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Holiday Inn Riverwalk

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Holiday Inn Riverwalk
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976 Reviews from our TripAdvisor Community

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Showing 936: English reviews
Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed yesterday NEW

Check-in was easy and clerk was efficient yet personable. Our third floor room was gorgeous with a balcony that overlooked the Riverwalk. We have stayed downtown many times and this hotel has some of the best riverviews. Rooms recently renovated with hard surface floors and glass shower enclosures. Hotel was quiet, very little noise from hall/other rooms/upper floor. Outside noise... More 

Helpful?
Thank smileTexas
Level Contributor
3 reviews
Reviewed 4 days ago NEW via mobile

Had a terrible experience with the initial booking process. Once I got to the hotel had to wait another hour for room. Shower curtain was brown on the ends.. disgusting. New girl at front desk wasn't sure of check in process. I will never stay at another IHG property due to my experience at this one. Only positive for this... More 

Helpful?
Thank traveljunkie0214
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear traveljunkie0214, Thank you for taking the time to review your recent Holiday Inn Riverwalk experience. On behalf of the team, I would like to apologize for the inconveniences you encountered during your time with us. I would like to discuss your stay in further detail. Please do not hesitate to contact me at your convenience. Thank you, Elizabeth Garza... More 

1 review
Reviewed 5 days ago NEW via mobile

Recently stayed at this property with my best friend. Hotel rooms are not great but ok. Bathroom was gross, didn't look like they had vacuumed and there was obvious dog hair everywhere. On the plus side, central location to the riverwalk and restaurants. Valet, Jeff and Donte, were very helpful with recommendations of where to go. Probably wouldn't stay here... More 

Helpful?
Thank Stacy B
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Stacy B, Thank you for taking the time to review your Holiday Inn Riverwalk experience. On behalf of the team, I would like to extend my deepest apologies regarding the cleanliness issues you encountered during your time with us. I would like to discuss your stay with you in further detail. Please do not hesitate to contact me at... More 

New Orleans, Louisiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

We were here the weekend before Thanksgiving. The staff was nice and the location was great, but the rooms were not very clean. The carpet looked like it had not been vacuumed in a long time. I kept my shoes on the entire time.

Helpful?
Thank Christine C
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Christine C, Thank you for taking the time to review your Holiday Inn Riverwalk experience. While I was happy to read that you enjoyed our location and service from our staff, I was greatly disappointed to read of the cleanliness issue you encountered. Your comments are of great value to us and have been shared with management. I would... More 

Laredo, Texas
1 review
Reviewed 1 week ago

The guys here are extremely friendly and helpful. Our stay was extra special because of their excellent customer service. Jeff, Jorge, and Donte went above and beyond to help me and my kids. No other hotel in the area has been as awesome!

Helpful?
Thank elerma529
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear elerma529, Thank you so much for your wonderful review. I was so delighted to read of the friendly and attentive service that our Valet team provided to you! We appreciate your feedback and hope to have the pleasure of hosting you again! Kindest regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com More 

Houston, Texas
1 review
Reviewed 1 week ago via mobile

Clean rooms and great service. Steven Garcia-Levis from the start took care of our every need and was very nice. We will be staying here every time we come! The location was perfect and very close to great restaurants. Walking distance which is key!

Helpful?
Thank jordanwest88
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear jordanwest88, Thank you for your kind review regarding your recent Holiday Inn Riverwalk visit. I was delighted to read on how much you enjoyed your time with us, and the excellent service that was provided to you by Steven! I look forward to sharing your comments with him. Please do not hesitate to contact me for booking assistance if... More 

Sterling, Virginia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

Enjoyed the Holiday inn while here with our adult children. Rooms are very clean, modern and spacious. We had a king room with pull out sofa and also a rollaway bed. Fit us all fine. Overlooking river walk on 7th floor and was quiet. My son did mention he heard music late. I didn't. Only comment to management is that... More 

Helpful?
Thank andil64
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear andil64, Thank you for taking the time to review your Holiday Inn Riverwalk stay. I was glad to read that you enjoyed your time with us. We truly appreciate your feedback. Your comments are of great value to us and have been shared with management. Please feel free to contact me if you would like to discuss any aspect... More 

Dover, Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Jeff and Jorge were excellent service professionals. They were very helpful in helping us find our way around town , recommending good places to eat and visit and arranging taxi services. They definitely made our stay more enjoyable. Thanks

Helpful?
1 Thank deborahw106
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear deborahw106, Thank you for taking the time to review your Holiday Inn Riverwalk experience. We are so proud to have Jeff and Jorge on our team, and I'm glad they made your stay a great one! Please come visit us the next time your plans bring you back to San Antonio. We'd love to have the pleasure of hosting... More 

Central Florida, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Great location right on the river walk, walking distance to the Alamo. The hotel is very nice, clean and neat. Valet parking available. Breakfast buffet is well stocked with good variety of choices, and wait staff serving juices and coffee/tea. Conference room was provided 24-7 for the group, and a dance hall with sound system for the banquet evening. All... More 

Helpful?
1 Thank Alice M
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Alice M, Thank you for posting such a lovely review regarding your stay with us. I'm so glad that you had such a great experience at Holiday Inn Riverwalk. I was pleased to read how much you enjoyed the cleanliness of our hotel, the wide variety of options for breakfast, and the great service from our staff. I look... More 

Perrysburg, Ohio
Level Contributor
152 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 2 weeks ago

My wife and I stayed here for three nights in November and this is a really good Holiday Inn. Our room was modern and updated and I highly recommend a balcony room. It's on a quiet section of the Riverwalk. The bar and restaurant has a great view to include a wall of windows. The staff was friendly and helpful.... More 

Helpful?
1 Thank Greg L
HIRiverwalk, Guest Services at Holiday Inn Riverwalk, responded to this review

Dear Greg L, Thank you for posting such a great review regarding your stay with us! I'm glad you enjoyed your guest room and the service from our staff. We appreciate your recommendations, and other details you shared in your review. Thank you again for staying with us. Please come see us again soon. Kindest regards, Elizabeth Garza Guest Services... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn Riverwalk

Address: 217 N St. Mary's St., San Antonio, TX 78205
Location: United States > Texas > San Antonio > Downtown , East Side
Price Range: $129 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Orbitz, IHG, Odigeo and Priceline so you can book your Holiday Inn Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn
Hotel Style:
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Riverwalk staff and other travelers.
23 questions
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Questions? Get answers from Holiday Inn Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“riverwalk view is a must!”
 of 5 bubbles elerma529, 1 week ago | Read review
“Request a balcony room on the Riverwalk.”
 of 5 bubbles glogue34, 2 weeks ago | Read review
“Third floor balcony room has excellent view of the Riverwalk but still quiet at all hours.”
 of 5 bubbles DennisN7, 3 weeks ago | Read review
“River view balconies are a good choice”
 of 5 bubbles 1AveryP, 3 weeks ago | Read review
“Balcony room was great!”
 of 5 bubbles TnTsmom70s, Oct 26, 2016 | Read review
5 of 5
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