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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 08/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt San Antonio River Walk
Updated 08/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#39 of 394 in San Antonio
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.0
Travelers' Choice
GreenLeaders Silver level
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Parking garage
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
94Restaurantswithin 0.3 miles
63Attractionswithin 0.3 miles
Contact
600 E Market St, San Antonio, TX 78205-2600
Getting there
Rental CarsSee rental cars from $29/day
5444Reviews47Q+A100Room tips
Reviews
Traveler rating
- 3,128
- 1,383
- 567
- 227
- 140
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Popular mentions
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Most Recent
This hotel is a staple for conventions and is always crowded. Consequently, they are typically understaffed in critical areas such as bar, check-in etc. The cost is not cheap, especially when there are conventions.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favorite
I can't say enough wonderful things about my recent stay at the Grand Hyatt SA River Walk. The hotel is in a perfect location for work (if you have to be at the conference center, it's literally attached) or for pleasure (you are directly on the River Walk and super close to heart of all the restaurants and shopping. Tourist attractions like The Alamo are a quick walk. The food at the hotel was great, everything was very clean, and the staff are absolutely amazing! It was a great stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Maribeth DeMello, Marketing at Grand Hyatt San Antonio River Walk
Responded Oct 25, 2021
Thank you, Adam, so much for choosing to stay with us and your awesome review! We're so happy to hear that you enjoyed the location and direct access to the River Walk. We truly appreciate you letting us know about your experience, and we look forward to welcoming you back again!
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Robert at the front desk is professional efficient and knows the hotel well. Great easy location in city center. Easy walk to Alamo where the tour is free. I highly recommend and will stay again . Easy access to the river walk but must Uber over to pearl brewery
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Maribeth DeMello, Marketing at Grand Hyatt San Antonio River Walk
Responded yesterday
Thank you so muchcatmom007 for your excellent review! We are so glad that you enjoyed your stay, and appreciate you letting us know about your experience. We hope you'll come back again soon!
Read more
+1
Worst Father’s Day ever !! $366 for a hot room . I still can’t believe I paid this for a hot room . We didn’t even sleep in like we wanted too . By 9ish we were gone . Manager was rude the garage guy was rude . Worst experience ever. We paid for a comfortable room with late checkout and we got rudeness in return.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Helpful
Response from Maribeth DeMello, Marketing at Grand Hyatt San Antonio River Walk
Responded 4 days ago
Thank you, virgiemartin15, for your review and candid feedback. I am truly sorry to hear our hotel did not fit the needs of your trip. If you would kindly reach out to qualitysatgh@hyatt.com. We would be happy to address your concerns directly. I look forward to hearing from you.
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Great location since I was attending a conference at the convention center. but my room was located 150 steps away from the elevator. You bet I counted it everytime I walked it. Good news is it added at least 1000 steps to my fitness tracker everyday since I made several trips to my room every day. The front desk carries no cash! I went down to break a bill so I could leave a tip for housekeeping and they directed me to the valet since they get cash tips. If you're there during the summer to go to a conference, go out the valet door by the baja rojos restaurant and into the doors that look like stained glass. It may be a few steps longer but you'll be in AC a whole lot quicker. It was record heat every day that I was there.
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Date of stay: June 2022Trip type: Traveled
Location
Service
Sleep Quality
Room Tip: ask for a room closer to the elevator or it could be a hike
See more room tips
Helpful
Response from Maribeth DeMello, Marketing at Grand Hyatt San Antonio River Walk
Responded 4 days ago
Thank you so muchssumi for your excellent review! We are so glad that you enjoyed your stay, and appreciate you letting us know about your experience. We hope you'll come back again soon!
Read more
Lobby is always first impression. It’s only mediocre. This was Saturday at 4:00 PM (checkin time) and the place looked deserted. The lady who checked me in was very nice though. My room was ok. Got a king size bed and it was pretty comfortable. However, not sure why the bed is so high off the ground. That was weird. At first I thought the phone didn’t work. It’s an old fashioned looking portable phone that you have to turn “on” first. Oh! Couldn’t find the switch to turn on lights located at on each side of bed. TV actually had too many options. Cluttered navigation. Room was clean and bright. Small restaurant next to lobby was good but has a very limited menu. I only stayed one night so not sure about housekeeping responsiveness. NO ROOM SERVICE. Maybe that’s the norm now, but this was very disappointing to me. A hotel of this caliber should have some kind of room service. Hotel charged my card at checkin for room and parking. This was fine. This included $43 for parking. I checked out next morning online and left at 7:00 AM. When I reached the parking exit and scanned my ticket, was surprised with a $43 charge at the gate. Gate is automatic (no attendant) so if I hadn’t seen a hotel valet walking by, I would have had to pay another $43 to get out. He kindly let me out (after verifying my name and room number). As a whole, for the money charged, I was disappointed.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Maribeth DeMello, Marketing at Grand Hyatt San Antonio River Walk
Responded 5 days ago
Thank you, 82beverlyc, for your review and candid feedback. I am truly sorry to hear our hotel did not fit the needs of your trip. If you would kindly reach out to qualitysatgh@hyatt.com. We would be happy to address your concerns directly. I look forward to hearing from you.
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Had a great stay at the hotel. The staff were professional, friendly and very accommodating to our needs. Appreciated the location near the convention center and access to the Riverwalk. Look forward to staying there again in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 1 week ago
Thank you so much sallywright2022 for your excellent review! We are so glad that you enjoyed your stay, and appreciate you letting us know about your experience. We hope you'll come back again soon!
Read more
Great location for access to the convention center. Great service considering the shortage of labor right now. Easy walk to Alamo and other attractions. Breakfast was always spot on, with my coffee cup never empty.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 1 week ago
Thank you so much Patrick E for your excellent review! We are so glad that you enjoyed your stay, and appreciate you letting us know about your experience. We hope you'll come back again soon!
Read more
The staff at the Grand Hyatt are very friendly and professional. It is a great place to stay conveniently located adjacent to the Convention Center. Easy walk to several restaurants that offer a variety of different foods.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 1 week ago
Thank you so much jdean116 for your excellent review! We are so glad that you enjoyed your stay, and appreciate you letting us know about your experience. We hope you'll come back again soon!
Read more
After having stayed at another "4 Star" hotel and being so disappointed I was completely satisfied with everything about this property. Great food options, fantastic bar, fantastic staff, and the view of the Tower of America's from my room as fabulous. Will definitely be back.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 1 week ago
Thank you so much jophx1970 for your excellent review! We are so glad that you enjoyed your stay, and appreciate you letting us know about your experience. We hope you'll come back again soon!
Read more
PRICE RANGE
$251 - $344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt san antonio hotel san antonio, san antonio grand hyatt, hyatt san antonio, san antonio hyatt
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
1003
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Claim Your Listing Frequently Asked Questions about Grand Hyatt San Antonio River Walk
Which popular attractions are close to Grand Hyatt San Antonio River Walk?
Nearby attractions include The Alamo (0.3 miles), The Magicians Agency Theatre (0.3 miles), and The Barwalk (0.3 miles).
What are some of the property amenities at Grand Hyatt San Antonio River Walk?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt San Antonio River Walk?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hyatt San Antonio River Walk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt San Antonio River Walk?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Grand Hyatt San Antonio River Walk?
Conveniently located restaurants include Boudro's Texas Bistro, Colonial Room Restaurant, and Fogo de Chão Brazilian Steakhouse.
Are there opportunities to exercise at Grand Hyatt San Antonio River Walk?
Yes, guests have access to a pool and a fitness center during their stay.
Is Grand Hyatt San Antonio River Walk located near the city center?
Yes, it is 0.6 miles away from the center of San Antonio.
Are any cleaning services offered at Grand Hyatt San Antonio River Walk?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt San Antonio River Walk offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hyatt San Antonio River Walk?
Many travelers enjoy visiting The Alamo (0.3 miles), Mission San Jose (4.2 miles), and King William Historic District (0.7 miles).