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Crowne Plaza Airport

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Crowne Plaza Airport
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223 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Palm Coast, Florida
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I chose this hotel due to it's proximity to the airport, Having stayed at other nearby hotel in the past- thought I would try this one . Winner hands down ! Great service , great location, clean rooms , all the amenities - Highly recommend this establishment .

Helpful?
Thank camguy01
Royse City, Texas
5 of 5 stars Reviewed 1 week ago

What great Service. I called the front desk to let them know I was flying in for a family vacation. I let them know my flight arrival time and when I called for the shuttle it was already outside waiting on us. Great service. The hotel was amazing from the great lobby to the restaurant to the pool area. Our... More 

Helpful?
Thank mark s
Plover, WI
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotle shuttle service was very good. We were dropping off a rental car and they were able to come pick us up at Alamo. The service to the airport the next day was also quick and efficient. The hotel have a very nice lobby and in centrally located. I was less impressed with the room. The door frame entering... More 

Helpful?
Thank ijourneaux
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear ijourneaux, Thank you for staying with us, and for providing feedback about your experience. We're glad the hotel location, comfortable bed, and staff service worked well for your travel plans. I do want to take this opportunity to apologize for the room cleanliness issue you have encountered. It is certainly not our intent to cause any inconvenience, but to... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed June 25, 2016 via mobile

Do not stay at this this hotel!! There is black mold in the bathroom! Management will do nothing about it. All "Dave" wanted to do was move us to another room or offer us breakfast. We just wanted to get out of there. We will never stay there again. This is not a 3 1/2 star hotel, more like a... More 

Helpful?
Thank Angatwork
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Angatwork, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Joshua, Texas
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 22, 2016 via mobile

Made reservations for Memorial Day weekend; we were going to SA for work. We didn't arrive Thursday night until; holiday traffic delayed us quite a bit. I called ahead to let them know we'd be there as soon as we could, that we were on our way. When we arrived, pretty much every thing that could happen, happened. Went upstairs... More 

Helpful?
Thank Dawn B
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Dawn B, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I sincerely apologize for the inconvenience you have encountered with the hotel amenities and facilities. We assure you that we are committed to delivering quality... More 

Paris, Texas
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 13, 2016

I've stayed at this location numerous times, usually they upgrade me without asking to a nicer suite than I asked for, and I always use the room service for my dinner. The hotel us pretty clean, not the best CP I've been to, but certainly not the worst. The staff treat the guest very nice.

Helpful?
Thank doctall41
Dallas, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 5, 2016

Wanted to make reservations and the front desk person Kia (sp?) could not tell me the difference in size between two rooms (it is not listed online) but instead proceeded to tell me all the things he doesn't know. Said it is not his job to know the size of the room and went on and on about the things... More 

Helpful?
3 Thank Stacey333
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear Stacey333, Thank you for staying with us and for sharing our experience. I regret to hear that level of service you received affected your overall satisfactory. I would like to follow- up, so I have sent you a private message for further discussions. Your comments are very helpful for us to improve on guest services. Again, thank you for... More 

1 review
1 of 5 stars Reviewed June 1, 2016 via mobile

Right when we checked in the front tesk the supervisor name Keo was rude to us. We asked for free breakfast cause we had free breakfasr,and he wouldnt give it to us , then i show him the booking info and it said 2 free breakfast and he said it was include. Then we went to our room and it... More 

Helpful?
Thank qemalrobaj
IHGService, Guest Relations Manager at Crowne Plaza Airport, responded to this review

Dear qemalrobaj, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 30, 2016

This hotel is a very nice choice if you are just looking for a place to sleep with not very many amenities or things to do in the area. We were booked into this room after attending a timeshare presentation. It is very close to the airport, with the normal airport noise, and seemed to be filled to capacity. The... More 

Helpful?
Thank Laura H
Corpus Christi, Texas
Level Contributor
190 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 21, 2016

lobby is open and easy to meet people for meetings - large and open meeting services are excellent - they have a board room in their annex area that can seat 10 people easily and makes for a good meeting. Have been informed that the hotel was just purchased by another firm and it will be undergoing remodeling - will... More 

Helpful?
Thank L G L
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a video tour of this hotel!Serving as the gateway to all that San Antonio has to offer, Crowne Plaza San Antonio Airport is not your typical airport hotel. Offering affordable luxury, the Crowne Plaza provides guests with all the amenities and services expected at a first class full service hotel. Removing stress from the minute you arrive, our 24 hour complimentary shuttle service to San Antonio Intl Airport-SAT will also transport you to your destination within a 3 mile radius of the hotel between the hours of 6 AM - midnight. The hotel offers a prime location in the heart of San Antonio, whether your travels bring you to San Antonio on business, pleasure or a mix of both. The hotel is accessible to all San Antonio area attractions, including the historic Alamo, Sea World and Six Flags Fiesta Texas, upscale shopping at North Star Mall and Shops at La Cantera, the Quarry Market and Golf Club, Market Square and of course, the world famous Riverwalk and Rivercenter. From the minute you enter our doors experience southern hospitality in modern elegance. Our lobby offers an intimate library with fireplace coupled with the soothing sounds of an indoor water feature making it the perfect place to surf the web on our complimentary wireless high-speed Internet or take your laptop poolside to our outdoor heated pool and enjoy the outdoors. ... more   less 

Additional Information about Crowne Plaza Airport

Address: 1111 NE Loop 410, San Antonio, TX 78209-1526 (Formerly Radisson Hotel San Antonio Airport)
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $123 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Airport 3.5*
Number of rooms: 224
Reservation Options:
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Also Known As:
Crowne Plaza Airport Hotel San Antonio
Crowne Plaza San Antonio
Crowne Plaza Hotel Airport
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