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Eilan Hotel and Spa An Ascend Resort Collection Member

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Traveler (298)
360
Panoramas (20)
Pool & Beach (85)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of the Ascend Collection, Eilan is ideal for both business and pleasure. The 12,600 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. RESERVATION OPTIONS TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Choice Hotels, Hotels.com, Orbitz, Priceline, Hotwire, getaroom.com and HotelsClick so you can book your Eilan Hotel and Spa An Ascend Resort Collection Member reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
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Property amenities
Spa
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Boutique
HOTEL CLASS
Hotel links
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Location

Full view
66Somewhat walkable
Grade: 66 out of 100
52Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
965Reviews
760Photos
7Q+A
100Room tips
Traveler rating
  • 620
  • 170
  • 92
  • 44
  • 39
Time of year
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  • English
Popular mentions
We’ve stayed in many resorts over the years and I love to give reviews that point out the positives and concerns about properties so that other travelers can anticipate the uniqueness of the property and adequately plan for their trips. The Eilan is difficult to describe.
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Response from Scenic829103, Manager at Eilan Hotel and Spa An Ascend Resort Collection Member
Responded 1 week ago
Dear Guest, We wanted to thank you for taking the time to write about your most recent stay with us at The Eilan Hotel & Spa. Thank you for bringing these issues to our attention. I sincerely apologize to you if the hotel was not up to par with accommodations and location. The indoor & outdoor pools are open, but if it was raining and we had weather issues the outdoor pool might have been closed. We offer shuttle service to all our guests to the best shopping as well as some of the best restaurants in San Antonio. I will definitely get with upper management so we can discuss the things you've mentioned about the room and some of the other outlets. Once again I wanted to sincerely thank you for taking the time to write about your stay with us and we hope you'll return in the future so that we may be enabled to deliver our usual levels of excellence. Sincerely, Azeem Qureshi Assistant Guest Service Manager
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We visit San Antonio often and our daughter lives 10 minutes from the Elian. We wanted to have a "staycation" that would allow us to use some nice resort amenities, especially the heated pool during the cold time of the year. My biggest concern here is the use of the word
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Response from Scenic829103, Manager at Eilan Hotel and Spa An Ascend Resort Collection Member
Responded 1 week ago
Dear Guest, Thank you very much for taking the time and bringing your concerns to our attention about your most recent stay with us here at The Eilan Hotel & Spa. I am extremely sorry to hear about all of your concerns and not satisfying your needs. Your satisfaction is extremely important to us, and we will take all measures to remedy this situation. I will be following-up with upper management as well as all outlets of our property to ensure we correct and better these issues. We hope to hear from you, and please accept our sincere apologies. Best Regards, Azeem Qureshi Assistant Guest Service Manager
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+4
We are Gold Level Bluegreen Owners and stayed at this new addition to the Bluegreen collection using our Blue/White "free" week. Overall, our stay was fantastic; but there were some things that kept our rating from being "Excellent". We stayed in Unit 736. A very spacious one
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Response from Scenic829103, Manager at Eilan Hotel and Spa An Ascend Resort Collection Member
Responded 3 weeks ago
Dear Guest, Thank you so very much for taking the time to write about your most recent stay with us at The Eilan Hotel & Spa. It is always a pleasure to have Bluegreen Owners stay with us and are so happy that you had a fantastic stay. We appreciate your precise details during your stay and will most definitely let all outlet managers and staff know about the good things you've noted as well as some of the things we need to improve on. If there is anything you need in the future please do not hesitate to ask or reach out to us--it would wonderful to see you again soon! Safe travels! Warm Regards, Azeem Qureshi Assistant Guest Service Manager
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We just wrapped up a 4 night staycation at the Eilan. The facilities, grounds and service were outstanding!!! We had a "hotel" room the 1st 2 nights. It was nice, only complaint was the layout of the tub/shower and the awkwardness to get in. My daughter literally slipped
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Response from Scenic829103, Manager at Eilan Hotel and Spa An Ascend Resort Collection Member
Responded 3 weeks ago
Good Evening, First and foremost we wanted to thank you for taking the time to write about your most recent stay with us at The Eilan Hotel & Spa. It is great to hear you thought our staff was outstanding! We strive ourselves to assist all our guests to the best of our ability and go above and beyond. We do apologize for some of the knacks on the furnishings and yes, we will be remodeling this year so that will most definitely help. Also, great to hear that you had some lovely meals at Sustenio. We would love to see you back in the near future for another "Stay-cation". Contact us again if you ever need anything. It would be a pleasure to see you again. Sincerely, Azeem Qureshi Assistant Guest Service Manager
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We are Bluegreen Owners and stayed here for a long weekend. We were lucky to have a beautiful day and enjoy the outdoor pool area. The pool was too cold to get into due to it being January but was able to get a good sun tan and enjoy the hot tub. The indoor pool is also great.
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Response from Scenic829103, Manager at Eilan Hotel and Spa An Ascend Resort Collection Member
Responded 3 weeks ago
Dear Guest, On behalf of our staff, thank you for the terrific review on your most recent stay here at The Eilan Hotel & Spa! We are pleased to know how much you enjoyed your long weekend with us. I'm sorry it was a bit cold outside, but glad to hear you were still able to catch-in some sun and enjoy the outside pool area. Being Bluegreen Owners we would be thrilled to see you once again in the near future. If there is anything we can ever do for you just let us know. All of us at The Eilan Hotel & Spa look forward to having you visit with us again. Best Regards, Azeem Qureshi Assistant Guest Service Manager.
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Business Center & Event Rooms
Weird art installation of wires beneath the desk
Hallway, sitting area and closets. mini-fridge, safe, and coffee maker in one
Bedroom, view up hall to living room
Bedroom, dresser storage
Bedroom, two quenn beds
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Yes, we did the time share tour. It was 2 hours and my husband survived. He HATES time share tours and I didn't tell him until we got there. There was a 45 min group presentation before which was light and painless with coffee. Then we got our individual person to show us the suite in the hotel and talk to us about Blue Green properties. There was no pressure - we already own 6 time shares - not Blue Green - so we know pressure. Total time is supposed to be 2 hours and most people were out of there. I asked a lot of questions so we were at 2.5 hrs because I thought we might transfer some properties over. It was not a big deal and the 3 night stay at the property was worth it. (Still waiting on the other "gifts" to see how they work out).
1 vote
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I would not have an issue with a baby at this property.
0 votes
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Pool is nice and yes a bar, but not a big resort scene like hyatt hill country. More laid back music in weekends I think
1 vote
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There is also an indoor pool that is temperature controlled that is available year-round.
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Thank you for your interest in our restaurant, Sustenio. Yes, we offer a variety of gluten free items on our menus. A copy of all of our menus can be viewed on our hotel website under "dining". We hope to welcome you to the Eilan very soon! Please contact me directly if I can be of any personal assistance. Michael Bazar General Manager
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12
"The deluxe suites are larger."
"ask for a room with a balcony"
"all views good. 2 large shopping malls very close w IMAX theatre and lots of restaurants."
"Stay away from rooms at the end of the halls. The rooms are so close you can hear conversations in the next room."
"Nice rooms, horrible housekeeping and terrible bath room showers"
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PRICE RANGE
$247 - $390 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Eilan Hotel Resort & Spa, Autograph Collection
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
165
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