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BEST WESTERN PLUS Sunset Suites-Riverwalk

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BEST WESTERN PLUS Sunset Suites-Riverwalk
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1,032 Reviews from our TripAdvisor Community

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Showing 988: English reviews
Texas Gulf Coast, Texas
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

DO NOT CHECK IN IF YOU ARE SENT TO OVERFLOW PARKING YOU WILL NOT GET A REFUND IF YOU DO NOT FEEL SECURE THERE. Make sure you are okay with the parking location before you check in. If you have to park in overflow parking. We checked in on a busy night and told we would have to park off... More 

Helpful?
Thank brennakis
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Galway, Ireland
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for four nights in May. The hotel is walking distance to the centre of San Antonio and has a reasonably big shopping centre a couple of minutes walk from the door. The hotel itself is nice and the building has a lot of character. My room was massive and had a nice view out the front of... More 

Helpful?
1 Thank Michael P
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Brenda is one Outstanding TEAM member. I will be sure to share this revieew in our next staff meeting and reward her. Your feedback is very important to... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The room was okay, and the stairwell and hallways definitely reeked of dirty carpet, but it's exactly what you would expect got the price point. I would stay here again, the staff was accommodating and the breakfast was good. The location is phenomenal for walking to the Riverwalk and great freeway access. I would definitely stay here again.

Helpful?
1 Thank Connie J
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you very much for your kind words, Please recommend our Hotel to your family and friends! Thank you and please come again. More 

Irving, TX, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 2nd stay at the Best Western PLUS Sunset Suites-Riverwalk. We really like its close proximity to the Riverwalk, the Alamo and other local downtown attractions. The rooms are large, decorated nicely and clean. Breakfast is not your normal paper plates and plastic utensils, but real plates and silverware. We look forward to returning in the near future.

Review collected in partnership with Best Western

Helpful?
1 Thank Scott D
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for staying with us for your second time. I think you like us :-) and we are very happy about it. Thanks again and we will see you on your next visit. More 

Houston
2 reviews
2 of 5 stars Reviewed 1 week ago

When we arrived we noticed parking was small and had no security, it was also not covered, just FYI. At night it gets full and they have a separate overflow parking. Our room had a very bad humid stink smell which I addressed but it was not taken care of. It smelled the whole four nights we were there. Their... More 

Helpful?
Thank Karinalizette
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

On behalf of my entire team I would like to apologize for your experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Osbry Millender CHRM, CHA More 

United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Fast check in. Used trolley to go to the market and Alamo, etc. Didn't have any problems. We enjoyed our stay. Beds were great. Stayed here before and would stay again. Breakfast was Ok! Two day pass on trolley was only $ 4.00.

Review collected in partnership with Best Western

Helpful?
1 Thank Kimberly B
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for your nice review. We hope to see you again real soon More 

Minneapolis, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

They do a ot of things right at this hotel, and I enjoyed my stay until I experienced an unpleasant problem with my room on the last morning. I think it is how the staff handles problems that can really set a hotel apart. Unfortunately, management did not feel that anything was warranted here. They should have cut me just... More 

Review collected in partnership with Best Western

Helpful?
Thank B9795GAjohnb
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

On behalf of myself and the entire team, I would like to apologize for not exceeding your expectations. We look forward to seeing you the next time you are in our Beautiful city. More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

not a bad stay here in San Antonio. alot better than the red roof inn. great breakfast . only draw back is the over flow parking lot it's about a block away. other than that great stay. the ac works like a champ room stayed cold all the time. short walk to the river walk

Helpful?
1 Thank Justin V
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City. More 

Houston, Texas
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location , short walking distance from the river walk.It doesn't look that great from the outside, however the inside is very nice. The rooms are spacious and comfortable.The complementary buffet breakfast is a plus.

Helpful?
1 Thank kathyw0560
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Wonderful, Sounds like you had a great visit with us and our Beautiful city San Antonio, I'm so glad we were a part of the journey. We hope to see you again real soon. More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Wow!!! Very posh! Massive room/ suite and massive bed! Coffee maker, fridge and microwave in room. Clean and well presented. Effective air con. Bathroom clean with lots of hot water and clean towels. Awesome water preassure!! You really get the feeling like they care- like they made the extra effort. Brakfast was lovely- lots of choice including make your own... More 

Helpful?
1 Thank Helena W
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL, San Antonio, Texas Please come back and visit with us real soon. If I can help make your next reservation Outstanding Please allow me to do so... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 

Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 E Commerce St, San Antonio, TX 78205-3305
Location: United States > Texas > San Antonio > East Side
Price Range: $99 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#14 Romantic Hotel in San Antonio
#18 Best Value Hotel in San Antonio
#37 Business Hotel in San Antonio
#57 Family Hotel in San Antonio
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