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Holiday Inn Hotel & Suites San Antonio Northwest

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#114 of 359 Hotels in San Antonio
Certificate of Excellence
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Holiday Inn Hotel & Suites San Antonio Northwest
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121 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Irving, Texas
Level Contributor
7 reviews
5 of 5 stars Reviewed July 10, 2016 via mobile

This hotel had exceptional service in every area possible. My friends and I were in San Antonio for a dance performance and booked this hotel for its location and price. I have nothing to complain about this place. The room was clean including its amenities. The staff was exceptionally courteous and genuine. I really enjoyed the company of morning breakfast... More 

Helpful?
Thank Xavier_Tito
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Xavier_Tito, Thank you so much for giving us an excellent review! We are so pleased that you enjoyed the accommodations and we sincerely look forward to welcoming you and your friends again very soon! Kindest Regards, Chris Arango More 

Mission, Texas
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

We picked this hotel because it's one of the newer Holiday Inn versions. I love the spaces and the restaurant. We stayed here for our tennis tournament that was held at several San Antonio locations. The staff could be friendlier, but the hotel by itself is up to standard. Location for our purposes was also very good.

Helpful?
Thank velofrau
San Francisco, California
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed May 18, 2016

Wow -- I could not believe all the positive reviews of this place. Stayed here for two nights recently while in town for business, and my room was absolutely DIRTY! The carpet was stained, and hadn't been cleaned, maybe ever... The walls were also stained and scuffed up. There were hairs (not mine) in the bathroom, and even a woman's... More 

Helpful?
Thank Mitchell S
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Mitchell S, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff and the quality of our food. However, I was concerned to see that you were not impressed with the overall cleanliness and condition of our room including... More 

Phoenix, Arizona
Level Contributor
120 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed May 16, 2016

First, this is a business traveler hotel but they don't have a safe in the rooms, not sure how you can build a hotel these days with no in-room safe. Yes, the GM can follow up with an email and say "they have a safe at the front desk" but can you imagine having to go to the front desk... More 

Helpful?
Thank AZTVLR71
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear AZTVLR71, Thank you for taking the time to provide a review of your recent stay with us. I regret that we failed to meet your expectations and that you left with a negative impression of us. Please know that we are working on training several new employees and I will be focusing on walking the hallways to ensure food... More 

Fulshear, Texas
Level Contributor
112 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed April 20, 2016

I stayed three nights at the Holiday Inn. The hotel itself is nice and seems fairly new. Check in was fine, and the staff is friendly. Got to my room and found a large trash bag by the door, and a pile of towels across the hall by another room. The room is large and comfortable. I think the TV... More 

Helpful?
Thank Fbhfour
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Fbhfour, Thank you for taking the time to write a review about your recent stay with us. I wish to express my sincerest apologies for the issues you experienced with cleanliness at our hotel. I will absolutely address your concerns and use for coaching and training purposes. I truly hope you will give us another opportunity to show you... More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 20, 2016

We stayed here 2 nights and reported no hot water in the room. We were told the Hotel was booked. We complained again and they sent a maintenance guy who verified the cartridge was bad in our shower and we had no hot water. Hotel agreed to refund our stay but charged us anyway. Now, they won't do anything about... More 

Helpful?
1 Thank ddv2016
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Danielleverhelst2016, Thank you for taking the time to review the hotel. I regret that you left with such a negative impression and I wish to express my heartfelt apologies for the lack of service you received. This is certainly not the norm of the type of service and product we are typically proud to deliver. Please allow me another... More 

Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 19, 2016 via mobile

This hotel exceeded my expectations by far. I got in on Thursday afternoon of the 14th around 3:30pm. The young lady at the reception (I did not catch her name) was truly outstanding and courteous and went out of her way to make checking in and getting a room according to my last minute preferences. The houseman was also courteous... More 

Helpful?
Thank Felipe R
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Felipe R, WOW! Thank you for taking the time to write such an enjoyable review. I am thrilled that we exceeded your expectations and that your overall visit was satisfying. I will certainly address the issue with the associate you mentioned and I am sorry you left annoyed. Regardless, I appreciate the 5 stars and we look forward to... More 

Level Contributor
90 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 4, 2016

I recently stayed in room 402 at the hotel. I requested a quiet room and since there are only four floors you will not hear other guest above you. It was quite minus the occasional road noise. The room was large and had a nice comfortable king size bed. Overall it was clean except the coffee pot had not been... More 

Helpful?
Thank mvkicker
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Mvkicker, Thank you for your review and recent stay with us. I truly value your feedback and will use for training and coaching purposes. I wish to apologize for the issues encountered and will certainly address them. I appreciate you taking the time to review our hotel and sincerely hope you will be back again soon. Please let me... More 

Knoxville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2016 via mobile

I booked my hotel using IHG rewards points and upon my arrival I was greeted by David the front desk agent with the upmost hospitality. Hotel room was clean and comfortable, a bit small but great overall. Food in restaurant good. Great location, and very friendly staff.

Helpful?
Thank Eric S
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Eric S., Thank you for taking the time to write such wonderful review on Trip Advisor. It give me great pride to read comments like yours to the staff, ownership, and our corporate team. Our goal is to exceed your expectations each and every time you stay with us. Again thank you for the wonderful review and we look... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 6, 2016 via mobile

Rooms is very modern and super clean!! Location is perfect to do a little bit of everything! Shops are close, restaurants and sea world as well as six flags. Personnel is friendly and hotel is located in a very quiet area. Breakfast is not included!! That is why I'm giving them a 4 star!

Helpful?
1 Thank Karina A
Chris A, General Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review

Dear Karina A., Thank you for taking the time to submit a review on Trip Advisor. I am pleased with the overall feedback regarding your recent visit and will share you positive comments to our staff. We offer some great “bed and breakfast” online packages for your future visit and I hope we have the privilege of welcoming you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the new Holiday Inn & Suites San Antonio Northwest. Discover all that San Antonio has to offer at the convenient, comfortable Holiday Inn & Suites San Antonio Northwest near UTSA. At our hotel, you will find modern luxury and contemporary southern hospitality. The Holiday Inn & Suites San Antonio near Six Flags is located at the heart of shopping, dining, entertainment and the arts in the Northwest corridor of San Antonio. We are located minutes from Six Flags Fiesta Texas, The Shops at La Cantera, The Rim Outdoor Mall, La Cantera Golf Resort, UTSA, USAA, Medical Center, Valero, KCI, NuStar, FBI Regional Offices, and many more. Getting here is fast and convenient too. Out Hotel boasts easy access to IH-10, Hwy 1604, Loop 410 and IH-35. We are about 10 miles north of the San Antonio International Airport, Downtown San Antonio and the Riverwalk. Whether you are coming to San Antonio for business or just for fun, your room at the Holiday Inn & Suites San Antonio near UTSA is your personal retreat. With amenities such as complimentary Wi-Fi Internet Access, outdoor Pool and Hot-Tub and Kem's, our full service restaurant and bar; you'll have room to work, relax and make the most of your day. ... more   less 

Additional Information about Holiday Inn Hotel & Suites San Antonio Northwest

Address: 5535 University Heights Blvd, San Antonio, TX 78249
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $98 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites San Antonio Northwest 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Hotwire, Priceline, Travelocity, Hotels.com, Odigeo and TripOnline SA so you can book your Holiday Inn Hotel & Suites San Antonio Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#42 Business Hotel in San Antonio
#64 Family Hotel in San Antonio
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