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Hilton Palacio del Rio

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2,310 Reviews from our TripAdvisor Community

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Showing 2,269: English reviews
Laredo, Texas
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is easy to get to and really beautiful. My bed was extremely comfortable the linens very clean. Our meeting room on the Mezz was comfortable especially the chairs. The food was delicious and the service was very tasty.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Betty F
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Betty F., It is wonderful to read of your holistic stay at our property, and how much you enjoyed the details of each experience! We take pride in ensuring our guests are provided only the finest in true Texan hospitality, and it seems as though we achieved this during your stay. Your compliments of our location, comfortable appointments and... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel has been updated on the inside great view of the Riverwalk close to all the activities music and shopping walking distance. Most importantly the staff is amazing they are very helpful very polite and always there to help you when needed this includes Derek, ms. Sheila, the check-in staff, james the manager. They want nothing more then to... More 

Helpful?
Thank bethblank
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear bethblank, We are delighted to read of your memorable experience at our property. Being located directly on the beautiful River Walk, our team holds themselves to very high standards, and this is apparent via your positive interactions with Derek, Sheila and James. Your compliments will surely be shared with the entire team, at next weeks team member celebration. Thank... More 

Daytona Beach, Florida
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful setting by the Riverwalk. Staff and service great and rooms clean and roomy. Restaurant food was great for breakfast and drinks at happy hour. Close to entertainment and other restaurants and mass transit.

Helpful?
Thank Wayne J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Wayne J., We are overjoyed to read of how much you enjoyed your stay and dining experiences at our property! Your compliments will surely be shared with the entire team, at our next team member celebration, so as to ensure we continue to provide only the finest in true Texan hospitality. Thank you, Zain B. More 

Plano, Texas
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The new upgraded hotel is very elegant and the rooms, with the hardwood floors and paneling, were excellent. The staff was very attentive and was helpful in planning dinner reservations and providing directions around the city.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bill M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bill M., Thank you so much for your compliments of our newly renovated hotel and helpful team members. Being that our staff strives to exceed expectations each day, it is wonderful to read of your memorable experience! We sincerely appreciate your taking the time to review your stay and we look forward to welcoming you back in the future.... More 

New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel! Right in the middle of the Riverwalk & activities. Love the online check in & digital key. The staff that I encountered were awesome. I stayed on the 19th floor facing the Riverwalk and the view was amazing!!! So many bars & restaurants right outside the door. Durty Nelly's was so much fun! If you are looking for... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank vski21
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Vski21, Thank you so much for taking the time to review your stay with us. We are only able to improve our services through reviews like yours. Further, we agree; our location puts you in the most serene quadrant of the River Walk, yet close to all of the sights and sounds that the area has to offer. We... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

The employees at Hilton Palacio del Rio are the best. They are very courteous and don't even blink when asked for an accommodation. The rooms are clean and generous. The restaurant on the River Walk was yummy and relaxing. The waiters were polite and willing to go the extra mile! Adrianna Estrada was gracious in extending a warm welcome to... More 

Helpful?
Thank Travelers1993
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Travelers1993, Your high praises of our team members are greatly appreciated! Though, what brings us the most joy is to hear of how we were able to make your special anniversary stay all the more memorable. From Adriana to our restaurant team, we will be sure to share your kind words with each staff member. Thank you for taking... More 

Burleson, Texas
1 review
3 of 5 stars Reviewed 5 days ago NEW

Room was clean for the most part. But the Bath linens were not clean. There was fresh lipstick on one of the "clean" wash cloths. We were on the 7th floor facing the street. Did not get any sleep due to traffic noise. There is construction going on next door which also started very early on a Sat morning.

Helpful?
Thank ORLord
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear ORLord, Firstly, please accept our most sincere apologies for the shortcomings you experienced while staying with us. I can assure you this is not the level of service we aim to provide, and will surely look into the incident, so as to ensure it does not repeat itself. Also, we can agree that the construction across the street can... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Of all the places on the River Walk, you must stay at this beautiful hotel. It is the best with the best location. Staff is friendly and professional. The restaurant serves good food and room service is great!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank LindaValk
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear LindaValk, Your review has put a big smile on our faces, first thing in the morning! Being that our team members strive every day to exceed expectations, your comments will surely go a long way when we share them at this week's team member meeting. Thank you for taking the time to review your stay and we look forward... More 

Orlando
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had an excellent stay. The first room was in the back where ongoing construction is active (starting at 6 am). So on Saturday morning, we switched rooms to the river view on the 14th floor. Our server in the restaurant Riverwalk Cafe was phenomenal, he provided dessert on the house. We are ready for part duex. We went to... More 

Helpful?
Thank Sonya R
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sonya R., Firstly, happy anniversary! We are elated to read of how much you enjoyed your stay in San Antonio, and especially at our property. Though, we do apologize for the construction across the street - it will soon be an extension of Hemisfair Park. We can't wait to provide you guests with such an invaluable amenity. Do return... More 

Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here as part of an organized business trip with customers. Right on the river, this hotel is in a great location and near everywhere you want to go in the heart of San Antonio. The Alamo is a block away, and an elevator takes you straight to the River Walk. There is a small pool on the roof... More 

Helpful?
Thank Becky K
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Becky K., It is wonderful to read of how much you enjoyed our location, directly on the River Walk. So many of our most loyal guests still cannot believe how close they are to everything, when staying with us. Next time, be sure to check out Southtown, which is less than 1/2 a mile from our front door -... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $172 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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