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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,574 Reviews from our TripAdvisor Community

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Seattle
Reviewed today NEW

When I requested a quiet room in my online reservation, I received a room where I heard traffic noise. The desk clerk said that it was a city and you are going to hear traffic and that it will start to die down. It was around midnight when I bought it to his attention. My flight arrived at 10:30 pm....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Deerwalker
Murcia, Spain
HOTEL’S FAVORITE REVIEW
Reviewed October 26, 2016 via mobile

I never give any Hotel a 5 star rating, but the location alone deserves 5 stars. Nice hotel, staff very good, house keeping not too bad, rooms very good and comfortable. Check in staff were very friendly and efficient. Room service lady Pilar did a great job, the poor lady was out of breath rushing to deliver hot food, thanks...

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Helpful?
2Thank marvin3004
About Hotel's Favorite Review
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Marvin3004, We are thrilled to read that you are already looking forward to your next stay with us! It is humbling to know that we now fall into the top tier of your hotel experiences - a feat that would not have been accomplished without the likes of Pilar and our wonderful team members. Also, we apologize for any...

Grand Island
Reviewed today NEWvia mobile

I was in town for a business conference. The room was nice size, clean, and a great location. Right near the conference center and along the riverwalk too. The staff was very helpful and welcoming. Running along the riverwalk was perfect each morning. The staff in the cafe was wonderful when I would get back each morning. Overall, a great...

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Helpful?
Thank Pamela B
Aberdeen, South Dakota
Reviewed yesterday NEW

We stayed at the hotel the last week. We were greeted with friendly staff at the desk. However were disappointed when the room we had reserved SEVERAL months back was not available. We did not know this until we got to the room and realized it was not the one we requested. The front desk said they did not have...

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Helpful?
Thank David-Maria M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear David-Maria M., We sincerely thank you for taking the time to stay with us, and for being patient with our team. Even though we do apologize that your requested room was not available upon check-in, we are glad to see our team made sure to get you switched into the correct room after your first night. Your compliments are...

Fresno, California
Reviewed 2 days ago NEW

Great location on the river walk. Best part of the hotel is the staff. They are exceptional in their customer service. Kudos to Nikka, Gabe, Allison, Lacie, Alberto, and Ms. Sheila! Thank you for making my stay enjoyable and comfortable. Not sure what the avg. night stay normally is but when the rodeo and a large conference is in town...

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Helpful?
Thank bdyfxr2017
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear bdyfxr2017, Thank you so much for taking the time to recognize the team members that made your stay a memorable one! Our team truly does strive to exceed all expectations and we are elated to see that this was achieved during your visit. We are always looking to provide the best value being directly on the River Walk and...

Vineland, New Jersey, United States
Reviewed 2 days ago NEWvia mobile

Was't feeling well and decided to order dinner in. "Pilar" arrived promptly with my order. We chatted a few minutes about my stay at the Hilton thus far. Pilar is a sweet person who has helped make my business stay here at the Hilton more personable! Great job!

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Helpful?
Thank Theresa M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Theresa M., We are so glad to read of how Pilar made your dinner plans a bit more exciting than just another room service meal! Thank you for choosing to stay with us while in San Antonio on business and for taking the time to share this experience with our team members. Safe travels, Zain Bidiwala Marketing and Communications...

Reviewed 2 days ago NEWvia mobile

I arrived today at the Hilton Palacio del Rio and had such a great reception by the staff. What amazed me was the fact that the front desk manager went beyond her call of duty to assist me with faxing a document that I needed to sent out on arrival and was going to be a hassle to do otherwise....

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Helpful?
Thank Fikry I
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Fikry I, We are so glad to have 'WOW'-ed you upon your arrival! Do let us know if there is anything else we can do to ensure your 5-star experience continues at our property. Your compliments will surely be shared with our entire front office team. Enjoy your stay, Zain Bidiwala Marketing and Communications Manager

Houston, Texas
Reviewed 3 days ago NEW

What a great setting, and some great history, in a historic city! The Placio Del Rio was constructed for the 1968 World's Fair that was held in San Antonio. Evidently there were some time restraint's and the construction of the hotel had to be efficient. You can tell by looking that the entire hotel was constructed by usingmodular construction unit's....

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Helpful?
Thank Timothy V
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Timothy V., Thank you so much for taking the time to detail a bit of our origins. We try to remain as attached as we can to the community that supported us from the beginning, and your comments reinforce why - support. Without San Antonio's loyalty to our property, we would be no where to close to where we...

Lake Charles,La
Reviewed 4 days ago NEW

From the courtesy of the front desk at check in to the room service it was all fabulous. The service here from the room attendant Yolanda C. & room service attendant Pilar M. made it hard to leave. I looked forward to room service after a tiring day and came back to an exceptionally clean cool room followed by a...

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Helpful?
Thank Danny L
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Danny L., We are honored to have hosted you! Your patronage to the Hilton brand is truly appreciated and we are glad to see that you had an expectation exceeding experience at our property. Yolanda and Pilar are just a couple of our brightest stars here at the Palacio del Rio, and they will surely be thrilled to read...

Phoenix, Arizona
Reviewed 4 days ago NEW

Staff was excellent. Great location! A little street noise but not that bad. Needed razor they had complimentary razors at desk!! Kids in room over me were very noisy! Called desk and the had security there in less than three minutes. Problem was remedied quickly. Great service!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank janiceg441
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JaniceG441, Thank you so much for taking the time to review your stay with us! Just as you experienced, our team is ready for any issue that may arise and are trained to resolve the same without delay. Empowering our staff allows for quick resolutions, which then results in satisfied guests, just as yourself. We greatly appreciate your feedback...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range: $232 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Palacio del Rio staff and other travelers.
29 questions
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Minnesota
6 months ago
Saint Louis, Mo
25 days ago
Saint Louis, Mo
25 days ago
1 month ago
Huntsville, Texas, United States
1 month ago

See all questions (29)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Low rooms with river views are nice!”
 of 5 bubbles David-MariaM, yesterday | Read review
“Request view of River walk. Rooms with convention center view are noisey”
 of 5 bubbles bdyfxr2017, 2 days ago | Read review
“River side is awesome. Lovely balconies”
 of 5 bubbles timv718, 3 days ago | Read review
“Riverview side”
 of 5 bubbles dannylP874RR, 4 days ago | Read review
“If you want a river view, make sure you request a room further away from the huge water treatment plant directly across from the hotel.”
 of 5 bubbles sj9595, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question