Hilton Garden Inn San Antonio At The Rim
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Room & Suite (70)
Dining (14)
About
#90 of 398 hotels in San Antonio
Location
4.7
Cleanliness
4.4
Service
4.3
Value
4.1
Located in The Rim shopping and entertainment center, Hilton Garden Inn San Antonio @ The Rim offers easy access to a wealth of shopping, dining and entertainment options, and is minutes from all that downtown San Antonio has to offer. Take advantage of our complimentary shuttle service to attractions within five-miles of our San Antonio, TX hotel. Make yourself at home in a comfortable guest room equipped with a range of modern amenities and complimentary WiFi. Get to work at the desk with ergonomic chair or relax and watch the 48-inch HDTV. Stock up on drinks, snacks and microwavable meals from our 24-hour Pavilion Pantry® and make use of the in-room microwave and refrigerator. Spread across four meeting rooms, our 3154 sq. ft. of flexible event space is the ideal venue for meetings, social events and weddings. Let our friendly staff help plan the details, ensuring your event is a success. During your stay, keep on top of work at the 24-hour business center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Location
59Somewhat walkable
Grade: 59 out of 100
41Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
5730 Rim Pass, San Antonio, TX 78257-9544
Getting there
Rental CarsSee rental cars from $29/day
Nearby restaurants
Maggiano's Little Italy
425 reviews10 minItalian
Mash'D
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Bob's Steak & Chop House - San Antonio
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See all nearby restaurantsNearby attractions
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Six Flags Fiesta Texas
3,094 reviews8 minAmusement & Theme Parks
Santikos Palladium IMAX
95 reviews9 minMovie Theaters
Andretti Indoor Karting & Games
25 reviews14 minGame & Entertainment Centers
See all nearby attractions523Reviews7Q+A19Room tips
Reviews
Traveler rating
- 284
- 110
- 55
- 29
- 45
Time of year
Traveler type
Language
Selected filters
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Popular mentions
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Most Recent
They need better communication with housekeeping. Checkout is at noon and housekeeping knocked my door 5 times and even opened my door after calling the front desk and telling them the room was occupied.
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Review collected in partnership with Hilton Garden Inn
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Mata, General Manager at Hilton Garden Inn San Antonio At The Rim
Responded Apr 15, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Garden Inn San Antonio at the Rim was great. The people were friendly and helpful. The sleeping rooms were very clean and comfortable. The food and beverage offerings were standard and all we needed for the occasion.
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Mata, General Manager at Hilton Garden Inn San Antonio At The Rim
Responded Apr 15, 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn at the RIM to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
So I'm here for two days staying in room 410. There are signs everywhere saying staff will wear masks but I didn't see any doing so. So I try checking in this morning on the hilton app and it won't let me select a room so I'll just deal with it when I get to the hotel. That was a mistake. I get here at 3:00PM today, and a maskless male employee at the front desk calls me "boss", doesn't thank me for being Hilton gold, and hands me a bag with two bottles of water in it. One of the elevators is broken. I get to my room and from the floorplan of this place, it's one of the smallest rooms at the property. It's nearly empty tonight and they put me as a hilton gold member in one of the smallest rooms on the property. There is not a single USB port in the entire…
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Mata, General Manager at Hilton Garden Inn San Antonio At The Rim
Responded Jan 24, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me via email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Sincerely, Ricardo Mata General Manager Hilton Garden Inn ricardo.mata@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They broke into my vehicle and the staff could careless. I’m not happy with their customer service. They just stated “we are not liable”. Front desk kept making excuses. General manager would not come Out to speak to me. 🙄
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricardo Mata, General Manager at Hilton Garden Inn San Antonio At The Rim
Responded Jan 24, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good pleasant stay is and I sincerely apologize for the issue encountered during your stay. I will address your feedback with our team. We are full cooperating with San Antonio police department in their investigation. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Sincerely, Ricardo Mata General Manager 210.696.3500 Ricardo. Mata@hilton.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been a Hilton Honors member for several years. Never have I had such a lackluster stay. We prepaid for the room expecting contactless check in and a digital key. When we arrived, There was nothing contactless about the experience. I had to show my ID and resubmit my credit card information. When I asked why I only got "It happens all the time". After going up to the room we discovered no hot water in the shower and the TV only offered 1 channel. I went to the front desk (that rarely had someone behind it) and they said someone would look into the shower (as an aside, the sink had plenty of hot water, just not the shower) and the TV. When we returned from our day's excursions the TV issue was fixed but the shower was still barely luke warm. The room otherwise was clean and…
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ricardo Mata, General Manager at Hilton Garden Inn San Antonio At The Rim
Responded Jan 24, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great trip to San Antonio for a night of Topgolf entertainment and a late morning breakfast at this super nice and clean Hilton property. We will be returning to this place on our next trip to San Antonio.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Upon entering the hotel we felt very welcomed and it was very nicely decorated for the holidays. The service was exceptional and the hotel was very clean. We had an amazing stay and will definitely return.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location is great for shopping, UTSA games, Fiesta etc. First stay at this hotel & I’ll be back. So quiet as it sits a block off service road with restaurants & shopping next block. Didn’t use pool/exercise equipment but breakfast omelette & coffee were perfect.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Comfortable King bed and spacious room and bathroom, easy to use AC/Heat settings. Tall ceilings. Very clean. Wait staff and front desk were patient and gracious. The breakfast buffet was extensive and the food excellent.
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel staff is fantastic. They have all the amenities you could want at the hotel. The location near the rim which has pretty much any type of food, shopping, and entertainment you would want within a short driving distance.
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$129 - $213 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
137
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