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San Antonio Marriott Northwest

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Traveler (26)
Room & Suite (11)
Dining (7)
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Overview
  • Excellent36%
  • Very good17%
  • Average18%
  • Poor16%
  • Terrible13%
Travelers talk about
“m club”(20 reviews)
“gold member”(2 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from San Antonio Marriott Northwest
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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121 results
Traveler rating
41
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LanguageEnglish
41
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Show reviews that mention
All reviewsm clubconcierge loungegold membercomfortable place to staytop floorthe ac unityour luggagefollowing morningbusiness tripawesome staynight staycomfortable roomsoutdoor poolclose to the airportspring breakvery nice hotelthe river walk
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1 - 5 of 121 reviews
Reviewed 4 days ago via mobile

Was upgraded to a very nice suite with high ceilings, recessed lights, huge balcony, huge tub. All staff were very pleasant and helpful. M lounge and bar area very nice. Only negatives were that air conditioner had a really hard time cooling the large space...More

Thank susanfY8470GF
Reviewed 4 weeks ago via mobile

Check-in and out was a breeze when we stayed. But come to find out my daughter left her phone in our hotel room. We called over 6 times, left messages for the general manager and nobody has reached out. Instead they swear nothing was found....More

Thank Nelson M
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded 3 weeks ago

I was certainly sorry to read about this issue and confused also since I did speak to this guest directly. It's always regrettable for someone to loose a cell phone or as in this case, "misplace or leave one behind" after a hotel stay or...More

Reviewed April 11, 2018 via mobile

First impression was good very nice lounge bar area. But then the room, was very small no desk, sink has no counter space. Bathtub is very small,I am here with my husband, he is here for a business training. I am not impressed at all...More

2  Thank Donna N
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded April 14, 2018

It's disappointing to read comments like this especially when some mentioned issues are beyond our control in operations. It's our intent that all our guests enjoy the amenities and services we have to offer and for the most part we accomplish that, but I'm sorry...More

Reviewed April 8, 2018 via mobile

I booked this hotel 2 weeks in advance under my Marriott Rewards profile, gave my credit card and got my confirmation, and tried to check in at 11:30pm tonight. The lady thanked me for my loyalty and then proceeded to “look” for my room for...More

Thank Kristin H
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded April 8, 2018

I first want to start by apologizing to this guest for having to experience this type of issue. It's not something that occurs often, but I'm most disappointed that it happened at this location. We immediately begin to research in cases like this to determine...More

Reviewed April 7, 2018

Stayed here on a business trip . The room was well appointed, although the bathroom could do with an extra towel hook. The only other challenge was that I found the moveable table found at the lounge (which is really the only desk space), was...More

Thank TravelManagerLoveIt
Response from Weylan R, General Manager at San Antonio Marriott NorthwestResponded April 9, 2018

It's great to see read comments like this and we're happy this stay was pleasurable. I'm also happy to announce to all those reading that we've listened to guests comments about our rooms not having adequate desk space and we're working to install desks and...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Business Center with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$117 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$117 - $189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (26)
Room & Suite (11)
Dining (7)
Pool & Beach (1)
Business Center & Event Rooms (5)
Questions & Answers
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Norma B
August 19, 2017|
AnswerShow all 7 answers
Response from Jetjouster | Reviewed this property |
They do not.
0
Votes
sandyinmexico
November 27, 2016|
Answer
Response from Lina C | Property representative |
Of course. Each of our rooms are equipped with a fridge (under the Coffe Hutch). If you wish to have a second one delivered please dial '0'and we will send one to you.
0
Votes
Room Tips
"Stayed in 2 rooms, both equally dirty."
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"ask for a low floor room. They are quieter than higher rooms since the hotel is basically surrounded by..."
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"Best tip: Don't stay here."
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"We had a balcony suite and loved it"
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