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Room & Suite (382)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Palacio del Rio
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 377 hotels in San Antonio
Location
Cleanliness
Service
Value
Travelers' Choice
Hilton Palacio del Rio in San Antonio, TX is perfectly located on the San Antonio River Walk. Directly across from the Henry B. Gonzalez Convention Center and only 2 blocks from the Alamo and Hemisfair Park. If the River Walk is your primary destination, we are the place to stay. Every room in our hip hacienda-style hotel has a private balcony overlooking the River Walk or downtown San Antonio skyline. We are walking distance to restaurants, bars and shops, with 25 meeting rooms and event spaces including The Pavilion by Hilton. In addition we have 4 on-site outlets for food and beverage: Rincon Alegre Lobby Bar, Tex’s Sports Bar (the only sports bar on the San Antonio River Walk), River’s Edge Cafe + Patio Bar and our famous Durty Nelly's Irish Pub. Our historic hotel was built using modular construction in a record 202 days, opening April 6, 2018, in time for Hemisfair '68 Worlds Fair. We were the first luxury hotel in downtown San Antonio, welcoming guests from all over the world.
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Room & Suite (382)382
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
161Restaurantswithin 0.3 miles
83Attractionswithin 0.3 miles
Contact
200 S Alamo St, San Antonio, TX 78205-3299
Getting there
Rental CarsSee rental cars from $14/day
3,708Reviews49Q+A100Room tips
Reviews
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Popular mentions
We stayed two nights, Dec 30 and 31. The hotel is very attractive, and clean; room was very comfortable and well maintained. Sometimes the little things add up, which in our case seemed to add up too often not to lower our rating of the hotel. I'll focus first on the negative items. Valet parking - when we arrived we were in a line, however it being Dec. 30 we kind of expected that. About 15 minutes waiting to be able to unload our belongings and for the Valet to take the car. Check in was quick - we had been offered a lower price upgrade to a river front balcony (if available) via email, however upon checking in was told that was unavailable. There must have been some no-shows as on our floor we noticed a few of the doors to those rooms were still sealed with the tape used during Covid times. We obtained two room card keys, one worked fine, the other - three additional trips to counter to try to get a second one to work. Clerk on the 3rd trip a bit snitty about it, indicating it may be the way we were using the door handle, up or down, that may make it not work. The 2nd key never worked, on our room or for coming in to the establishment from the River Walk entrance. Wi-fi in the room worked well, however a $4.95 charge per night if you choose the faster intranet over basic, which is recommended for streaming movies, etc. Just a cup of coffee in the lobby in the morning was over $3.00 per cup, no free coffee in the lobby as in most hotels. No free breakfast, $3.00 if you wanted a breakfast "taco" to go. One evening we ordered two drinks in the hotel bar; bartender did not know what Aperol was, another drink that calls for ginger beer - unavailable, and drinks along with chips and queso took at least 15 minutes to reach us. Some eating options in the Hotel closed, but that was ok,, again - Covid times. Almost $500 for two nights, $44.00 plus tax per night just for parking!) standard two queen bed room, which did have a balcony facing opposite the River Walk, with parking for two nights seemed excessive for what was delivered. Positives! Beautiful, clean, and the location on the River Walk is ideal. Staff (except for aforementioned exchange) was very professional and courteous. We were there over a Holiday, and the decor in the Hotel was festive. Would I stay here again? I am unsure. Not an unpleasant stay, but as said before, sometimes it's the little things that sure add up.…
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Date of stay: December 2020
Value
Location
Service
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded 1 week ago
Dear Midplainsman - Thank you for staying with us to ring in the New Year! We appreciate you taking the time to write a review and tell us about your experience. It's great to hear you enjoyed our ideal River Walk location and thank you for commending our staff for providing an attractive, clean, comfortable and well maintained property! We are sorry that we missed meeting your expectations and will review your comments with the team. I was surprised to learn we did not have ginger beer too! A Morrison Mule sounds good to me! Happy New Year and stay safe.
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+1
Hotel's Favorite
This hotel is certainly above average and reasonably priced. The kids thought they were living large! I asked the lady at the front desk if I could check in a little early and get the highest floor possible, she obliged and put us in the 20th floor. Beautiful views of the city, specifically the Tower Of the Americas. The hotel is on the river walk and just a short walk to the mall. COVID restrictions seemed to affect a few things, but not holding that against the property. Our stay was quiet and peaceful, I recommend Valet and just walk or take a scooter that you can rent all around the area. Will stay here again in the future.
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded Dec 1, 2020
Dear Dewayne C - Thank you for staying with us recently and taking the time to tell others about your experience! It is great to hear you enjoyed our ideal River Walk location and took full advantage of the views from your private balcony. We are thrilled your kids were "living large" for the weekend and will share your comments with the team! Look forward to having you with us again in the future!
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A great location, nice rooms, however over 1/2 of the Hotel was shut down for covid. No place to eat. No place to drink. We walked down the block to the Hyatt to have breakfast, and a bloody mary because we didn't want to sit outside in the cold. Even though the Hotel was not very full, we were put on the street side, which was VERYNOISY....even from the 19th floor. As a Hilton Honors member, I thought I would get a better room location. The coffee shop sign states open from 6-9 however it WAS NOT. We came back to the room around noon and the door sign states they would be back at 4. We were told at check in, they would NOT refresh the room...coffee, cups, towels etc. We were disappointed.
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip: Stay off the street side...the street noise is horrible
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Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded 2 weeks ago
Dear denversergeant - Thank you for staying with us recently and taking the time to write a review. It's wonderful to hear you enjoyed our great River Walk location as well as our rooms! We also appreciate you being a loyal Honors member and am sorry we did not deliver on your expectations. As demand levels have fluctuated due to COVID, we have paired down some of our restaurant and outlet operations. I will admit, the current "permanent" sign outside our coffee shop is incorrect and despite our efforts to promote temporary hours, we need to do better. Currently, our River's Edge Cafe is consistently serving breakfast SAT & SUN. Our Durty Nelly's Irish Pub is open for pints and singing THU, FRI & SAT. Our Lobby Bar is offering a variety of food options and drinks to-go or dine-in, TUE-SAT. Lastly, Coffee Cupboard is open daily (with Cont'l Breakfast) from 6:30 am - 1 pm and also from 4 pm - 10 pm, TUE-SAT. Additional days and times for all are constantly being considered as demand permits. Thank you again for sharing your experience and we hope to regain your trust the next time you visit,
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In town for a long weekend for our anniversary. We had a great stay. The room was clean and the people were amazing. Special thanks to housekeeping, room service and the nice ladies in the Cupboard coffee shop!
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded Dec 7, 2020
Dear Brad M - Congratulations on your anniversary! Thank you for choosing to celebrate with us! Additionally, thank you for taking the time to recognize housekeeping, room service and our Coffee Cupboard staff! We have already shared your "shout-out" with the teams and agree people make the difference! All the best,
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Three of us enjoyed four nights at this Hilton over Thanksgiving holiday. All staff were friendly and gracious and complied with protocols implemented because of COVID. The room was attractively furnished and appointed. The bathroom was laid out efficiently. I chose a room on the river side to avoid noise from traffic on South Alamo. Food services were curtailed, but San Antonio offers a myriad of quality dining choices. The only shortcoming was that rooms with two beds offer only full size beds; we prefer queen beds.
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Date of stay: November 2020
Value
Rooms
Service
Room Tip: River side.
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Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded Dec 4, 2020
Dear BillM551 - Thank you so much for celebrating the Thanksgiving holiday with us! We appreciate you taking the time to recognize our staff as well as mentioning the protocols in place with our CleanStay program. Thank you, too, for sharing your feedback on the bed size. We will share your comments with the leadership team. We look forward to welcoming you back the next time you visit.
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PRICE RANGE
$152 - $436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palacio del rio hotel san antonio, hilton hotel san antonio, hilton san antonio, palacio del rio hilton, san antonio hilton
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
485
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Claim Your Listing Frequently Asked Questions about Hilton Palacio del Rio
Which popular attractions are close to Hilton Palacio del Rio?
Nearby attractions include San Antonio River Walk (0.2 miles), The Alamo (0.2 miles), and The Magicians Agency Theatre (0.2 miles).
What are some of the property amenities at Hilton Palacio del Rio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Palacio del Rio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Palacio del Rio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Palacio del Rio?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Palacio del Rio?
Conveniently located restaurants include Biga on the Banks, Zinc Bistro and Wine Bar, and Las Canarias Restaurant.
Are there opportunities to exercise at Hilton Palacio del Rio?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Palacio del Rio located near the city center?
Yes, it is 0.4 miles away from the center of San Antonio.
Are any cleaning services offered at Hilton Palacio del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Palacio del Rio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Palacio del Rio?
The staff speaks multiple languages, including English and Spanish.