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Crowne Plaza Airport

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Crowne Plaza Airport
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234 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Santa Clarita, California
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Rooms are always damp, if a big group is checking out at the same time as your wakeup call you probably won't get one as we were told they do them manually and make sure you check your mattress for "discoloration marks" which are questionable of origin. Posted a pic of my most recent mattress which looks like an episode... More 

Helpful?
Thank Julie B
Houston, Texas
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Kitchen in room. Complete with fridge, and a small stove top. Comfy bed. Quiet in halls. I like the free water that is in lobby, there is orange slices and lemons and limes in it. I could drink the entire vat of it. Within walking distance of several eateries including a Luby's .

Helpful?
Thank tashalynn29
Dallas, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I used to work in the hotel business and I've been to a lot of hotels. Unfortunately, my family stayed here last night and this is the most run down and trashy hotel I've ever been in. I've been to a few motel 6 locations that are better than this. There are stains everywhere, the walls are peeling, everything just... More 

Helpful?
Thank MrHirtzel
Dallas, Texas
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Room was a very nice size. It was clean. It's just incredibly dated. Everything was in need of repair. The tub around the drain. The tiles in the bathroom. Shoddy patchwork around the A/C unit. Wallpaper coming off the walls. The carpet. Etc. When I checked in the water in the entire hotel was off due to a burst pipe.... More 

Helpful?
Thank drwatsonjd
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear drwatsonjd, Thank you for taking the time to review our hotel and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. It is unfortunate the issue with the bathroom and the water prevented you from fully enjoying your time at the hotel.... More 

London
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very Helpful staff Great shuttle driver (Jorge) at the hotel was immensely helpful took us to a lunch place to pick up our takeaway lunch Dinner at the crown plaza was surprisingly great, unexpected tasty food Room small, but suitable

Helpful?
Thank Jimbolalondon
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed August 21, 2016 via mobile

My coworkers and I stayed here one night because of a flight issue. I can say the service was good and the tilapia at the restaurant was good as well. However my room although non smoking smelled as if someone had been chain smoking in it. After being exhausted from being up all day and not being able to fly... More 

Helpful?
Thank MsDavisBk
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear MsDavisBk, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read that the food served in the restaurant and the level of service received are at par. However, we are truly sorry for the discomfort... More 

Williamsburg, VA
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 18, 2016

We were stranded in San Antonio an additional day by weather problems impacting our flights. Were delighted we ended up here. Spacious king room, pretty quiet, especially considering our room faced the major multi-lane road nearby. Refrigerator, microwave, and coffee maker in room. Decent sized bathroom with sufficient counter space, nice desk. *Lots* of electric outlets easily accessible. Very friendly... More 

Helpful?
Thank GaspardRueben
Alamo
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 13, 2016 via mobile

Just came back from a 3 night stay at this hotel. The location is great close to North star mall and next to airport. The room was clean but the beds need to be replaced. The ice machines in every floor were not working, we reported it and the hotels response was did you try the 8th floor. When we... More 

Helpful?
Thank Cynthia R
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Cynthia R, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the rooms and for finding the location convenient to your needs. However, we are truly sorry... More 

Aledo, TX
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 10, 2016 via mobile

The staff were very friendly and quick with check-in and check-out. The room was nice, but the gym seemed a little lacking and outdated. However, it was better than nothing, and the restaurant in the hotel is great!! It only took us 10-15 minutes to get downtown and was extremely close to the airport as well. Overall, we were pleased... More 

Helpful?
Thank ShelbyBurney
Thousand Oaks, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 3, 2016

I booked this hotel for a conference I was going to attend at Trinity University. I am IHG gold elite member and have never missed a reservation in my life. A month prior to travel the conference was cancelled. The same day the conference was cancelled my wife went into labor and we had a beautiful daughter born. Low and... More 

Helpful?
Thank collegesoccercoach
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear collegesoccercoach, Thank you for being an IHG Rewards Club Gold member and for leaving us a feedback. Please accept our apologies that our management failed to respond to your email regarding the charge on your reservation. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour of this hotel!Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 

Additional Information about Crowne Plaza Airport

Address: 1111 NE Loop 410, San Antonio, TX 78209-1526 (Formerly Radisson Hotel San Antonio Airport)
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $104 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport
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