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TownePlace Suites San Antonio Airport

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214 Northeast Loop 410, San Antonio, TX 78216
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192 Reviews from our TripAdvisor Community

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Showing 182: English reviews
1 review
4 of 5 stars Reviewed 1 week ago via mobile

When the reservation messed up my dates, the front desk management stepped up corrected it. I was going to lose my points, James Cantrell stepped up. Great place 12 minutes from the down town San Antonio.

Helpful?
Thank sanp75
San Antonio, Texas
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not the best place to stay in San Antonio, but it's pet friendly, near main highways and the airport. Also several restaurants are within walking distance. The rooms are OK and clean with comfortable king size beds available, The AC turns on and off every hour and can make for a disruptive sleep. Free wifi in the rooms is very... More 

Helpful?
Thank DownsizerNettie
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We want our guests to have the best possible visit on each stay; everything should meet or exceed your expectations. I am happy to hear you had some good experiences but sad to hear there were also areas of concern. We will work on improving the areas of concern and we hope you will give us another chance if your... More 

Tyler, Texas
Level Contributor
436 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed May 28, 2016 via mobile

Stayed here for Memorial Day weekend and it was great! This hotel exceeded my 3 requirements for a 5 star rating-customer service, clean, and value. From the desk clerk to the breakfast staff, the staff went above and beyond to deliver top notch service. Our room was very clean and the cost of the room didn't break the bank. Our... More 

Helpful?
Thank WildHaireHiking
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your positive views regarding your stay with us, we are pleased to hear everything went great during your visit. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are... More 

Lake Mary, Florida
Level Contributor
213 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed May 22, 2016 via mobile

Nice sized room with kitchen. The king sized bed could have been a bit more comfortable. The complimentary breakfast was ok, nothing special. I really liked the location; close to airport, highways, shopping and restaurants. The staff was friendly and helpful. I would stay somewhere else on my next visit in hopes of finding a more comfortable bed.

Helpful?
Thank Geonannie
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing your comments online regarding your experience with us. We regret that you weren’t able to give us a perfect score because of the issue you mentioned. We are glad to hear that the other aspects of your stay went well. I will pass all of your comments on to my team to begin improvements for you... More 

2 reviews
5 of 5 stars Reviewed May 20, 2016 via mobile

I was here with a friend during the Easter weekend. The price was reasonable then as it was for this visit. The rooms are clean, comfortable beds, good breakfast and very friendly staff. This was my opinion during the first visit and should I be in this area again, I planned on returning. Yesterday, when in the area, I came... More 

Helpful?
Thank Btrevino
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to provide feedback regarding your stay. We always look forward to hearing from return guests. I will share your comments with my team so we can continue to provide a high level of satisfaction for our guests. We hope to have you as our guest again in the future if you are in the... More 

Pittsburgh
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 18, 2016 via mobile

The room was excellent but the staff even better. We ran into a concern with another guest and the manager was truly outstanding. The facility we lived the pool area and enjoyed the breakfast and managers happy hour. The hotel was fantastic and the location perfect and the price was actually lower than this gem could get!

Helpful?
Thank alkarns1
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for sharing online the outstanding service you received while staying at our hotel. We are happy to hear you found everything to your satisfaction. We appreciate your business and we look forward to more in the future. More 

Texas
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 18, 2016

Very nice clean rooms, wonderful staff, nearby the airport and highway for easy access around town. Nice pool and good breakfast. Every time im in San Antonio for any occasion, I make the effort to stay at this hotel. I stay here when im flying out and I stay here when im visiting. Rooms have refrigerators and microwaves, business area... More 

Helpful?
Thank lilbudyzx
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

We appreciate the glowing comments you gave our hotel on your recent visit. Thank you for choosing to stay with us during your travels, there are many choices in the area and we appreciate your business. More 

Lexington, Kentucky
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 16, 2016

We stayed for several nights while visiting family in the area. The checkin process was seamless and the staff welcoming and pleasant. The rooms were clean and the public areas kept immaculate throughout the breakfast time period and beyond. Of particular note was the housemade salsa at breakfast - it was spicy and fresh and I plan to ring and... More 

Helpful?
Thank SaraLZ
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to review your hotel experience. We pride ourselves in providing excellent service and are happy to hear that it showed during your recent visit. We appreciate your comments and hope you will visit our hotel again. More 

Plymouth, Minnesota
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 30, 2016 via mobile

The shuttle service was great breakfast included rooms look like it was just remodeled. Don't get a room by entrance doors very noisy all night long. Staff was friendly and breakfast was enough. Room temperature was good.

Helpful?
Thank sari l
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for taking the time to share your thoughts regarding your experience. We appreciate both positive and negative reviews. Our goal is always 100% satisfaction and I’m sorry that wasn’t the case on this trip. We want our guests to have the best stay possible on every visit. More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 30, 2016 via mobile

We had a late flight so we stayed close to the airport when we arrived after 1 am. We called hotel for shuttle service and they sent it right away. Driver was spectacular and very friendly even went extra step to find out if they could take us to car rental in the morning as they were closed after flight... More 

Helpful?
Thank Ledermdm
Enrique G, General Manager at TownePlace Suites San Antonio Airport, responded to this review

Thank you for choosing our hotel during your travels we appreciate your business. We look forward to all feedback both good and bad as it helps us improve the guest experience for the future. I apologize for the lack of detail in this matter I will discuss it with my team and work on the improving the issue. We hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Airport Transportation
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Our hotel in San Antonio offers a free hot buffet breakfast served daily along with an evening social Mon - Thurs 5:30p-7:00p. Although we are near the Airport, we are a short drive to many attractions like the Riverwalk, The Alamo, Sea World and Six Flags Fiesta Texas. One of the premier San Antonio Airport hotels that offers an outdoor pool with fountains, BBQ grill, and a covered patio. ... more   less 

Additional Information about TownePlace Suites San Antonio Airport

Address: 214 Northeast Loop 410, San Antonio, TX 78216
Location: United States > Texas > San Antonio > North Central , Shearer Hills / Ridgeview
Price Range: $124 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TownePlace Suites San Antonio Airport 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Airport Hotel San Antonio
San Antonio Towneplace Suites
Hotel Style:
#23 Romantic Hotel in San Antonio
#27 Family Hotel in San Antonio
#44 Business Hotel in San Antonio
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