Jasmine was such a pleasant surprise. I had to stay at the Hampton due to my A/C giving out. It was such a long day and she was so kind and helpful getting me checked in. Thank you for being so gracious, Jasmine!

Why you would want to stay here: I visited in the midst of the summer with my family and I received outstanding customer service to begin with, specially from one of the desk officers, Will. Anything I requested the answer was yes and how soon do you need it. In he middle of COVID this hotel has high cleanliness standards. Someone is always vacuuming or disinfecting and there are wipes and hand sanitizer everywhere so that you can clean yourself or after yourself. There are motion sensor water fountains and all the free coffee and water you may want, sometimes there are even free cookies. I requested clean towels everyday and enjoyed a free breakfast. The breakfast is hit or miss since it sometime includes artificial eggs that do not taste food. However, there are other options such as fruit, yogurt and waffles. The hotel also offers ATM machine access, valet parking for $39 a day, laundry services, gym and a small pool, computer with printers access, a great selection of TV channels, and the location is unbeatable. All the main attractions, restaurants and bars , are a 2-5 minute walk. Valet parking is not necessary since you may park your own car across the street and pay a little less. Things to improve: enforce masks in common areas, and people’s limits in elevators. Will I stay here again, for the price, location, and services, you bet!

This is a short distance walk to the Alamo and the Riverwalk. The location is next to the highway and there is not much in the vicinity and you can either drive or walk to the restaurants which is not too far but depending on what you like to eat. On to the hotel. I was located on the first floor and there were issues with the hot water. I spoke to the manager and staff and they told me it is a known issue. Even though I ran the sink faucet and bathroom faucet for well over 15 minutes, the water was cool to the touch but I was able to tolerate it. The room did not have enough lighting and it was a bit on the dark side. I had family and friends staying on the upper floors and they told me they did not have any issues getting hot water. So maybe consider staying on the second floor and above. The floor by the entrance and bathroom was not cleaned because I always bring a disinfecting wipe to clean and that was how I found out it was dirty (yes, it is something I always do well before COVID). The bathroom could use some refurbishment as the tub seemed dirty and in need of caulking. Although it can sleep four, there is not much space at the sink and only three hooks to hang the towels (why not four?). There is a refrigerator, microwave and a coffee maker but no in room safe. There are plenty of outlets as well as USB outlet to charge your cellphones. As for the breakfast, there were a combination of hot and cold food as well as coffee and juice. If you are staying there for a couple of days, there is only so much you can eat the same breakfast, however, only the hot meat is rotated such as turkey sausage, sausage and bacon. There is a gym for those who want to work out and an outdoor swimming pool. The parking lot is gated and the vehicles are secure at the sides and rear of the hotel but not at the front area of the hotel. There is a laundry room which only accepts credit card and no coins. The detergent can be purchased at the front desk. It is really not a bad place to stay but the room could use a deep cleaning and solve the issue of hot water for the first floor.