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Hilton Palacio del Rio

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200 South Alamo Street, San Antonio, TX 78205
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2,212 Reviews from our TripAdvisor Community

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Showing 2,173: English reviews
Washington DC, District of Columbia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

My company, SANS Institute, is wrapping up a 6 day conference as I'm writing this. I can't say enough great things about this hotel. The staff is extremely service oriented, and very attentive. They are friendly, approachable, hard working, and professional. Special shout outs to Eva DeLaRosa, Adrian Aguillar, and Roberto Ibarra who not to be biased, were my absolute... More 

Helpful?
Thank Rachel N
Grapevine, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

My family and I stayed at Hilton Palacio del Rio during my youngest son's rehearsal/performance in TMEA HONOR CHOIR. The location is great in relation to the convention center and river walk. We stayed at Grand Hyatt last year and I can tell you the service at the Hilton FAR exceeded that of the Hyatt. The restaurant, valet, bell captain,... More 

Helpful?
Thank JasonHD812
Auckland, New Zealand
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had never visited San Antonio before so had to guess on a hotel to book. Very pleased with the Palacio. Great position next to the Riverwalk and all its restaurants. Hotel is clean and well appointed rooms.

Helpful?
Thank mikenz2015
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Mikenz2015, Thank you so much for spending your first San Antonio experience with us! Our TripAdvisor reviewers do a wonderful job of detailing all of the comfortable features of hotel, which really helps readers make the most informed decision. We greatly appreciate your feedback and look forward to having you back for a total 5-star experience. If there is... More 

North Houston, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great overall! Can't wait to visit again, easy access to the river walk. Kid's enjoyed the pool, and the staff was friendly. The hotel is walking distance to the Alamo, lots of food spots and souvenir shops.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 325genevieveg
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 325genevieveg, Location, location, location! We are so glad you were able to utilize one of our most oft-forgotten amenities - easy access to all of downtown. Additionally, our goal is to be the most family-friendly hotel in San Antonio and it seems as though we achieved this during your stay. Do return soon! Best wishes, Zain B. More 

San Angelo, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

You can't beat the centralized location of this hotel on the Riverwalk.You're put right in the middle of the action getting off the elevator. Rooms were up-to-date and comfortable. Beds were comfortable. Liked the balcony with 2 chairs to sit on. Staff was friendly. We did use the pool. It's small and filled up on the day we went there.... More 

Helpful?
Thank Urlik
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Urlik, Thank you so much for taking the time to share your experience with the TripAdvisor community. We are so glad to read of your stay at our hotel! Our easily accessible location is truly the cherry on top. We hope to see you back soon! Best wishes, Zain B. More 

Austin, Texas
Level Contributor
513 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a lovely hotel right on the riverwalk. It's just far enough from the really busy part of the river walk as to not be too noisy but still an easy walk to the Alamo or the Riverplace Mall. It's right next to La Villita (artist shops & galleries) The rooms look clean and recently renovated - unlike many... More 

Helpful?
Thank Jen78703
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jen78703, We're so glad to hear your enjoyed your stay with us, specifically our premier location on the River Walk and culinary creations. Our team members aim to provide each guest with a true San Antonio experience and we hope this was achieved during your experiences. Please do accept our apologies for the difficulty you ran into when using... More 

PITTSBURGH, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The Room Clean, Housekeeping very accommodating Great Food. Bell hops go out of their way....Taxi Service very inexpensive... Many Restaurants along the River Walk, the boat cruise was great. Easy access to the Alamo. Short distance to the Convention Center. 15 mins from the Airport.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Linda V
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Linda V., We are elated to read of how much you enjoyed your stay with us. Our goal is provide each guest with premier service with prime accessibility to the entire area, just as you witnessed. Do consider staying with us again, we would love to have you! Best wishes, Zain B. Marketing and Communications Manager More 

San Antonio
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We live about 5 minutes from this hotel and as a child, I watched it being built. My husband and I have always wondered what it was like inside. Since our home is under major renovations and full of dust we decided to stay this last weekend. Wow, what a difference from the previous weekend at The Grand Hyatt. This... More 

Helpful?
1 Thank InTheKnow22
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear InTheKnow22, We cannot thank you enough for taking the time to review your stay with us, as well as our recent renovation. When planning the redesign, our goal was to provide guests with accommodations superior to the other hotels in the area and still provide five star guest services, just as you experienced. Your detailed account of a stay... More 

Cathedral City, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very pleased with the service that I received from the attendant in the fitness room. Magdalena was very helpful and pleasant to deal with. A great team member. I was also pleased with the service and attention that I received from the front desk attendant Autumn. Autumn was calm and professional and found me a room that suited... More 

Helpful?
3 Thank MissyPoirier
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear MissyPoirer, Thank you so much for taking the time to let us know about your expectation exceeding experiences with Magdalena and Autumn! We love hearing how our team members go above and beyond to ensure each guests' total comfort. Your high praises and recommendation are invaluable to us! Do return soon - we would love to have you. Best... More 

Ingleside, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a GREAT stay at this hotel. The entire staff of the hotel was very accommodating, friendly and helpful. The room with balcony was outstanding with a wonderful view. I will definitely stay there again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank anitah705
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Anitah705, We are so glad to hear that you are already looking forward to your next stay with us! Our team will be so pleased to know of how much you enjoyed their hospitality. Our priority to is personalize each guests' stay and we anticipate your return. Best wishes, Zain B. Marketing and Communications Manager More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range: $169 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Hotwire, Expedia, Cheap Tickets, getaroom.com, Priceline, Odigeo, TripOnline SA, Travelocity and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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