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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,319 Reviews from our TripAdvisor Community

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Showing 2,278: English reviews
Madison, United States
5 of 5 stars Reviewed yesterday NEW

Such awesome staff and location! I chose this hotel by location and availability and will come back to enjoy the amenities when I'm not working. People were awesome, rooms super clean and great location!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Susan M
Naples, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Hotel is clean and well maintained. The location of this hotel on the Riverwalk is convenient to restaurants and shopping! Staff are courteous, helpful, and accommodating. The rooms are clean and the beds are very comfortable. I will definitely stay here again!!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank O909TWhollym
Boulder, Colorado
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location of the Hilton Palacio del Rio is ideal. It's on the best part of the River Walk. Happy hour along the river in the Palacio's outdoor patio is great for people watching. The rooms are modern and provide ample outlets. Be aware that while high level rooms are somewhat quieter due to the larger distance from the evening... More 

Helpful?
Thank Mikecbu
Level Contributor
16 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

There were "unexplained charges" that were apparently going to go unnoticed. The rooms are very nice with a great view of the Riverwalk. The dining outside is great but it is expensive, you are better off finding a restaurant somewhere else for the price. POOL There was sun on the pool from 10am-1pm ish. Then is was COMPLETELY covered in... More 

Helpful?
Thank Astin M
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I've been wanting to stay at this hotel for the longest time and I finally got to. We had a little troubles arriving. Somehow the room was cancelled but nothing he front desk couldn't handle, and still got my digital key for check in. Top floor rooms are nice and spacious and the balcony; wow I never stayed in a... More 

Helpful?
Thank Phillip G
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Phillip G., We are delighted to hear that your stay with us was everything and more than you expected! Our team members look forward to providing each guest a memorable stay, and it seems as though we achieved this during your visit. Though, we do apologize for the inconvenience you ran into regarding your reservation. We will be sure... More 

Saint Louis, Missouri
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Great service, there to great you, with smile on there face, Helpful in everything. Moving furniture, to fixing door bell (handicap room). to undoing a censor light, cause it wouldn't go off, with the wheel chair parked there. Calling cabs, free USA today, and Wall Street Journal Newspaper. Clean rooms. Ask for Nikka P. She was great. Within walking distance.... More 

Helpful?
Thank b5rwright
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear b5rwright, Thank you so much for taking the time to review your recent 5-star stay with us. We are only able to recognize our brights stars when guests, such as yourself, find it necessary to recognize the team members that made their stay a memorable one. For that, we are very grateful. Nikka and the rest of the team... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I went to the Hilton Palacio del Rio for our 15th wedding anniversary. This being a "big one", we wanted a nice place to visit. We had stayed at the Hilton PdR in the past, so we thought we knew what we would be getting. Instead, since our last stay, the Hilton has undergone a major renovation... More 

Helpful?
Thank Ross J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ross J., Before we get started, happy anniversary! It brings us great joy to read of you memorable stay with us and we appreciate the opportunity to host you. Your compliments of Norma, our restaurant team and security department will surely be shared with the responsible parties, as we continue to strive for 100% guest satisfaction each day. It... More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 3 days ago NEW

Check in was seamless and quick. Joe and Jessica at the front desk were welcoming and quick to help get me to my room after a long day of traveling. The quick text messages to check in on me were a very nice touch! Room was very clean, love the balcony, and location with elevator access to the River Walk... More 

Helpful?
Thank asanagustin
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Asaugustin, Firstly, thank you so much for taking the time to detail your stay with us. We find it thoroughly insightful to see our hotel from the perspective of such an astute traveler, with an for the details, like yourself. Your review will surely help other guests gain an inside look at our hotel, before even arriving and we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Returned to the property after several years and enjoyed every aspect of my 3-night stay. Staff were welcoming and the location was ideal for the event I attended. The property is updated and provides access to the Riverwalk and secure late night re-entry. Room was quiet, bed was comfortable. Great shower, and in-room fridge. Room faced the river so some... More 

Helpful?
1 Thank CoCoContourAZ
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear CoCoContourAZ, We are pleased to have welcomed you back after several years and to read of your comfortable stay with us! Your kind words regarding our helpful team members, recent major renovation and vast amenities are greatly appreciated and will surely be shared with our entire team, at this week's staff celebration. Do return soon! Best wishes, Zain B. More 

Laredo, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This hotel is easy to get to and really beautiful. My bed was extremely comfortable the linens very clean. Our meeting room on the Mezz was comfortable especially the chairs. The food was delicious and the service was very tasty.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Betty F
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Betty F., It is wonderful to read of your holistic stay at our property, and how much you enjoyed the details of each experience! We take pride in ensuring our guests are provided only the finest in true Texan hospitality, and it seems as though we achieved this during your stay. Your compliments of our location, comfortable appointments and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $171 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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