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Staybridge Suites Stone Oak

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Staybridge Suites Stone Oak
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95 Reviews from our TripAdvisor Community

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Showing 93: English reviews
1 review
Reviewed October 16, 2016

I am Very disappointed at the stay bridge suites stone oak San Antonio TX. I checked in on Sept. 14th-18th for business. Upon check In I was greeted by the desk clerk she checked me in and gave me the key to the room. I had booked a room on the executive floor (5th) but trust me there was nothing... More 

Helpful?
Thank Tonya L
Houston, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 20, 2016

Hotel Location: Location perfect for getting to River Walk (20 min), Sea world (20 min), Caverns (20 min). Lot of food spots and malls nearby (within a mile). Only drawback is that the hotel is on a one way road (not big deal). Hotel Amenities: Very Friendly staff. Rooms were good, not as big as shown in pictures. It is... More 

Helpful?
Thank arun s
Washington DC, District of Columbia
Level Contributor
120 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 16, 2016

except for the slowwwww elevators, this place is exceptional, with great service and friendly employees in each and every staff position. i hope i get to stay here again soon. very quiet, very spacious, and nicely located

Helpful?
Thank ChristopherOnTheMove
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Chris T , Thank you for taking time to review our hotel . I have shared your comments with our staff and we would love to have you back with us during your next visit to San Antonio. More 

Austin, Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 10, 2016

My family has a long and, until now, happy relationship with Staybridge. We loved the 2 bedroom family suites, and the hotels were always clean, with really nice staff. This particular Staybridge, however, has ended that relationship. We booked a room here because we waited too long and could not find a room in Austin during SXSW. I reserved a... More 

Helpful?
Thank TexasLawCat
IHGService, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review

Dear TexasLawCat, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Manning, South Carolina
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 6, 2016

We have had very good stays at the Staybridge suites , they have a better than average breakfast, large rooms ,free laundry and that's a plus when on the road, decent walking areas for service animals, overall they are our home away from home

Helpful?
Thank William J
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear William J, Thank you for taking time to review Staybridge Suites at Stone Oak. We appreciate the wonderful comments regarding our breakfast , rooms and laundry. We would like to have you back with us when you are back in San Antonio. More 

Fulshear, Texas
Level Contributor
112 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 31, 2016 via mobile

Usually I like Staybridge Suites. My experience here was mediocre at best. Location is good, nice underground parking. Check in process was slow, but friendly I am a gold IHG member with a boat load of points built up so I decided to use points for this stay. I can only assume that since it was a non rev room... More 

Helpful?
Thank Fbhfour
IHGService, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review

Dear Fbhfour, Thank you for being an IHG Rewards Club Gold member and for leaving us a feedback. We are pleased to know you liked the location of our hotel. On the other hand, we are sorry for the long wait you had during check-in and also the shortfalls you have noticed during breakfast hours. We regret that fell below... More 

Maryland
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 27, 2016

Stayed here for one week for a business trip. The room was spacious and clean. They have great amenities (pool, gym, laundry). They have free complimentary breakfast. They also offer shuttle service to and from the airport and to a few locations close by. I enjoyed my stay and would stay here again in the future.

Helpful?
Thank sent4rmheaven83
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear sent4rmheaven83 , Thank you for taking time to review Staybridge Suites Stone Oak . We are happy to hear hear you enjoyed your stay , and we would love to have you back with us when you back in the area. More 

San Antonio, Texas
Level Contributor
3 reviews
Reviewed August 21, 2016

I love this properties amenities and location. Very clean property and a GREAT STAFF!! I stay at this location frequently and want to offer advice to the management. The 2 issues I mention are not from a one time visit. They are constant issues, never seeming to be fixed or taken seriously or acted upon aggressively. Please take meaningful action.... More 

Helpful?
Thank trainingtable2016
Level Contributor
12 reviews
9 hotel reviews
Reviewed May 17, 2016 via mobile

4th floor smelled like cigarette smoke for 2 weeks! Rooms are clean but musty! Location was great! Beds are comfortable! Outdoor patio and breakfast was good! I wish the happy hour went later in the evening and the breakfast was served earlier on weekdays!

Helpful?
Thank Matt M
Daniel M, Front Office Manager at Staybridge Suites Stone Oak, responded to this review

Dear Matt M , We apologize for the cigarette smell and will investigate this further the hotel is a smoke free facility and we want all of our guest to be satisfied . Thank you for taking time to review our hotel and we look forward to having you back with us again. More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 16, 2016 via mobile

Stayed here for almost 3 months. Rooms were clean. Hotel staff was great. They gave us reasonable rates. The hot tub was not working but I wasn't staying there for that. So this was not a big deal. They have breakfast everyday and dinner Monday thru Wednesday. Good deal for the price

Helpful?
1 Thank Pam R
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Pam R , Thank you for choosing our hotel for your extended stay needs . We are glad to hear how much you enjoyed our staff and will share your review with everyone. We are also happy to say our hot tub is up and running. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Staybridge Suites Stone Oak

Address: 808 N Loop 1604 E, San Antonio, TX 78232-1377
Location: United States > Texas > San Antonio > Far North Central
Price Range: $111 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Stone Oak 3*
Number of rooms: 135
Reservation Options:
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Hotel Style:
#64 Business Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Staybridge Suites Stone Oak staff and other travelers.
1 question
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Highland Hts, Ohio
over a year ago

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Questions? Get answers from Staybridge Suites Stone Oak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose the Executive Suites, so there is a personal floor access (5th floor).”
 of 5 bubbles aruns472, Sep 20, 2016 | Read review
“Stay somewhere else. At the very least, ask for a room that does not face Loop 1604”
 of 5 bubbles TexasLawCat, Sep 10, 2016 | Read review
“Request room on rear of property if you want to be off the highway”
  • Threadbare bed sheet
  • Torn Shower Curtain
  • soiled bed sheet
 of 5 bubbles mickiec2014, Mar 1, 2016 | Read review
“If there is an area of your room that is not quite up to par, ask the hotel to take care of it.”
 of 5 bubbles TexasWannabe, May 26, 2015 | Read review
“Best to ask the desk as you may be overlooking a storage facility.”
 of 5 bubbles 23Lester45, May 19, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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