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Grand Hyatt San Antonio River Walk

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Traveler (732)
360
Panoramas (69)
Videos (4)
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Hotel direct offer!Park and Stay
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About

#42 of 360 hotels in San Antonio
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.0
Travelers' Choice
GreenLeaders Silver level
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Iron
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Park and Stay
4.5
4.5 of 5 bubbles6,124 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Grand Hyatt San Antonio River Walk has earned a reputation for its prime location, mere steps away from the Riverwalk and Convention Center, which numerous guests find ideal for exploring nearby attractions. While many praise the hotel's amenities and attentive staff, some guests have called out inconsistencies in room quality, ranging from clean and quiet to rooms that are in need of an update and better maintenance. Costs for parking and additional services have led to mixed reviews regarding the hotel's value.
Location
Convenient
Atmosphere
Outdated
Rooms
Inconsistent
Value
Expensive
Cleanliness
Mixed
Service
Professional
Amenities
Well-appointed
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6124Reviews48Q+A100Room tips
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gj0hns wrote a review Yesterday
1 contribution
I found the Grand Hyatt in San Antonio to be very clean. The bed was comfortable and the room was very quiet. I slept great. It was so nice that it is right next to the Henry Gonzalez Convention Center, where our conference was held. Also right there at the River Walk. No view of the River Walk from the rooms, but that didn't bother me at all. I went to the room to sleep. I recommend this hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DocnanLV wrote a review Oct 2023
Scottsdale, Arizona19 contributions
Hotel's Favorite
Absolutely loved how friendly and exceptional the entire staff was! From the front desk to the Bar Rojo, everyone made it such a welcoming experience we didn’t want to leave! It was very obvious they were trained well but went above & beyond to make it a wonderful experience!!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded Oct 10, 2023
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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jrj230 wrote a review Yesterday
Jourdanton, Texas1 contribution
Room was okay, but not as expected for the cost. Bed was not comfortable and pillows were terrible. AC did not cool properly. Parking was $45/night! We expected much better, but could have had this same experience for less than 1/2 the cost!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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beccastarling wrote a review Yesterday
1 contribution
I stayed at the Grand Hyatt Riverwalk in February and it was in the perfect location to all things downtown San Antonio! The customer service was great as well as the room. The hotel was clean and welcoming.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MegB0123456 wrote a review Yesterday
1 contribution
I enjoyed my stay at the Grand Hyatt San Antonio River Walk very much. The entire experience was excellent, from check in to check out. The room was very clean and comfortable. The hotel is conveniently located near the conference center and river walk, so it was easy to navigate to restaurants and shops. The staff were all very professional and helpful.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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steladinut wrote a review Feb 27
2 contributions
All staff pleasant and nice. The service was excellent. The value was excellent, too. The room was big, clean, quiet and with a beautiful view. I slept like so good in a clean, large bed. The location was perfect, just beside the beautiful and full with good restaurants, River Walk. Just beautiful
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jstephe22024 wrote a review Feb 26
Detroit, Michigan1 contribution
Hotel is well maintained, very neat and clean, and located close to everything you need for business and site seeing. However, no microwave in room though, located on each floor near ice machine. Nice dining options within hotel, including easy grab and go items as well as cofffee and warm breakfast and pastry items.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Karla B wrote a review Feb 25
Schertz, Texas1 contribution
Elena was very kind and helpful with our valet! We were met with a smile and treated with respect. She was patient as we got our stuff out of the car even though it was late at night. We will definitely be back and hope to see Elena again. Great service.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 3 days ago
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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agtmbpiano wrote a review Feb 25
Atlanta, Georgia15 contributions
Close to convention center but several issues that made it not the best experience 1) weak flow of water in the shower/tub combination 2) Wi-Fi constantly disconnects after a while or if you leave the room. You then have to go through your settings and re-connect every time - an unnecessary inconvenience. Why can’t it automatically reconnect like it does in homes and in most other hotels 3) the TV service has a software controlling it that makes it clunky , slow and cumbersome - the tv guide takes way too long to come on , channels load slowly and sometimes only with sound - no picture etc 4) no complimentary bottled water is provided in the room even on the first night - this is inconvenient and sometimes forces you to drink San Antonio tap water - not appropriate even for a mid level hotel let alone a “grand” Hyatt 5) the title of the hotel is a little misleading - it is on a small “dead” offshoot of the riverwalk not the main riverwalk where the action is 6) parking is only flat rate and even the self parking is way too expensive. There is much cheaper public parking around - so why should the hotel force you to park there rather than at the hotels own self parking by so ludicrously overpricing the parking
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Date of stay: February 2024Trip type: Traveled on business
Room Tip: Bring your own bottled water Don’t expect to park cheaply or have a nice forceful shower Best...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 3 days ago
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Grand Hyatt San Antonio River Walk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dchi0 wrote a review Feb 23
Brownsville, Texas1 contribution
What can I say? The entire stay was so seamless and nice that it didn't even feel like a business trip. The entire stay was just a very pleasant experience. i would definitely bring my family to stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Juliett Diaz, Marketing at Grand Hyatt San Antonio River Walk
Responded 3 days ago
Thank you for your review! We greatly appreciate your feedback and are delighted to hear about your positive experience. We look forward to welcoming you back again soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
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PRICE RANGE
$265 - $374 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt san antonio hotel san antonio, san antonio grand hyatt, hyatt san antonio, san antonio hyatt
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
1003
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HYATT SAN ANTONIO RIVER WALK - Updated 2024 Prices & Hotel Reviews (TX)

Frequently Asked Questions about Grand Hyatt San Antonio River Walk
Which popular attractions are close to Grand Hyatt San Antonio River Walk?
Nearby attractions include The Alamo (0.3 miles), The Magicians Agency Theatre (0.3 miles), and San Antonio Fire Museum (0.3 miles).
What are some of the property amenities at Grand Hyatt San Antonio River Walk?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt San Antonio River Walk?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hyatt San Antonio River Walk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt San Antonio River Walk?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Grand Hyatt San Antonio River Walk?
Conveniently located restaurants include Boudro's Texas Bistro, Fogo de Chão Brazilian Steakhouse, and Schilo's.
Are there opportunities to exercise at Grand Hyatt San Antonio River Walk?
Yes, guests have access to a pool and a fitness center during their stay.
Is Grand Hyatt San Antonio River Walk located near the city center?
Yes, it is 0.6 miles away from the center of San Antonio.
Are any cleaning services offered at Grand Hyatt San Antonio River Walk?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt San Antonio River Walk offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt San Antonio River Walk?
The staff speaks multiple languages, including English and Spanish.