk are so pretty.”
 of 5 bubbles 934vickies, 4 weeks ago | Read review
5 of 5
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