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TownePlace Suites San Antonio Downtown

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505 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites San Antonio Downtown
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Showing 489: English reviews
Reviewed December 10, 2016 via mobile

We stayed for four days. The front desk attendants and the valet service employees were very attentive and pleasant. The ceiling in our room was very high which gave the room a sense of openness. The walls are thin, but that's hard to avoid in a hotel setting. Our room's kitchen sink was missing the handle but the kitchenette was...

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Helpful?
Thank Casey A
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for taking a time to write a review on or location in Downtown San Antonio. We are happy to hear you had a great stay and our staff was very attentive and pleasant. We do hope to get the opportunity of serving you again in the future.

Raleigh, North Carolina
Reviewed December 3, 2016 via mobile

Outstanding place to stay in San Antonio. Front desk was helpful, friendly and made us feel welcome. Rooms was very nice and clean with all the amenities you would expect. Just a short walk to all restaurants and shops.

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Thank Ken C
Winnipeg, Canada
Reviewed November 23, 2016 via mobile

We spent seven nights in this hotel. We were very happy with the location. A five minute walk will take you to the Alamo, the heart of the Riverwalk and many other local attractions. The room was adequate and provided sufficient accommodations. The front desk staff were very friendly and attentive but unable to get my alarm clock adjusted to...

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Helpful?
Thank sunlover6031
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

We are truly sorry for your frustrating experience. This is not our normal service and sincerely apologize that our hotel failed to meet your expectations. We have taken your feedback to heart and shared with our team as a teachable moment.

Middletown, Connecticut
Reviewed November 16, 2016

The staff at this hotel is as friendly and helpful as any we've seen anywhere in our travels. The property is well located 1 block from the RiverWalk, 1 block from The Alamo, and close to MANY restaurants and bars. We felt very safe walking in the evenings. Parking is quite expensive in this part of the City so if...

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Helpful?
Thank John C
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for taking the time to write a great review on your most recent stay with us in Downtown San Antonio. We are ecstatic to see you enjoyed your stay with us and look forward to serving you again in the near future.

Atlanta, GA
Reviewed November 15, 2016

After a successful escape from a much bigger city where I have responsibilities and things to dust, I was amused to find that my room had a small kitchen and a slightly lumpy sofa-- just like home! Seriously, it was a bit on the "shabby chic" side but was a great place to spend a week away from it all...

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Helpful?
Thank Linda T
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for your wonderful review. We look forward to having you here with us again in the future. I'm glad that you could escape and I will let you know about the renovation in the near future. Once again thank you so much and I look forward to serving you again.

Reviewed November 14, 2016 via mobile

It was unbelievably close to the River Walk. As a group of friend, we were looking for fun and bar hopping at night, and this hotel is a great place to be at. It is convenience, prices are not too unreasonable. The room was nice and clean. The staff greet us with a smile and breakfast was a great hangover...

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Helpful?
Thank Tina N
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for writing a review on our location at The TownePlace Suites by Marriott San Antonio Downtown. We are so very excited to see you enjoyed your stay with us and look forward to serving you again in the future.

Odessa, Texas
Reviewed November 9, 2016 via mobile

It was a light loud due to the street below wasn't much of a bother. Felt comfortable inside our hotel room. There was a fridge, stove, microwave, dishes and silverware. Home away from home. The riverwalk and river center isn't far at all, maybe a 5 minute walk but was nice to see all the little shops nearby.

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Helpful?
Thank fenrisucks
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for writing a review on our location at The TownePlace Suites by Marriott San Antonio Downtown. We hope you enjoyed your stay with us and look forward to serving you again in the future.

Reviewed November 7, 2016

This hotel has its location going for it most of all. We were led to believe by the website that valet parking was mandatory; we were surprised when they asked us if we wanted it. Since we didn't know what the rates were for a several-day stay at any of the nearby parking garages, we went ahead and opted for...

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Helpful?
Thank James M
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for writing a review on our location at The TownePlace Suites by Marriott San Antonio Downtown. We do apologize about your frustrations with our valet parking company, we will make sure to address your concerns with them directly. We do hope you enjoyed the rest of your stay with us and look forward to serving you...

Wellsville, Kansas
Reviewed November 4, 2016

Hotel fine. Housekeeping not so good. They didn't clean our room, I had to call front desk two times, did get towels but didn't empty trash. Another day, they didn't replace the coffee. The breakfast buffet is the same every day. Only one lady making fresh coffee, replacing waffle batter, etc. So sometimes have to wait. They often run out...

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Helpful?
Thank Grandma47
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for writing a review on our location at The TownePlace Suites by Marriott San Antonio Downtown. We are so sorry to see your displeasure with our housekeeping department and we completely understand your frustrations and will work proactively to address these issues immediately. Thank you again for staying with us.

Denton, Texas
Reviewed November 2, 2016

This hotel was exceptional. The location is perfect. You are walking distance to the riverwalk, to the river center mall, to the Alamo and great food places around. The rooms are spacious and equipped with a mini kitchen for week long events. The downside are the bathroom areas are a little small, but the housekeeping keeps the rooms very clean....

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1Thank 2014Dentontraveler
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for your wonderful review. We are so happy to see you enjoyed your stay with us while visiting the Downtown San Antonio area. We here at TownePlace pride ourselves on not only meeting but exceeding our guests expectations and I'm happy to see we were able to do so. We look forward to having you here...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
$29.00 Valet Parking Charge ... more   less 

Additional Information about TownePlace Suites San Antonio Downtown

Address: 409 E Houston St, San Antonio, TX 78205-2615
Location: United States > Texas > San Antonio > East Side
Price Range: $136 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Downtown 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Downtown Hotel San Antonio
Hotel Style:
#56 Business Hotel in San Antonio
#62 Romantic Hotel in San Antonio
#74 Family Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from TownePlace Suites San Antonio Downtown staff and other travelers.
8 questions
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Questions? Get answers from TownePlace Suites San Antonio Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Somewhere else.”
 of 5 bubbles lhbatten, 2 days ago | Read review
“Just ask for a quiet room-- they are happy to help”
 of 5 bubbles LT6799, Nov 15, 2016 | Read review
“Rooms along Broadway might be louder because of late night partying down the street.”
 of 5 bubbles jamesmZ3463MO, Nov 7, 2016 | Read review
“Don't get a room facing the pool. It can be a bit loud at night.”
 of 5 bubbles 2014Dentontraveler, Nov 2, 2016 | Read review
“Get a room on a high floor. You will not hear the rowdiness from the street so much.”
 of 5 bubbles KirkW499, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question