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TownePlace Suites San Antonio Downtown

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TownePlace Suites San Antonio Downtown
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473 Reviews from our TripAdvisor Community

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Showing 458: English reviews
Austin, Texas
Level Contributor
176 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is a typcial TownPlace Suites so you know what you are getting. It's clean, the staff was nice, it's been remodeled somewhat recently and it's in an outstanding location for the River Walk. The problem I had was they gave me a room on the first floor right on the street. It's Texas. You get a lot of guys... More 

Helpful?
Thank TXtourst
Dayton, OH
Level Contributor
194 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Was here for two weeks for work. Auto-Checked in and was told room ready at 2:00pm. Went to check in, and not ready, at 3pm. Was told 1/2hr max more. 5pm before we could check in. People during the whole 2wks had the same issue I heard. Also, rooms were not cleaned every day, let alone every other day. Try... More 

Helpful?
Thank Krumdog89
Atlanta, Georgia
Level Contributor
165 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Although this is a Marriott property, it still retains the low standards of Towne Place Suites. Very expensive valet parking: $29 per night plus fees. Carpet is old and does not have a good smell. Rooms are very poorly designed so that a person coming from the shower must ask the person in front of the lavatory to move. ONLY... More 

Helpful?
Thank jsawyer677
San Diego, California
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

Stayed her over the weekend. The location downtown is about the best thing about the hotel. It basically sits right above the River Walk and is central to all things downtown. The bad things, is the room cleanliness. My room had multiple unknown visible stains on the carpet, shower floor looked dingy, and cleaning service didn't provide clean towels two... More 

Helpful?
Thank jhinton2
Dallas, Texas
Level Contributor
64 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Standard Towneplace hotel, but very nice, clean, quiet, corner room had a street view. Very centrally located for Riverwalk, Alamo, and everything surrounding. Friendly staff, front desk, and valets. The hostess in charge of the breakfast buffet had an awesome personality, and was super friendly - she is a great asset to the hotel. I would definitely stay here again.... More 

Helpful?
Thank CbinBigD
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Do not recommend this hotel. I booked a reservation with this hotel 6 weeks ago. I received a call the same day I was supposed to check-in telling me that my reservation is cancelled because they overbooked the hotel. Very unprofessional. They shouldn't have overbooked and if it did happen, they should have told me more than a few hours... More 

Helpful?
Thank Kristin W
TEXAS
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

As far as the hotel, cleanliness, location I would give 5 stars. Hospitality and service is what got 3 stars. The guy that checked us in was great! But our very first morning there we had $100 cash in a pouch on our bed, we went to breakfast and came back and there was a cleaning cart left outside our... More 

Helpful?
1 Thank NICNACTexas
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location a block or less from the riverwalk. They did a good job of completely renovating the shell of a very old building near the Alamo. I always get a suite with a king bed and a sofa sleeper, and I use Marriott points to stay for free because it's a very good deal at only 20,000 points per... More 

Helpful?
Thank Don E
United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We wanted a clean hotel not far from all San Antonio has to offer, and as we use a hotel to sleep and shower we didn't want to pay the earth for it. We got all that and more! Location is fantastic, if you look left on exiting the hotel you can see The Alamo, Riverwalk is a minutes stroll.... More 

Helpful?
Thank West66
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Good Afternoon, Thank you so much for taking the time to write a review on our property. I am very happy to see that you had an excellent time with us. We here at TownePlace Suites San Antonio Downtown pride ourselves on taking care of our guest and ensuring that they have an excellent stay with us, Im happy to... More 

Colorado Springs, Colorado
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 17, 2016 via mobile

The location is great, especially for anyone needing to access other facilities in the area, like me. I'm here for a conference, so I have to stay here, per my agency's lodging requirements. I was initially excited, based on the location and previous experiences with Marriott. That quickly turned to disappointment and disgust. Our room wasn't ready until 9pm, even... More 

Helpful?
Thank stellanola
Jesse R, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Ms. Schuchardt We do apologize about the inconveniences you experienced during your check in. I understand how upsetting this may have been for you, we however do hope that the complimentary valet parking for your entire stay with us and your night with us after your business trip was over, certainly shows our gratitude and appreciation of you. Our housekeeping... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
$29.00 Valet Parking Charge ... more   less 

Additional Information about TownePlace Suites San Antonio Downtown

Address: 409 E Houston St, San Antonio, TX 78205-2615
Location: United States > Texas > San Antonio > East Side
Price Range: $114 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites San Antonio Downtown 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Towneplace Suites San Antonio Downtown Hotel San Antonio
Hotel Style:
#56 Business Hotel in San Antonio
#62 Romantic Hotel in San Antonio
#74 Family Hotel in San Antonio
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