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TownePlace Suites San Antonio Downtown

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409 East Houston Street, San Antonio, TX 78205
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TownePlace Suites San Antonio Downtown
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423 Reviews from our TripAdvisor Community

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Auburn, Alabama
1 review
1 of 5 stars Reviewed 4 days ago NEW

This is a terrible establishment. They overbook, don't care if university students who have driven 12-13 hrs to be there for a contest at Texas A & M have beds to sleep in, put them in an elevator size room with 1 bed for 3 people, refuse to fix the problem or offer any solutions.

Helpful?
Thank Shrn12016
Eastern Shore, AL
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is just off the river walk and is in a prime location to walk over to the Alamo, mall or Riverwalk. Our room was clean and the staff was friendly. We have stayed here twice and I would not hesitate to stay here again.

Helpful?
Thank sarahkathleen1
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace once again. We appreciate you letting us know you enjoyed your stay and do hope you come back to see us real soon. Dee Siers General Manager More 

New York City, New York
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I originally picked this hotel because of its location and it is a great looking hotel with indoor swimming pool. But I was notified the morning before I arrived at the hotel that, the room I booked through Expedia was not available anymore and that they have to transfer to another hotel, La Quinta. I was given this notice on... More 

Helpful?
1 Thank Hoysing
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for letting us know about your recent experience at the Towneplace San Antono. We do apologize for not being able to accommodate your stay but do hope if travel permits you give us another opportunity. Dee Siers General Manager More 

Iowa City, Iowa
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel for three nights for a work trip. The hotel is nice, clean and in a great location. It is one block from the Alamo and one block for the Riverwalk horseshoe. Our room was spacious with a small kitchen. The hotel is partially owned by the Iowa company Hawkeye Hotels. My experience in any Hawkeye... More 

Helpful?
Thank Janelle R
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying at the Towneplace San Antonio. We are glad to hear that you enjoyed your stay and that our location was great for your travel. Dee Siers General Manager More 

St. Louis
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a short 3-day trip to San Antonio. I picked the hotel because of the reviews and the proximity to the River Walk. The entrance to the River Walk is extremely close and we felt very safe walking the streets day and night. Two of the days we were here, there was a police officer on the... More 

Helpful?
2 Thank Jessi_STL
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying with us and letting us know that you enjoyed your stay. We appreciate that you would recommend our hotel . Dee Siers General Manager More 

Denver, Colorado
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great base of operations for an alcoholic assault on the Riverwalk. Though be warned if you drink too much you'll still get lost. Nice rooms, reasonably priced. One thing though, if the front desk says they told the valet to bring your car, and a half hour goes by and still no car, they lied.

Helpful?
Thank Craig D
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thanks for staying with Towneplace San Antonio. We do apologize about the valet service and will address it. Thanks again. Dee Siers General Manager More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Repeat stay for the annual San Antonio Cocktail Conference. This gem of a hotel is just over a block from some of the best restaurants and activities in San Antonio. On the corner of Houston and Broadway and an easy walk to the Riverwalk, Alamo and Majestic theatre. We travel a lot and usually stay Marriott. While Townplace Suites is... More 

Helpful?
1 Thank Mark S
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying with us once again. So glad to hear that you enjoyed your stay and our amenities. We appreciate you letting us know you will come back. Sincerely, Dee Siers General Manager More 

Reigate, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Can't say enough about this great property. First off is the tremendous and knowledgeable staff that makes you feel welcome and look after pretty much your every need. Diana and Alyssa were so lovely. The room has a full kitchen with 2 electric hobs, a large fridge, a microwave and a large array of cooking utensils.I don't bother with hotel... More 

Helpful?
Thank WF1Gontour
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you so much for letting us know you enjoyed your stay. We are glad to hear that our staff made you feel right at home and that our location was great for your travel. Come back to see us real soon. Dee Siers General Manager More 

New York
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel, perfectly located one block from the river walk and most of the downtown attractions. The only I found to be missing is the lack of a mirror outside the one located over the bathroom sink. Otherwise, very comforatable.

Helpful?
Thank GOVtravelerNewYork
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for staying with us and letting us that you enjoyed our hotel. We are sorry about the mirror but glad to hear it was ok. Come back to see us if travel permits. Dee Siers General Manager More 

Stonington, Connecticut
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights in November, at just over $100 a night it was about half the price of the conference hotel and only one block away. The room was spacious and comfortable. The breakfast in the morning included waffles, eggs and ham in addition to oatmeal, fruit and cold cereal. The service at breakfast was really friendly... More 

Helpful?
Thank Stephen E
Dee S, General Manager at TownePlace Suites San Antonio Downtown, responded to this review

Thank you for letting us know that you enjoy your stay with us and that we made it ok for your travel. If you come back to San Antonio come back to see us. Sincerely, Dee Siers General Manager More 

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