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JW Marriott San Antonio Hill Country Resort & Spa

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Traveler (1258)
Room & Suite (478)
Pool & Beach (166)
Overview
  • Excellent64%
  • Very good23%
  • Average8%
  • Poor3%
  • Terrible2%
Travelers talk about
“cibolo moon”(310 reviews)
“lazy river”(495 reviews)
“high velocity”(128 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,795)
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2,754 results
Traveler rating
1,702
652
229
101
70
Traveler type
Time of year
LanguageEnglish
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1,702
652
229
101
70
Show reviews that mention
All reviewscibolo moonlazy riverhigh velocityhill countrycrooked branchtpc golf coursepool areaadult poolkids activitieskids clubbeautiful propertylounge chairslobby barlabor day weekendbusiness conferencefire pitconference center
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1 - 5 of 2,754 reviews
Reviewed yesterday

My husband and I stayed at this resort from a Sunday to a Friday. I was looking for a relaxing experience since my days would be spent on property. At first, we were overwhelmed with the number of children running around and the normal chaos...More

Thank avivaleah
Reviewed yesterday via mobile

Overall the experience was mediocre. The resort is billed as 4.5 stars in TripAdvisor- which is a gross overestimation. The facility was clean and nice enough but here are the problems: Lack of and weak customer service. We tried to have drinks and snacks at...More

Thank kuzinjk
Reviewed yesterday via mobile

One of, if not the nicest hotel I have ever stayed at and we travel a lot. Whole family was happy. Room was spacious and clean with a huge tv and large walk out balcony/patio . Water park and pool were clean and fun. Boys...More

Thank texas_wino76
Reviewed 3 days ago

Tonight I am staying in a $750++ suite that I booked for 4 nights because pics on internet showed it having a nice living room. Wanted it so my adult kids staying in other rooms would have a place to hang out together, right? Checked...More

Thank lm168873
Response from toddw100, Resort Manager at JW Marriott San Antonio Hill Country Resort & SpaResponded yesterday

Good Day Im68873 and thank you for providing us this feedback. I am shocked and embarrassed and I should have known about this situation. All of our suites, regardless of renovation status should be fully furnished and I will follow up and make it so....More

Reviewed 3 days ago

For $450 per night, this place should be immaculate and have amazing service. Sadly they fell way below expectations on both. This would be a 1 star rating, but many of the staff were friendly and helpful and our day at the spa was wonderful,...More

Thank Amanda B
Response from toddw100, Resort Manager at JW Marriott San Antonio Hill Country Resort & SpaResponded yesterday

Good Day Amanda B. Thank you for taking the time to provide us with your very thorough review of your experience at our Resort. All of the details you mention are important to us and I am deeply disappointed that we did not meet our...More

View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Meeting Rooms
Room Service
Wheelchair access
Dry Cleaning
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
$279 - $1,477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#10 Family Hotel in San Antonio
#15 Romantic Hotel in San Antonio
#16 Luxury Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$279 - $1,477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#10 Family Hotel in San Antonio
#15 Romantic Hotel in San Antonio
#16 Luxury Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveler (1,258)
Room & Suite (478)
Pool & Beach (166)
Dining (110)
Family and Play Areas (27)
Business Center & Event Rooms (25)
Amenities (24)
Questions & Answers
Ask a question
andrewtex123
July 29, 2018|
AnswerShow all 4 answers
Response from toddw100 | Property representative |
All year round as long as the air temperature is above 60 degrees F.
0
Votes
Connie05342
July 21, 2018|
AnswerShow all 10 answers
Response from Ellen F | Reviewed this property |
No, you do not. But if hotel is really packed I would make a reservation to be safe. Enjoy!
1
Vote
Room Tips
"Go to another hotel"
Read review
"Wait until after the rennovation and look for a good deal to reduce the room rate."
Read review
"weekends is very expensive if you are on a budget"
Read review
"most rooms have a decent view"
Read review
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