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BEST WESTERN PLUS Sunset Suites-Riverwalk

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1103 East Commerce Street, San Antonio, TX 78205
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BEST WESTERN PLUS Sunset Suites-Riverwalk
BEST WESTERN PLUS Sunset Suites-Riverwalk
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1,007 Reviews from our TripAdvisor Community

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Showing 964: English reviews
Midland, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

We were pleasantly surprised at how nice this hotel was to stay at! We were within walking distance of everything we wanted to do near the river walk! The bed was comfortable and the breakfast was great! The staff was amazing! Will stay here again!

Helpful?
1 Thank mrjodyandconnie
Mt.. Juliet TN
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel had a great location, It was about a 10 minute walk to the riverwalk. The room was excellent. The staff was professional. The breakfast was excellent. The only negative was the parking fee. The hotel charges a parking fee of 12,95 per night. When we made our reservations the parking fee was not mentioned. I believe this fee... More 

Review collected in partnership with Best Western

Helpful?
2 Thank GAYE P
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for staying with us, I'm glad you enjoyed your stay. Other travelers will benefit from your detailed review. We look forward to hosting your next stay in our Beautiful city More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was my first visit to San Antonio. My husband had been here over 48 years ago when he was in the Air Force. Very nice hotel and a short walk to Riverwalk. Prices very reasonable. We stayed four nights with another couple. Room decorated in the Mission Style reminds me of Frank Loyd Wright. Hotel is close to The... More 

Helpful?
2 Thank MarshmellowM
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We know that you have many choices when traveling and your business is very much appreciated. We are delighted that you enjoyed your stay, and that our hotel property and staff exceeded your expectations. We hope to see you on your next visit to our Beautiful City More 

Oakville, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location was good, easy walk to the river walk area and we saw the trolley car passing several times but we did not use it. Mission style decor in the lobby and rooms was lovely. We stayed in a king suite on the ground floor. The room was clean and quiet and appeared to have been recently decorated. Breakfast room... More 

Review collected in partnership with Best Western

Helpful?
3 Thank SnS_10
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Fantastic. We love it when everything is perfect. Hope to see you again soon. More 

Raeford, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Trip. I would highly recommend this hotel. The staff was very professional and friendly. They were very helpful with recommending local sites and attractions to visit. They front desk staff went out of their way to help us enjoy our stay. The maids ensured the rooms were clean. The breakfast contained a great variety of foods to enjoy.

Review collected in partnership with Best Western

Helpful?
2 Thank Charles L
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you so much for taking the time to write a review and sharing your feedback. I am happy to read your compliments of the warm hospitality extended to you by our team.. We certainly look forward to welcoming you back to our hotel and ensuring your next visit is another amazing experience. More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed 2 weeks ago

WARNING WARNING WARNING. Do not trust this hotel. the staff are thief’s. I had 1500 dollars stolen from my safe deposit box. I left it at the front desk trusting the hotel. I had to call the police to the hotel. the stress and anger this hotel caused me was unbelievable. I would never stay at a best western hotel... More 

Helpful?
Thank John R
Douglasville, GA
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I and 2 co-workers stayed in 2 rooms for 4 nights in this hotel for a conference. Everything about our stay was perfect. The hotel is spotless, provides a great variety of breakfast foods, and the staff is superb. As mentioned, parking is limited, but the hotel provides transportation to an overflow lot in a VERY efficient... More 

Helpful?
1 Thank davdell0812
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Fantastic. We hope to have you back real soon. Thank you for the detailed feedback, it helps other travelers to make the right choice like the BEST WESTERN PLUS SUNSET SUITES RIVERWALK HOTEL. :) More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

We booked this room through Trip Advisor, only to discover that there were no rooms available upon trying to check in. We had to find another room at a different hotel after traveling 8+ hours from El Paso. The desk clerk was very apologetic about it. We were supposed to hear from the booking agency. They called and the connection... More 

Helpful?
1 Thank Kim N
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

On behalf of My entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and I will be using your feedback to implement improvements to tripadvisor to ensure we offer a much better experience for you on your next visit. Thank you and Please come again. More 

Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A good place to spend a night or two while at convention. Within safe walking distance of Henry B Gonzalez and the Riverwalk Mall. Though on the street very quiet. Parking is limited. Staff was more than courteous and all were very knowledgeable.

Review collected in partnership with Best Western

Helpful?
1 Thank Sanna R
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back to our Beautiful Hotel and our Beautiful city. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I accidentally booked at this hotel on the wrong date. As I explained my case to the hotel's GM, he became very demeaning and reveled in being unhelpful. Due to the fact that I booked the room for the night before, I never got a chance to stay, but I still paid for accommodations I never recieved. The manager refused... More 

Helpful?
Thank Enrique M
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

I would like to apologize for not exceeding your expectations I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We look forward to making a difference in your next stay. I hope we can exceed all our guests expectations. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 

Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Price Range: $108 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotwire, Odigeo, Travelocity, Otel, Orbitz, TripOnline SA, Best Western + Iniative and Hotels.com so you can book your BEST WESTERN PLUS Sunset Suites-Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Hotel Style:
#13 Best Value Hotel in San Antonio
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#57 Family Hotel in San Antonio
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