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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,273 Reviews from our TripAdvisor Community

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Showing 2,233: English reviews
Marion, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Awesome place to stay, the staff was great an very helpful.. Nikka Payne you are an awesome lady thanks for making us feel welcome and everything you did for us. The room was great, the view was great, would stay there again. Thank you so much

Helpful?
Thank parker55david
San Antonio, United States
5 of 5 stars Reviewed yesterday NEW

Overall excellent stay in a quality room overlooking the riverwalk. Take care to secure a room on the river side. View is excellent and at night you see the major city skyline buildings. EXCELLENT choice for a San Antonio vacation..

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bill P
Fort Worth, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel location was great. The staff was friendly and helpful. The bellhop Derek Butler was very nice and informative about the area and really cared that our experience would be a good one. His enthusiasm about his job was contagious. It made us excited to be staying with Hilton.

Helpful?
1 Thank Cheryl J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Cheryl J., Thank you very much for taking the time to review your stay with us. It brings us great joy to read of how our team made a personal connection with your stay and we will be sure to share these comments with Derek, specifically. We truly look forward to surprising and delighting each of our guests, so... More 

Rockdale, Texas
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 days ago NEW

Room and hotel staff were amazing, anything you needed they were on the spot, but the restaurant SUCKS!!!!!!!!!!! We went to have dinner sat night, took 10 min for a drink order to be taken, then 10 more for the drinks to be delivered. Ordered food and every order was wrong, could not get refills on tea, I finally went... More 

Helpful?
Thank CBW82
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear CBW82, Please accept our most sincere apologies for the underwhelming experience you endured at our restaurant. Our team members regularly strive to exceed all expectations; though, it is apparent that we dropped the ball during your visit. Our management team has been made aware of your comments and it will surely help us ensure this unfortunate event does not... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I was in San Antonio for a conference. This hotel was easy access to the convention center. My room had a good view of the Riverwalk. Staff was awesome. Lots of things to do within walking distance. A great, enjoyable trip. Pilar brought my room service order a couple of times. She was super friendly. The lady who checked me... More 

Helpful?
1 Thank David H
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear David H., It is humbling to read of how wonderful of a stay you had with us! Our team truly understands the needs of the business traveler, just as you witnessed firsthand. Your comments are very much appreciated and we will be sure to convey your regards to Pilar and our front desk team! Safe travels, Zain B. More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed the delicious food (even vegetarian options for our group!), along with the tremendous service we received - especially from Angel, Roberto Ibarra and the others. We regret we didn't get all their names. They all made the evening very special and enjoyable! Kudos to these guys!! We had a slight problem with room safe and Mario promptly... More 

Helpful?
3 Thank bjctrip1900
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bjctrip1900, Thank you so much for taking the time to let us know about your expectation exceeding experience at our hotel! It brings us great joy to read of how our team members, including Angel, Roberto and Mario went above and beyond to ensure you a memorable stay. Please do keep us in mind when you plan your return... More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel was located in an excellent spot right on the River Walk by a lot of the great eating and drinking places. Great accommodations with a wonderful staff. I will stay at this Hilton next time I have the opportunity.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank 441genek
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 441genek, We are delighted to read of your pleasant and expectation exceeding stay with us! You're correct; our location truly allows each of our guests easy access to all of the sights and sounds of the beautiful River Walk. It would be our pleasure to host you, upon your return to San Antonio. Best wishes, Zain B. More 

Houston
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been going to the Hilton Palacio Del Rio for years. I remember it as a kid when my family visited San Antonio. Compared to more recent visits, they are a little more modern with room décor and features. One thing that I think is a huge upgrade is their elevator system whereby a computer system tells you which car... More 

Helpful?
3 Thank HoustonHouse_Boy
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear HoustonHouse_Boy, Firstly, we are overjoyed to read of your many experiences at our hotel. Being that you experienced our property before and after our recent renovation, it is apparent that our guest-centric focus has not wavered. Also, we agree; the high-efficiency elevators have drastically improved travel time to guest rooms and the easy-to-use system is a breeze to navigate.... More 

Cape Canaveral, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for convention and was taken back by the absolutely professional staff from the moment I arrived. Easy check-in & parking. Room was out of this world! Best part was the balcony that over looked River Walk & Awesome skyline. Restaurant staff went out of there way to make you feel welcomed and appreciated. I would stay here a... More 

Helpful?
3 Thank Mark M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Mark M., Thank you so much for taking the time to share your experience at our hotel, with the entire TripAdvisor community. Further, we are even more pleased to read of your pleasant stay with us! Our team members strive for service excellence each day and it seems as though we achieved this during your visit. We are already... More 

Dallas, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

So many cool and unique things about this hotel--the digital key option; the proximity to the Riverwalk; the melding of its modern style with classic architecture; the elevators that are called specifically to you to take you directly to your floor (how dare you have to share an elevator with other humans!)-and more! The classic Hilton bedding and linens are... More 

Helpful?
4 Thank AlluraTheirin
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear AlluraTheirin, It seems as though you received the true Palacio del Rio experience! Your rave review of our property is truly appreciated and we are humbled to by your patronage. We will be sure to share your kind words with our entire team, as they will motivate us to continue surprising and delighting our guests. Do return soon -... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Location: United States > Texas > San Antonio > East Side
Price Range: $169 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotwire, Expedia, Hotels.com, Travelocity, Cheap Tickets, Priceline, Odigeo and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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