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Holiday Inn San Antonio N - Stone Oak Area

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Holiday Inn San Antonio N - Stone Oak Area
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167 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Stuart, Florida
Reviewed October 11, 2016 via mobile

Maybe it was just my luck but I had more issues than normal. The room was nice but there were several maintenence issues including a whirlpool with broken jets, a stuck shower selector, wake up calls at wrong time, a shower curtain that was nearly too short to contain the spray, pictures hard mounted very crooked on the walls, desk...

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Helpful?
Thank bill555555
Enrique S, Front Office Manager at Holiday Inn San Antonio N - Stone Oak Area, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Enrique...

Houston, Texas
Reviewed September 17, 2016 via mobile

Check in to room 235, I was taking a shower and yikes, I saw a roach while I was taking a shower. My husband came in and said what are you yelling at. The roach on the curtain he killed it. We got ready went downstairs and asked to be moved to another room. We went to 215 same thing...

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Helpful?
Thank Ann M
IHGService, Guest Relations Manager at Holiday Inn San Antonio N - Stone Oak Area, responded to this review

Dear Ann M, Thank you for your feedback regarding your stay at Holiday Inn San Antonio North Hill Country, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we fell below your expectation regarding cleanliness. We will address this concern....

Reviewed July 25, 2016

This Holiday Inn Express is brand new so it is super nice, beds are comfortable, WiFi is fast, everything is new, only drawback is there is no free breakfast since there is a restaurant on site you have to pay if you want to eat breakfast and it's pricey, better off leaving for breakfast out, unfortunately during our stay there...

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Helpful?
Thank International_Traveler
IHGService, Guest Relations Manager at Holiday Inn San Antonio N - Stone Oak Area, responded to this review

Dear International_Travel, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you liked our brand new property. As for the breakfast, we do have an on site restaurant that can cater to all your meals. Nevertheless, your review is vital for improving the service and quality we offer to our...

Williamsburg, Virginia
Reviewed July 24, 2016

We spent two nights here while visiting friends in the area. Check-in went very smoothly and we were pleased to get a room on the ground floor. The staff was friendly and efficient. Our room was spacious, well-appointed and spotless; the beds were pillow-top with both firm and soft pillows; and there was a safe in our room. We were...

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Helpful?
Thank happyhamster123
Kaufman, Texas
Reviewed June 19, 2016

Friendly staff, nice room,quiet but bathroom could have been cleaner (cheeto and hair on bathroom floor). Dinner in restaurant was reasonable and convenient. Complimentary breakfast, as most hotels do these days, would have been preferred.

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Helpful?
Thank blkbear30
Reviewed June 3, 2016 via mobile

Great place friendly staff Good restaurant, bar and happy hour Room service I will stay here again Nice roof top lounge area Hotel close to about everything Great that there is no highway noise in the rooms

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Thank Emmett K
San Antonio, Texas
Reviewed May 18, 2016 via mobile

Hotel is fine for the most part , but there were 3things I didn't like 1 bathroom floor had bunch woman hair 2 stuff in the fridge from previous guests 3 the smell of sweat on sofa/carpet. In other words they need to clean better and supervise in between stays.

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Helpful?
Thank ap8108
IHGService, Guest Relations Manager at Holiday Inn San Antonio N - Stone Oak Area, responded to this review

Dear ap8108, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your comments regarding the poor bathroom cleanliness, leftover stuff inside the refrigerator and the unpleasant odor have been taken into account. Allow me to apologize...

Corpus Christi, Texas
Reviewed May 17, 2016 via mobile

Awesome Hotel great staff and sales Rep Ms.sarah always recommend to stay here clean hotel & soft beds kiitcken food is Amazing & the selection of activies movies places to Eat & Main Event right up the street all within 1-3 miles from the hotel as well.

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Helpful?
Thank Joe E
Washington DC, District of Columbia
Reviewed May 13, 2016

except for the tardy housekeeping service, this is a great place - really nice, tastefully appointed and quiet room, very reasonable price, and fairly good breakfast (except the potatoes) at a decent price. Very very nice and helpful front desk staff

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Thank ChristopherOnTheMove
Opelousas, Louisiana
Reviewed May 9, 2016

Management needs firing, this is just plain incompetence! Holiday Inn Express is advertising on it's website that you get certain amenities, but when you get there, signs are up because everything is broken! What a rip off. Washers and dryers - Broken Ice Machine - Broken Pool and Spa - Broken Water machine at the gym - Broken Sun deck...

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Helpful?
Thank Owen M
IHGService, Guest Relations Manager at Holiday Inn San Antonio N - Stone Oak Area, responded to this review

Dear Owen M, Thank you for writing a very detailed review regarding your stay. We certainly regret the overall dissatisfaction you had experienced during your stay especially with the amenities and facilities not to be working and poor cleanliness on the elevator. I have sent you a private message in order to obtain more information about your stay. We hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Holiday Inn San Antonio N - Stone Oak Area

Address: 19280 Redland Rd, San Antonio, TX 78259-3342
Location: United States > Texas > San Antonio > Far North Central
Price Range: $93 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio N - Stone Oak Area 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Holiday Inn San Antonio North-Hill Country Hotel San Antonio
Hotel Style:
#94 Business Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn San Antonio N - Stone Oak Area staff and other travelers.
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Questions? Get answers from Holiday Inn San Antonio N - Stone Oak Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Back side of the hotel (front side a lot of noise from the clubs/bars)”
 of 5 bubbles Yogi459, Feb 17, 2016 | Read review
“We got a room on the top floor, corner.”
 of 5 bubbles stevebU7900XF, Jan 20, 2016 | Read review
“Like others have said ask for a room away from COSTCO.”
 of 5 bubbles Jdhopson, Dec 17, 2015 | Read review
“Back of hotel away from 127, 227, 327 or 427”
 of 5 bubbles June475, May 2, 2015 | Read review
“All rooms with easy parking lot and elevator access”
 of 5 bubbles V5478KRdavidl, Feb 23, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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