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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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1,084 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 1,022: English reviews
Terry, United States
Reviewed July 9, 2016

Room was very hot and the bed was way to soft which made it uncomfortable, when you sat on the bed you would sink into it making it hard to get comfortable. No icebox or microwave in room made it inconvenience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Christopher F
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and your feedback. We do not have refrigerators in all of our rooms but we do offer them via request and availability. Yours in hospitality, Callan H

Baton Rouge, Louisiana
Reviewed July 8, 2016

The bed was awful. I woke up with an aching back every morning. The whole bed would move if either of us would turn or adjust to try and get comfortable. We had a king size bed with small full size pillows. They only put two towels in the room. I had to request an extra towel every night. I...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Randoph B
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Randoph B, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with the comfort of your bed and the number of towels in the room. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Thank you again for...

Monterrey, Mexico
Reviewed July 8, 2016

When I arrived to the hotel I left a paper bag over the desk with a few snacks I bought on the way to San Antonio (peanuts, pistachios and chips) but I also put my partner's house keys in there with a USB key and other personal belongings. The following day we went out and when we returned we noticed...

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Helpful?
Thank José M
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear José M, Thank you for taking the time to send us a review. We’re very sorry for the inconvenience encountered. We’ve addressed the problem you mentioned with our housekeepers so this will not be an issue in the future. Thank you for alerting us to this, and we hope you’ll give us another chance to make it right.

Houston, Texas
Reviewed July 8, 2016

The room was clean top to bottom. I wasnt expectig. First time staying there. I loved it. I wished I could stay longer but my holiday weekend was over. I hope to come back again and enjoy this stay. Check in and out fast and easy no hassle.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank carloso268
United States
Reviewed July 7, 2016

The only drawbacks are the elevators were hot and having breakfast for the price would be nice. Rooms were very nice and clean. Pool area very nice and roomy. I would recommend this hotel to friends and family.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Angela B
St Louis MO
Reviewed July 7, 2016

Multiple large lobby spaces were great for meeting w/co-workers and outside patio space was charming & resort-like. Restaurant & bar area looked nice as well. Very close to lots of shopping & great restaurants.

Review collected in partnership with DoubleTree by Hilton
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Thank 656patriciaannc
Texas
Reviewed July 6, 2016

This place gives the feeling of a true "hacienda". Within minutes from airport, one block from the biggest indoor mall, excellent when temperature reaches 98 degrees in summer. Close to great diners, swimming pool is like an oasis. They even had a movie night for families by pool.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tedg714
Kemah, Texas
Reviewed July 6, 2016 via mobile

Stayed here and this is a comfortable hotel at close range to the airport. The room was a little small but nice as it was facing the courtyard. As Hilton Diamond I got a free breakfast voucher for the morning buffet. The gym was small, right next to the courtyard pool and jacuzzi, which both were nice. There was shuttle...

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Helpful?
Thank cooltravel622
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us. We have many requests for the courtyard rooms. We hope you will stay with us again soon. Yours in hospitality, Callan H

Texarkana, Texas
Reviewed July 6, 2016

On a recent stay my host booked via a third party. At checkin when I offered my HH number the clerk let me know it would not be needed because I would not be getting credit (points) for the stay. This also meant no complimentary water or wifi. I was also relegated to a corner room on the roof instead...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ellen C
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and your feedback. We will follow up on our training. We should have handled this better. Please accept my apology and know we value your business. Yours in hospitality, Callan H

New Braunfels, Texas
Reviewed July 3, 2016

Was a great value for the price, was unexpectedly nice, staff was very friendly! We stayed an extra day because we were comfortable. Room service and restaurant were great. The only thing I would change is better or more pillow options although we didn't ask.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Odessa J
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much. We do offer more pillows and synthetic pillows. Yours in hospitality, Callan H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Location: United States > Texas > San Antonio
Price Range: $107 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#7 Green Hotel in San Antonio
#31 Best Value Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travelers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great location!”
Chuckereed, 2 weeks ago | Read review
“Higher floors seemed quieter”
robfromnmusa, 2 weeks ago | Read review
“I liked the rooms surrounding the courtyard.”
robj379, Mar 22, 2017 | Read review
“Ask for a fridge/microwave combo.”
MelissaH757, Feb 24, 2017 | Read review
“Book facing the courtyard”
I6903ACdavidb, Jan 23, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question