The Otis Hotel San Antonio

The Otis Hotel San Antonio

The famous garden of the Marriot Plaza is indeed gorgeous. Regrettably their pool is under maintenance until May 15th - quite a disappointment upon arrival ...
Traveler (338)
les jardins
Room & Suite (42)
Pool & Beach (14)

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About

4.0
#44 of 359 hotels in San Antonio
Location
4.4
Cleanliness
4.3
Service
4.3
Value
4.1
This place is temporarily closed Opening in August 2023
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis court
Kids stay free
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
Snack bar
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Flatscreen TV
Bath / shower
Hair dryer
Safe
Telephone
Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Classic
Languages Spoken
English, Spanish

Location

555 S Alamo Street, San Antonio, TX 78205-3203
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
San Antonio Intl Airport
1,085Review10Q+A100Room tips
Traveler rating
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Detailed Reviews
Kevin wrote a review Feb 2020
2 contributions
5.0 of 5 bubbles
We enjoyed 10 days of gracious service and exceptionally pleasant staff during our stay here. Every person took the time to greet us and to make sure we had everything we needed. The hotel has a slightly worn look in some places such as the elevators and corridors but overall is charming. I used the exercise room every day. A staff person unfailingly checked that it was cleaned and fully stocked with towels and water. We ate breakfast several times in the hotel restaurant where the staff was constantly checking on us to make sure our meal was satisfactory. Even the hotel manager made a point to greet guests in the evening. He mentioned that the hotel is going to be remodeled this summer top to bottom which will only enhance its charm. In addition to the public areas, the quiet lush garden was a pleasant place to relax and read. Even when the hotel was filled with conference guests the service was never rushed or perfunctory.

Marriott has at least five hotels in San Antonio but this one manages to keep the charm of a smaller resort hotel with the practical advantages of a large chain. As Teddy Roosevelt used to say: Delightful.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Feb 10, 2020
Dear DelnorHFC, Thank you for sharing your awesome comments on your recent stay at the Marriott Plaza San Antonio!! We are so proud of the resort feel of our property and are excited to have this upcoming renovation. I will share your comments with our staff so they hear how important every detail can be. Its about creating a memorable experience each and every day. Thank you for being apart of our history, Joe L.
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CharlieV2011 wrote a review Oct 2020
Chicago, Illinois2,130 contributions302 helpful votes
4.0 of 5 bubbles
I stayed here for 3 nights and overall, it was an ok stay, especially for the price paid. All interactions with the staff were friendly. The room was slightly dated, but had everything I needed for my stay including coffee maker, safe, cable, soap, and iron to name a few. A few improvements in my opinion are cleaning can be a little better (curtains had stains, and window had a ton of marks) and most importantly - there is a fee for WIFI. Most travelers come to expect that at the very least, WIFI should be free.
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Date of stay: October 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph LoRusso, General Manager at The Otis Hotel San Antonio
Responded Oct 3, 2020
Dear CharlieV2011, Thanks for staying and your recent review of the Marriott Plaza San Antonio. We appreciate your kind words regarding the friendly staff!! On your next visit, we would be happy to sign you up with our Bonvoy rewards program and one of the perks is free WIFI with all future stays at Marriott Hotels! Stay safe! Joe L.
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Connector68248279825 wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
I have stayed at this hotel numerous times and have enjoyed the Concierge Lounge. One staff member, Daniel Garza was exceptionally efficient and helpful with a pleasant demeanor. The snacks and breakfast items were tasty and served in an area which was kept clean and inviting.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Mar 8, 2020
Dear Connector68248279825, Thankyou for the 5 STAR rating and review of the Marriott Plaza San Antonio! I am glad you enjoyed the service provided by Daniel! I will make sure he receives this feedback and is recognized in front of our staff. We look forward to your return trip back to our hotel! Safe Travels, Joe L.
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GKemp wrote a review Mar 2020
Pittsburgh, Pennsylvania1 contribution
5.0 of 5 bubbles
In town for a conference, I chose this hotel because I didn't want to be right next to the convention center. I had a huge room with a garden view and woke up every morning to bird song. I loved the little balcony. The bathroom was pristine, and the bed was comfortable. Hotel was an easy 10 minute walk across a very cute park to the convention center. Plenty of restaurants within walking distance. Delicious gluten free pizza at Dough, across the street.

Others have complained about the fitness center, but the treadmills are top of the line, there was water available, and wipes to clean down the equipment.

The hotel has a lot of character. It's scheduled for renovation, but I really hope they don't turn it into just another bland corporate hotel. That would be a shame.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: I asked for a room away from the elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jody W wrote a review Mar 2021
Texas94 contributions82 helpful votes
2.0 of 5 bubbles
As a lifetime Titanium member, we have tried all the different Bonvoy brands and for us the Marriott hotels seem to be a perfect fit. So when we decided at the last minute to go to San Antonio to attend an elite eight women’s basketball game at the Alamodome, of source we chose the closest Marriott property to this location. The hotel was a short 15 minute walk to the game so that was perfect.
That was where to positives ended . . . .
We requested an 11 AM checkin on the app due to a game we were attending. At check in, there was only one person working and there were about 12 people in line. When we finally got up to front, the attendant blurted out that they were not checking people in until 1 or 3 because of new housekeeping rules and COVID. Period. I can understand if the room wasn’t ready yet but they did not even offer to check. So unMarriot like.
As for the property, IT IS OLD AND SAD. The grounds could be great but are dirty and not maintained.
The hotel amenities are super scarce. No room service. Nothing.
In short, there are a lot of properties to chose from in SA and this is definitively not one of them.
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph LoRusso, General Manager at The Otis Hotel San Antonio
Responded Mar 28, 2021
Dear TimeTravelGroup, Thank you for your honest feedback. We are sorry to hear your stay was not up to your expectations and look forward to regaining your trust for any futures stays to our area. I have shared your information with our team to ensure we communicate with our guests with options for early check in requests during our sold out weekends. Thank you for traveling and we look forward to the opportunity to host you again. Sincerely, Joe LoRusso General Manager
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CJ M wrote a review Jan 2020
6 contributions
5.0 of 5 bubbles
Just popped in on a whim for drinks and a bite. We were pleasantly surprised by the undivided attention of our bartender, Steve V. His suggestions for 'lite snacks' were on point and the fish tacos were awesome. We also tried the brussel sprouts for a little healthy treat, but the bread pudding for dessert cancelled everything! WOW! Don't miss the bread pudding!
Thank you Steve for an awesome evening!!!!
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Jan 31, 2020
Dear 701cjm, Thank you for the 5 STAR rating and comments regarding your recent stop at our lobby bar in the Marriott Plaza! I appreciate the great feedback on Steve and how the food was prepared by our Culinary department. I will make sure to share this feedback with them in our efforts to celebrate and recognize our talented team. We look forward to your next visit to our lobby bar for Bread Pudding!! Sincerely, Joe L.
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LLC wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
Marriott Plaza San Antonio offers a great location with historic buildings onsite, meandering pathways along gardens (boasting a champion tree), Scarlet their peacock, and a super warm, welcoming, proficient and friendly staff. Members of the staff whom I met are Pedro Castillo, banquets & bartending, Xeomara, housekeeping, and Zach, at the valet. Be sure to say hi to Geoff, the Manager. He knows so much about the history of this beautiful property, with totally enriches the stay.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Mar 8, 2020
Dear LLWCMGS, Thank you for the 5 STAR rating and review of the Marriott Plaza San Antonio! I appreciate your kind words regarding our staff and how they took care of you! I will share and celebrate your comments regarding Pedro, Geoff, Xeomara and Zach with each of them so they hear how we are doing. We look forward to hosting you again! Sincerely, Joe L.
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Heather M wrote a review Feb 2020
Albuquerque, New Mexico129 contributions34 helpful votes
4.0 of 5 bubbles
This property is very nice. The lobby area is very welcoming. They do offer valet parking and self parking. We were greeted very nicely and warmly. The attendant on duty recognized us as a Marriott member and had a very nice warm greeting for us. Breakfast is not included in this property. The buffet is about $25 a person. They also offer a breakfast menu to order off of also. Some properties have 'mixers' at night, and this one didn't seem to have that. They are close to the Riverwalk area about 10 minutes away if walking.

They do offer free Wi-Fi if you are a Marriott member. The hotel room was nice size, up on the 6th floor we had a very high ceiling room that over looked the courtyard / outdoor pool area. The room was standard as the bathroom was also.

We stayed a total of 3 days, and no maid service at all during that time. Wish we could have had clean towels.
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Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Ask for a courtyard room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Feb 14, 2020
Dear Heather629, Thank you for the recent visit and review of the Marriott Plaza San Antonio!! I appreciate your great comments regarding our historic facility and welcoming staff. I will make sure we review the note regarding missed maid service with our Housekeeping team to ensure we get this corrected. We look forward to hosting you again on your next travel to our great city! Enjoy, Joe L.
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Darlene F wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
I had a wonderful welcome moment with Ariel at the Marriott Plaza in San Antonio. He was so warm and inviting. He made sure our lunch was served accurately and in a timely fashion. He repeatedly came back to make sure we were all accommodated. Ariel, has been with the Marriott for many years this is a photo shot of someone who proudly represents this beautiful and historical hotel. I would highly recommend the Marriott Plaza to my family and friends and to those who are visiting and enjoying everything San Antonio has to offer....the location is perfect and walking distance is good.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Feb 14, 2020
Dear 10darlenef, Thank you for the 5 STAR rating and review of the Marriott Plaza!! I will share and celebrate your comments regarding Ariel's service with him and our hotel team to ensure they hear how we are doing! We appreciate your notes on "highly recommend" our hotel for visitors to the San Antonio area! Your right, the location of our hotel is great for those who enjoy staying in the downtown area being just a few blocks away from the Alamo, Riverwalk and Hemisfair Park. I look forward to hosting you and your families on the next visit to San Antonio!! Cheers, Joe L.
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Ruben F wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
After correcting the initial room type mixup, our stay was great. Despite opting for self-parking, the bellhops could not be more friendly and welcoming. The front staff corrected the aforementioned room type mixup with ease. The chocolate-covered strawberries and hand-written Birthday card that welcomed us back to our room after dining at the Hemisphere across the street was very nice and thoughtful. Definitely worth a return stay.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph L, General Manager at The Otis Hotel San Antonio
Responded Jan 31, 2020
Dear 87UTx, Thank you for the 5 STAR review and great comments regarding your Birthday weekend getaway at the Marriott Plaza San Antonio!! I am very pleased to see the staff personalized your stay with the hand written card and chocolate covered strawberries!! I will make sure we share and celebrate your feedback with the team. We look forward to celebrating the next birthday with you!! Enjoy! Joe L.
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1234Lholiday asked a question Feb 2020
Sunderland, United Kingdom75 contributions37 helpful votes
How long is renovation going on for? And which parts of hotel are being renovated?
Answer from nitrous d
Hamilton, Canada188 contributions119 helpful votes
obviously easier for me to call and inquire, so I did! no renovations currently, but the entire property will be under renovation starting in the summer. they told me that the athletic center and all food services were up and running, much of the highlights of San Antonio are within walking distance to the hotel. If you like Pizza, go to Pizza Dough! delicious Hope this helps Doug
Answer from Chester B
North Palm Beach, Florida2 contributions1 helpful vote
Not directly on River walk about 2 blocks away. Hope this helps.
Colleen W asked a question Dec 2016
2 contributions2 helpful votes
do you offer shuttle service from the airport?
Answer from Maria M
San Antonio, Texas2 contributions
Dear Colleen, We do not offer shuttle service from the airport. There is taxi service at the airport or the city has Uber available through the smart phone app. Thank you for reaching out. We hope to welcome you soon! Warm Regards,
Laura S asked a question Jul 2016
1 contribution
What is your pet fee for a 10 lb dog?
Answer from Rory P
Dallas, Texas3 contributions
Hello, Pets are welcome at the hotel and we charge a non-refundable $150 pet fee + $20 per day. Please let us know if you have any additional questions.
jacqueline p asked a question Nov 2015
Chicago, Illinois1 contribution6 helpful votes
Is the pool heated?
Answer from Maria M
San Antonio, Texas2 contributions
Dear Jacquelin, Our pool is heated, so that you can enjoy year round. We also have a hot tub as well to relax in. We look forward to hopefully being of service soon. Warm Regards, Maria Martinez General Manager
Mark M wrote a tip Jul 2021
Los Angeles, California70 contributions19 helpful votes
5.0 of 5 bubbles
"Upper floor overlooking the gazebo is lovely"
Read full review
John W wrote a tip Jul 2021
Oak Ridge North, Texas8 contributions3 helpful votes
5.0 of 5 bubbles
"The best rooms have a pool, garden view but due to the many trees, even the street views good good"
Read full review
Don T wrote a tip Jan 2021
Naples, Florida590 contributions186 helpful votes
5.0 of 5 bubbles
"We liked the room with the garden view,"
Read full review
looneybird wrote a tip Apr 2020
San Antonio, Texas40 contributions63 helpful votes
4.0 of 5 bubbles
"Ask for a room facing the courtyard."
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1NCfoodie wrote a tip Mar 2020
Baton Rouge, Louisiana1,519 contribution408 helpful votes
2.0 of 5 bubbles
"Stay somewhere else"
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Not the right property for you?
There are more places to choose from in the San Antonio area.
PRICE RANGE
$177 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott plaza san antonio hotel san antonio, marriott san antonio, san antonio marriott
FORMERLY KNOWN AS
Marriott Plaza San Antonio
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE OTIS HOTEL SAN ANTONIO $172 ($̶1̶9̶9̶)

Frequently Asked Questions about The Otis Hotel San Antonio
Which popular attractions are close to The Otis Hotel San Antonio?
Nearby attractions include Briscoe Western Art Museum (0.3 miles), Hemisfair (0.08 miles), and La Villita Historic Arts Village (0.2 miles).
What are some of the property amenities at The Otis Hotel San Antonio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Otis Hotel San Antonio?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at The Otis Hotel San Antonio?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at The Otis Hotel San Antonio?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Otis Hotel San Antonio?
Conveniently located restaurants include Battalion, Rosario's ComidaMex & Bar, and The River's Edge Cafe & Patio Bar.
Are there opportunities to exercise at The Otis Hotel San Antonio?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Otis Hotel San Antonio located near the city center?
Yes, it is 0.5 miles away from the center of San Antonio.
Are any cleaning services offered at The Otis Hotel San Antonio?
Yes, dry cleaning and laundry service are offered to guests.
Does The Otis Hotel San Antonio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Otis Hotel San Antonio?
The staff speaks multiple languages, including English and Spanish.
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