Best Western Plus Hill Country Suites
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Room & Suite (234)
Pool & Beach (26)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#109 of 375 hotels in San Antonio
Location
Cleanliness
Service
Value
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Car hire
Parking
Wifi
Hot tub
Outdoor pool
Breakfast buffet
Breakfast in the room
Snack bar
Vending machine
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Location
Full view
57Somewhat walkable
Grade: 57 out of 100
64Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
18555 US Highway 281 N, San Antonio, TX 78258-7600
Getting there
Rental CarsSee rental cars from $21/day
420Reviews3Q+A40Room tips
Reviews
Traveler rating
- 208
- 97
- 58
- 21
- 36
Time of year
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Selected filters
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- English
Popular mentions
The perfect stay! Excellent customer service from all aspects of the hotel. The room was spotless and everything worked. The room was comfortable and inviting. The grounds are well maintained and best of all the price was amazing! I will never stay anywhere else in San Antonio.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Hotel Manager, General Manager at Best Western Plus Hill Country Suites
Responded Oct 29, 2020
Dear Lisa, Thank you for your recent stay at our property. It is really nice to hear that you had a satisfactory stay. Your appreciation for the room,amenities and hospitality encourages us. It is our pleasure to serve our guests like you. Looking forward to welcoming you again, Sincerely, Hotel Manager.
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I traveled to San Antonio to visit with my bf, he is down there for work on the PGA tour. I spent a majority of my time working from the hotel. The bed was great, the breakfast was great and I am sure that the areas that would normally be open (closed due to covid) were probably great too. In my view, the customer service is really what made the stay extradentary. The staff there was/is extremely attentive and exceeds far beyond what people normally expect when staying at a hotel. The service at this hotel is spectacular. The lady who brought me breakfast every morning, would bring me OJ because she knew I would like to have OJ with my breakfast. The hotel manager came up with a plan, so I would be able to work without any interruption, while waiting for housekeeping to follow covid guidelines, in order to clean the hotel room. I am completely blown away by how well this place is ran. It felt like everyone works together to so the guests feel like they are actual "guests". The next time I return to San Antonio, I am definitely staying at this hotel. The people that run and handle the day-to-day operations are the main reason why I will stay there again.…
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Date of stay: July 2020
Helpful
Response from Ajay Patel, Owner at Best Western Plus Hill Country Suites
Responded Jul 14, 2020
Hello Jordan, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
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This is a very clean hotel with my preferred amenities such as a pool, hot tub, gym, and hot breakfast. The beds are comfortable and the staff is friendly. However, with this particular stay, the hot tub was not hot, there was trash in the pool, and my eggs were burnt. With these few improvements, it would be a perfect hotel to stay!
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Review collected in partnership with Best Western
Date of stay: June 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites
Responded Jun 16, 2020
Hello Guest, Thanks for the stay and the feedback. Your observations and suggestions are very important to us. We shall definitely work on the shortcomings at the earliest. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
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I was traveling from Missouri for a hill country wedding. We stayed at other hotels on the way down and back. This was the only one that demanded we wear face masks and said they would ask us to leave if we didn't. One employee basically yelled at us as we entered the lobby. (which was supposedly off-limits due to Covid 19). If we weren't exhausted, we would've cancelled right then and stayed somewhere else. Upon entering the hallway, there was trash in bags inside the hallway that was still there until later the next day and beginning to ripen. The ceiling fan blades were covered with dust. The light above the bathroom sink did not even work. (Kinda makes it difficult to get ready for a wedding). Since the Lobby is closed, you cannot go down for breakfast. They will bring some up to you upon request. It consisted of scrambled eggs, sausage, biscuit and refried beans!? Not exactly what I want to dip my biscuit in. Sausage was the only thing we really ate. Also, they have removed the coffee maker from the room. Though beyond their control, the road construction in the area also makes this hotel a pain to get to at the moment. I don't normally leave anything less than positive reviews. However, I felt in this case a warning was needed for others considering this hotel in the near future.…
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Review collected in partnership with Best Western
Date of stay: May 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from BWHillCountry, Manager at Best Western Plus Hill Country Suites
Responded May 26, 2020
Dear Clarissa Dodd, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately due to the Covid-19 Pandemic the health and safety of our guest are our top priority. Asking you to wear a mask while within our building is done to ensure your safety and the safety of other guest. Unfortunately in order to ensure all guest cooperation in establishing a safe environment we inform everyone during check in of our mask policy. This policy is also mandatory for all employees. Trash cans left outside of guest room doors as a precaution ensuring housekeepers do not enter their rooms are picked up 2-3 times throughout the day. However trash cans placed in hallways during the night do not get picked up until the following day. I will meet with my housekeeping department to discuss your fan having dust. We apologize for this oversight. I will personally check this issue and take all corrective measures necessary. We have also closed our lobby in the effort to prevent large gathers that could jeopardize guest and staff safety. In addition we also personally deliver breakfast and coffee to each of our guest rooms upon request. This addition was added since we are no longer able to serve a breakfast buffet. Fresh cracked eggs, biscuit, tortillas, bacon, sausage, re-fried beans or gravy are served daily in different variations. We also provide cereal, bagels, yogurt, blueberries, apple juice, orange juice, coffee and 6 different grab and go breakfast bag option. We value your feedback and are working effortlessly to establish a system that coincides with health guidelines while offering as much guest service and amenities as possible. Unfortunately like the rest of the world this pandemic has caught us off guard. Your feedback helps us to implement improvements during this difficult time. We take these extensive measures to follow Covid-19 safety and self-distancing recommendations. I apologize that you do not approve of our safety measure. We will further review Government and CDC health guideline and continue establishing the safest environment within or ability. We apologize for any inconvenience this caused you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-490-9191. Sincerely, Kevin Masutani General Manager Best Western Plus Hill Country Suites
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Always stay here when in or around San Antonio. The rooms are always clean and comfortable. Kevin and Walker have a great staff that works hard at making you feel at home. The breakfast is excellent and the kitchen is always clean.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from bwplushillcountry, Hotel Manager at Best Western Plus Hill Country Suites
Responded Mar 19, 2020
Dear bobbyrosenbusch, It is really nice to note that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Kevin & Walker. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.
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PRICE RANGE
$70 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus hill country hotel san antonio, best western san antonio, san antonio best western
LOCATION
United StatesTexasSan AntonioFar North Central / Stone Oak
NUMBER OF ROOMS
76
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Claim Your Listing Frequently Asked Questions about Best Western Plus Hill Country Suites
Which popular attractions are close to Best Western Plus Hill Country Suites?
Nearby attractions include The Rim (0.6 miles), Main Event Entertainment (0.5 miles), and Regal Northwoods Stadium 14 (0.6 miles).
What are some of the property amenities at Best Western Plus Hill Country Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Hill Country Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Hill Country Suites?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Best Western Plus Hill Country Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Hill Country Suites?
Conveniently located restaurants include Chuy's, Fish City Grill - Northwoods, and The Hoppy Monk.
Are there opportunities to exercise at Best Western Plus Hill Country Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Plus Hill Country Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Plus Hill Country Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Best Western Plus Hill Country Suites?
The staff speaks multiple languages, including English and Spanish.
Is Best Western Plus Hill Country Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.