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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Palacio del Rio
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 375 hotels in San Antonio
Location
Cleanliness
Service
Value
Travelers' Choice
Hilton Palacio del Rio in San Antonio, TX is perfectly located on the San Antonio River Walk. Directly across from the Henry B. Gonzalez Convention Center and only 2 blocks from the Alamo and Hemisfair Park. If the River Walk is your primary destination, we are the place to stay. Every room in our hip hacienda-style hotel has a private balcony overlooking the River Walk or downtown San Antonio skyline. We are walking distance to restaurants, bars and shops, with 25 meeting rooms and event spaces including The Pavilion by Hilton. In addition we have 4 on-site outlets for food and beverage: Rincon Alegre Lobby Bar, Tex’s Sports Bar (the only sports bar on the San Antonio River Walk), River’s Edge Cafe + Patio Bar and our famous Durty Nelly's Irish Pub. Our historic hotel was built using modular construction in a record 202 days, opening April 6, 2018, in time for Hemisfair '68 Worlds Fair. We were the first luxury hotel in downtown San Antonio, welcoming guests from all over the world.
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Room & Suite (246)246
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
159Restaurantswithin 0.3 miles
82Attractionswithin 0.3 miles
Contact
200 S Alamo St, San Antonio, TX 78205-3299
Getting there
Rental CarsSee rental cars from $21/day
3,703Reviews49Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
+1
This hotel is certainly above average and reasonably priced. The kids thought they were living large! I asked the lady at the front desk if I could check in a little early and get the highest floor possible, she obliged and put us in the 20th floor. Beautiful views of the city, specifically the Tower Of the Americas. The hotel is on the river walk and just a short walk to the mall. COVID restrictions seemed to affect a few things, but not holding that against the property. Our stay was quiet and peaceful, I recommend Valet and just walk or take a scooter that you can rent all around the area. Will stay here again in the future.
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Hotel's Favorite
Stayed here for the omg holiday weekend and have to say it might have the best location of all on the river walk! Convenient to food and shopping and the river cruise. Hotel was very clean and the elevator system was awesome. We got there early Friday and left later Monday and we were able to have early and late Checkout, really appreciate that. This is also across the street from the tower of the americas. Would definitely recommend!
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded Sep 9, 2020
Dear ashlynbpc - Thank you! It's great to hear you enjoyed your recent Labor Day stay with us! We appreciate you taking the time to write a review and share your experience. Thank you too for mentioning our central River Walk location.. perfect for food, shopping, a river cruise or a visit to the Tower of Americas. Thank you again and we hope to welcome you back soon!
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Overall the Hotel is very nice & they did a great job implementing Covid safety measures! However...it was impossible to get any sleep due to the all night “drag racing” that goes on outside! Then around 1am our toilet broke & we choose to shut it off & deal with it in the morning....But then we decided to just check out before 7am. It was a long sleepless night with a broken toilet and when we mentioned this to the gentlemen while checking out he showed little interest and thank us for staying and said our receipt will be emailed to us. Thats it! Not even questioning the broken toilet issue. We never ever complain but this was suppose to be a special night for us but that lack of concern about our stay just ruined any good moments we did experience there! Also to be noted...the constant train/train horn noise that is continuous throughout the night. …
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Date of stay: November 2020
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded 5 days ago
Dear littletravelers - Thank you for staying with us recently and we appreciate you taking the time to recognize our implementation of Hilton's CleanStay program. I also would like to apologize for the disconnected check-out experience and will share your comments with the team. With more engagement, we should have been able to determine how to capitalize on the good moments you did experience. Thank you again for your feedback and hope you have a wonderful Thanksgiving.
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This hotel is what you would expect from a Hilton. It's a nice hotel and we enjoyed the bit of local Texas decor. The location is convenient to everything in the Riverwalk area. However, I would probably not pay extra for a Riverwalk view if I stayed at this hotel again. We were on the 9th floor, which is one of the lower floors that has guest rooms. While sitting on the balcony, you were still far too high above the Riverwalk to actually see the river. You had to stand up and look directly down in order to see the river. The riverboat tours do load right in front of the hotel so it was fun to watch the boats while standing on the balcony.
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Date of stay: October 2020Trip type: Traveled with family
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded 4 weeks ago
Dear Ashley T - Thank you for staying with us this past weekend! We appreciate you taking the time to share your experience and it's great to hear you enjoyed our convenient, central River walk location. We appreciate your feedback regarding the view from the 9th floor, as we consider floors 5-10 the best vantage points to see the activity. We will share your comments with the team. Again, thank you for staying with us and look forward to welcoming you back the next time you visit.
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The hotel is clean and very covid safe. Its located close to everything and right on the Riverwalk. They charge 35.00 for parking and wifi costs money which is hardly customer service. Staff knew very little about dining. San Antonio is like a ghosttown. Sadly nowhere to eat or drink. Riverwalk has no open restaurants. Only the tour boats were working. Alamo is open!
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Date of stay: October 2020
Location
Service
Sleep Quality
Helpful
Response from B Getman, Marketing at Hilton Palacio del Rio
Responded Oct 21, 2020
Dear Martin B - Thank you for staying with us recently and taking the time to write a review. We appreciate you mentioning the cleanliness as our team is constantly using Hilton's CleanStay protocols. We are continually tweaking the hours of operations for our own restaurants and am pleased to say (since your visit), Durty Nelly's Irish Pub is now open THU (4-10), FRi (5-Midnight), SAT (12-Midnight) and SUN (Noon-10). Pub Grub is also being served! Additionally, River's Edge Cafe is open Saturday & Sunday for breakfast. We appreciate your feedback regarding parking and WiFi. WiFi is available for Honors members and it's free to sign up! I apologize we did not take the opportunity to introduce you to our Loyalty Program! Thank you again and we look forward to welcoming you back soon.
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PRICE RANGE
$152 - $436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palacio del rio hotel san antonio, hilton hotel san antonio, hilton san antonio, palacio del rio hilton, san antonio hilton
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
485
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Claim Your Listing Frequently Asked Questions about Hilton Palacio del Rio
Which popular attractions are close to Hilton Palacio del Rio?
Nearby attractions include San Antonio River Walk (0.2 miles), The Alamo (0.2 miles), and The Magicians Agency Theatre (0.2 miles).
What are some of the property amenities at Hilton Palacio del Rio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Palacio del Rio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Palacio del Rio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Palacio del Rio?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Palacio del Rio?
Conveniently located restaurants include Biga on the Banks, Zinc Bistro and Wine Bar, and Las Canarias Restaurant.
Are there opportunities to exercise at Hilton Palacio del Rio?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Palacio del Rio located near the city center?
Yes, it is 0.4 miles away from the center of San Antonio.
Are any cleaning services offered at Hilton Palacio del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Palacio del Rio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Palacio del Rio?
The staff speaks multiple languages, including English and Spanish.