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Hilton Palacio del Rio

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2,322 Reviews from our TripAdvisor Community

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Showing 2,281: English reviews
Horseshoe Bay, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Just a great place. River view is outstanding, just sit on the balcony and enjoy for hours at a time. Great access to the river, riverboat loading and drop off directly in front of the hotel. Stayed here multiple times and have not had one compaint.

Helpful?
Thank IreneandMicah
Dallas, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Sep 2016--In every way, this was a delightful hotel experience! Arrival, check-in, and delivery of luggage to the room were very efficient, friendly, and helpful. My wife and I were warmly welcomed, and everybody -- front desk, bellstaff, the waitress in the restaurant/bar -- treated us like we were the most important people in the hotel. The room was spacious,... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ralph M
Level Contributor
227 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed here a few times and they have recently renovated their rooms with a more modern feel. As in the past the room was comfortable and clean. The location is great right on the Riverwalk so you can easily explore without a car. I would recommend this hotel to anyone coming for business or pleasure.

Helpful?
Thank jdog99
Madison, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Such awesome staff and location! I chose this hotel by location and availability and will come back to enjoy the amenities when I'm not working. People were awesome, rooms super clean and great location!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Susan M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Susan M., We are proud to have exceeded your expectations! Do visit us again while visiting for pleasure, you will be sure to further realize how close we are to all of the local hot spots and great dining. See you soon, Zain B. More 

Naples, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Hotel is clean and well maintained. The location of this hotel on the Riverwalk is convenient to restaurants and shopping! Staff are courteous, helpful, and accommodating. The rooms are clean and the beds are very comfortable. I will definitely stay here again!!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank O909TWhollym
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear O909TWhollym, Thank you so much for taking the time to share your thoughts on TripAdvisor. This will surely help our future guests understand the 5-star level of service and accommodations we provide directly on the River Walk. Do return soon! Best regards, Zain B. More 

Boulder, Colorado
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location of the Hilton Palacio del Rio is ideal. It's on the best part of the River Walk. Happy hour along the river in the Palacio's outdoor patio is great for people watching. The rooms are modern and provide ample outlets. Be aware that while high level rooms are somewhat quieter due to the larger distance from the evening... More 

Helpful?
Thank Mikecbu
Level Contributor
16 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

There were "unexplained charges" that were apparently going to go unnoticed. The rooms are very nice with a great view of the Riverwalk. The dining outside is great but it is expensive, you are better off finding a restaurant somewhere else for the price. POOL There was sun on the pool from 10am-1pm ish. Then is was COMPLETELY covered in... More 

Helpful?
Thank Astin M
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I've been wanting to stay at this hotel for the longest time and I finally got to. We had a little troubles arriving. Somehow the room was cancelled but nothing he front desk couldn't handle, and still got my digital key for check in. Top floor rooms are nice and spacious and the balcony; wow I never stayed in a... More 

Helpful?
1 Thank Phillip G
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Phillip G., We are delighted to hear that your stay with us was everything and more than you expected! Our team members look forward to providing each guest a memorable stay, and it seems as though we achieved this during your visit. Though, we do apologize for the inconvenience you ran into regarding your reservation. We will be sure... More 

Saint Louis, Missouri
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great service, there to great you, with smile on there face, Helpful in everything. Moving furniture, to fixing door bell (handicap room). to undoing a censor light, cause it wouldn't go off, with the wheel chair parked there. Calling cabs, free USA today, and Wall Street Journal Newspaper. Clean rooms. Ask for Nikka P. She was great. Within walking distance.... More 

Helpful?
Thank b5rwright
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear b5rwright, Thank you so much for taking the time to review your recent 5-star stay with us. We are only able to recognize our brights stars when guests, such as yourself, find it necessary to recognize the team members that made their stay a memorable one. For that, we are very grateful. Nikka and the rest of the team... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

My wife and I went to the Hilton Palacio del Rio for our 15th wedding anniversary. This being a "big one", we wanted a nice place to visit. We had stayed at the Hilton PdR in the past, so we thought we knew what we would be getting. Instead, since our last stay, the Hilton has undergone a major renovation... More 

Helpful?
Thank Ross J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ross J., Before we get started, happy anniversary! It brings us great joy to read of you memorable stay with us and we appreciate the opportunity to host you. Your compliments of Norma, our restaurant team and security department will surely be shared with the responsible parties, as we continue to strive for 100% guest satisfaction each day. It... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $171 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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