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Cheaper
Average
Higher
About
4.0
#34 of 364 hotels in San Antonio
Location
4.3
Cleanliness
4.0
Service
4.1
Value
4.0
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Our historic boutique hotel in San Antonio's Riverwalk district offers spacious, newly renovated rooms and suites and generous amenities just steps from the picturesque and lively Riverwalk. Discover the perfect balance of comfort, convenience and value that has made Riverwalk Plaza Hotel a favorite of business and leisure travelers alike.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Riverwalk Plaza Hotel garners positive feedback for its helpful staff and prime location near the Riverwalk and downtown attractions, offering guests both convenience and tranquility. While the hotel's atmosphere is often described as cozy and inviting, with updated decor, some guests have pointed out maintenance and cleanliness issues within the rooms.
The amenities generally satisfy guests, though there are suggestions for improvements, especially concerning the bathrooms and pool. Opinions on value vary, with some guests praising the hotel's affordability, while others mention high valet parking costs and unexpected fees.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Inconsistent
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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This hotel is absolutely a steal for the price! The lobby is beautiful and the staff is amazing! From the valet who even open the door for you getting out of an Uber to the front desk who literally do their best to accommodate your needs. Special shout-out to Seiah who is made magic happen for us and was clearly a woman of answers to her associates. Also Mayela was was the sweetest! The rooms were great and again for the price you couldn’t beat it. The area is a quick ride 8 min ride to downtown and easy 14 min walk. And because I do believe in constructive criticism the one thing I would suggest is vacuuming the hallways better. I visited 3 floors visiting associates and they were all in pretty bad shape. Other than that we would absolutely stay here again. Thanks for the great experience and comfortable stay
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded Sep 3, 2022
Dear Elisa, It was such a pleasure to welcome you to the Riverwalk Plaza Hotel! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark with our friendly team, comfortable accommodations, and excellent value. You can be sure we'll share your kind words with Seiah and Mayela. Thank you for recommending us to your fellow travelers and we'd love to welcome you back the next time you want to have some fun and get away from it all!
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The rooms were adequate in terms of size and decor. Location was ideal since it was close to riverwalk and restaurant.
Cleaning standards would be a huge let down. I did ask front desk in two occasions to clean elevators. It’s took more than 6+ hours to get a minimal wipe down of elevators.
Hand sanitizer stations outside the elevators were empty as well slots were mask would be located. My room floor was so dirty that our new socks were turning black from just walking inside our room. Male bar tender could have been more welcoming.
Pros: cake in the bar area was yummy. Plenty of games to play; chess, Shuffleboard, monopoly in lobby. Location was ideal to areas I wanted to visit. Some staff were polite. Front desk staff were accommodating; We did get rooms close to friends. Parking lot next door was 10 dollars for 24 hours as opposed to 27 per 24 hours with the hotel.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded Mar 24, 2021
Dear Luis, From our friendly service to our excellent parking, we're delighted that your overall stay with us was a positive one. Rest assured, your concerns are important and are being investigated by our team so we can continue to improve. We would love to welcome you back the next time you're in town for another excellent experience.
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The hotel has mixed reviews, but I am happy that I chose Riverwalk Plaza. I was on business, and just came from a much more expensive Westin in Houston. The Riverwalk Plaza was the better of the two. Though the property needs an upgrade, it's clean, friendly and centrally located. I liked it much better than the Westin as the self serve parking garage ($21 per night), is secure and attached to the hotel. The WiFi was free and it worked well! The room's windows were spotless, there was ample coffee packets in the room and chilled water, in addition to the AC worked well. The Westin fell short on all these. Additionally, there were two urns of free, unlimited coffee in the lobby from 7 AM, where the Westin told me to go to Starbucks in the Galleria. And the Riverwalk Plaza had a pleasant heated pool. There are rooms that overlook the pool, so I prefer a 'city view' , even though the hotel rules state pool Quiet Time starts at 9 PM.
The only place where the Riverview Plaza missed it in a big way was the loud rock music and awkward lighting in the bar. Dim the lights, refresh the paint, a few palm trees and some cool Latin lounge music, and you attract traffic off the street, as there's no bar for a few blocks.
Otherwise, thank you! I'll be back!
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip:I prefer 'city view' as I don't want to hear people in the pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded Jul 6, 2021
It was a pleasure hosting you while you were in town. We're glad our attention to cleanliness and service impressed you and that our location was ideal for your visit. Thank you for sharing how much you appreciated the many available amenities and for your feedback about the bar. We'll keep your comments in mind moving forward, and we welcome you to stay with us again should you be back in the area.
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We just spent a night there earlier this week. This was our second time there as we were very happy with the location, even though the rooms were small and needed to be "freshened up". However this time, we had booked on Expedia and the front desk workers were not helpful at all as we tried to figure out why Expedia had us as fully paid, but the hotel said we still owed them money. We finally figured it out with Expedia but NO thanks to the front desk. I just read the recent review by "Traveler 1237899" who had a similar experience with the front desk.
Another concern was that when we booked the rooms, there was NO extra charge for valet parking. [The first time we went there in November, we were able to self-park.] When we got there and were told there would be an additional $30 charge, we asked to have that waived since we had paid in advance. They refused. This is NOT good customer service. We will NOT go back again.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Riverwalk Plaza Hotel
Responded Jan 31, 2020
Dear Dana, Thank you for staying with us again. We sincerely apologize for the issues you had with your reservations and the manner in which the situation was handled. This will be reviewed with the team to prevent this from happening again. Additionally, please know that beginning 12/29/19, our property will only offer valet parking, which has a nightly fee of $30 per vehicle. We hope for the chance to make it up to you on your return to San Antonio.
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We really enjoyed our stay at the Riverwalk Plaza Hotel! There for two nights for the UIL State Marching Band Championship, it was a perfect location for access to/from the Alamodome (we could have walked). The hotel is clean, unique and fun, with friendly staff and comfortable beds, and it's situated on the quieter end of the Riverwalk, which made for a nice stroll on Monday midday when the weather was lovely and it was less people-y. :) We felt totally safe parking in the lot right next to the hotel, which was only $10 for 24 hours. Would definitely stay there again!!
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip:6th floor "river view" was awesome!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded Nov 15, 2021
Dear Hollie, Wow! What an amazing review. We hope you enjoyed an amazing show at the UIL State Marching Band Championship. There are always some stellar performances and the music is magical. Thank you so much for highlighting everything from our fantastic location to unique accommodations. We are delighted to hear that you had a blast at the Riverwalk Plaza Hotel and we can't wait to welcome you back on your next visit to San Antonio.
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I was in San Antonio on business and am so glad that I found the Riverwalk Plaza Hotel. Staying there made the trip feel like a vacation due to the time I was able to spend on the Riverwalk and the very clean, comfortable and classy accommodations. The employees of the hotel were also very helpful and friendly.
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded Mar 6, 2020
Dear Cody, It brings us joy to learn that our location was convenient for you to maximize your time exploring the Riverwalk. We are thrilled to know that our well-kept accommodations and superb hospitality made your experience with us more comfortable. Whether you are visiting the area for business or leisure, know that you can always depend on the Riverwalk Plaza Hotel. We hope you come back soon.
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This hotels location is great and is walking distance from all things, food, riverwalk, and the Alamo. The beds were ok, set up too high to sit on the edge of the bed and no place to sit and eat food. Willy B's is a great place to grab food and drink. Raven was our server each night and really was happy with the service she provided. We booked our reservation 4-5 months in advance and were emailed one month before our trip that the parking rate went up to $30.00 a night. I was angry with this at first but realized that parking anywhere in San Antonio is outrageous, so it was comparable to most places in the area. All in all this place was in a great location, great restaurant located in hotel with great service and ok food, but the room itself could use some more comfort (lower beds and table to sit at).
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Riverwalk Plaza Hotel
Responded Feb 14, 2020
Thank you for joining us at the Riverwalk Plaza Hotel during your recent getaway to San Antonio. We are delighted to hear that our excellent dining service and prime location helped deliver the memorable hotel experience you deserve. We will keep your comments on our beds as we work to further enhance our guests' experience. Please choose to stay with us again the next time you're in town.
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This is a boutique hotel, meaning in a very old building but updated and modern. The lobby area is lovely and always smells clean.
The location is great, you just have to cross the street to reach the stairs down to the river. The river walk is great and we enjoyed every evening on the river walk.
On-site parking is available, but a bit expensive. We chose to self-park in the public lot outside the hotel. (There are two public lots and the charge is 2/3 the price of the valet parking.) Of course, parking in public lots comes with a risk to your car!
Our first room was hot and the air condition didn’t work. They sent someone immediately to try to fix it. After an hour, it still wasn’t working. I called the front desk again and they immediately moved us to a different room, which was actually an upgrade to a larger room. It was very much appreciated. The air condition never registered lower than 71 degrees, even though we set it to 62.
The rooms have been updated, and some were being updated while we were there. We did have multiple large roaches in our room during our stay. I considered this somewhat normal because it’s an old building by the river…but they were unpleasant to find!
The pool area is very pleasant. The pool is heated though. I thought that it would be seasonally heated, and that because it was close to 100 degrees outside during our stay, that they would not heat the pool. That was not the case. The pool felt like a large hot tub and we did not swim often because it wasn’t refreshing. The pool area was clean and comfortable. Cool water would have been nice, and we would have enjoyed pool time if the water hadn’t been so very warm.
Gym was closed due to COVID.
No laundry available for guests…you can pay the hotel for laundry services, but the rates are high. Laundry isn’t important for short term travelers, but we stayed a week.
The front desk staff were very attentive and took care of everything we needed immediately. They were always pleasant and you could tell they wanted to make sure everything was enjoyable.
The coffee in the coffee shop downstairs was awesome! We got coffee every morning. The hotel restaurant has great food and the prices are lower than what you’ll find on the river walk.
Overall, we did enjoy this stay. The location is good, the price was fair, for the location. They need to do better pest control and stop heating the pool when it’s hot outside.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded May 16, 2022
Thank you for the excellent rating of your recent stay at the Riverwalk Plaza Hotel. We're glad you enjoyed your visit with us and our clean accommodations, delicious dining, helpful service, and exceptional value. Your comments are important to us, and we will use them as we continually work to improve our guests' experience. Please know our pest management company is excellent, and while we've had no reports of this nature, we'll immediately address this issue. It would be our pleasure to host you again in exciting San Antonio. Come back soon!
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My gripes are with the housekeeping department. They continuously go in and out of the rooms next door and let the door slam every single time ! Why they don’t wedge the door open is beyond me, as every other hotel does it. I was laying in bed at around 9am just watching tv and the wall up against my bed was shuddering every time the door opened and closed, which by my guess was about 10-15 times every day !
Please please please tell your housekeeping department to wedge the doors open when they service a room
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Riverwalk Plaza Hotel
Responded Jan 10, 2020
Dear Paul, Thank you for joining us during your travels, we're delighted to know our location was convenient for your needs. Please accept our apologies for the inconvenience brought by some of our housekeeping staff members. We'll make sure to speak with our team to ensure that something similar will not happen in the future. Your satisfaction is our primary concern, and we welcome the opportunity to have you back and improve upon your initial impression.
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We came to San Antonio for the weekend and wanted somewhere close to the Riverwalk. This hotel was perfect. We have a 10 year old who loved the pool and we loved the pool area; the "grass" is unique and cozy for conversation. The lobby is stylish and we loved the games. Some reviewers stated that the rooms are outdated and cheaply remodeled; ours was neither. The location was great and compared to other hotels in the area it was very affordable. We are sold on this hotel anytime we are in town.
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Date of stay: May 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Riverwalk Plaza Hotel
Responded May 5, 2020
We loved spending the weekend with you at the Riverwalk Plaza Hotel! It is fantastic that you and your family loved everything from our pool area to our chic lobby and fun games. It sounds like your room exceeded your expectations as well! Thank you very much for brightening our day with your glowing review. We're so excited for your next visit!
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Hi Kate, Yes, 24 hour hour private parking lot next to hotel for $10.00 for 24 hour period (in and out, very reasonable for downtown SA) Hotel has valet parking only for an exorbitant $30.00 a day.
We saw nothing like that. The lobby seemed very safe to us. We didn’t see anyone who was just lurking. I don’t know how you spot one of these people, but we felt very safe.
There are more places to choose from in the San Antonio area.
PRICE RANGE
$101 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riverwalk plaza hotel san antonio, riverwalk plaza hotel and suites, riverwalk plaza san antonio, hotel riverwalk plaza
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
129
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Riverwalk Plaza Hotel
Which popular attractions are close to Riverwalk Plaza Hotel?
Nearby attractions include San Antonio River Walk (0.3 miles), San Fernando De Bexar Cathedral (0.1 miles), and Briscoe Western Art Museum (0.2 miles).
