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Eilan Hotel & Spa, Autograph Collection

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Eilan Hotel & Spa, Autograph Collection
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711 Reviews from our TripAdvisor Community

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Showing 700: English reviews
Houston, Texas
Reviewed 4 days ago NEW

This was our first stay at the Eilan Hotel and I certainly was expecting more! We traveled here for the weekend with children. We arrived late and were surprised that they did not offer bell service upon arrival. We were traveling with our four children and certainly needed the help. My husband was given a luggage cart to load our...

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Helpful?
1Thank texastravler00
EilanMgr, Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review

Dear texastravler00, Thank you for taking the time to complete this review. I’m happy to hear you found one positive aspect, with regards to your room service experience. Please accept my sincere apology for the room. I have shared your feedback with those who assisted you at the front desk to ensure we improve our service moving forward. Sincerely, Harold...

Reviewed 4 days ago NEW

I stayed in room 1034 and the room was very dirty. I dropped a pen on floor and when I looked underneath furniture there were dirty Kleenex and other trash under each piece of furniture. I was so grossed out after that. The toilet seat in my bathroom was broken and the sinks were way to high so that brushing...

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Helpful?
1Thank Elsa H
EilanMgr, Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review

Dear Elsa H, Cleanliness of our hotel is a key priority; we strive to make each room perfect for our arriving guests. I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope you choose to stay...

West Palm Beach, Florida
Reviewed 2 weeks ago via mobile

It is a lovely facility and hotel, beautifully designed. The banquet room was filled with ten tips and family style seating. Waiting in the area outside the banquet room went smoothly as drinks flowed and appetizers were abundant. The food was absolutely delicious and service good. Restrooms clean and close. A very positive experience.

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Helpful?
2Thank DoloresJacoby
Houston, Texas
Reviewed 2 weeks ago via mobile

We're in town for thanksgiving. We chose the Eilan. Had good expectations but they were totally surpassed. The people are remarkable here. From Lauren at check in to Kaila and Cecilia at the coffee shoppe, to Timothy in restaurant, bellman to valet services, they are all truly remarkable. Hats off to management for hiring, maintaining and motivating such a truly...

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1Thank George B
Trumbull, Connecticut
Reviewed 3 weeks ago via mobile

Stayed two nights on business recently and found this to be an excellent hotel. The room was immaculate, the bed extremely comfortable, and the staff quite helpful and friendly. Lots of eateries nearby as well as one in the hotel and a great spa and exercise facility.

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Helpful?
Thank Sljayhawk
High Point, North Carolina
Reviewed 3 weeks ago

Great hotel and staff for our first visit to the San Antonio area. The rooms are elegantly decorated, beautiful bathrooms and great service. We had a suite with a king bed overlooking the pool area. Elegant entrance to the hotel. Good restaurants and great fitness and spa area. Will definitely return to Eilan if in the San Antiono area.

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1Thank Karyn W
San Antonio, Texas
Reviewed 3 weeks ago

The hotel grounds are beautiful and the area is nice. First of all I admit that I made a same-day reservation at around 10:00 a.m. I did receive a email confirming that I had reserved a Family 2-Bedroom Suite. Upon arrival at 2:40 p.m. I was told that my room was not ready. Okay, check-in time is 3:00 p.m. I...

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Helpful?
1Thank lorioun
EilanMgr, Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review

We would like to thank you for taking the time to give us some feedback regarding your recent stay. We are happy to hear you found the hotel beautiful. We strive to provide excellent service to every guest that walks in our doors, so we are disappointed you did not feel that you receive what you were expecting from us....

Reviewed November 5, 2016

I was having a really bad night and ordered room service, my mascara was running and I was crying and they gave me my drink for free and then proceeded to send a free desert to my room and wished me a better night. It was one of the nicest things any hotel has ever done for me Thank you...

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2Thank Taylor M
Houston, Texas
Reviewed November 5, 2016 via mobile

This is a hidden gem in the La Cantera hill country area. The rooms are well decorated with terrific views. The staff is friendly and service is outstanding. I look forward to return with my family or more business opportunities.

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Thank jswflights
Reviewed November 3, 2016 via mobile

Had a good two night stay here at the hotel. The property is very well kept with friendly staff! We had a good sized twin room which comfortably slept us all. We requested a fridge and it came promptly. We had a car issue with our car upon arrival and the valet parking staff helped us jump start our car...

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Helpful?
Thank clarkieUSA
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more   less 

Additional Information about Eilan Hotel & Spa, Autograph Collection

Address: 18603 La Cantera Ter, San Antonio, TX 78256-2520 (Formerly Eilan Hotel Resort & Spa, Autograph Collection)
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $159 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eilan Hotel & Spa, Autograph Collection 4.5*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#9 Spa Hotel in San Antonio
#13 Business Hotel in San Antonio
#14 Luxury Hotel in San Antonio
#21 Romantic Hotel in San Antonio
#80 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Eilan Hotel & Spa, Autograph Collection staff and other travelers.
3 questions
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Arlington, Texas
5 months ago

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Questions? Get answers from Eilan Hotel & Spa, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check in to another hotel”
 of 5 bubbles 538elsah, 4 days ago | Read review
“they have family rooms available; make sure to take advantage of the amenities included in your fees (:”
 of 5 bubbles 906alicial, Oct 26, 2016 | Read review
“Ask for a pool-side view”
 of 5 bubbles winifredcelested2016, Oct 17, 2016 | Read review
“good views from all the rooms”
 of 5 bubbles bobbitto, Oct 17, 2016 | Read review
“Each room is designed differently as it is an autograph hotel. One thing I love is that each room has something unique.”
 of 5 bubbles feebs_11, Sep 23, 2016 | Read review
5 of 5
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