The Otis Hotel San Antonio
555 S Alamo St, San Antonio, TX 78205-3203
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Room & Suite (42)
Pool & Beach (14)
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About
#40 of 398 hotels in San Antonio
Location
4.4
Cleanliness
4.3
Service
4.3
Value
4.1
Travelers' Choice
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This place is temporarily closed Opening in August 2023
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis court
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Snack bar
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Flatscreen TV
Bath / shower
Hair dryer
Safe
Telephone
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish
Location
94Great for walkers
Grade: 94 out of 100
38Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Contact
555 S Alamo St, San Antonio, TX 78205-3203
Getting there
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1086Reviews10Q+A100Room tips
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Very nice hotel, centrally located a couple of blocks from the Riverwalk. Bed and bedding were so comfortable and everything was clean. Yes, it's an older hotel, but staff were attentive and responsive. It will be getting a remodel soon. I ate in the restaurant and had the breakfast buffet. Pool and jacuzzi were clean and the fire pit area was a nice place for people to gather and sit in the evening. I would definitely recommend staying here.
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The architect in this building is beautiful but it is very outdated! Our room was dirty when we got there. We are going on night 4 and they still have not come to clean it. We have put a request in with 4 different people multiple times! I would not recommend to anyone
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Nov 13, 2021
Good Afternoon Ronda B, We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Lack of requested cleaning service and substandard cleanliness at checkin has been shared with our housekeeping leaders to ensure this is an isolated incident. Thank you again for choosing to stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a Frequent Business traveler and Titanium Elite Bonvoy member. This hotel is run down- in poor condition and depressing. Can’t think of one reason I would come back. When I checked in the hotel internet was down. They were unable to make keys- so I filled out a paper form- and they had to manually let me into my room. Curtains don’t close all the way- Sunny early wake up as a result. Free Breakfast was gross- and folks who worked there seemed miserable. If you are traveling for business- I urge you to look elsewhere- a courtyard would have been better.
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Nov 13, 2021
Hello Joseph F, I recognize your time is valuable and appreciate the feedback you have provided. As a Titanium Elite Member your expectations are understandably high. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of depressing rooms, horrible customer service and substandard food is an isolated incident.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were so many things wrong with this hotel. In addition to badly needing an update (which I heard is coming soon), I don't think they ever vacuum the hallways. We were wondering why no one was in the pool or hot tub, and unfortunately found out. The pool was full of leaves, cold and unheated despite what it says on their website. The hot tub was full of hair and bugs and leaves. I understand the leaves, because their property is surrounded by trees, but the hair was gross. It also wasn't very warm. The don't offer free coffee downstairs; you have to make it in your room or pay $3 a cup. In our room, our TV did not work at first (to their credit, when I asked if someone could fix it, they did come several hours later).
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Nov 4, 2021
Dear Jenny097, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Untended hallways and dirty pools has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. We will be undergoing complete hotel renovations all of 2022!!! Sincerely, Kristina Holland Front Office Manager Marriott Plaza kristina.holland@whitelodging.com 2102291000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Marriott Plaza property is very nice. But the Front Desk team lead by Bianca A. is a SUPER STAR. She’s beautiful, fast, efficient, and puts the customer first. I had a long drive in from Houston and she made me feel sooooo welcomed. Gold Star for Bianca. A.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Clara in the concierge lounge was amazing. The staff at the front desk and in the restaurant made this business trip feel like a vacation. Brian at check in was professional and courteous. Marisha was always helpful during the day. Will definitely book again.
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Date of stay: August 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Aug 18, 2021
Dear jjvanwagner2016, The team will be thrilled to hear that they were all part of your wonderful stay! We can't wait to see you back next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place for a little getaway. Service is exceptional and the food is great. The pool area is closed in by trees and almost resort like. Buffet breakfast and they're doing a "soft open" lounge with drinks and small snacks.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Aug 12, 2021
On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Marriott Plaza San Antonio. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
very relaxing atmosphere staff were wonderful I mentioned to a staff member that it was kinda dark in the lobby they informed me of the renovation plans and that this was temporary and for me to come back and see it when it was all done Jaden and Kyle were amazing very friendly and I just kept seeing the young man helping in different areas
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Date of stay: August 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Aug 12, 2021
On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Marriott Plaza San Antonio. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed our stay! Booked via a site that chose hotel for me. I was disappointed that we would not be directly on Riverwalk but it was only a couple of blocks away. Once we were on the Riverwalk (directly 2 blocks away) we were in middle of the Riverwalk excitement essentially. Chose to self park for $34. Free to get car in and out as we needed. Lot was right by hotel and felt very safe with it there. Nice lobby. Our room overlooked Hemisphere Park and had a balcony s most do. Room was nice. Older hotel and at some point will need some updates maybe, but we were plenty happy. No musty odor. No maintenance issues. It did take a little while for the room to cool down, but it was a hot day in august. We left for dinner and came back to it much cooler. Would stay here again.…
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Aug 12, 2021
On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Marriott Plaza San Antonio. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Given how poorly customers and staff have been treated in the service industry this past year, I was amazed at the level of service I received at this hotel for my weekend medical conference. Front desk worker Marisha went out of her way to assist with a needed late check-out, offered excellent tour and restaurant recommendations, and even provided me with a needed complimentary continental breakfast on my final day. She was consistently cheerful, warm, and engaging. All other employees greeted me and engaged in conversation, including Larry, the groundsman I met early in the morning by the pool. The hotel is well-kept, with a beautiful outdoor pool, gazebo, and walking area on-site. This is the best stay I've had since 2019.
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Date of stay: July 2021Trip type: Traveled on business
Value
Location
Service
Room Tip: Upper floor overlooking the gazebo is lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adam Slyter, General Manager at The Otis Hotel San Antonio
Responded Jul 28, 2021
Dear markmE7425HE, Marisha, Larry and the team are thrilled to hear your kind words! Our goal is to ensure each guest has a memorable experience, and we hope to see you and your group again the next time your travels bring you to San Antonio!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$381 - $494 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott plaza san antonio hotel san antonio, marriott san antonio, san antonio marriott
FORMERLY KNOWN AS
Marriott Plaza San Antonio
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
251
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Claim Your ListingTHE OTIS HOTEL SAN ANTONIO - Prices & Reviews (TX)
Frequently Asked Questions about The Otis Hotel San Antonio
Which popular attractions are close to The Otis Hotel San Antonio?
Nearby attractions include Briscoe Western Art Museum (0.3 miles), Hemisfair Park (0.08 miles), and La Villita Historic Arts Village (0.2 miles).
What are some of the property amenities at The Otis Hotel San Antonio?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Otis Hotel San Antonio?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at The Otis Hotel San Antonio?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at The Otis Hotel San Antonio?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Otis Hotel San Antonio?
Conveniently located restaurants include Battalion, Las Ramblas, and Rosario’s Mexican Cafe Y Cantina.
Are there opportunities to exercise at The Otis Hotel San Antonio?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Otis Hotel San Antonio located near the city center?
Yes, it is 0.5 miles away from the center of San Antonio.
Are any cleaning services offered at The Otis Hotel San Antonio?
Yes, dry cleaning and laundry service are offered to guests.
Does The Otis Hotel San Antonio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Otis Hotel San Antonio?
The staff speaks multiple languages, including English and Spanish.