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BEST WESTERN Garden Inn

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BEST WESTERN Garden Inn
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242 Reviews from our TripAdvisor Community

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Showing 237: English reviews
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Stained sheets, lumpy pillows, mold in the shower, dirty carpet, the door to the microwave in the room I stayed in was disgusting. Greasy finger and hand prints. I left a note attached to the door and still wasn't cleaned. It's a shame because I'm sure it was a nice place to stay at one time. Why does management or... More 

Helpful?
Thank Jesse C
Ohio
Level Contributor
12 reviews
3 of 5 stars Reviewed 1 week ago via mobile

The hotel was nice. We were able to check in early. We had landed and arrived earlier than planned. Front desk Staff was very nice. We stayed her for 1 week on our honeymoon. The room was on back side on bottom. It was clean, the towels once or twice had stains. The shower curtain looked as though it hadn't... More 

Helpful?
Thank Danigirl8807
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Though the facility was clean and quiet, the facility is obviously in need of an overhaul. Outdated furnishings and building looks its age. Do not be mislead by the photo on the website. Place was empty and they still made us go upstairs to our room. Also took way too long to check in and I was the only one... More 

Review collected in partnership with Best Western

Helpful?
Thank georgeo173
Pearland, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for one night, I reserved for one person and I was charged for two. That was the least of my problems. They made me sign, as usual, an incidental charges form. But then and there they charged immediately $50.00 to my card and after I checked out and they made sure no incidental charges were made, they did... More 

Helpful?
Thank Lailaleil
Burleson, Texas
Level Contributor
158 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is as expected which is sometime surprising with todays travel. The desk clerk upon check in was friendly and very helpful locating restaurants. The room was quite in spite of the location near the freeway. More than adequate bath linen, nice room furnishings and good quality bed. Breakfast was light but as expected. The clerk on departure was... More 

Helpful?
Thank Johnny B
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Thank you so much for kind words we gladly welcome any comments from our guest because that way we know how we can improve our service and it gives us great energy to know that guest was satisfy 100%. we know there are more choices out there but you decided to stay with us and we appreciate that... More 

Austin TX, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I always check the bed sheets and mattress cover. The sheets were soiled. The front desk person was very professional, kind and very apologetic on behalf of the staff and the company. I appreciated her assistance in getting clean sheets,and a clean mattress cover but I didn't appreciate having to deal with that and then having to make 2 queen... More 

Review collected in partnership with Best Western

Helpful?
Thank Santa Y
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Thank you for your feedback about your recent stay , we apologize for the inconvenience . Please know that we addressed this issue to our laundry department and being taking care of very seriously. we hope that you give us another chance and come stay with us on your next visit to san antonio. we like to thank... More 

Harlingen, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Need a lot of improvement. Seemed like the hotel staff does not care about the customer so much, the breakfast was very poor...need better odor free rooms. Need more seats in the breakfast area, and don't forget to label your breakfast items; beans is not sausage.

Review collected in partnership with Best Western

Helpful?
Thank Vimal T
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest, we apologize for not meeting your expectations . we do care very much about our guest experience and soon we will have bigger lobby and more seating available for now we try to have extra seating available time to time. we like you to give us another chance to show you we do care about our services. we... More 

san antonio, United States
1 review
3 of 5 stars Reviewed August 10, 2016

The cost was higher than the quality. The hotel is only two stories which I'm guessing is why it has no elevator. It was mostly clean. It did have a very comfortable bed. The woman who checked me in was a bit rude and seemed "put out" that I was there, the woman who checked me out however was polite... More 

Review collected in partnership with Best Western

Helpful?
Thank Patricia H
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More 

Austin
Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed August 8, 2016

My wife and I stayed at Best Western Garden Inn on a recent Friday and Saturday night. This was a last minute trip, so I called the property directly to make reservations. Not only was I quoted a good rate, because we were arriving the same evening, the actual room assignment was made to meet our desire to face away... More 

Helpful?
Thank k5tm
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest , Please allow me to apologize for not meeting your expectations in breakfast area . Should not be acceptable for not having hot food . I will bring this matter to breakfast staff attention and make sure it wont happen again . Gladly you did have a great experience other then that please know your feedback is very... More 

Lowry Crossing
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 5, 2016

It is a clean hotel that is located on I-35 with stores and restaurants and gas stations within a few blocks! Parking lot has good lighting and area for larger vehicles with trailers! Rooms was VERY quite!

Review collected in partnership with Best Western

Helpful?
Thank 300CSRT8
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dead guest, Thank you for kind words and comments about your stay please know that your feedback is very important and we appreciate it very much . Thank you for staying with us . Sincerely Donna Patel More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Garden Inn

Address: 11939 N Interstate 35, San Antonio, TX 78233-5312
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $66 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#12 Best Value Hotel in San Antonio
#16 Business Hotel in San Antonio
#49 Romantic Hotel in San Antonio
#91 Family Hotel in San Antonio
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