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Eilan Hotel & Spa

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18603 La Cantera Ter, San Antonio, TX 78256-2520
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
Autograph
eDreams
Hotels.com
Snaptravel
Agoda.com
ascendcollection
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Traveler (355)
360
Panoramas (20)
Room & Suite (221)
Travel safe during COVID-19
A note from Eilan Hotel & Spa
Updated 06/02/20

About

#38 of 374 hotels in San Antonio
Location
Cleanliness
Service
Value
Travelers' Choice

Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of the Ascend Collection, Eilan is ideal for both business and pleasure. The 12,600 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio.

RESERVATION OPTIONS

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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Business Center with Internet Access
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Refrigerator
Flatscreen TV
Walk-in shower
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English

Location

Full view
69Somewhat walkable
Grade: 69 out of 100
56Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1,045Reviews10Q+A100Room tips
Traveler rating
  • 673
  • 184
  • 96
  • 48
  • 44
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Popular mentions
Ron Richardson wrote a review Sep 12
Alabama1 contribution
This was our first time in San Antonio and the experience was great. Everyone in Texas is so nice. The hotel lobby will blow your mind, it is so beautiful. The outside is very colorful and gorgeous. We love that Bluegreen has a place in Texas now. The staff was great, we went to the live music they have there and really enjoyed it. Jarvis at the front desk was just AMAZING, he saw we had Alabama gear on and said ROLL TIDE as we were walking out, so of course we had to talk with him. We talked SEC football and turns out he knows one of our favorite players Jalen Hurts. Jarvis is such a nice and respectable young man. He gave us a few places to visit and fantastic recommendations to eat. Overall the stay was amazing. Thank you San Antonio and Eilan :)
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Date of stay: September 2020
Location
Cleanliness
Service
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Response from Darel Ramirez, Other at Eilan Hotel & Spa
Responded 1 week ago
Thank you very much for sharing this review. Jarvis is certainly one of our best and while it pains me to know he loves Alabama football (LSU Fan- Geaux Tigers!!) we won't hold that against him. :) We are delighted that you enjoyed your time with us and hope to see you again soon.
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Amy W wrote a review Aug 2020
1 contribution1 helpful vote
Dirty pool, $50 for a half day cabana rental... $12 for weak margaritas (pool bar was not open Monday-Thursday). There was NO food or bars open during our stay (other than microwave Starbucks food in the Mart)... no maid service for our room... the bathroom had no towel racks and no exhaust fan... there was one chair (I guess for my wife and I too share?)... I voiced my disappointment to the Assistant General Manager and received a "blank stare"... other than the manager, I felt the staff was also wondering why the place was open since they couldn't do anything to assist the guest... the local Holiday Inn has maid service (and food) at half the price of this joint... go figure. The Eilan should shut down until they can figure out how to offer guests a better experience... this was a three day birthday get away for my wife... I feel we were ripped off and advise you to stay away.
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Date of stay: August 2020
Value
Location
Service
1 Helpful vote
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Response from Darel Ramirez, Other at Eilan Hotel & Spa
Responded 3 weeks ago
Thank you for sharing your experience. Since we already had this discussion I will not go into much more in this forum. I will simply repeat that we do everything we can to inform you of what to expect prior to booking. We, like many other hotels are taking precautions in the wake of Covid-19 and our rates have been lowered tremendously to reflect those changes. Once again, thank you for staying. We hope you stay safe and healthy during these difficult times.
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KittyMomma wrote a review Aug 2020
2 contributions2 helpful votes
Dirty pool $50 for a cabana $12 for a margarita while seniors are forced to sit in the sun, Mentioned the dirty pool at the front desk still dirty the next day during these times you would think cleanliness would be paramount. Now management can come on here and say they are sorry all they want or just clean the pool area. I will give praise to the valet service Fast efficient group who gave good $20 a day service
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Darel Ramirez, Other at Eilan Hotel & Spa
Responded 3 weeks ago
Addressed on the duplicate review.
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Lauren K wrote a review Aug 2020
2 contributions
During our awesome staycation I had the best massage ever, I highly recommend Jasmine W. at the spa. Will definitely be back! Wonderful hotel and amenities also!! Cannot wait for spa to be completely reopened so all facilities can be utilized, absolutely beautiful.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Darel Ramirez, Other at Eilan Hotel & Spa
Responded 3 weeks ago
Thank you very much for sharing this review. We will certainly recognize Jasmine for this awesome experience she provided you.
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Lorie K wrote a review Jul 2020
Pflugerville, Texas57 contributions6 helpful votes
We booked a long weekend with the idea that we would stay on property and just relax, no running around and minimal exposure. We understood that certain amenities would not be available, the problem was that amenities that were listed as available were not really available. The outdoor pool was open and beautiful, the spa was partially open and the service was great, the problem came when we attempted to have any meal. On the website The regular restaurant was listed as open with adjusted hours and a modified menu. We arrived on Thursday evening and were given a packet that described what was open and menus. The breakfast available was “Starbucks type” no sit down service at all. The bar/ restaurant was stated to close at 9, we arrived an hour before and were told they were closing and we could get a to go drink. The next day we had checked the pool lounge menu and decided we would eat lunch there. When we attempted to order they only had one item on the menu available. We enquired about the other restaurant and were told that they did not open for 3 hours. So that was a bust. We had no maid service during the visit, no trash pickup and no replenish of the coffee service. When we asked at the front desk there was no reason given ( not its r/t COVID-19 or anything). So overall- beautiful site, nice staff, hit and miss service.
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Date of stay: July 2020
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Response from Darel Ramirez, Other at Eilan Hotel & Spa
Responded 3 weeks ago
Thank you for taking the time to share your experience. We appreciate your feedback even when its pointing out our shortfalls. Thank you for staying with us.
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PRICE RANGE
$258 - $397 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Eilan Hotel Resort & Spa, Autograph Collection
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
165
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Frequently Asked Questions about Eilan Hotel & Spa
Which popular attractions are close to Eilan Hotel & Spa?
Nearby attractions include Santikos Palladium IMAX (0.4 miles) and Bowl & Barrel (0.5 miles).
What are some of the property amenities at Eilan Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Eilan Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Eilan Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Eilan Hotel & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Eilan Hotel & Spa?
Conveniently located restaurants include Maggiano's Little Italy, Mash'D, and Sustenio.
Are there opportunities to exercise at Eilan Hotel & Spa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Eilan Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Eilan Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.