JW Marriott San Antonio Hill Country Resort & Spa
23808 Resort Parkway, San Antonio, TX 78261-2018
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About
#83 of 398 hotels in San Antonio
Location
4.2
Cleanliness
4.7
Service
4.4
Value
3.8
GreenLeaders GreenPartner
Nestled amid 600 acres of oak-covered hills in the Texas Hill Country, JW Marriott San Antonio Hill Country Resort & Spa is a luxury haven within a stunning landscape. Explore San Antonio's most popular attractions near our hotel, including wineries, SeaWorld, and Shops at La Cantera. Retreat to our hotel for a River Bluff Water Experience, a nine-acre water park featuring a 1,100-foot lazy river. Savor delectable fare at one of our six resort restaurants or rejuvenate in our luxury spa. Find your respite in upscale hotel accommodations. An inspiring destination with something for everyone, our resort offers quiet luxury in the beautiful Texas Hill Country near San Antonio.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Water park
Kids pool
Paid private parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Vending machine
Billiards
Table tennis
Waterslide
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Location
23808 Resort Parkway, San Antonio, TX 78261-2018
Getting there
Rental CarsSee rental cars from $29/day
3283Reviews148Q+A100Room tips
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I gave this rating a 4/5 stars because when we ordered room service it took them a lot of time to deliver the food to us. But other than that it was an AMAZING experience for everyone in my family, we had a lot of fun at the water park and making s’mores by the campfire that they have. The hotel room was super nice and clean and had a ton of space in the closet!
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: The best time to check in is early in the morning if you are visiting with in the summer or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 4 days ago
Dear KirbyJones75, Thank you for taking the time to tell us about your stay with us at JW Marriott San Antonio Hill Country Resort & Spa. Our goal is to have each guest leave richer than when they arrived; therefore, we are pleased to read you and your family enjoyed our stylish accommodations and the brilliant amenities we offer, including our nine-acre water park featuring a 650-foot rapid river and 1,100-foot lazy river. Having said that, we regret the delay you experienced with our room service. We will address this appropriately, and we are grateful for your insight. We look forward to seeing you all again for another immersive experience. David Cronin, Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited my mother for Mother’s Day. She lives in an assisted living community north of San Antonio and I’ve been wanting to check out the JW Hill Country, so I made a lunch reservation at 18 Oaks (the supposedly terrific steakhouse restaurant) a few weeks before my visit. After arriving to the valet chaos and getting mom in her wheelchair, I followed the signs to 18 Oaks, down a long hallway with a ramp going down. We got to the next sign pointing us to the restaurant, which sent us outside. However, there is no ramp - just a lot of stairs. We backtracked and checked to see if a nearby elevator would take us down to the right place so we could get to the restaurant. Nope - it only goes to the spa. So, back into the building, up the long hallway ramp and to the front desk. They seemed baffled that I couldn’t find my way to the restaurant and sent one of the bell staff to escort us. She took us to exactly the same places we had just been. Still nothing but stairs. So, again, back into the building, up the long hallway ramp and to the front desk. At this point I’m drenched from the heat, humidity and wheelchair-pushing workout. This time a gentleman said he would escort us. He tried to take us the same way again. When I explained we had already been that way, he said he was certain there was a pathway with no stairs. I asked him to go ahead without us and come and get us if that was indeed true. He came back and said he couldn’t find a way to the restaurant without stairs. Next I was told to ask the valets for a shuttle to the restaurant. When the “shuttle” came, it was a golf cart. It was obvious my 92-year-ole mother would not be able to get in and out easily, and I was not going to risk her getting hurt. It was time to give up. I asked for my car back from the valet and we took our sweaty, frustrated, exhausted selves elsewhere. My biggest question is this: why would a 5-star resort not have handicap access to some of its main facilities? And aren’t there laws that require public areas of hotels to be handicap accessible? The main entry doors also don’t have auto-open buttons. All in all, a very frustrating Mother’s Day.…
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Date of stay: May 2023
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 1 week ago
Hello Seattle_RWB, Thank you for sharing your experience with us. We sincerely apologize for the difficulties you encountered during your visit to our property. Your feedback regarding the lack of handicap access and the challenges you faced with finding the restaurant is greatly appreciated. We take accessibility concerns seriously, and we will use your comments to improve our facilities and signage. We understand your disappointment, especially on such a special occasion, and we apologize for any inconvenience caused. We value your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future. David Cronin, Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a two night stay and play at the J W Marriott San Antonio at the TPC San Antonio. It rained the second day and the Marriott refused to give us credit for the second days charge for the golf green fee. This is a charge of approximately $520 that we could not use and they refused to credit. I would advise anyone considering a stay and play package at any Bonvoy resort to avoid the booking as there is no credit for rounds not played.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: There is little to no communications between the clubhouse and the hotel. Be aware before you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 2 weeks ago
Hello lmfluke, Thank you for being our guest and sharing your review. We understand your frustration and disappointment with not receiving a credit for the second day's charge for the golf green fee, and we apologize for any miscommunication or misunderstanding regarding our policies in such circumstances. We appreciate your comments and will review our policies and communication procedures to ensure that guests have a clear understanding of our offerings and potential limitations. Please know that your feedback is valuable to us, and we hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future. David Cronin, Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very large resort. At times, you may find yourself as part of a convention group. Important to plan your stay prior so that you can maximize amenities. Staff was excellent. Food at all restaurants was excellent. My wife enjoyed the Spa. Important to carry your credentials or wrist bands given access to lazy river is governed. First class golf.
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: This is a destination resort. Best not to view it just as an overnight stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Extremely disappointed with the housekeeping/cleanliness/management. We stayed there for 3 nights and we had 2 connecting rooms. Mind you I have a 6 year old and an 11 month old. The second day before we left the room for the pools, I called front desk and requested cleaning because I knew when we came back, the baby is going to need nap. We must’ve been gone to the pools for about 4 hours. We came back to the room around 5pm-6pm only to find out the room hadn’t been cleaned and of course there were only 1 clean towel left. I then called the front desk again to ask what happened. What was the miscommunication here? A few hours had gone by, nobody had called back. I called again. The front desk then said someone on their way. I knew by then better to trust any front desk. We had dirty toddler and baby and even the adults. I’m like ‘just send us some clean towels.’ Much later gone by, house keeping finally showed up. Now the our third day, I’m done with calling and housekeeping. But my husband said he called before we came down to the pool. I’m like ‘Good Luck!’ Sure enough we came back to the dirty messy rooms. And the entire day nobody came to clean. Then on the 4th day we checked out, as we packed our stuffs, we found trash from precious occupants in the tv stand. Sigh! At the check out counter, I informed the front desk about the situation, she said they’re supposed to clean everyday. Duh! It’s not my first time here. We’ve stayed there so many times. And every time was good. I don’t know what happened to the quality control here and management too. They don’t seem to know what’s going on. Look we paid the JW Marriott price right? I know different JW has different management. But there’s certain expectations/ standards that comes with the luxury brand. I’m honestly underwhelmed with this hill country location. The downtown Austin one knows how to appreciate our loyalty a lot better. We were offered an executive suite upgrade on our second stay. But this one never ever! Of all the numerous times that we’ve been! Obviously gold elite is not worthy of upgrade. Wow! What a way to appreciate our patronage.…
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded Apr 21, 2023
Hello Leahzhang, Thank you for taking the time to evaluate your stay. We are disappointed to learn about the difficulties you encountered with our housekeeping service. The concerns you have outlined are not acceptable by our standards, as we strive to provide clean, refreshing accommodations and timely, consistent service for every guest. Your feedback has been addressed with our team to ensure we are better equipped to serve our guests going forward. We truly appreciate your feedback and your loyalty to the Marriott brand. It would be an honor to welcome you back and show you our devotion to elevated hospitality. David Cronin, Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is one place I never thought I would be leaving a review like this. I was at the JW Marriott San Antonio for the American Hospital Association's Rural Healthcare Leadership conference. I was with 2 other people who were attending the conference. When we checked in, it was a bit of a mess. Reservations for most didn't match up with confirmation numbers given. We had reservations, checking out Wednesday, Feb. 22. The other two were told they could not be found for the last night. However the desk clerk said no problem and was able to add Tuesday night. They just needed to come to the desk on Tuesday to have their keys rescanned. Well that didn't work as they were told they didn't have a room booked for that night. When they located the clerk who did the check-in, he was able to straighten it out. When it was my turn to check in I was told I had a room and was set to check out on Wednesday. He said I was in a luxury suite, which seemed odd as my reservation was for a room with 2 queen beds with a walk out deck. I didn't really think much of it as I thought somehow I received a complimentary upgrade since I'm a member of Marriott's Bonvoy program. Well when the bill arrived, it was not what was expected. I was charged about $3000.00 more for a room I never requested. At checkout I didn't have time to try to straighten things out as I had to get to the airport to catch a flight home. I went through the dispute process with Capital One and it was denied. Marriott said I received the services requested and Capital One sided with Marriott. I tried again to dispute the charges saying what I received was not what was reserved. I submitted a copy of the email from Marriott for the original reservation for my room. It showed what the rate was to be for Saturday-Monday night. For Tuesday night, I submitted a copy of a bill for another person in our group, showing what they were charged. Clearly what was submitted was not what they charged me--it was much less. This was submitted following a lengthy conversation with a CSR from Marriott Business Services. I was told that the request for a refund was REJECTED by a controller. I was not able to get a clear explanation as the WHY it was rejected. The evidence was given as to what my reservation was for and what others were charged for the final night. However it was basically denied. If Marriott tries to say I requested the upgrade, that's not correct. I have 2 other people who were with me to back me on this. The only request we had was getting rooms close to each other on the same floor. Nothing about upgrades. The JW Marriott San Antonio is a beautiful resort. HOWEVER be very careful to check that you get what's booked and you don't get the old "bait and switch". This is something I never expected from Marriott, and it leaves a very bad taste in my mouth--and I'm not afraid to tell others to avoid any JW Marriott, so they can avoid what happened to me. If someone from the JW Marriott in San Antonio wants to reach out to me to discuss this, that would be great. Trying to work with Marriott's customer service is not the easiest as you never know if you're going to reach someone in the US or abroad. …
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded Apr 19, 2023
Hello BrianV382, Thank you for being our guest and for reaching out to us through your review. We sincerely apologize for the billing concern that you are having and for the difficulty with getting this resolved. We would like to gather some additional details about this and I ask that you email me directly at the email address below so that I can contact you concerning this matter. Thank you again, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Casey Finnikin Senior Rooms Operations Manager Casey.Finnikin@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff at reception was great. Easy checkin and building employees friendly. In the morning we were woken up at 7:30 as a full construction crew was breaking down a golf grandstand. There had been a golf tournament there. So loud construction at 7:30 in the morning. We had to change rooms. When I brought this up to the manager, he had no idea, this was going on. And did not write back as to when it would be finished. We had to switch rooms. In the new room when we went out side to our patio my son was attacked by fire ants. Once again, Manager said he had no idea that Fire ants we’re on premises at all. Safety team did great job. Sent pictures of nests to manager, no response, no discount on room (safety team said they would get one for me from Manager. Lucky I’m not suing them.). First room did not have a safe. Building staff was in my room for 10 minutes. Looking for a safe that was not there. We needed a cot brought in. The mattress wasn’t even a mattress. It was like a cheap boxspring. Asked the manager if it ever felt the cot mattresses and he said no. Lots of stuff like this overlooked . Only one tennis court there. And quite a Walk to get there. And they cannot tell you if somebody is on it or not. All it would take would be a small camera on the tennis court that they could view from the front desk. A very minimal investment. Once again, just small details that management is missing here. My patio was pretty filthy. Bird poop all over the chairs. Empty seltzer cans. Cleaning staff should also clean outside room. Plenty of chairs at the pool was a good thing but they play the same dozen songs on loop over and over again. Once again sent Manager an email about that with no response. Overall an average Marriott , a very friendly and helpful support. Staff with management just not hands on and paying attention to details.…
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded Apr 15, 2023
Hello Discover47779768210, Thank you for being our guest and sharing your experience. It is disappointing to read that we did not meet your expectations during your visit with us. We understand your frustrations from the issues you outlined, and we regret any missed opportunities to make your stay the perfect one you deserve and expected. We have shared your comments with our management team to help improve our guest experience and to ensure we are more attentive as well as responsive to our guest's needs and requests. While we know this cannot change your experience, we do hope you will accept our apologies, and you have our assurance that we will improve going forward. We appreciate your patience and we hope you will give us another chance to provide you with the hospitality you deserve and should always expect from us. David Cronin, Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IslanderOnTheGo wrote a review Apr 2023
Charlottetown, Prince Edward Island, Canada4914 contributions209 helpful votes
I was really impressed by my stay at the JW Marriott in San Antonio. It is a massive hotel that is immaculate. The service is also top notch. A big reason I booked here was to play some golf at the attached courses. If you're coming for golf, this is certainly a convenient option. There is also a beautiful waterpark that I unfortunately didn't get to use due to the bad weather. It's a fairly pricey option, but I'd definitely return and highly recommend the JW Marriott San Antonio. Thank you to the staff for Ana amazing few days.
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
Room Tip: The pools close depending on the temperature
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded Apr 12, 2023
Dear IslanderOnTheGo, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to giving seamless and intuitive service. We are especially happy you enjoyed our on-site golf. We would love to have you again to take advantage of our waterpark. Thank you once more for choosing JW Marriott San Antonio Hill Country Resort & Spa and for your recommendation; we look forward to having the opportunity to accommodate you again soon. David Cronin, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is what a JWM property should be. Hotel and grounds were immaculate. The pool and lazy river were relaxing enough to spend the entire afternoon there. Housekeeping did an exceptional job. Cibolo Moon for dinner and drinks was special also.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We drove from Houston for a weekend at JW Marriott - San Antonio. However, one of the key cards issued to us was defective. I have the other card in my wallet but was out of the hotel for errands. So when my wife and kids returned from the pool, they couldn’t open the room. So, my wife went down to the lobby to ask for a replacement card but they would not give her one. They asked for my ID, since they said the room was under my name. I sent my wife a photo of my ID but the front desk person - Roxy Garcia, says it wasn’t enough and wanted to see me in person. My wife requested to see the Manager - Oscar Gregorio, who came to the counter but was unable to help at all, he was asking for the same thing. My wife was upset and tearful, they were all wet by the lobby waiting to get a replacement key card. I mean, they issued a defective card and made it look like we’re at fault. It’s not like we’re checking-in once again. I already showed them my ID and credit card when we checked in, we just needed a replacement key card for a defective card and they wanted to see me in person?! In short, I was forced to drive back to the hotel to show them my face and my ID. What if I am in a conference or business meeting and can’t be bothered?! …
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Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded Apr 9, 2023
Hello 441clinth, Thank you for taking the time to share your insights. We want to extend our sincerest apologies for the issues your family encountered with our front desk associates when requesting a new room key. The concerns you have outlined are not up to our standards, and we have addressed your comments with the appropriate individuals to ensure future guests do not encounter this same issue. We truly regret the inconvenience and frustration this caused you and your family, and we are grateful for your patience. We do hope you will give us another chance to show you our devotion to excellent hospitality. Stacey Baytops Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$431 - $637 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san antonio hill country hotel san antonio, jw marriott san antonio hill country resort and spa
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
1002
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Claim Your ListingJW MARRIOTT SAN ANTONIO HILL COUNTRY RESORT & SPA - Updated 2023 Prices & Reviews (TX)
Frequently Asked Questions about JW Marriott San Antonio Hill Country Resort & Spa
Which popular attractions are close to JW Marriott San Antonio Hill Country Resort & Spa?
Nearby attractions include Natural Bridge Caverns (3.9 miles), Natural Bridge Wildlife Ranch (4.5 miles), and Bracken Bat Flight (5.0 miles).
What are some of the property amenities at JW Marriott San Antonio Hill Country Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott San Antonio Hill Country Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott San Antonio Hill Country Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott San Antonio Hill Country Resort & Spa?
Conveniently located restaurants include 18 Oaks, JW Marriott San Antonio - Cibolo Moon, and High Velocity.
Are there opportunities to exercise at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott San Antonio Hill Country Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott San Antonio Hill Country Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott San Antonio Hill Country Resort & Spa?
Many travelers enjoy visiting Tribunal Ng Nobeleta Kabite (8.4 miles).