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San Antonio Marriott Northwest

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298 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Los Angeles, California
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago

The positives are that the staff really was exceptionally friendly and the location is convenient for business on the northern end of the area although getting in and out of the property to 410 is a little complicated. The renovation has some real issues though. I ended up with a headache from the paint smell, which hit me the minute... More 

Helpful?
Thank socaltraveller18
San Antonio, Texas
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel despite being on two arterial roads for San Antonio I-10/I-410, it’s quite a tricky hotel to navigate to without a Sat Nav (And I’d live in San Antonio for 4 years) especially at night. I arrived quite late at night missing the entrance to the hotel and having to loop back around. Check-in was simple and efficient, I... More 

Helpful?
Thank NomadicBrit90
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 14, 2016 via mobile

Aren't renovations supposed to improve a property? Not here. The air conditioner is so loud you can't hear yourself think. Forget hearing the TV and worse - forget sleeping. It's way beyond white noise. Had to turn it off. Not a great plan in San Antonio's heat. Oh, the finish work on my renovated room was awful. Very messy. Tiny... More 

Helpful?
Thank Joe K
Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 13, 2016

I had booked this hotel and then saw all the negative reviews regarding the construction. As a road warrior, I have experienced hotel construction before so I kept the reservation. While it is obvious there is major work being done, I was NEVER inconvenienced. The lobby was almost done and look incredible. The biggest take away was the communication and... More 

Helpful?
Thank sas4760
EL PASO
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 19, 2016

Forget about the photo used on the advertisement, its a mess... new rooms are nice but some of the changes are ridiculous.. Glass bathroom door is ok if your by yourself but very awkward if your sharing the room with other persons.. No privacy.. No continental breakfast.. construction noise is very noticeable during the day.. Its your dime...

Helpful?
1 Thank LOUIS D
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Louis, Thank you for your feedback. We are addressing your concerns with the Glass bathroom door, as well as making a few other modifications to the design of the rooms. I assure you that your feedback does not fall of deaf ears and any and all feedback is taken into consideration. Thank you again and we hope to have... More 

New York City, New York
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed May 19, 2016 via mobile

This hotel by far is the worst hotel I've ever stayed in. From the staff to the utter destruction that the hotel is. They are re doing the hotel completely. Why they would take reservations for this work zone is beyond me. The room are average at best. Total lack of plugs for any business traveler. Workmanship is horrible see... More 

Helpful?
1 Thank Lou C
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Dear Lou, Thank you for taking the time to share your feedback in regards to your recent stay with us here in San Antonio. No doubt the ongoing renovation has been painful for all. Both our guest and staff have been inconvenienced in many ways. In my 30 years with Marriott, I have certainly learned one valuable lesson. That is... More 

Tucson, Arizona
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 18, 2016

Hotel is under construction. This is a very old property with smaller rooms. The newly upgraded rooms are nice. However, the double or king do not have work desks. 1st ever for me in hotel with no desk? Young front desk staff needs training. Checked in and was put in old room. I am only P.Premier elite. The rest of... More 

Helpful?
1 Thank moman37
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

Thank you for your feedback! I am thrilled that you were able to see one of our newly remodeled rooms. You a re correct, the Work Station that is missing will be in toward the later part of this month. There will be a Work Table in each and every room. Unfortunately they have not arrived as of yet. With... More 

Spring, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 16, 2016 via mobile

Given a key to a room that was turned upside down (all bedding on the floor), pizza and other food items strewn around the room. Obvious it had not been cleaned. This was around 4:30pm. Room was supposed to ready by noon. Then they wanted me to wait for the room to be cleaned. I needed to be showered and... More 

Helpful?
1 Thank Gina7515
Dallas, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 16, 2016 via mobile

Wow! I made the mistake of booking this place through Hotel. Com without checking here first. Biggg mistake. This hotel is a dump, old and ratty in appearance. Yes it's under construction however I felt they should have paid me to stay here. The place is old and the grounds are not very well kept. Definitely will not recommend or... More 

Helpful?
1 Thank dallazman
Weatherford, Texas
Level Contributor
150 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 11, 2016

I have stayed here in the past and always enjoyed the experience. But they are refurbishing now and the place is an utter mess. You need to enter the lobby through stairway exit doors. The front desk was not especially helpful with directions to the facilities. The Concierge Lounge was the only open room on the 10th floor, with the... More 

Helpful?
Thank Weatherford_Wanderer
Lina C, General Manager at San Antonio Marriott Northwest, responded to this review

I know that you have many choices when choosing a hotel, and am always very appreciative when Marriott is the choice. Your trust in our services is very important to me. Your feedback is certainly heard loud and clear. No doubt the renovation is painful for all. But by no means is that an excuse for lack of service. This... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Red Rim Bistro
Cuisines: Southwestern
No photo provided
River City Cantina
Cuisines: Mexican, International
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about San Antonio Marriott Northwest

Address: 3233 NW Loop 410, San Antonio, TX 78213
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $114 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — San Antonio Marriott Northwest 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
San Antonio Marriott Northwest Hotel San Antonio
Marriott San Antonio
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