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Residence Inn San Antonio North/Stone Oak

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Residence Inn San Antonio North\/Stone Oak
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93 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 19, 2016 via mobile

We had a pleasant stay, the only complaint was our bed wasn't very comfortable and the sheets kept coming off the mattress. Clean room, nice layout. Very quiet and worked for our family of 4. Very conveniently located to shopping and food establishments.

Helpful?
Thank Jessica M
Southern California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 25, 2016

I almost always have a good experience at Residence Inns (and Marriott properties in general), and I can't say that the recent stay at this particular Residence Inn was bad. It just wasn't good. That explains the average rating. The main issue with this specific hotel is the location. At first, it seems like it will be convenient because of... More 

Helpful?
Thank NT40
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

Thanks for your feedback about our hotel. Everything that we do is aimed at providing you with an excellent hotel experience. Unfortunately, with the noise issue from both the family reunion and Costco, it seems that was not your experience. I apologize for that. If there is anything else that I can do to assist you, please let me know. More 

Vancouver, Washington
Level Contributor
381 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed July 21, 2016

Decided to stay here for a few days while in town visiting a friend. Front desk staff was great - when our plans changed, they had no problem with changing the length of stay. When they saw a potential problem with hot water during a maintenance day, they informed all of their customers well in advance - great customer service!... More 

Helpful?
Thank oldranger81
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

Thanks for taking the time to tell us about your stay. We work hard to ensure that each guest has a great stay every time. We are glad that we are successful with you. We hope to see you the next time you are in San Antonio! More 

Katy, Texas
1 review
1 of 5 stars Reviewed July 17, 2016

When we travel, we nearly always stay at a Residence Inn if one is available. Why? Because we have 3 small kids and the 2 bedroom suites, the hot morning breakfasts, and the ability to get a decent night of sleep in a clean and safe hotel are important. This was our experience at this hotel. Some of it was... More 

Helpful?
Thank 2016Melissa
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn San Antonio North/Stone Oak with us. I have received the comments from your stay with us, and I would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay with us. I appreciate you taking... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed February 14, 2016 via mobile

My family and I stayed at this hotel for two nights. The room was nice and clean. No complaints with the room. The desk staff was friendly and helpful during our stay. No complaints with the staff during our stay. A couple hours after we left the hotel to head home, I realized I left a special pair of earrings... More 

Helpful?
Thank Amanda C
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

I understand the frustration you must be going through and I am very sorry I was not available at the time to talk to you directly. I am also sorry you were left with the impression we do not care. We are very committed to the safety and security of every guest that stays with us, and that includes their... More 

Dallas, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 13, 2015

We stayed Thanksgiving weekend. From the very start, every employee we contacted acted professionally. They all seemed eager to address any needs we had. Check in was quick and painless. Room was quiet, even though the hotel was full. There was no road noise. I have stayed in hotels in Austin and San Antonio where traffic noise was apparent all... More 

Helpful?
Thank Bill P
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

Thanks so much for your review of our hotel. We work hard to make sure that each guest has the Marriott experience. We are glad to hear that we succeeded with you. I will be passing your comment on to our team, including our breakfast host. Thanks so much for your feedback! We hope to see you again the next... More 

Austin, Texas
Level Contributor
346 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed November 1, 2015

This was one of our best stays at this Residence Inn and we have stayed before. We stayed over the Halloween weekend and despite severe storms at our home town, they gladly worked with us on changing dates and check in time. Room was spotless! COSTCO is nearby and so is a deli if you want to grab something there.... More 

Helpful?
Thank La E
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

We are so glad that you enjoyed your stay here with us. We hope to see you again the next time you are in the San Antonio area. More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 19, 2015

In the breakfast area are the words "May all who enters guests leave as friends." That is exactly what happened during our stay at the Marriott. I cannot say enough about good thing about the staff :)

Helpful?
Thank Jennifer K
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

Thank you for your comments! We work very hard to make each guest feel like family while they are here. I am excited to know that we were successful with you! I will be sharing your comments with the team! More 

Houston, Texas
Level Contributor
356 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 stars Reviewed October 9, 2015

Overall this was a nice hotel in many ways, it seems fairly new and the staff was very friendly. We were in San Antonio for some meetings at Tesoro's corporate office which is very close by. The River Walk is roughly 22 miles south but the highways make it a quick drive as long as you factor in rush hour... More 

Helpful?
Thank Chris S
Nanci J, General Manager at Residence Inn San Antonio North/Stone Oak, responded to this review

Thanks for reviewing our hotel. We take all feedback seriously. We will be addressing your comments concerning the issues that you encountered while you were here. We want to make every guest experience exceptional. I hope that you will give us another opportunity to wow you the next time you are in town! More 

Cleveland, OH
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 30, 2015

I stayed in this Residence Inn five years ago when my niece was married. I found the Residence Inn was an excellent place to stay then. When I checked in for the second time five years later, I found while the Residence Inn was updated, the service and the courteous staff was the same as before. I like the Residence... More 

Helpful?
Thank LocalHistorian
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning

Additional Information about Residence Inn San Antonio North/Stone Oak

Address: 1115 North 1604 East, San Antonio, TX 78258
Location: United States > Texas > San Antonio > Stone Oak
Price Range: $115 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Antonio North/Stone Oak 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn San Antonio North-Stone Oak Hotel San Antonio
San Antonio Residence Inn
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