Dear lynncrisci5, We appreciate your feedback, thank you. I’m glad you enjoyed your clean and comfortable room, but I’m sorry you were disappointed in the design of our new rooms. Our location is great whether here for business or pleasure. The convention center is located directly across the street, the River Walk is an elevator ride down. Now, that's convenience!... More 

Dear Kirby B, Thanks for your great rating. I’m very pleased you liked our hotel and our outstanding location. As you discovered, we’re very close to so many things to see, do and experience. The King William area is an area just south of downtown that was first settled by German immigrants. It is breathtakingly beautiful, with homes of late... More 

Dear burnsomaha, Thank you for staying with us during your recent trip to San Antonio. I’m glad you liked your room and enjoyed the comfortable bed. We realize your choices are many when selecting accommodations on the River Walk, but I sincerely hope you will allow us another opportunity to win your loyalty and be your hotel of choice. Best, More 

Dear Scott W, Thanks for an outstanding review of the service you received from our staff. From your clean room to the good food, your great experience was all by design by our amazing staff. I will be sure to let Sydney and Kat know how much you appreciated all their efforts. We'd love to have you stay with us... More 

Dear Pam S, We share in your disappointment of your recent stay. While our location is great to host many business travelers, everything else we present must be just as great. We apologize for falling short of your expectations. We appreciate your feedback because we use your comments to improve service to better the overall hotel experience. Thank you, More 

Dear Brent L, We appreciate your feedback and understand your frustration with the air conditioning. We also understand how important it is for you to have a flawless experience. We sincerely apologize for falling so short of your expectations. We will use your comments to get better for you to improve the hotel experience. We respectfully ask for another opportunity... More 

Dear Talyn14, Thank you for your lovely review. I’m delighted our staff took great care of you and your husband. Providing a clean and comfortable room is at the top of our list, so I’m so glad we delivered. We’ll do our very best for you again, the next time you’re in San Antonio. More 

Dear Y6GA H, Thank you for your lovely review. I’m so pleased you enjoyed our hotel, our amenities and the service we provided. Our staff is top notch, they love to be brilliant hosts. As you discovered, there are many shops and restaurants along the beautiful River Walk, conveniently located right outside our door. I’m glad you had an opportunity... More