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All reviewstwo bedroom suitefront desknice hotelwafflesstayed here for one nightthe looplight sleeperbed was very comfortablehousekeeping staffwould stay here againbusiness tripwalmartgmkitchenetteriverwalk
I recently stayed at the Residence Inn in San Antonio and every morning I was greeted at breakfast from Shannon with a smile and always ready to assist me with anything I needed. Shannon is awesome and anytime I’m in San Antonio, I will be...More
Shannon was great everyday, she is the morning breakfast host and actually cares about what she does. Each morning we are greeted with smiles and very quick to assist. She always professional and ensure are meals are fresh and Hot! Thank you for what you...More
This place is miserable at the moment. They have no help and must need to hire people. Last night when I checked in after 7pm they still did not have a room ready on a prepaid reservation for an Elite member. I was told the...More
This is a nice Property, clean, and has a good breakfast. Most of the people are very nice, especially Kimberly. The exception to the nice people is Amanda, who needs some training on how to treat customers. Besides Amanda, and what led to her rudeness...More
My family stayed here for a quick weekend trip to celebrate my son's birthday. My wife told me ahead of time that the hotel had quite a few pros and cons based on the reviews she read on Trip Advisor. Considering the fact that we...More
1 Thank Horace365
Response from Angie K, General Manager at Residence Inn San Antonio North/Stone OakResponded November 23, 2017
Thank you for your feedback. I want to ensure you I will personally address each situation within the particular departments mentioned. I also apologize for the inconvenience this caused you and your family during a special time. Delivering exceptional service to include clean,...More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please... More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please let me know if this does not answer your question fully. We look forward to serving you.
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"We were away from the highway, always a good option for a good nights sleep."