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Holiday Inn Express San Antonio Sea World

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#128 of 357 Hotels in San Antonio
Certificate of Excellence
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252 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Midland, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

The worst hotel I have ever stayed at. No hot water in our room for two nights, because handle did not turn to hot. Then maintenance argued with me about it. Then first night my son in law had his tool box from back of his truck broke into, which was locked and almost $2000 worth of work tools stolen.... More 

Helpful?
Thank Peggy R
Texas, United States
Level Contributor
10 reviews
1 of 5 stars Reviewed 1 week ago via mobile

We showed up Friday. Leaving Monday. Not impressed. Hard to find parking lot. Shower had hair in it. Beds had hair in the sheets. Comforters filthy. The shower head did have any water pressure. One lamp on desk in room with outlets didn't work. Restroom in lobby out of toilet paper. Breakfast was ok, nothing special but tables gross. Nothing... More 

Helpful?
Thank Jennifer C
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We decide its the last few weeks before school starts; why not take a trip to San Antonio. Alot of people were thinking the same thing since most hotels were booked this weekend (8/12/16). So while looking around we find availability at this location; a holiday inn which includes free breakfast thats a plus. Well upon arrival from the outside... More 

Helpful?
Thank nslwalker
Fort Worth, Texas
Level Contributor
174 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Welcoming large rooms. Busy and adequate breakfast, the tables were frequently not clean because of the number of families eating. Indoor pool was quite nice. Staff helpful. Only one elevator which was not enough.

Helpful?
Thank WildflowerMama
Berkeley, California
Level Contributor
361 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for three nights and overall it was a very good experience. The check-in was fast, staff was friendly and efficient. The room was big and clean, also the bathroom. The breakfast was not very special but had what I wanted from omelet and sausage to juice and milk. I was surprised about the large number of kids in... More 

Helpful?
Thank hiking-har
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed overnight visit with points. The rooms were clean and the hotel looks like it has recently been built or renovated. The hotel was busy. Decent lines waiting for breakfast, but breakfast was well stocked and room was clean. Lots of other families were there. The pool had a sign on the outside gate that said it had been closed... More 

Helpful?
Thank lauralam
IHGService, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear lauralam, Thank you for being an IHG Rewards Club member and for leaving us a feedback. We are pleased you liked the cleanliness of our rooms. On the other hand, we would like to apologize for the shortfalls you have noticed during your stay, specially with the long line in our breakfast area and the pool sign. I assure... More 

Wilmington, North Carolina
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

Stayed here for the second time this year. The staff was very helpful, and went out of their way to help with a specific problem that was not their responsibility. The rooms were clean and in good shape. The location was convenient for me, with plenty of restaurants nearby. I'll stay there again if in the area.

Helpful?
Thank Mike B
Houston, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

The receptionist was very pleasant upon check-in and any time we left the hotel. Rooms were nice and clean, we had 2 king suites. There is an indoor pool but it was filled to the capacity with folks looking to cool off from the Texas heat.

Helpful?
Thank shourite
Dallas, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 8, 2016

John Sobey was working alone at registration when I checked in. He gave me his full attention after assisting another customer and swiftly upgraded my room, provided amenity IHG points and welcomed me to the hotel. Even with another guest waiting, he spent time ensuring my requests were honored, after acknowledging the other guest with an estimated time for his... More 

Helpful?
Thank pdinc
Level Contributor
6 reviews
2 of 5 stars Reviewed July 2, 2016 via mobile

Our room's thermostat was broken, so we had to use the manual unit. Maintenance didn't come back to replace the thermostat like they said they would. Also, the guest laundry facility's only washer was out of order the entire time of our stay. No refrigerator or microwave like the Express locations. Overall a bland experience.

Helpful?
Thank Janelle R
IHGService, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Janelle R, Thank you for your review. We appreciate you taking time to share your experience and we apologize for the issues you had, especially with the room amenities, temperature control, and laundry facility. Our team works very hard to provide an excellent experience for our guests, and we are very sorry this was not reflective of that. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Holiday Inn Express San Antonio Sea World

Address: 2861 Cinema Rdg, San Antonio, TX 78238-4205
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $88 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn
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