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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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240 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Showing 232: English reviews
Texas
Reviewed October 2, 2014

Overall the hotel is OK, but quiet a bit under my expectations after having stayed at other Holiday Inn Express locations. Cons: The room A/C is loud, the room was a muggy when entering the first time which the fan could not really change, the shower was fixed temporarily and did not feel save, the water pressure was very low,...

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Helpful?
Thank Sani1234567
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for choosing our hotel during your time in San Antonio. Guest satisfaction is our priority and I am disappointed that you were not happy with your stay. Please accept our apologies for the issues with the a/c and noise. I appreciate your feedback, it gives us an opportunity to retrain on customer service and communicating better with our...

Reviewed September 25, 2014 via mobile

The front staff made me feel at home. I was directed to a local restaurant and had a very good sleep. i also ran in the workout room as i am getting ready for my next TriAthlon amd needed to put in some mileage. Breakfast was delicious and like all of San Antonio it had a laid back atmosphere. Thanks...

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Helpful?
Thank Badmonkey69
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!

Brownsville, Texas
Reviewed September 25, 2014 via mobile

Clean and big enough rooms. The check in and out were real good. Even though was packed was quick and easy. Hospitality is clearly there. Breakfast area rather small but the food is to be expected as quality and portions. Will be back for sure.

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Helpful?
Thank Elhomero
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!

Wylie
Reviewed September 18, 2014

It was a quick stop to San Antonio, the greeting and the hospitality at the front desk was excellent. There was a trainee and she was very accommodating to my requests and needs. Which spoke highly about the level of service in the property. Rooms were clean, the property is old and I heard they are planing on a renovation....

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Helpful?
Thank rfarouk
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience!

Pleasant Hope, Missouri, United States
Reviewed September 15, 2014

Beautiful and spacious rooms with comfortable beds. We were near the elevator but never heard a thing. Convenient to Lackland AFB. Not a lot of parking though. the only real negative was the lady sitting in the breakfast area every morning selling jewelry. Chairs and tables are at a minimum at breakfast and so it would have been nice if...

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Helpful?
Thank Becky S
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel (the Holiday Inn Express Alamo) on your recent visit to our city. Customer Service is our #1 priority and when we receive feed back such as yours, it makes our DAY! Thank you for taking the time to share your experience

El Paso, Texas, United States
Reviewed August 19, 2014

We stay in room 310 , whe had to move one of the beds agains the wall , so my son would nt fall and when we move bed there was a mouse trap between the head board and the bed , figure it out , it was there for a reason !! also carpet stink like feet !! very...

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Helpful?
Thank Laura G
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to share your review. We truly value your feedback.  We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team...

Reviewed August 15, 2014

Our stay ran into a few bumps when we arrived due to booking online. The gentleman Rudy at the front desk was very kind and so helpful. The staff at Holiday Inn Express were amazing and I we wanted to give a shout out to those staff members who made our stay worth while. Amanda, Ashley, Rudy, Tommy and Jorge....

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Helpful?
Thank Angela P
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

We appreciate you choosing our hotel Holiday Inn Express Alamo in your recent visit to our city. Customer Service is our #1 priority and when we received feedback such as yours, it makes our DAY! Thank you for taking the time to share your experience Sincerely, Arlene Urbano

Chattanooga, Tennessee
Reviewed August 4, 2014

A big thanks to Roger for being so helpful during our trip. We were greeted each morning and asked if he could do anything for us. Good employee and a hard worker. We would return to this motel very soon. Randy Jolley

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Thank Debbie J
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to let me know how awesome your stay was. I also wish to Thank you for choosing an IHG property. IHG has many great hotels to choose from. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Once again, Thank you. Sincerely, Arlene Urbano General Manager

Reviewed July 30, 2014

We stayed the weekend of my birthday 7/26-7/27 and it was awesome . The suites are spacious and love the separate living and sleeping area with two TVs . The breakfast was fresh and lots of choices to pick from except the seating area in not that big . Staff is very friendly at the front desk and housekeeping excellent...

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Helpful?
Thank Ltolento
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to let me know how awesome your stay was. I also wish to Thank you for choosing an IHG property. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Sincerely, Arlene Urbano General Manager

Arlington, Texas
Reviewed July 29, 2014

From the moment I arrived on property to departure, this was one of the best Holiday Inn experiences I have encountered. Chris, the Front Office Manager and the young lady who was working with him, were absolutely fabulous. Being an employee of IHG (Holiday Inns), I was not sure what to expect. I was treated just as good as any...

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Helpful?
Thank HIEXteammember
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for taking the time to let me know how awesome your stay was. Thank you for choosing an IHG property. IHG has many great hotels to choose from. Should you find yourself traveling thru San Antonio, please feel free to come see us again. Once again, Thank you. Sincerely, Arlene Urbano General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso St, San Antonio, TX 78204-3101
Location: United States > Texas > San Antonio
Price Range: $102 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn
Hotel Style:
#73 Romantic Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the pool side to avoid road noise”
 of 5 bubbles 377pauld377, 3 weeks ago | Read review
“Lowered number rooms away from interstate.”
 of 5 bubbles Cheese_head_in_La, 3 weeks ago | Read review
“Stay at the front of the hotel, there is a club behind the hotel with loud music.”
 of 5 bubbles V2989IMwendyc, Sep 28, 2016 | Read review
“get the suite...”
 of 5 bubbles ICULOOKIN4_info, Sep 26, 2016 | Read review
“Ask for a room that does not overlook the pool. I found it noisy.”
 of 5 bubbles moink813, Jul 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question