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San Antonio Marriott Northwest

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302 Reviews from our TripAdvisor Community

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Showing 292: English reviews
Houston, Texas
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a dirty noisy hotel with below average service. It takes a long time to check in because the computer does not work. Then, you try to work but there is continued drilling going on outside your room. Hopefully, this will be make things better in the future, but the hotel certainly owed an apology to the folks who... More 

Helpful?
Thank ChrisTocino
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Chris, Thank you for your recent visit and the time to took to survey your stay with us. No doubt we wish that we could have served you better. While we are thrilled that our hotel is near completion of a very extensive renovation, we are very sorry that it affected you so. I encourage additional feedback so that I... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Apparently no one at this hotel sees anything wrong with sticking guests into rooms across from and next door to full scale room renovations. Basically non-stop 9am to 7pm 120 decibel hammering, sawing, drilling and relentless shaking of the walls as it seems they are throwing the floor tiles o make more noise. I had to dodge getting hit by... More 

Helpful?
Thank Michael H
Texas
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed 3 weeks ago

TripAdvisor Review San Antonio Marriott Northwest 02AJU2016 It’s been a year since our last stay at this property. A lot has changed at the Marriott Northwest in San Antonio. The renovation has progressed a great deal with a lot more to go. Here is the highs and lows of the property for August 2016. Once finished this has the potential... More 

Helpful?
Thank Jetjouster
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

JetJouster, Thank you for taking the time to complete Survey your recent stay with us. I appreciate your very candid feedback. No doubt we have some kinks to work out. I assure you that there is no-one that wishes our renovation to be complete as must as we do. I am very sorry to hear negative feedback in regards to... More 

Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

booked the hotel via expedia for a double queen room for wife and 2 kids rude check in told me booking on expeda doesn't gauarrantee room which is nonsense i paid for it they gave me scrappy old room that smell like dust allover with sofa bed, i asked room service for a crib or bed sheets for sofa bed... More 

Helpful?
Thank WEJUSTMARRIED2011
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank You for taking the to survey your recent stay with us. I am very sorry to learn of your disappointments. No doubt that our renovation has it unsettling moments, however your feedback sounds to me that renovation aside, we could have served you better. I am truly sorry. I am sorry that you did not your requested Room type... More 

Los Angeles, California
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed July 16, 2016

The positives are that the staff really was exceptionally friendly and the location is convenient for business on the northern end of the area although getting in and out of the property to 410 is a little complicated. The renovation has some real issues though. I ended up with a headache from the paint smell, which hit me the minute... More 

Helpful?
Thank socaltraveller18
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your feedback. Please accept our sincere apology for sub par stay that you had. No doubt we could have served you better. I will share your feedback with all of my team and certainly make the corrections that we failed you on. I do hope that you will return in the near future to enjoy a flawless... More 

San Antonio, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 29, 2016

The hotel despite being on two arterial roads for San Antonio I-10/I-410, it’s quite a tricky hotel to navigate to without a Sat Nav (And I’d live in San Antonio for 4 years) especially at night. I arrived quite late at night missing the entrance to the hotel and having to loop back around. Check-in was simple and efficient, I... More 

Helpful?
Thank NomadicBrit90
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

NomadicBrit90, Thank you for you great feedback! I only wish that your first impression of your stay was not a negative one. No doubt I wish I could erase the memory of all of the dust and renovation disturbances that you had. Good news is, Our guest rooms Desk/ Table are arrive this week. We did not intend to not... More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 14, 2016 via mobile

Aren't renovations supposed to improve a property? Not here. The air conditioner is so loud you can't hear yourself think. Forget hearing the TV and worse - forget sleeping. It's way beyond white noise. Had to turn it off. Not a great plan in San Antonio's heat. Oh, the finish work on my renovated room was awful. Very messy. Tiny... More 

Helpful?
Thank Joe K
Lina C, Manager at San Antonio Marriott Northwest, responded to this review

Joe K, Thank you for your feedback. No doubt that we did not intend to not have a work station table in our guest rooms. They were delayed in getting her and have begun to arrive. No doubt that a work table on the room is a MUST for our travelers. I am sorry that this was not complete on... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 13, 2016

I had booked this hotel and then saw all the negative reviews regarding the construction. As a road warrior, I have experienced hotel construction before so I kept the reservation. While it is obvious there is major work being done, I was NEVER inconvenienced. The lobby was almost done and look incredible. The biggest take away was the communication and... More 

Helpful?
Thank sas4760
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Whoa! Thank you for your feedback in regards to your stay at the San Antonio Marriott Northwest! Great feedback and great advice. we will certainly work harder at communication. Hurry back so we can earn a five star stay! Lina C. More 

EL PASO
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 19, 2016

Forget about the photo used on the advertisement, its a mess... new rooms are nice but some of the changes are ridiculous.. Glass bathroom door is ok if your by yourself but very awkward if your sharing the room with other persons.. No privacy.. No continental breakfast.. construction noise is very noticeable during the day.. Its your dime...

Helpful?
1 Thank LOUIS D
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Louis, Thank you for your feedback. We are addressing your concerns with the Glass bathroom door, as well as making a few other modifications to the design of the rooms. I assure you that your feedback does not fall of deaf ears and any and all feedback is taken into consideration. Thank you again and we hope to have... More 

New York City, New York
Level Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed May 19, 2016 via mobile

This hotel by far is the worst hotel I've ever stayed in. From the staff to the utter destruction that the hotel is. They are re doing the hotel completely. Why they would take reservations for this work zone is beyond me. The room are average at best. Total lack of plugs for any business traveler. Workmanship is horrible see... More 

Helpful?
1 Thank Lou C
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Lou, Thank you for taking the time to share your feedback in regards to your recent stay with us here in San Antonio. No doubt the ongoing renovation has been painful for all. Both our guest and staff have been inconvenienced in many ways. In my 30 years with Marriott, I have certainly learned one valuable lesson. That is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Red Rim Bistro
Cuisines: Southwestern
No photo provided
River City Cantina
Cuisines: Mexican, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about San Antonio Marriott Northwest

Address: 3233 NW Loop 410, San Antonio, TX 78213-2866
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $108 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — San Antonio Marriott Northwest 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
San Antonio Marriott Northwest Hotel San Antonio
Marriott San Antonio
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