We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott San Antonio Hill Country Resort & Spa

Booking.com$309*
View Deal
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 12 more sites!
Professional photos
JW Marriott San Antonio Hill Country Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

2,373 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,340: English reviews
Start your review of JW Marriott San Antonio Hill Country Resort & Spa
 Click to rate
San Antonio, Texas
Reviewed yesterday NEW

Check in and customer service - excellent. Breakfast buffet really good, as was the service. Velocity sports bar - hasn't been good for years and sadly still is not. Service there is always awful and food average at best. The pools are great but lack cleaning - the adult pool is gross and needs complete scrubbing. Worst issue this trip...

 Report
Helpful?
Thank NJ W
Belleair Beach
Reviewed 2 days ago NEW

Far from 5 star. rooms are mediocre and quite worn. Ordered room service and it is very difficult to get any answers regarding the selection on the menu because the person taking the order is not in the dining room or kitchen. 2 out of 2 orders arrived incorrectly. I am going to the spa this afternoon and hope to...

 Report
Helpful?
1Thank Susan V
Management response:

Thanking you for sharing your feedback with us. I'm so sorry to hear that you have not been enjoying your stay with us! Your concerns are something that I will bring back to my team to discuss in hopes that we can learn from our shortcomings. If you have an opportunity, we would love to speak with you in person...

Reviewed 3 days ago NEWvia mobile

A resort nicely located on hill and near to airport. A huge water park with amazing water games and rides. A class golf course with club. A better and bigger room with clasd of service. My 4 night stay was quite comfortable and amazing

 Report
Helpful?
Thank Sar U
Virginia
Reviewed 3 days ago NEW

I'm writing this review from a Platinum member point of view. I am comparing my experience here w the other Platinum members' experiences and other hotels. We've traveled in many places and many Marriott hotels, and usually at check in, we are acknowledged about being Platinum status and given upgrades (dependent on availability). This time, The front desk was very...

 Report
Helpful?
Thank 4NY2VA
Management response:

Dear 4NY2VA, Thank you for providing us with your feedback. I'm so sorry to hear that you have not felt value in your stay and that you have not been recognized sufficiently for your loyalty as a Platinum Elite member. Your business and your choice to stay with us is not something we take for granted and I'm sorry to...

Struthers, Ohio
Reviewed 5 days ago NEW

The Resort was awesome, service spectacular and the food over the top! We would definitely visit again. What a wonderful city, visited the Alamo, River Walk and Boat tour. Everyone was so kind and polite. Great town and awesome vacation!

 Report
Helpful?
Thank chkwag
Oklahoma City, Oklahoma
Reviewed 6 days ago NEW

This is probably my third trip to this hotel and the service and professionalism of the hotel is at the highest level. One of our meals was held at the on property restaurant and everything was excellent! Played around of golf and the course was in pristine shape. Excellent attention was given from the beverage cart ladies. I arrived late...

 Report
Helpful?
Thank cindyrw
Aiea, Hawaii
Reviewed 1 week ago NEWvia mobile

The room was large with a very large TV. The spa was awesome with a fair sized coed lounge area. Dinner at 18 oaks was the best and the Jalapeno infused drinks at Cibolo Moon were awesome!! I wish we had a couple more days to lounge around.

 Report
Helpful?
Thank mdgucci
San Antonio, Texas
Reviewed 1 week ago NEWvia mobile

My husband surprised me with this trip for Mother's Day. We went Saturday with our young son to check in. We tried to self park but the lot was overflowing onto illegal parking spots so we had to valet. The arrival was ok... Our bellman was nice, led us to the room with helpful information. He asked if there was...

 Report
Helpful?
Thank Gabriela K
Management response:

Gabriela K, Thank you for taking the time to provide us with your feedback. I'm so sorry to hear that you had such a frustrating experience with our valet team. We absolutely understand the importance of first and last impressions and we strive to ensure that your comings and goings are warm and friendly. I'm sorry to hear that this...

Reviewed 1 week ago NEWvia mobile

This year we decided to have a staycation for Mother's Day! All I wanted was to lay by the pool and enjoy the time with my family! We live down the street, and still come here whenever we can! My girls, ages 14 and 9, love the slides, the lazy river and all of the activities! I always feel safe...

 Report
Helpful?
Thank Pam S
Austin, Texas
Reviewed 1 week ago

I'm local to San Antonio and my wife and I sometime visit the JW just to get away for a little staycation. I'm a marriott fanboy, platinum status, and travel weekly. I love the JW brand, a few week prior I stayed at one in Phoenix (Camelback). This last visit to the JW in San Antonio was a poor experience...

 Report
Helpful?
1Thank Dan M
Management response:

Dan M, Thank you for taking the time to write about your recent stay at the JW Marriott San Antonio Hill Country Resort & Spa. Please accept our sincere apology for the challenges your experienced with our front desk staff. Please feel free to contact me directly with more specific feedback so that I can follow up with the appropriate...

Questions? Get answers from hotel staff and past guests. Ask a question

1,257 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1053)
Viewed
Room/Suite (154)
Viewed
Pool/Beach Area (122)
Viewed
Dining (39)
Viewed
Family/Play Areas (21)
Viewed
Hotel & Grounds (217)
Viewed
View from Room (72)
Viewed
Bathroom (55)
Viewed
Business Center/Function Rooms (12)
Viewed
Other (361)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (204)
Viewed
Pool/Beach Area (32)
Viewed
Hotel & Grounds (61)
Viewed
Business Center/Function Rooms (11)
Viewed
Room/Suite (51)
Viewed
Dining (13)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (3)
Viewed
Other (32)
06/04/2017 06/05/2017
Hotels you might also like...
Travelers also viewed these San Antonio hotels
East Side
Omni La Mansion del Rio
Omni La Mansion del Rio
#21 of 354 in San Antonio
3,547 reviews
East Side
The Westin Riverwalk, San Antonio
Hotel Contessa
#11 of 354 in San Antonio
3,075 reviews
Show Prices
Show Prices
Show Prices
East Side
Mokara Hotel and Spa
Mokara Hotel and Spa
#2 of 354 in San Antonio
1,403 reviews
Midtown
Hotel Emma
Hotel Emma
#1 of 354 in San Antonio
1,475 reviews
Hotel Valencia Riverwalk
#10 of 354 in San Antonio
2,950 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
18 Oaks
18 Oaks
Cuisines: American, Steakhouse
Cibolo Moon
Cibolo Moon
Cuisines: American, Southwestern
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more   less 

Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78261-2018
Location: United States > Texas > San Antonio
Price Range: $279 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Hotwire, Travelocity, Orbitz, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly, HotelsClick and Hotel.de so you can book your JW Marriott San Antonio Hill Country Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
Hotel Style:
#2 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#11 Family Hotel in San Antonio
#15 Romantic Hotel in San Antonio
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from JW Marriott San Antonio Hill Country Resort & Spa staff and other travelers.
67 questions
Ask a question

See all questions (67)

Questions? Get answers from JW Marriott San Antonio Hill Country Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Balcony over the bridal pool was quiet and great view!”
chkwag, 5 days ago | Read review
“All rooms that I have experienced have been nice.”
cindyrw, 6 days ago | Read review
“The rooms facing the golf course are pretty, if you can snag a suite, the outdoor balcony is nice.”
danm282, 1 week ago | Read review
“Do not accept double beds”
hsblendo, 2 weeks ago | Read review
“Resort pools are open till 10pm, so if you want quiet, face the golf course”
jholl13, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$309* /night
View Deal
HotelQuickly$519
JW Marriott$309
Hotels.com$309
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates