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Staybridge Suites Stone Oak

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Staybridge Suites Stone Oak
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88 Reviews from our TripAdvisor Community

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Showing 86: English reviews
San Antonio, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

I love this properties amenities and location. Very clean property and a GREAT STAFF!! I stay at this location frequently and want to offer advice to the management. The 2 issues I mention are not from a one time visit. They are constant issues, never seeming to be fixed or taken seriously or acted upon aggressively. Please take meaningful action.... More 

Helpful?
Thank trainingtable2016
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed May 17, 2016 via mobile

4th floor smelled like cigarette smoke for 2 weeks! Rooms are clean but musty! Location was great! Beds are comfortable! Outdoor patio and breakfast was good! I wish the happy hour went later in the evening and the breakfast was served earlier on weekdays!

Helpful?
Thank Matt M
Daniel M, Front Office Manager at Staybridge Suites Stone Oak, responded to this review

Dear Matt M , We apologize for the cigarette smell and will investigate this further the hotel is a smoke free facility and we want all of our guest to be satisfied . Thank you for taking time to review our hotel and we look forward to having you back with us again. More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 16, 2016 via mobile

Stayed here for almost 3 months. Rooms were clean. Hotel staff was great. They gave us reasonable rates. The hot tub was not working but I wasn't staying there for that. So this was not a big deal. They have breakfast everyday and dinner Monday thru Wednesday. Good deal for the price

Helpful?
1 Thank Pam R
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Pam R , Thank you for choosing our hotel for your extended stay needs . We are glad to hear how much you enjoyed our staff and will share your review with everyone. We are also happy to say our hot tub is up and running. More 

Amarillo, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

The trip started off by a call from Travelocity saying that the Staybridge hotel had overbooked their rooms and could not offer us a room on Friday night. Travelocity tried to give us a room at their sister hotel, but it was a smoking room. No Bueno when you have an infant. At least that is what I could understand... More 

Helpful?
1 Thank Daniel B
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Hello Daniel B, I want to apologize for the unfortunate incident that occurred during your visit to our hotel. The hotel did over book by mistake and there was a need to send several guest else where. It is great to know Jason was able to take care of your hotel arrangements and I have shown him this review as... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 11, 2016 via mobile

We booked the hotel through Priceline and upon checking in found out we had a queen bed only, and there was 3 of us... The male working at the front desk was super nice and gave us a room with a fold out couch at no extra charge, so my son could have a space. The room was a suite... More 

Helpful?
1 Thank Britney B
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Britney B , Thank you for taking time to review our hotel . We are pleased to know that our Front Desk was able to take care of you at the time of your arrival. We apologize about our hot tub and we are working diligently to have it corrected . I will also speak to our housekeeping staff... More 

Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed March 1, 2016

I checked in on Monday and out on Thursday and housekeeping never came! I had conference calls each morning, so I left the room at 10 AM. Each morning as I left, I saw housekeeping and greeted the lady so she knew I was out of the room. Each evening upon returning, the room was never touched. I called front... More 

Helpful?
Thank mickiec2014
IHGService, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review

Dear mickiec2014, Thank you for your patronage as an IHG Rewards Club member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the service provided by our housekeeping staff, the bathroom shower curtain, and the bottom bed sheet. I would like to... More 

Houston Texas
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 17, 2016

Staybridge Suites is a pretty nice hotel. The room was a two bedroom and very spacious and clean. A couple of things we found odd: the kitchen contained three pots, no frying pans and no kitchen tools, i.e. spatulas, large spoons etc. The trash can provided in the kitchen was as small as a bathroom trash can. So you provide... More 

Helpful?
Thank HoustonTexasMuffin
Oklahoma
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 9, 2016 via mobile

Staying here while on business. This is a great play. Very clean and well kept. Rooms have a small kitchenette. Nice gym and laundry facility. Jason has been very helpful. Located close to shopping and food. Easy access to freeways. Super nice outdoor area. Nice pool and plenty of tables and chairs. Grills by the pool.

Helpful?
Thank SunnySkyTravel
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2015 via mobile

Checked In Decent Lobby Not Great.Got A Room On There Supposed Club Floor With VIP Lounge/Game Room It's Just A Small Room With A Sofa And Tv NO GAMES Payed Extra For Nothing All You Get Is You Need A Room Key To Access The Floor.The Breakfast Wasn't Good The Reception Was Aweful The Tacos They Had One Night The... More 

Helpful?
2 Thank The_Hotel_Official
ReyesJ32, Manager at Staybridge Suites Stone Oak, responded to this review

Thank you for your for your feedback. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Minneapolis, Minnesota
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed May 26, 2015

I stayed at this hotel for a total of eight days and nearly everything was perfect! I had a minor complaint about the cleanliness of the kitchen floor upon arrival. I ended up cleaning the kitchen floor myself just because I tend to be very picky about floors. But there were many pluses that outweighed that negative. The staff was... More 

Helpful?
Thank TexasWannabe
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Staybridge Suites Stone Oak

Address: 808 N Loop 1604 E, San Antonio, TX 78232-1377
Location: United States > Texas > San Antonio > Far North Central
Price Range: $115 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Stone Oak 3*
Number of rooms: 135
Reservation Options:
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Hotel Style:
#64 Business Hotel in San Antonio
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