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BEST WESTERN Garden Inn

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234 Reviews from our TripAdvisor Community

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Showing 230: English reviews
san antonio, United States
1 review
3 of 5 stars Reviewed 1 week ago

The cost was higher than the quality. The hotel is only two stories which I'm guessing is why it has no elevator. It was mostly clean. It did have a very comfortable bed. The woman who checked me in was a bit rude and seemed "put out" that I was there, the woman who checked me out however was polite... More 

Review collected in partnership with Best Western

Helpful?
Thank Patricia H
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More 

Austin
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at Best Western Garden Inn on a recent Friday and Saturday night. This was a last minute trip, so I called the property directly to make reservations. Not only was I quoted a good rate, because we were arriving the same evening, the actual room assignment was made to meet our desire to face away... More 

Helpful?
Thank k5tm
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest , Please allow me to apologize for not meeting your expectations in breakfast area . Should not be acceptable for not having hot food . I will bring this matter to breakfast staff attention and make sure it wont happen again . Gladly you did have a great experience other then that please know your feedback is very... More 

Lowry Crossing
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It is a clean hotel that is located on I-35 with stores and restaurants and gas stations within a few blocks! Parking lot has good lighting and area for larger vehicles with trailers! Rooms was VERY quite!

Review collected in partnership with Best Western

Helpful?
Thank 300CSRT8
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dead guest, Thank you for kind words and comments about your stay please know that your feedback is very important and we appreciate it very much . Thank you for staying with us . Sincerely Donna Patel More 

Aransas Pass, Texas
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel was older but well maintained. Room had cold air, beds were clean and comfortable. Stayed 3 nights and slept like a baby. Hotel is on a busy highway but never heard a thing. The exterior area is lit up very bright.

Helpful?
Thank Sherry T
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , We appreciate you taking time to review your stay with us . We are committed to deliver superior customer service experience every time you stay with us . Your comments helps us improve how we serve our guest . Your feedback is very important and again we thank you for taking time to do that . We... More 

el paso, texas, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Our family enjoyed our stay at this hotel. We just had a horrible experience in a Days Inn in Arlington the day before so it was nice to have a hotel who had working toilets, a pool that wasn't packed with kids from the apartment complex next door and served a hot breakfast and not frozen egg omelets and frozen... More 

Review collected in partnership with Best Western

Helpful?
Thank Samuel C
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of... More 

Belton, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

After a long day, it was very nice to relax in this room. I had a couch and a very comfortable bed. I would definitely stay here again. It was in a great location, close to several good restaurants, and although I had a room right next to the pool, the loud children in the pool were not very audible... More 

Review collected in partnership with Best Western

Helpful?
Thank Lydia C
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , Thank you for taking time to survey your stay at our hotel . We do appriciate your kind words . Our staff strive to provide great customer service at all time . You have planty of choice when it comes to choose lodging we like to thank you for choosing is . We look forward to see... More 

Dallas, Texas
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 13, 2016

This Best Western Garden Inn was good for the location I was visiting. Considering the location I would stay there again. It is not difficult to get to the Downtown area from there. It was well maintained except for one minor issue that's not mentionable. Parking is sometimes an issue.

Helpful?
Thank T B
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, We like to thank you for taking time to give us response on your stay ,our staff try to go out of their way to provide excellent customer service at all time and we are truly glad we made your stay comfortable . you have plenty of choice when you were booking for hotel we like to thank... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed July 13, 2016

From calling and asking prices to check out we had a great experience. Everything was clean and staff was awesome. We will def. be going back! The free wifi was a nice perk. The only thing I recommend is getting up early to breakfast. Not that the Hotel didn't provide enough... but some people made pigs of themselves... Other than... More 

Review collected in partnership with Best Western

Helpful?
Thank Mossab S
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we will keep the comment... More 

Butler, Pennsylvania
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

I've never stayed at a Best Western before and it wasn't bad. The room was clean and the bed was comfortable. I only stayed one night and my room had a whirlpool bath. I loved that! The pool was the perfect temperature and clean. Staff was friendly. The only thing I didn't like is that I was in a room... More 

Helpful?
Thank MeLynda S
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of... More 

San Antonio, Texas
Level Contributor
8 reviews
1 of 5 stars Reviewed July 5, 2016

Upon check in on Saturday evening, July 2nd, I had a horrible experience with the front desk staff. She was extremely rude and unfriendly. She threatened to check my room at odd hours of the night to ensure we didn't "smuggle more people in". I am of Hispanic descent and found it very prejudice and racist as she said it... More 

Review collected in partnership with Best Western

Helpful?
Thank Deena A
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Garden Inn

Address: 11939 N Interstate 35, San Antonio, TX 78233-5312
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $79 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#16 Business Hotel in San Antonio
#22 Best Value Hotel in San Antonio
#49 Romantic Hotel in San Antonio
#91 Family Hotel in San Antonio
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