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La Quinta Inn San Antonio Sea World Ingram Park

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La Quinta Inn San Antonio Sea World Ingram Park
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343 Reviews from our TripAdvisor Community

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Showing 333: English reviews
Pittsburgh, Pennsylvania
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Chose this hotel due to proximity to Lackland Air Force Base; it only took 5 minutes to get to the gate. We really wanted the Best Western but it was already booked full. This hotel is really old and it shows. We booked 2 rooms and they were just ok, clean but worn. The bathroom faucets were rusted and the... More 

Helpful?
Thank siwula5
Management response:

We strive to give the best customer service to every guest. It seem that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

First off the staff were very nice. Helpful, polite and just great people. The facility... It was bad. I'm sure the cleaning crew is doing there best but you can't put lipstick on a pig. This place needs to be completely redone. Our room smelled bad, the tub was somewhat slimy. The front door has such a gap on the... More 

Helpful?
Thank A TripAdvisor Member
Management response:

2016-09-22 17:34:27 Waiting for approval Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that our staff was professional and provide a good impression, although I am sorry to hear the room was not up to our usual standards. I have shared your comments to the housekeeping staff and use as a learning opportunity... More 

Pharr, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

as I opened the door the smell hit and when I was in the bathroom I saw the bath tub drain cover was not on and sewer smell was extruding. plus I request a handicap room, of which his room was was iin no way a handicap roomm

Review collected in partnership with La Quinta

Helpful?
Thank Steve G
LQ Customer Car... T, Manager at La Quinta Inn San Antonio Sea World Ingram Park, responded to this review

I was very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly empathies regarding the points you mention in your review. We continually try to do our very best for all of our guests.... More 

Duncanville, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

For the price, the hotel is alright but could use some refurbishing. Front staff is friendly and attentive. The breakfast bar looked good and was busy The hotel is in walking proximity to a Denny's, barbecue (Bill Miller's) and Wendy's.

Review collected in partnership with La Quinta

Helpful?
Thank Frances H
1 review
1 of 5 stars Reviewed 4 weeks ago

We booked 2 rooms. Both had a musty and mold smell, there were dead bugs around, a lot of dust, carpet was VERY dirty, all 4 beds had stains all around it. the lights didn't work, toilets wouldn't flush well. Sunday morning, we went to have breakfast around 8:05 am and most of the stuff were already gone, when we... More 

Review collected in partnership with La Quinta

Helpful?
Thank Saeid Z
LQ Customer Car... T, Manager at La Quinta Inn San Antonio Sea World Ingram Park, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests but unfortunately sometimes we do fail. I will look into each issue that you have noted in an attempt to correct and improve our hotel. Please contact... More 

arlington, United States
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed August 22, 2016

I have to say the front desk staff was very accommodating explaining why the 2 rooms I booked couldn't be close to each other.- only one type of bed is housed in each bldg. Our rooms keys had to be rekeyed twice & still a couple entered our room w/their key indicating they were assigned to the room. Found bug... More 

Helpful?
Thank Geneve M
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 16, 2016

Totally not happy with service and instalations. Dirty carpet, smelly sheets, one dead roach was never removed from the restroom. The receptionist not poleit at all. Don't think I will start here again.

Helpful?
2 Thank Adamgonzalez111
Management response:

My deepest apologies. We pride ourselves on cleanliness and attention to detail. I have shared your comments with the team and used them as an opportunity to review our service standards. Your feedback is very much appreciated. Geovanny B More 

Burleson, United States
2 reviews
1 of 5 stars Reviewed August 4, 2016

hotel has declined since new owners took over, the rooms are extremely dirty, there are bugs and the plumbing does not work. There are other La Quinta's in the area that will provide the La Quinta Service you expect. Go to a different La Quinta, DO NOT STAY HERE!!!

Review collected in partnership with La Quinta

Helpful?
Thank Sarah C
Management response:

I am sorry to hear that your experience was anything less than perfect. I apologized. I have shared your comments with the team and used them as an opportunity to review our service standards. Your feedback is very much appreciated. Geovanny B. More 

Cooper
1 review
2 of 5 stars Reviewed August 1, 2016

This one lives-down to its reviews. In need of remodel. Breakfast lacked items served by other La Quinta hotels. Over-priced, you will pay about the same downtown and be close to food and fun. Spent one night and moved to another hotel.

Review collected in partnership with La Quinta

Helpful?
Thank Jonita M
LQ Customer Car... T, LQ Customer Care at La Quinta Inn San Antonio Sea World Ingram Park, responded to this review

Thank you for your comments. We welcome all constructive criticism. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured that your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us. Sincerely, LQ Customer Care More 

1 review
1 of 5 stars Reviewed August 1, 2016 via mobile

I started at La Quinta July 28-30. Room 141 the air conditioner doesn't work had to go buy box fans. Then I compliant about it they moved us to room 119 it smelled bad luckily we had fabreeze to spray that smell out. The sealing had water spot that I'd noticeable. As well as, no microwave or fridge in either... More 

Helpful?
Thank Edward T
Management response:

Mr. Edward, Thank you for sharing your thoughts about your stay last July. We would like to apologize for the less than satisfactory state of your room. When made aware of an issue, we do our best to correct it as soon as possible. I am truly sorry that this was not the case during your stay. Geovanny B. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms

Additional Information about La Quinta Inn San Antonio Sea World Ingram Park

Address: 7134 NW Loop 410, San Antonio, TX 78238-4116
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $63 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn San Antonio Sea World Ingram Park 2.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
La Quinta Inn San Antonio Seaworld / Ingram Park Hotel San Antonio
La Quinta Ingram Park
San Antonio La Quinta
La Quinta San Antonio
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