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Staybridge Suites San Antonio - Airport

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Staybridge Suites San Antonio - Airport
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161 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Al Khobar, Saudi Arabia
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this place. We love the big rooms, the great breakfast, and the evening socials can't be beat. The staff is always accommodating and friendly. A couple of good restaurants nearby can be helpful as well.

Helpful?
Thank Svannoy313
Brownsville, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Love the customer service, room was very nice and comfortable. It felt very homey. Complimentary Breakfast was great and more than expected. Centralized around great restaurants and shopping mall made it so easy to get around. Thanks for making our stay a comfy one!! Looking forward to staying there again in November.

Helpful?
Thank dinann13
Lake Charles, Louisiana
Level Contributor
3 reviews
5 of 5 stars Reviewed July 15, 2016 via mobile

This is one of the best places to stay in. It's very clean and well kept. Staff is friendly and helpful most of all professionals. We stayed in King suite 2 bedroom. Each has its on bathroom. Housekeeper friendly and they kept our room very clean with fresh towels every day. The pool and spa on the third floor. We... More 

Helpful?
Thank vdeculus
1 review
5 of 5 stars Reviewed July 12, 2016 via mobile

Have stayed at a couple hotels this last month and I have to say that this place is the best in customer service! Elisa is the best one out of the bunch! She not only works the front counter but also wears many other hats as well! She goes out of her way to remember you and is ready when... More 

Helpful?
Thank Christina R
Ronnie A, General Manager at Staybridge Suites San Antonio - Airport, responded to this review

Thank you so much for sharing your kind words about our desk agent, Elisa! It means a lot to our team members when their work is recognized and we will certainly celebrate Elisa! We are a lucky hotel to have a staff member like Elisa and equally lucky to have guests such as yourself who take the time and share... More 

Mexico City, Mexico
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

Nice hotel, near stores and shopping mall, great service except for the breakfast bufette where they served the same day by day, need air conditionar conduct cleaning because it doesnt work the right way in the rooms.

Helpful?
Thank Su G
Ronnie A, General Manager at Staybridge Suites San Antonio - Airport, responded to this review

Thank you for sharing your experience with us! We are glad you found our location to be convenient for you. I am sorry our breakfast menu doesn't change from day to day, unfortunately we do not have a restaurant but our complimentary full breakfast consists of a variety of hot and cold foods to hopefully have something for everyone, everyday.... More 

Fort Worth, Texas
Level Contributor
4 reviews
3 of 5 stars Reviewed June 20, 2016

I mean a ghost. At least that is what the front desk staff made me feel like. Being a non-IHG member is the same as me (being a recently demoted back to Club level) member...nothing. At approximately 8:45 PM, I arrive in the lobby. There are 4 other people waiting to check-in with one person at reservation, and the manger... More 

Helpful?
Thank Kdj7734
IHGService, Guest Relations Manager at Staybridge Suites San Antonio - Airport, responded to this review

Dear Kdj7734, Thank you very much for taking the time to share your comments online. Please accept our sincerest apology for the service you received from our staff and your request for a crib fell below your expectations. Please be assured that these issues will be looked into immediately. We have sent you a private message to obtain some additional... More 

Level Contributor
218 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 14, 2016 via mobile

Needing a location near the San Antonio airport, decided to stay at this location. Due to a tight schedule, as well as Airport shuttle for my colleague, this was the choice. Staff at check in was expeditious as well as polite. He did possible o get us checked in as we had an appointment and we're on a tight schedule.... More 

Helpful?
Thank Roman T
Decatur, Georgia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 4, 2016

Hotel was nice, you had a suite with a full kitchen and separate bedroom area. Staff was friendly and breakfast and the evening social was good. Lots of food to eat and free soda. close to the mall and a lot of other eating places like cracker barrel and a steak house. Free washer and dryer service as well.

Helpful?
Thank renea m
Houston
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 22, 2016

We love the Staybridge Suites brand and we have stayed at this location before. However, this was the first time we encountered a floor with both smoking and non smoking rooms. It does not work. We smelled the smoke in the hallways and could not get completely away from it in the room. I wish the hotel was completely smoke... More 

Helpful?
Thank hcarnaby
IHGService, Guest Relations Manager at Staybridge Suites San Antonio - Airport, responded to this review

Dear hcarnaby, Thank you for taking the time to write a review about your stay with us. We appreciate you choosing our hotel whenever you visit the area. However, we would like to apologize for falling short of your expectations regarding the location of our smoking rooms. We also regret the issues you had with our parking during your visit.... More 

Richmond, Texas
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2016 via mobile

Booked a month in advance for business travel. Get to the hotel and they don't have our reservation!!!!! ...and THEY MESSED IT UP!!!! No state rate rooms and they weren't able to accommodate us with what they had!!!! Talk about bad customer service....! Jeez!!! We had to go a different hotel. Definitely won't be booking with them in the future!!

Helpful?
1 Thank marcush677
Ronnie A, General Manager at Staybridge Suites San Antonio - Airport, responded to this review

Thank you for sharing your experience with us. I am sorry to hear your reservation was not as expected when you arrived. Unfortunately, our discounted rates are only available in limited quantities. We wish you well in any and all of your travels and sincerely apologize for any room and rate inconvenience. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
Located in North Central San Antonio, this hotel location is just minutes from every area of town. This upscale all suite hotel has been designed to meet the needs of both corporate and leisure travelers looking for more space than offered by a standard hotel room. Choose the suite that's just right for you. Studio, one bedroom, two bedroom and two bedroom, two bath executive suites are available. All suites are equipped with a full kitchen that includes a cook top, full size refrigerator with ice maker, built in microwave oven, dishwasher, service for four and all the utensils you need to make your suite feel more like home. In addition, each room has a VCR, sleeper sofa, recliner, iron and ironing board, hair dryer and coffee pot and a television in every bedroom. During you stay you are invited to take advantage these exceptional amenities. Take a dip in the roof top heated pool and whirlpool. Use the barbeque grills located poolside as well. Join us daily for our free breakfast buffet or complimentary evening Sundowner held Tuesday through Thursday each week. We offer free hard wired and wireless internet in all rooms. Need to send or receive a fax or make copies? It's all free! Need the shuttle to take you to area restaurants, Northstar Mall or the airport? Just let us know and we are on our way. Send your clothes to the dry cleaners or wash them in our free laundry room equipped with full size washers and dryers. ... more   less 

Additional Information about Staybridge Suites San Antonio - Airport

Address: 66 NE Loop 410, San Antonio, TX 78216-5801
Location: United States > Texas > San Antonio
Price Range: $116 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites San Antonio - Airport 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Staybridge Suites San Antonio Airport Hotel San Antonio
San Antonio Staybridge Suites
Hotel Style:
#25 Business Hotel in San Antonio
#65 Family Hotel in San Antonio
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