Best Western Plus Hill Country Suites
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About
#105 of 397 hotels in San Antonio
Location
4.3
Cleanliness
4.2
Service
4.2
Value
4.2
At the Best Western Plus Hill Country Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hill Country Suites will stand out among other hotels in San Antonio,TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Hill Country Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Car hire
Parking
Wifi
Hot tub
Outdoor pool
Breakfast buffet
Breakfast in the room
Snack bar
Vending machine
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Coffee / tea maker
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Location
55Somewhat walkable
Grade: 55 out of 100
51Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
18555 US Highway 281 N, San Antonio, TX 78258
Getting there
Rental CarsSee rental cars from $29/day
464Reviews3Q+A45Room tips
Reviews
Traveler rating
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Front desk was very nice and checked me in quickly and was very informative. There werent any questions to ask because they covered everything needed. Rooms very spacious and clean. The whole staff was kind, respectful, helpful, and all around excellent.
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Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded 2 days ago
Dear Vanessa, Thank you for your recent stay at our property. It was a pleasure to have you stay with us. We strive to deliver an exceptional experience to all our guests. Your positive comments encourage our team. We look forward to hosting you again soon for another pleasant stay. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We enjoyed our stay at the Best Western in San Antonio. The room was clean and the bed was very good. the breakfast had a good variety of hot and cold items...but did not like the fact they were serving everyone...at times it got very backed up and you had to wait because there was only one person serving.
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded Jun 14, 2021
Dear Guest, Thank you for your recent stay at our property. I am happy to read that you had a nice time during your stay with us. Providing our guests with the best possible hospitality and experience has always been our mission! We truly value the opinions of our customers. I look forward to seeing you back again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed here for 10 nights in January on a trip to Boerne for the history and sightseeing, a few other nearby places, and the 3 caverns. Boerne is very expensive and upscale so we chose not to stay there. We prefer traveling this time of year when generally less crowded, generally less heat and humidity. We recommend Las Palapas Mexican restaurant which is near the hotel: Great prices, selection, service, food, and environment. Our hotel observations... Pros: -Close proximity to Boerne, other nearby towns we wanted to visit, and all 3 caverns. -Great deal via our BW Rewards. -Easy freeway access near restaurants, grocery, and medical, if needed. -Exterior and grounds updated, clean, quiet. -Interior and rooms mostly updated, clean, large lobby, quiet in general. -Large selection of hot and cold breakfast items including an espresso / cocoa machine and tea bar. -We appreciated the onsite ATM and refillable water bottle station. -Computer worked in the business center. -Well-stocked mini lobby store with snacks, meals, treats, drinks, toiletries. -Fitness room (didn't use, although a nice amenity to have). -Spacious King Suite with a semi-separate seating area and overhead fan, clean; only noticed a couple carpet and lamp shade stains, large bathroom, Keurig (didn't use), working micro and fridge. -Working elevator. -Most of the staff we encountered were friendly. Cons: -Very slow, spotty internet. -Business center printer down the whole time we were there, had to have front desk print for us. -Front and back parking kind of small, especially with construction vehicles and trailers. -Breakfast area door to back parking remained unlocked / key card access broken? for anyone to access. I noticed this complaint was made by a guest last month as well. -Beds ok comfortable (have experienced better and worse at other BW locations). The now usual row of small, square pillows in standard-sized pillow cases (and no, they don't expand!). Bring your own if you prefer standard-sized pillows (like hotels used to have). -AC/Heater made a very loud, buzzing sound. -Outdated, cracked shower surround with high and low shelves on the side to bump into. -Despite being "off" season, it was fairly full with construction workers from what we saw in the front and back parking and breakfast area, among other travelers. -Very low/below standard-height room toilet. -Breakfast seating is fairly small and items were already picked through by the construction workers even though we showed up at the time indicated it started. After that, we got there at least 15 min. early. Didn't matter. Server was at least good about replacing items. -Outdoor only pool and hot tub locked up for the season. No year-round (indoor) access is a turn off and a waste of energy since both were still filled and the hot-tub was steaming. Most hotels we've stayed it either drain or winterize their outdoor pools / hot tubs. -Rooms get booked up quickly with corporate accounts / construction workers, per front desk manager. -Front Desk Manager wasn't very forthcoming nor friendly with information. -Sign on check-in counter noted to call Hotel Manager directly at listed #. I called it, went straight to front desk and the FDM answered. Issue: The low toilets felt like hunkering on a public child-height toilet. Especially bad if you are the least bit tall (I'm 5'8") and have mobility / pain conditions. My husband is shorter, even he noticed how low it was. We always book early but no Accessible rooms were available at the time we booked online. After noticing the low toilet in our room, I checked with the Front Desk Manager who stated only "1" would open up the next day. We opted to stay where we were because it would've been a hassle to switch being we were gone each day / all day out of S.A and when housekeeping would have to be there..... Regardless - - I asked her how many total Accessible rooms on the premises, she stated "2" (website states 5). I asked out of how many rooms, she stated "77". I asked if other rooms had the same low toilets, she stated "all of them are like that, renovations are due soon, but I don't know what in particular." (website states renovations were just made in 2018). Note: We've stayed in other types of BWs, mostly Budget / Non-Plus that have had less "cons" than this Plus hotel. If the toilets are renovated to standard height and easier access to "Accessibility" rooms, we could overlook the other cons and stay here again due to enough "pros" - at least for a shorter stay... …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Included in my review.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded 2 weeks ago
Hello Guest, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
an amazing staff at a hotel that is better in every way to $200+ a night hotels. that’s NOT an exaggeration, it’s a fact. beautiful, contemporary rooms that are spotless and meticulously maintained by the most hard working, professional, and friendliest staff you’ve ever met.
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Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tried to charge me $35 early check in fee when I arrived at 2:05 instead of 3 on a Wednesday when like 5 people were staying at the hotel. Then when I came back, tried to charge me for the room even though I’d booked and paid through my credit card. Yikes. Hallways are newly renovated but units are dingy; bathroom was kind of yucky and ac unit was so loud. I’d book next door instead…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded 4 weeks ago
Dear Guest, We are sorry to hear about your experience. We strive to make sure all our guests have a pleasant stay, and it appears that we have fallen short in this instance. We have taken note of your concerns and will be addressing them immediately. We hope that you will give us another chance and trust that we will make sure to provide a better experience for you in the future. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: - The room was clean and spacious - Good location next to two highways and a shopping center, it took around 25 minutes to get to downtown - Good variety of breakfast available with hot and cold options - The parking lot was well-lit at night - The staff was friendly and accommodating to requests - The interior was modern - Free 24 hour coffee bar Cons: - The Wifi was very slow, almost unusable - The hotel's back door lock was broken so people could enter without a room key - The bed was loud and squeaky - On the room's ice bucket, there was a brown sticky substance and a hair - The breakfast area was small, so it was often crowded Overall, I would definitely stay again. This hotel was an excellent value and a great place to stay.
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Date of stay: December 2022
Value
Location
Service
Room Tip: Breakfast is from 6:30 to 9:30, but get there early to avoid the crowds.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded 4 weeks ago
Hello Guest, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tub combo dated and needs an update for safety, if not looks and sanitation. Tub very slippery with no hand holds and has a 70’s type shower curtain. Otherwise the room was very comfortable and clean.
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded Dec 27, 2022
Hello Bob, Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Special chapter: 1-Mrs Monica,Manager or Front Desk, is a very kind and professional person. 2-Be sure to try the coffee machine in breakfast it is wonderful. 3-Breakfast wonderful. Room: Good size,clean everything works. Bathroom clean. Bed comfy. Hotel: Clean outside and inside Safe and quiet place. Close Walmart walking distance and other stores restaurants,etc pool and hot tub very clean. We stay again
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded Nov 25, 2022
Dear Guest, Thank you so much for your kind words. I'm so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the price we paid I am very satisfied with best western plus. The other positive reviews are what motivated me to go ahead and book and I am really glad I did. The other good reviews are totally on the spot and I highly recommend this hotel. The outside of the building does not do the inside justice. I was a little hesitant upon parking but when we walked inside it was like a whole other place. The inside looks brand new and the rooms are comfortable and quiet. Breakfast was good and the coffee amenities great! Book your stay!
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded Oct 25, 2022
Dear Ana, We're so glad you enjoyed your stay with us and found our hotel to be a great value! We're proud to offer our guests comfortable rooms and excellent service, and we're glad you were able to take advantage of our complimentary breakfast and coffee during your stay. We hope you'll visit us again the next time you're in town! Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place was very clean and well maintained. The staff was very friendly and accommodating. I was pleasantly surprised at how reasonably priced the rooms were, especially with the high cost of things today as well as the hotel’s location.
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded Oct 3, 2022
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$86 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus hill country hotel san antonio, best western san antonio, san antonio best western
LOCATION
United StatesTexasSan AntonioFar North Central / Stone Oak
NUMBER OF ROOMS
76
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Claim Your ListingBEST WESTERN PLUS HILL COUNTRY SUITES $78 ($̶9̶4̶) - Updated 2023 Prices & Hotel Reviews - San Antonio, TX
Frequently Asked Questions about Best Western Plus Hill Country Suites
Which popular attractions are close to Best Western Plus Hill Country Suites?
Nearby attractions include The Rim (0.6 miles), Main Event Entertainment (0.5 miles), and Regal Northwoods Stadium 14 (0.6 miles).
What are some of the property amenities at Best Western Plus Hill Country Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Hill Country Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Hill Country Suites?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Best Western Plus Hill Country Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Hill Country Suites?
Conveniently located restaurants include Fish City Grill - Northwoods, Chuy's, and The Hoppy Monk.
Are there opportunities to exercise at Best Western Plus Hill Country Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Hill Country Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Plus Hill Country Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Best Western Plus Hill Country Suites?
The staff speaks multiple languages, including English and Spanish.
Is Best Western Plus Hill Country Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.