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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Palacio del Rio
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#45 of 398 in San Antonio
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.0
Daily Mandatory Charge will be added to the room rate and includes: 1.25% S.A. T.P.I.D. Fee If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in our 4-Diamond hacienda-style hotel has a balcony overlooking the River Walk or the city. In walking distance from restaurants, bars and shops, we're across the street from the Henry B. Gonzalez Convention Center and boast 25 meeting rooms for events. Check out River's Edge Cafe + Patio Bar, Tex's Sports Bar (the only sports bar on the River Walk) and the famous Durty Nelly's Irish Pub. We also offer Starbucks in our lobby-level Coffee Cupboard.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
167Restaurantswithin 0.3 miles
94Attractionswithin 0.3 miles
Contact
200 South Alamo Street, San Antonio, TX 78205
Getting there
Rental CarsSee rental cars from $29/day
3845Reviews57Q+A100Room tips
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Please be aware that if you select a room with the "Riverview" and you are in room 802 (or any room above or below this room), you will not only be at the end of the hall by the exit stairs, but you will have a view of a huge water tower and not the rRverwalk. However, you will pay the same rate as those who actually have the River view!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favorite
we enjoyed 6 notes at the Palacio del rio.....front desk very welcoming & friendly....1st day was a bit misty/rainy...to our happy surprise they had complimentary umbrellas we used that day.....we also enjoyed comfy nites sleep in best bedding ever!!! being on 5th floor, we were up till 10pm with loud music outside our room, I wished they would've gave us a heads up on that, as we are early risers, and go to bed early....but, 5th floor was really a good fit for us. a few of our morning breakfasts we enjoyed at this hotel at the rivers edge....were perfect, & we have to give a shout out to our server/Angel....we enjoyed Angel at least 5 times/both breakfast & one dinner.....what a friendly, polite, attentive server he was to us....we totally looked forward to seeing Angel, as he approached our table when we dinned....Please acknowledge Angel for us with any extra awards/perks, as he is one of you best!!! service with a smile....he's the best!!! this property is perfect for all whom want to explore the beautiful river walk, attractions close by.....perfect for the tourist whom wants a GREAT place to lay their head....thank you Hilton...... :)…
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Date of stay: August 2021
Value
Service
Sleep Quality
Room Tip: pool on the 5th floor.....elevators were quick and easy for our 5th floor room
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2 Helpful votes
Helpful
Response from Brian G, Marketing at Hilton Palacio del Rio
Responded Aug 12, 2021
Dear SweetCincy - Thank you for staying with us! Thank you for taking the time to write a review and especially for taking the time to recognize Angel as "one of the best"! We will share your comments with him and the rest of the team!
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Hotel is very conveniently located right on the riverwalk. On-site restaurant was very good. Within walking distance for most attractions we were interested in. The record high heat while we were there was not a welcome thing. Luckily there was always a breeze in front of the hotel.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 1 week ago
Good morning, 338Concerned - Thank you so much for staying with us recently as well as joining us @ The River's Edge Cafe. We appreciate the recommendation and look forward to welcoming you back when the weather chooses to cooperate!
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Beds are double bed size so very small but comfortable. Noise level was loud one night (Cinco de Maya) but otherwise very quiet. Friendly staff at every level. Parking is $49.99 per night, which is not advertised but parking is available close by for less. Would highly recommend this hotel!
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Date of stay: May 2022
Room Tip: We were on the street side and it was fine!
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Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 2 weeks ago
Dear 5858nancya - Thank you so much for staying with us recently and thank you for the recommendation!
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Excellent property no complaints. The soup was excellent , the view and easy accommodations to see the city.Excellent location to the convention center which was a plus!Lots of fun thing to do and see on the river walk.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 3 weeks ago
Dear ilmaze2022 - Thank you for being our guest during your recent conference! Glad you enjoyed your stay as well as the soup! Please come back and visit again soon!
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This hotel is nice, older but nice! The fact that it’s connected to the river walk is excellent but there are many hotels that are in the same proximity and close to the river walk as well! As an African American I would suggest going the Marriot or somewhere else. There were not many nice desk clerks to assist. Karla was great but the fare skinned girl with the long brown/black hair was very rude! We had a big party and instead of helping to check us in, she stood and behind the desk and did nothing. We had to go and stand in front of her to get assistance and still then she was very rude and very short with us. I was highly disappointed because As a hilton honors member, I know the customer service is not usually that poor. All races should feel comfortable coming here!! No one should feel as a bother or unwanted especially when attending a conference held my the hotel! I was very disappointed! Once again it’s okay, but if you can go somewhere else do it!…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 3 weeks ago
Dear TTGDAD - Thank you for staying with us recently. We are sorry and apologize your arrival experience was not welcoming. Every guest should feel valued, respected and appreciated. We appreciate your feedback and will share your comments with the leadership team. As a loyal Honors member, we hope to have the opportunity to regain your trust the next time you visit.
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The staff are very helpful and proactive in providing for your needs. The room was very clean, spacious and modern. I also like the desk area and plug layout. It was very helpful when I needed to get work done and recharge. I slept great both nights quiet and comfortable.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 4 weeks ago
Dear toddsutton - Thank you for being our guest recently! We love hearing you had a great stay! We appreciate you taking the time to tell others about your experience and we look forward to welcoming you back the next time you visit.
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Lovely Hotel with fabulous views and balcony on the San Antonio River. Spotlessly clean rooms with comfortable triple sheeted beds. Chaise lounge in room to enjoy the view or two chairs on the balcony. Beverage cooler/fridge in room to keep your drinks cool and refreshing after a long day of sightseeing. Bar on River walk, Durty Netty's is a fun sing along piano bar. A must for some fun and the best fish n chips.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded Apr 21, 2022
Dear Serra S - Thank you so much for taking the time to tell us about your perfect stay and thank you for being our guest! We look forward to welcoming you back the next time you visit! Safe travels.
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Have ever wondered what it feels like being on the receiving end of a BDSM relationship? I'm about to give you some insight. My husband and I stayed in room 930 on 4/19/22. Background: we are not big people, and we don't mind a firm bed. But this bed was so firm that we are pretty sure we now know what the homeless feel when they sleep on the pavement streets of Skid Row. When we woke up, I told my husband my body felt sore like I had been beaten up by a BDSM dominatrix all night. And a really really mean one. He echoed my sentiments by saying he felt like he owed a debt and a bookie sent his guys to rough him up. He sat up in bed and leaned against the wooden headboard because he said it was softer than lying down flat on the bed. He then said he was looking forward to the 3-hour drive home because it would hurt his back less than the bed. Other than that, the hotel was acceptable, but all the pros in the world can't outweigh the con of that bed. Also, $49/day parking in a little steep. …
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Date of stay: April 2022
Value
Rooms
Service
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded 4 weeks ago
Dear Tiffany V - Thank you for staying with us recently. We are sorry the mattress in your room was too firm. We have shared your comments with the team.
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Located right on the river walk, easy to get around. Our room had a balcony which was fun. Service was very kind but the reception team weren’t at all knowledgeable of the area (trying to find something simple like CVS was a challenge), and as conference hotel they couldn’t direct us to the UPS Center (which was across the street)! Otherwise nice clean location.
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Brian Getman, Marketing at Hilton Palacio del Rio
Responded Apr 18, 2022
Dear Joanne B - Thank you for being our guest recently and thank you for your feedback. We have been actively hiring new team members and it is apparent some are not familiar with everything that is available around our central River Walk location. We will share your comments with the Front Desk team to include at their daily huddles. We look forward to welcoming you back the next time you visit!
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PRICE RANGE
$279 - $413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palacio del rio hotel san antonio, hilton hotel san antonio, hilton san antonio, palacio del rio hilton, san antonio hilton
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
485
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Claim Your Listing Frequently Asked Questions about Hilton Palacio del Rio
Which popular attractions are close to Hilton Palacio del Rio?
Nearby attractions include San Antonio River Walk (0.2 miles), The Alamo (0.2 miles), and The Magicians Agency Theatre (0.2 miles).
What are some of the property amenities at Hilton Palacio del Rio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Palacio del Rio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Palacio del Rio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Palacio del Rio?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Palacio del Rio?
Conveniently located restaurants include Domingo Restaurant, Biga on the Banks, and Zinc Bistro and Wine Bar.
Are there opportunities to exercise at Hilton Palacio del Rio?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Palacio del Rio located near the city center?
Yes, it is 0.4 miles away from the center of San Antonio.
Are any cleaning services offered at Hilton Palacio del Rio?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Palacio del Rio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Palacio del Rio?
The staff speaks multiple languages, including English and Spanish.