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TownePlace Suites San Antonio Northwest

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#126 of 359 Hotels in San Antonio
Certificate of Excellence
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148 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Humble, Texas
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was reasonably priced and was a great place for our family to stay! Our room had two very comfortable queen size beds plus a pull out couch. A freezer and fridge, along with a dishwasher, microwave and stove stop were in our room as well, an came in handy plus saved us money, as we could purchase our... More 

Helpful?
Thank Chris W
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the TownePlace Suites San Antonio Northwest. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in this Hotel after driving 8 hours to get some rest before continuing to our final destination. We were assigned to room 116. I usually ck the mattress padding and bedsheets, before I accept the room. Well the mattress cover had urine and blood stains. We called the front desk and he brought several mattress covers that did... More 

Helpful?
Thank Maria Rosario A
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please accept our sincerest apologies. I am sadden and extremely sorry to hear about your experience at our hotel. I want to first thank you for taking the time to let us know as this will help us keep issues like these isolated. We strive to meet and excel expectations with every stay and we sincerely apologize for... More 

La Porte, Texas
Level Contributor
126 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed August 19, 2016 via mobile

This hotel is in a good location for what I was looking for....10 minutes to Fiesta Texas, 20 minutes to the river walk, easily accessible to interstate 10. It has a nice pool but no hot tub. The breakfast is typical of this type hotel. Rooms were clean, staff was friendly. Place is pretty typical of a "on a budget"... More 

Helpful?
Thank Revkev93
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Let me first thank you for choosing our hotel during your travels to San Antonio. We hoped you enjoyed your stay and apologize for the average experience. We strive to exceed every customer expectations. We hope you give us a second opportunity to make your stay an excellent experience. Corina Galindo More 

Mexico City, Mexico
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed August 10, 2016

We arrived about 1:30am, we got our room and once nside I was greeted by a huge cockroach when I turned on the bathroom light, next morning I spoke with the front desk and told them about the complaint but he just said ok we will use some bug spray in your room, I´m shure they did nothing because I... More 

Helpful?
Thank MarMac1965
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please accept our sincerest apologies for the lack of service you received during your stay. I am sorry we were not able to provide with the service you expected and deserved. I would like to thank you for letting us know about your experience this will help us improve our service and keep these isolated incidents. Once again... More 

Corrales, New Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 6, 2016

Two night stay. Pleasant staff. Comfortable room. Quiet night sleep. Good breakfast. Sleeper sofa in room but had to call for bed linens to be delivered to room. Time for hotel to invest in new towels, though. Towels were rough, dingy gray and wearing very thin. And, some towels were wet. Told by staff that the towels come out of... More 

Helpful?
Thank Michael M
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your experience it is our customer comments that help us improve our customer service. Let me apologize for the inconvenience this may has caused. We are currently working on replacing towels. Once again thank you for giving us the opportunity to meet your lodging needs. At your Service, Corina Galindo More 

El Paso, Texas
Level Contributor
11 reviews
4 of 5 stars Reviewed July 27, 2016

The most important feature when I stay in a hotel is that the room is clean, and this was certainly true of our room. The sheets were clean, bathroom was clean. The towels in the room when we first arrived were thick and clean; however, after that they went downhill and were threadbare, gray and some were stained. The biggest... More 

Helpful?
Thank Susanne W
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are disappointed we were not able to provide the service you expected and deserved. Please rest assure we are working on the issues with Housekeeping to keep these isolated incidents. Once again thank you for giving us the opportunity to improve our service in the future. At your... More 

Austin, Texas
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 15, 2016

We spent 2 nights here and we found it to be very nice, clean and comfortable. We stayed over the 4th of July weekend. The only issue I had with the hotel was the breakfast. it was not very good nor did it have any real selection except for cereal, cold hard boiled eggs and some muffins . Additionally the... More 

Helpful?
Thank Reviews_by_Lee
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are sadden to know the breakfast was not what you expected and for this please accept our sincerest apologies. Please rest assure we will take action and keep these issues isolated incidents. Corina Galindo More 

Layton, Utah
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 5, 2016

I was there for work and stayed for a total of 5 nights. From the time of arrival to departure, the staff was great in so many ways. Always were they helpful, respectful and gracious. Rooms were well kept and cleaning staff did a great job. Breakfast was the same each day with plenty to choose from. Would stay again!

Helpful?
Thank Scott T
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your stay. We appreciate your business and look forward to your stay when you return to the area. We will share your comments with the staff. Once again thank you for choosing us as your home away from home. Corina Galindo More 

Lubbock, Texas, United States
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 10, 2016

We were placed into a room on their top (3rd) floor away from the elevators - it was pretty quiet. I didn't hear noise from the neighbors. The beds were comfortable and the room was clean and fresh smelling. There was a full size, built-in microwave, stovetop, and refrigerator. Parking was fairly easy, and the rear door (which also went... More 

Helpful?
Thank Rodrick T
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your experience as this will help us address those issues otherwise would go unnoticed. We strive to provide great customer service please accept our sincerest apologies for the experience on your departure day. I will share with our housekeeping team today so we may keep this isolated incidents. Please accept our... More 

Killeen, Texas
1 review
5 of 5 stars Reviewed May 26, 2016

Great Hotel and Staff!, The property is well kept and always clean. It is close to so many restaurants and shopping. The staff here are exceptional! A special thanks to Elizabeth for taking care of any issues that my group had. I was here on business but will defiantly come back here for pleasure.

Helpful?
Thank MrsBarnes2016
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the TownePlace Suites San Antonio Northwest. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Rd, San Antonio, TX 78240-1337
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $108 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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