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BEST WESTERN Garden Inn

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11939 I-H 35 N, San Antonio, TX 78233-5312
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BEST WESTERN Garden Inn
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229 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Belton, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

After a long day, it was very nice to relax in this room. I had a couch and a very comfortable bed. I would definitely stay here again. It was in a great location, close to several good restaurants, and although I had a room right next to the pool, the loud children in the pool were not very audible... More 

Review collected in partnership with Best Western

Helpful?
Thank Lydia C
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , Thank you for taking time to survey your stay at our hotel . We do appriciate your kind words . Our staff strive to provide great customer service at all time . You have planty of choice when it comes to choose lodging we like to thank you for choosing is . We look forward to see... More 

Dallas, Texas
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This Best Western Garden Inn was good for the location I was visiting. Considering the location I would stay there again. It is not difficult to get to the Downtown area from there. It was well maintained except for one minor issue that's not mentionable. Parking is sometimes an issue.

Helpful?
Thank T B
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, We like to thank you for taking time to give us response on your stay ,our staff try to go out of their way to provide excellent customer service at all time and we are truly glad we made your stay comfortable . you have plenty of choice when you were booking for hotel we like to thank... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

From calling and asking prices to check out we had a great experience. Everything was clean and staff was awesome. We will def. be going back! The free wifi was a nice perk. The only thing I recommend is getting up early to breakfast. Not that the Hotel didn't provide enough... but some people made pigs of themselves... Other than... More 

Review collected in partnership with Best Western

Helpful?
Thank Mossab S
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. we will keep the comment... More 

Butler, Pennsylvania
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've never stayed at a Best Western before and it wasn't bad. The room was clean and the bed was comfortable. I only stayed one night and my room had a whirlpool bath. I loved that! The pool was the perfect temperature and clean. Staff was friendly. The only thing I didn't like is that I was in a room... More 

Helpful?
Thank MeLynda S
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of... More 

San Antonio, Texas
Level Contributor
8 reviews
1 of 5 stars Reviewed 2 weeks ago

Upon check in on Saturday evening, July 2nd, I had a horrible experience with the front desk staff. She was extremely rude and unfriendly. She threatened to check my room at odd hours of the night to ensure we didn't "smuggle more people in". I am of Hispanic descent and found it very prejudice and racist as she said it... More 

Review collected in partnership with Best Western

Helpful?
Thank Deena A
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and extremely helpful. I started a conversation with someone whom I thought was the front desk clerk before breakfast, ended up she was the Manager! When I forgot something in the room, she called and I was able to get there in 15minutes from the Alamo even with traffic! I would highly recommend the hotel... More 

Helpful?
Thank John L
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, Your business is very important to us and we value your feedback. I am delighted to be at your assistant for anything needed during your stay thank you so much for those kind words. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

I would not recommend this hotel...I was charged fees to my account that front desk could not answer what they were for....I rented three rooms and only two were available...did not sleep well because I got a phone call at 1 a.m. because front desk was still trying to figure out what was the mix up in my room....

Helpful?
Thank Juan O
Econolodge2755, General Manager at BEST WESTERN Garden Inn, responded to this review

Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so... More 

Oklahoma City, United States
1 review
5 of 5 stars Reviewed June 15, 2016

This hotel was very clean, quiet (even with a major highway right in front of it), bed was very comfortable. Staff was very nice and helpful and the breakfast had many choices and was very fresh. It is located close enough to different restaurants and the river-walk. I would definitely recommend this hotel when staying in San Antonio.

Review collected in partnership with Best Western

Helpful?
Thank Diana C
Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , Thank you for taking time to review your stay with our hotel we truly appreciated . We strive to give best customer service to all outer first at all time . Our staff gets tons of energy when we hear great review on their experience . We like to thank you for choosing us when you have... More 

Odessa, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 14, 2016

This hotel was very nice and clean. Breakfast was good. Great location. Employees were helpful and nice. Bathroom was very clean but small. Beds were very comfortable and clean. Our overall experience there was great. I would recommend this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Shelley T
Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , Thank you taking time to review our hotel during your stay . We try our best to provide great customer service at all time yo all of our guest . Your comments helps us do our job better . Thank you for choosing us when you have planty of choices when you book you hotel. Hope to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016 via mobile

I had to take the time to give this place a positive review. We lost our home and are moving to Florida. We are waiting for my husband's trasfer papers so we can start this move. The reason I mention this is because this is a very stressful time for our family. Having to relocate to another state after being... More 

Helpful?
1 Thank brianandanona
Econolodge2755, Manager at BEST WESTERN Garden Inn, responded to this review

Dear guest , Please allow me to thank you to take time to say these kind words for your experience during your stay . Comments like yours matters so much . We try our best to provide great customer service to all our guests . Our staff do their best to make guest feels like home when they are away... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about BEST WESTERN Garden Inn

Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Location: United States > Texas > San Antonio > Northeast San Antonio
Price Range: $82 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Garden Inn 2*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Hotwire, Travelocity, Expedia, Orbitz, Best Western + Iniative, TripOnline SA and Odigeo so you can book your BEST WESTERN Garden Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#16 Business Hotel in San Antonio
#18 Best Value Hotel in San Antonio
#49 Romantic Hotel in San Antonio
#91 Family Hotel in San Antonio
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