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TownePlace Suites San Antonio Northwest

#119 of 357 Hotels in San Antonio
Certificate of Excellence
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143 Reviews from our TripAdvisor Community

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Showing 139: English reviews
El Paso, Texas
Level Contributor
11 reviews
4 of 5 stars Reviewed yesterday NEW

The most important feature when I stay in a hotel is that the room is clean, and this was certainly true of our room. The sheets were clean, bathroom was clean. The towels in the room when we first arrived were thick and clean; however, after that they went downhill and were threadbare, gray and some were stained. The biggest... More 

Helpful?
Thank Susanne W
Austin, Texas
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 2 nights here and we found it to be very nice, clean and comfortable. We stayed over the 4th of July weekend. The only issue I had with the hotel was the breakfast. it was not very good nor did it have any real selection except for cereal, cold hard boiled eggs and some muffins . Additionally the... More 

Helpful?
Thank Reviews_by_Lee
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your stay. We are sadden to know the breakfast was not what you expected and for this please accept our sincerest apologies. Please rest assure we will take action and keep these issues isolated incidents. Corina Galindo More 

Layton, Utah
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was there for work and stayed for a total of 5 nights. From the time of arrival to departure, the staff was great in so many ways. Always were they helpful, respectful and gracious. Rooms were well kept and cleaning staff did a great job. Breakfast was the same each day with plenty to choose from. Would stay again!

Helpful?
Thank Scott T
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your stay. We appreciate your business and look forward to your stay when you return to the area. We will share your comments with the staff. Once again thank you for choosing us as your home away from home. Corina Galindo More 

Lubbock, Texas, United States
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 10, 2016

We were placed into a room on their top (3rd) floor away from the elevators - it was pretty quiet. I didn't hear noise from the neighbors. The beds were comfortable and the room was clean and fresh smelling. There was a full size, built-in microwave, stovetop, and refrigerator. Parking was fairly easy, and the rear door (which also went... More 

Helpful?
Thank Rodrick T
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your experience as this will help us address those issues otherwise would go unnoticed. We strive to provide great customer service please accept our sincerest apologies for the experience on your departure day. I will share with our housekeeping team today so we may keep this isolated incidents. Please accept our... More 

Killeen, Texas
1 review
5 of 5 stars Reviewed May 26, 2016

Great Hotel and Staff!, The property is well kept and always clean. It is close to so many restaurants and shopping. The staff here are exceptional! A special thanks to Elizabeth for taking care of any issues that my group had. I was here on business but will defiantly come back here for pleasure.

Helpful?
Thank MrsBarnes2016
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the TownePlace Suites San Antonio Northwest. As a Valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Albuquerque, New Mexico
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2016 via mobile

This Towneplace Suite is super convenient to Fiesta Texas and great for families. The rooms are large, clean and well appointed. We like that the bathroom is out of the bedroom and convenient to kitchen and living room area. Their is a sofa bed that is as comfortable as a sofa bed can be but for a child works great.... More 

Helpful?
Thank qoe505
Naima M, Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Valued Guest, Thank you for taking the time and letting us know about your experience at our hotel. We are glad to hear that you enjoyed your stay with us. We appreciate your business and hope to see you when you return to San Antonio. More 

Tennessee
Level Contributor
115 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 18, 2016

Was in San Antonio on business. I found this location after a disappointing experience at another Marriott property in San Antonio. This hotel was close to my business appointments and provided a great room to work from. The bed was comfortable and bathroom was nice size. Breakfast was pretty basic and no variety. They did offer Monday through Thursday evening... More 

Helpful?
Thank Mark M
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for your comments about or property. We are happy to hear we were able to provide excellent service during your stay. I am very sorry to hear about your vehicle, our weather has been unpredictable in the area. We hope to see you soon when you return to the area. Thank you for staying with us!... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 12, 2016 via mobile

My family and I made the ~3 hr drive from Houston to San Antonio for a weekend holiday at the end of April, and this Marriot was very well positioned for easy access to every place we wanted to visit. Upon arrival, the young man at the front desk was very courteous, gave us a room. I asked him "hope... More 

Helpful?
Thank Triple-CMilo
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please let us apologize for the unpleasant experience at our hotel. We strive to provide a service you expect and deserve. We are extremely embarrassed that we failed to provide the basic service of having a functioning door to your room upon arrival. Thank you for taking the time to let us know about your experience so that... More 

Lawrence
Level Contributor
155 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 11, 2016

We were there for several weeks and the staff was great. For that reason, I hate to give this just an average rating, but that was our experience. It's in a great location and it is pet-friendly with places to walk off-property that are very safe. But, the bed was very uncomfortable and we ended up buying our own pillows... More 

Helpful?
Thank Diedre C
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Please accept our sincerest apologies for your experience at our hotel. We pride in providing excellent service that you expect and deserve. I am sadden that we were not able to do so during your stay and would like to ask if you would kindly contact us via phone or email at your earliest convenience to ensure the... More 

Fort Worth, TX
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 19, 2016 via mobile

The staff was friendly from the moment we checked in until the moment we checked out. During our weekend stay, breakfast consisted of strawberry and original flavored waffles, yogurt, oatmeal, cereal, toast, bagels, sliced cheese, fresh fruit and some muffins. The strawberry waffles were delicious. The extra furniture in the room was truly appreciated, however the room was not spacious... More 

Helpful?
Thank yellowRose30
Corina G, General Manager at TownePlace Suites San Antonio Northwest, responded to this review

Dear Guest, Thank you for letting us know about your stay. I am happy to hear we were able to provide the service you deserved and please accept our sincerest apologies for the AC unit. We care about our guest and our mission is for these incidents to remain isolated incidents; with that said, if you would kindly let us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites San Antonio Northwest

Address: 5014 Prue Road, San Antonio, TX 78240
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $117 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Northwest 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Northwest Hotel San Antonio
Hotel Style:
#82 Family Hotel in San Antonio
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