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Best Western Windsor Pointe Hotel & Suites-At&T Center

191 reviews
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Traveler (21)
Room & Suite (7)
Pool & Beach (2)
Overview
  • Excellent44%
  • Very good35%
  • Average12%
  • Poor4%
  • Terrible5%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2.5 Star Hotel
All hotel details
Offers from Best Western Windsor Pointe Hotel & Suites-At&T Center
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)Write a Review
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78
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LanguageEnglish
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All reviewsfort sam houstonfast food locationsaccept petsrecommend this hotelwaffleswifi worked wellclean roomsmini fridge and microwavehot breakfastspent two nightswaffle makerfitness centerbed was very comfortablebusiness tripconvenient locationhotel roomsgreat stay
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1 - 5 of 186 reviews
Reviewed 2 days ago

Everything was great. Had a good night rest. Bed seemed new. Bathrooms seem to be recently remodeled. I will definitely come back. I can't think of anything else to write. I believe I have wrote everything I wanted.

Thank utaymes1
Hotel's Favorite
Reviewed December 1, 2017

I am a returning visitor to this hotel. This hotel rooms were extremely clean. The décor was pleasant to the eyes and presented an atmosphere of calm that enable you to gently fall asleep. The beds were comfortable and the amenities were sufficient to meet...More

Review collected in partnership with Best Western
Thank Anthony H
Reviewed 1 week ago

Horrible customer service and they cook breakfast and whatever you did not eat they will sit the same food out the next morning to be finished before putting fresh food out very nasty. The room housekeeper do not come to see if you need towels...More

Review collected in partnership with Best Western
Thank W5840PDmonicar
Response from John B, Manager at Best Western Windsor Pointe Hotel & Suites-At&T CenterResponded 1 week ago

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other...More

Reviewed December 11, 2017 via mobile

It has now been openly declared by front desk that we Auto Truck guests are mooches and are apparently taking too much of their water and snacks. Insulting us is not making me at all eager to return! I did return my unopened bottles of...More

Thank Mike S
Response from John B, Manager at Best Western Windsor Pointe Hotel & Suites-At&T CenterResponded 4 weeks ago

I sincerely apologize for the treatment of one of my new front office staff. I have met with my entire front office staff to ensure this does not occur in the future and that Auto Truck guests are our #1 priority.

Reviewed December 4, 2017

Some minor issues... including a truck driver leaving his engine running all night long and the property not being 100% smoke free. The hotel had great hot shower water pressure though!! Thank you! :)

Review collected in partnership with Best Western
Thank lanellew2017
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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Center with Internet Access
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$73 - $148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#87 Business Hotel in San Antonio
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$73 - $148 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#87 Business Hotel in San Antonio
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (21)
Room & Suite (7)
Pool & Beach (2)
Dining (1)
Hotel & Grounds (14)
Bathroom (2)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
DakotaBailey
March 15, 2016|
AnswerShow all 2 answers
Response from John B | Property representative |
Dear Traveler, We do not allow pets.
0
Votes
Cindy F
June 8, 2015|
Answer
Response from John B | Property representative |
Dear Traveler, It is approximately 8 miles from our location to the River Walk.
0
Votes
Rob Y
May 7, 2015|
AnswerShow all 5 answers
Response from John B | Property representative |
Parking is free for hotel guests.
0
Votes
Room Tips
"1st floor is always the best, but I'm sure the others would be fine also."
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"I'd stay off the first floor and away from the exits"
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"2nd floor was very quiet"
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"Call Ahead"
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