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BEST WESTERN PLUS Sunset Suites-Riverwalk

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BEST WESTERN PLUS Sunset Suites-Riverwalk
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1,104 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

The hotel is on the edge of downtown San Antonio a couple of blocks from the Henry Gonzalez Convention Centre. Very easy to travel around city as several buses and the trolley car stops right at hotel door. Staff is wonderful and very helpful. Buffett breakfast plentiful and tasty. The children visiting loved the waffles cooked in shape of Texas....

Review collected in partnership with Best Western
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Helpful?
Thank C9556MFdonnap
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

I am so happy to know we will see you again...glad you enjoyed the property. As well as myself, I am sure our Executive Housekeeper are concerned with the trash and floor issues you experienced and we will be sure to tackle those challenges immediately. We have the best housekeeping staff in the industry, backed by our scores, and if...

Reviewed 3 days ago NEW

I stayed here this past week for four nights, so I could attend a conference at the Henry Gonzalez Conference Center. I was pleasantly surprised by the old building with high ceilings, exposed brick, interesting woodwork, and extra large hotel rooms. It was very clean and felt like a homey place to relax after conference activities. I enjoyed the workout...

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Helpful?
Thank Courtney H
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We absolutely agree with you about the old charm of the property, although the guest room building was built in 2000 to match the original building of the 1890s. The lighting and vanities are getting a full makeover in 2017, as well as our hallways and public areas. We'd love to see you back soon and show off the new...

Reviewed 1 week ago via mobile

I am here now awake at 4am because the alarm clock won't quit making noises even after being unplugged. When we checked in the lady at the desk said she wasn't sure if she was giving us a room with the broken sofa or not??!! but if so, let her know. We head towards the elevator and it kept buzzing...

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Helpful?
Thank Rebecca A
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Dear Rebecca, I'm horrified. Please accept my sincere apologies. Your feedback states you were at the hotel at time of posting, I would have loved to have spoken with you to make sure we took care of all the issues. The storm you referred to was on the news with multiple tornadoes in San Antonio, luckily no one was hurt,...

Lincoln City, Oregon
Reviewed 1 week ago

A lot more character for your buck. Large, comfortable rooms, within walking distance of all the action and easy access from the highway. Nice breakfast and smooth check in/out. My BW rewards card got me free parking. I would have preferred more lighting in the room - the closet was particularly dark. Hot water was in short supply on my...

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Helpful?
1Thank Lloyd W
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Always good to have a BW Rewards traveler with us. We're glad we had the opportunity to host you and we look forward to seeing you again soon.

Richardson, Texas
Reviewed 2 weeks ago

I stayed here for a week while on business. The room was clean and in a safe location. The cleaning service was prompt and they did a good job of making up the rooms. I also enjoyed the nice pool area. There was a good sized mini-fridge and the microwave came in handy for my leftovers. The TV was big...

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Helpful?
1Thank 567travelor
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We love your review and look forward to seeing you back...but, don't be surprised if you don't see the pool on your next trip, because we never had one :), although we're glad you enjoyed it. I'm sure for travelers such as yourself who spend days on the road a small detail like that may get confused between different properties,...

Brownsville
Reviewed 2 weeks ago

This is the second time that we have stayed at this BW. The lobby with wood floors and stained glass windows is makes this hotel different from others. They have a better breakfast than most, that includes hot items like biscuits and gravy, eggs, sausage, etc). All of the Best Westerns have gone to using those dinky pillows on the...

Review collected in partnership with Best Western
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1Thank kanson
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for your feedback. We did not take your comments as "complaining", rest assured we want everyone's opinions on our property, the City, and helpful hints for future travelers. The fact that this was a return trip for you to our property says a lot, and it means a lot to us. Thank you for the post...

Texas
Reviewed 2 weeks ago

We needed a reasonable rate in a hotel that was within walking distance of the convention center. We arrived at night, and were a little unsure when we saw the small store front from the street. It turned out to be a wonderful stay. We did have to pay for parking, but it was worth it to avoid trying to...

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Helpful?
1Thank PKTexas
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for staying with us and for sharing your visit in your review. Yes, the original property was built in 1890 with a huge history that every staff member would love to share with you...just stop one of us and we'll tell you more. The Hotel portion of the building was built in 2000 although we ensured...

Reviewed 2 weeks ago

Historic looking lobby. Spacious, clean room with all of the anemities. Friendly, helpful staff. Good breakfast. Good rate. About a five block walk to the Alamo, the Riverwalk, and the Convention Center. My only complaint is that they charge a $12.95 parking fee. I was more upset that I wasn't notified of this when I booked the room. I was...

Review collected in partnership with Best Western
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Helpful?
2Thank 494pattys
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for your stay and your wonderful review. My apologies on not noting the parking fee (the smallest fee in all of downtown)...we will need to make sure that it is a prominent part of the check-in process and not just one of those info. pack type of run through the list. Noted and will include in...

Reviewed 2 weeks ago via mobile

Beautiful hotel, the lobby and rooms are tastefully furnished. Everything is clean and tidy. The staff helpful and courteous. The location is pretty good, walking distance to downtown if you are in reasonably good health. I think this is right on the edge of an area a bit less safe than downtown. We tried to be back by dark or...

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Helpful?
2Thank Rosemr
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for your review and your kind words. We're glad you chose us and enjoyed your stay. St. Paul Square district is specially safe compared to anywhere downtown...it is a big city environment but St. Paul has its' own security detail in addition to the city police and we stay very vigilante about offering the best experience to our...

Kingston, Canada
Reviewed 4 weeks ago

We are Best Western Loyalty Members. We chose this hotel due to its proximity to the River Walk, the Alamo, shopping and dining, in addition to its affordable rates. We loved the old architecture of the building and its interior which reflects the decor of this older city. Other than a weak internet connection, and no available TV guide, this...

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Helpful?
1Thank Penny A
Tony V, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

It's wonderful to have one of our BW Loyalty Members with us. We appreciate your loyalty to the brand and we know that comes with great responsibility for all of us at BW hotels, so we're excited that you had a great stay with us and we look forward to having you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 

Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range: $117 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Best Western and Priceline so you can book your BEST WESTERN PLUS Sunset Suites-Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#57 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Sunset Suites-Riverwalk staff and other travelers.
14 questions
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Questions? Get answers from BEST WESTERN PLUS Sunset Suites-Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room on the side that doesn't face the street.”
 of 5 bubbles courtneyh29, 3 days ago | Read review
“top floor would be quieter”
 of 5 bubbles lloydw283, 1 week ago | Read review
“Second level!”
 of 5 bubbles 567travelor, 2 weeks ago | Read review
“By the parking lot was quiet”
 of 5 bubbles PKTexas, 2 weeks ago | Read review
“Reserve early. Rooms facing the parking lot may be a little quieter giving the proximity of the highway.”
 of 5 bubbles 60pennya, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question