Wow, we got a Plaza Suite at Hotel Emma and it was an exceptional experience all around. It is absolutely not cheap, but the hotel goes above and beyond. From a pleasant check-in experience, an exceptional complimentary welcome drink, free bottled water, snacks in the Library, excellent hotel pool, great onsite restaurant and bar, interesting architecture, to a vibrant and exciting neighborhood, full of things to experience - its hard to find anything to fault. The room itself was spacious and well-appointed with a particularly impressive bathroom larger than some other hotel rooms - luxurious bath and shower, separate toilet room, double vanities, all opening from behind double doors. The room was filled with top notch amenities and a minibar that's going to to tempt you in all the best ways. But really, the standout is the service - including the cleaning service, the regular refills of water bottles, the nightly turndown service with complimentary macarons, the small gifts, and obvious attention of staff to the details. People often go cheap on a hotel, thinking they won't spend much time there anyway. Forget that, this hotel is a destination worth traveling to all by itself. Only downside was paying for parking (which seemed to be standard almost everywhere in San Antonio).…
The extraordinary and sensitive repurposing of the old Pearl Brewery into a 5-star hotel is a work of art. Every single staff person was so friendly, skilled, and professional. Just an amazing and zen visit.
this hotel was beautiful and clean. Worth the night stay rate. Room was full of details and clean, and the lobby is just an amazing place to enjoy a drink and a chat with your family or friends. Staff at arrival check in lobby are very helpful and welcome you with a smile.
I highly recommend Hotel Emma. We celebrated out 15 year anniversary here and I would pick this hotel again. It was absolutely gorgeous decor and layout. The staff is above and beyond accommodating and able to help answer questions. I actually realized I needed a safety pin so I texted the staff and they responded quickly and had room service delivered complimentary travel sowing set! Impressive attention to detail. Everyone greeted us with a smile and made our stay so special! This place is worth the investment!
My stay at Hotel Emma was great!!! I highly recommend this hotel if you're staying in San Antonio. There is so many amazing thing at this hotel. It is great for your entire family. I loved that you can get on the boat and fide down the river.
Absolutely worth every penny. The architecture, design are all incredible but the best part is The staff! Very friendly, attention to every detail and clearly love their jobs. The Pearl and River Walk area is very nice and has everything you need for a relaxing get away in the heart of San Antonio
Absolutely one of the best long weekends we have ever experienced. Staff is warm, friendly, attentive & professional. The hotel itself is an experience-walking back in time! Hotel EMMA is such a unique experience from the decor, the exceptional service, the linens in the room, the diverse rooms & venues, etc. The attention to detail is most impressive. One of our best & most memorable places ever.
I highly recommend Hotel Emma. The staff is exceptional and make you feel right at home. The rooms are beautiful and the hotel is extraordinary. You will leave with wonderful memories and will be ready to plan your next stay.
This was a great location for couples. My wife and I celebrated our anniversary and we felt first class at Emma. The staff was amazing and friendly. Everyone knew it was our anniversary like we had a tag around our necks. It was great!
PERFECTION!! You NEED to experience Hotel Emma!!! Not only is the entire bldg cool, they have the best drinks around & food that will thrill you! Every detail is considered!!!! As a guest, the rooms are so cool, beautiful & super comfortable!!! Little special touches everywhere you look around the entire hotel! I am a travel agent & am constantly in hotels, THIS ONE IS BEYOND MEMORABLE!!! I hope my clients take my advice & allow themselves the luxury of staying here. I can say with 100% confidence, nothing was missed, it was a perfect stay!!!! I was sad to leave & plan on going back often. I’m ruined for anywhere else in or near San Antonio!!!!! XoXo