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Hilton San Antonio Hill Country Hotel & Spa

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Hilton San Antonio Hill Country Hotel & Spa
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1,361 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Antonio Hill Country Hotel & Spa
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Showing 1,336: English reviews
San Antonio, TX, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

We were told they only had the handicapped accessible room when we checked in --- even though we were willing to upgrade. We had no water for a few hours the first day. There was no refrigerator. The ice machine was not working. Rooms cleaned very late even though we were gone by 8-9 in the mornings. The hotel hosted... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dixie T
Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I'm sweating in room 114 as I write this. I stayed 2 nights in this hotel and noticed the air conditioner wasn't cooling properly. I notified the front desk early after my first uncomfortable night and was told they would send a technician. When I returned, the room felt the same and I notified the front desk again with the... More 

Helpful?
Thank Jacob M
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

Thank you for bringing this to my attention. We will certainly look into the issue and make the appropriate corrections. Thank you for being our guest and I am sorry that the room was uncomfortable for you. I presume that our team went to some effort to "Make It Right" please contact me directly if this wasn't the case. Sincrely, More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Here is the list of Deficiencies during our stay. - Club level not open on the weekend. Fine but do not charge me for the service when I book my stay. Had to negotiate breakfast vouchers. - Club Level breakfast selection was limited and horrible. - Server would not let us take our breakfast to go (7:00 am for my... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 991julianf
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

Thank you for your feedback. I understand it felt like a negotiation for breakfast vouchers. Please understand that we do charge for breakfast in our SunSpot restaurant. Complimentary breakfast in the Executive Lounge is a "continental" breakfast, but we do add two hot items typically Scrambled Eggs and Breakfast Potato. Thank you for the information regarding the ice machines and... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I enjoyed staying at this hotel. The reception desk was manned with a friendly staff who were quick to answer questions or offer assistance. The hotel smelled great! I can't place the scent but it made you comfortable being there. The room was clean and the pillows awesome! Price was only $86 for a single room, double occupancy. 5 min... More 

Helpful?
Thank Dana Y
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

Thank you very much for your kind comments. Just a note - those who sign up or who are already Hilton Honors members receive free wifi in the room. Please keep this in mind for the next time you stay at a Hilton property. More 

Ojai, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This particular Hilton property does not reach the standard of quality that we expect of Hilton. It is unacceptable in so many ways: 1) the staff at the front desk seems slack, indifferent; 2) the room locks are unacceptable. Slide your card key in and there is a latency before the lock releases. Can be quite annoying after it happens... More 

Helpful?
Thank Next_Space_Tourist
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

I am very sorry that we were unable to meet your expectations. One thing I do wish to point out is that we are not a resort and we do not charge resort fees. Nevertheless, we want our guests to be completely satisfied and clearly we did not meet this goal during your stay. I will be sure to review... More 

Oklahoma City, Oklahoma
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Beautiful hotel. Very frustrated that I did not earn points for staying 7 nights!!! Our rates were almost $1600 for a week. We paid for a balcony room. When we checked in we were not showing in the computer for check-in even though I booked our stay six month prior and paid three months prior. We were finally given a... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank kaciemo
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

Thank you very much for the review. I would like to look into this for you. Can you contact me directly. We can have a look at the points and get you what you deserve. Thank you for being our guest. More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Taking two 6-year-olds on a first visit to SeaWorld can be exhausting in 102 degree heat so thankfully we had the Hilton to retire to & recharge at less than a mile away! VERY knowledgeable & friendly staff and impeccably clean and organized for our convenience and comfort! Even though it was our first trip to SeaWorld, we felt like... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank kathleenjohnkd
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

We are all very pleased that you enjoyed your stay with us. More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Hotel below expectations, executive louge virtually it in vary poor condition, in the coffee machine instead of making chocolate from dirty water. Poor quality, pay a lot and you have a mediocre service, I think the worst Hilton where I was in my life.

Helpful?
3 Thank mmqnvo
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

I am very sorry that you did not enjoy your experience at our hotel. Thank you for letting me know and please contact me directly with any specific questions. Sincerely, More 

Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hotel is dirty and in need of maintenance. Carpets worn and stained; mildew in bath area. Executive lounge is nonexistent. Fountain drink machine does not work; no ice available either in the lounge or on the floor--must call for a bag to be brought from elsewhere in the hotel. And despite being charged a higher rate for the executive floor,... More 

Helpful?
1 Thank Steve S
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

Thank you for taking the time to write a review. We provide complimentary bags of ice because many of our guests will fill their coolers and empty our machines. We do indeed close the lounge on weekends and provide guests with complimentary appetizers and beverage in our AB Lounge located on the main floor. I am very sorry if this... More 

Warner Robins, Uganda
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice hotel / Great Staff / Very family friendly / Suggest you stay away from the ends of the hall by the stairs...a little noisy NOTE: Microwave, Refrigerator and Breakfast at additional cost unless you're Hilton Gold Member, so if you must have travel costs approved in advance, have a look at these additional fees.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary W
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review

Thank you for the review and the good suggestions. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf.Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. ... more   less 

Additional Information about Hilton San Antonio Hill Country Hotel & Spa

Address: 9800 Westover Hills Blvd, San Antonio, TX 78251-4125
Location: United States > Texas > San Antonio > Far West Side
Price Range: $113 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton San Antonio Hill Country Hotel & Spa 4*
Number of rooms: 227
Reservation Options:
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Also Known As:
Hilton San Antonio Hill Country Hotel And Spa
Hilton San Antonio Hill Country Hotel San Antonio
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson
Hotel Style:
#14 Spa Hotel in San Antonio
#19 Luxury Hotel in San Antonio
#60 Family Hotel in San Antonio
#60 Business Hotel in San Antonio
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