JW Marriott San Antonio Hill Country Resort & Spa
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Room & Suite (503)
Pool & Beach (213)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott San Antonio Hill Country Resort & Spa
Updated 11/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#82 of 398 in San Antonio
Location
4.2
Cleanliness
4.7
Service
4.4
Value
3.9
GreenLeaders GreenPartner
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Water park
Kids pool
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Billiards
Table tennis
Waterslide
Kids' outdoor play equipment
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Luxury
Languages Spoken
English, Spanish
Location
Full view
Contact
23808 Resort Parkway, San Antonio, TX 78261-2018
Getting there
Rental CarsSee rental cars from $29/day
3210Reviews140Q+A100Room tips
Reviews
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Most Recent
Beautiful resort. I was here in business so didn’t take advantage of the pool, water park, golf or other amenities but it’s a great resort. Clean rooms, grounds were clean friendly staff, spacious and never felt full even though it was sold out. I would definitely bring a family here for a retreat. The 18 Oaks Steakhouse is amazing. We ate there a couple times and was an awesome dinner each time.
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Date of stay: May 2022Trip type: Traveled
Room Tip: If you don’t have a car, it was about a 30 min Uber ride from airport which was around $36.
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Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 1 week ago
Dear scubacher, Thank you for the five-star review. We are glad that your stay was well balanced, with enriching experiences around every corner along with our commitment to giving seamless and intuitive service. Nestled among 600 acres of oak-covered hills, we enjoy providing in-house dining options with breathtaking Texas Hill Country views. Once more, thank you for choosing JW Marriott San Antonio Hill Country Resort & Spa, and we look forward to hosting you and your family soon. Reed Randolph Resort Manager
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Amazing resort. Beautiful, water park is the best I’ve ever been too. Great service. Not sure why I would go anywhere else! Prices are not cheap but the buffet at Ciabolo Moon for $37 all you can eat was a great deal. Overall great experience, would def recommend!
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Date of stay: May 2022Trip type: Traveled
Room Tip: Dead when we were here wed and Thursday, packed Saturday and Sunday!
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Helpful
One of the most professional, efficient, and beautiful resorts i’ve ever visited. I’m a Gold Elite member of marriott and can confirm they are extremely consistent with their thanks for my loyalty. i had a couple requests for items to be delivered to my room, as well as modifications to my room. The young lady at the front desk (forgot to get name tag)was very friendly and provided an extremely swift check in process. Rio on the phone was very professional and quick to get items I needed in my room. Cibilo Moon provided a wonderful dining experience for me and my team, and Ian at the bar was so fun! Beautiful pool, didn’t get to use as much due to business meetings and such, but will definitely be returning! Thank you so much to the JW team who provided great service in all aspects, wonderful job.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 3 weeks ago
Dear Relax62330074584, Thank you for being a valued Marriott Bonvoy Gold Elite member and for your excellent review of JW Marriott San Antonio Hill Country Resort & Spa. It is rewarding to know you loved our tucked away modern luxury resort and the genuine, tailored service provided by our associates. We will certainly share your flattering remarks with our team, especially Rio and Ian. We are also glad to read your kind comments about our rejuvenating pool and that you enjoyed dining at our in-house restaurant, Cibolo Moon. We appreciate your business and look forward to welcoming you again for another revitalizing stay. Reed Randolph Resort Manager
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+1
I had high hopes for this resort and they did not disappoint. Booked the AAA rate which included a $50 daily food credit. Plus, I was upgraded to the Executive suite using my suite night awards. They also granted me a 4pm check-out. The resort is massive but never did it feel crowed even with a few companies hosting onsite meetings. There are lot of nooks in the public areas for fun and games or just a quiet space to work or read. There were pool tables, checkers, chest and a shuffleboard table. Several fireplaces inside and out to enjoy a drink and conversation. The Executive Suite is essentially a double room – bedroom with a separate living room and a balcony that connects to both rooms and one very large bathroom. The bed was comfortable, but you need to leave the door open between the two rooms as the main AC is in the living room otherwise the bedroom got hot. The bathroom was huge, except there wasn’t a lot of counter space. Large shower with good water pressure and a separate soaking tub. The living room had a small desk, couch and chair. Small fridge and coffee maker in the foyer (hidden). We were really looking forward to spending time in the pool area, which is amazing with all the water slides, lazy river and multiple pools. We were able to get a few good pics the night before. However, we weren’t able to enjoy the pool due the weather (strong thunderstorms with a cold front rolled through during our stay). Food was excellent. The Bonvoy elite breakfast is continental but for $9 more you can upgrade to the full breakfast buffet, worth the upgrade. We had dinner at both restaurants -- Cibolo Moon and High Velocity. Highly recommend the short ribs at Cibolo Moon. While there is a resort fee, it made sense here with all the extra amenities which includes access to the water park, Basketball, tennis and pickle ball courts. Plus, it included two welcome drinks (house wine or beer). Bonus there was no fee for self-parking. We will definitely be coming back.…
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
From the moment we were greeted at the front door we were warmly welcomed. Lauren at the front desk is exceptional! Food was great, abundant. Ricky & Anthony at Cibolo Moon were awesome servers with personality and great knowledge. The balcony is a very nice addition to the large room, great size bath. So many pools! The lazy river!
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Date of stay: April 2022
Value
Location
Service
Room Tip: Choice of a balcony room overlooking the pools, golf course or the front are all nice.
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Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 3 weeks ago
Dear wendyrB2834UL, Thank you for being our guest and for giving us a perfect score. We are delighted that our inspired surroundings and gracefully appointed rooms exceeded your expectations and that you particularly loved the exceptional service provided by Lauren, Ricky, and Anthony. It was a pleasure hosting you, and we look forward to your next visit to JW Marriott San Antonio Hill Country Resort & Spa. Reed Randolph Resort Manager
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We stayed here for 3 days prior to moving on to Houston for a family gathering. It was a spectacular visit. We played golf 2 days on a perfectly manicured golf course. We dined twice at Cibolo Moon, the onsite restaurant. Great salad for lunch, barbecue brisket for dinner. Excellent service throughout and a beautiful room with a view of the golf course. Couldn't ask for more.
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Date of stay: April 2022Trip type: Traveled
Helpful
We stayed at JW Marriott Hill Country for four nights and enjoyed our stay. The resort is busy with families, golfers and convention attendees. The pools and water park area are in the back of the hotel and although crowded we had no problem finding chairs. The lazy river was my hangout spot and was great just to float in the Texas Sun. Our experience with staff was very consistent from the valet, front desk and pool service staff. All were extremely professional and friendly. It was obvious that the property was running short staff as are most places these days. We received an upgraded room based on our Marriott Gold Elite Status. We were given a King Deluxe with a full balcony that over looked the 18th green of the TPC course which had just hosted a PGA event. The only problem we had with the room was a mechanical issue with the shower. We called and it was resolved while we were at dinner that same evening. The only restaurant on property that we tried was Cibolo Moon. Very good, jalapeño jam and small biscuit appetizer was outstanding. This is a large property so if mobility is an issue be prepared. Our room was quite a distance from the elevator. We didn’t mind but some people may. We are frequently Marriott visitors and this is one of my favorite Marriott resorts to date. We will definitely go back and encourage others to give it a look. It was nice to be away from downtown but still close enough to drive to the Alamo or Sea World.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded 4 weeks ago
Dear Steve N, Thank you for being a valued Marriott Bonvoy Gold Elite member and for taking the time to review your stay at JW Marriott San Antonio Hill Country Resort & Spa. It is delightful to know you loved our enriching amenities, including our River Bluff Water Experience, which features a 650-foot rapid river and 1,100-foot lazy river, and that our associates left a great impression. They work tirelessly to provide genuine, tailored service that is meant to inspire and shape your journey. Furthermore, we are glad to read you were pleased with your well-appointed room featuring scenic views and with our superior location having easy access to The Alamo and SeaWorld San Antonio. Thank you also for mentioning how much you enjoyed dining at our on-site restaurant, Cibolo Moon. We appreciate you recommending us to future guests, and we look forward to welcoming you again to our tucked away modern luxury resort for another seamless experience. Reed Randolph Resort Manager
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Overall a great stay… no issues with the property or room. The kids had fun with resort the pool table, small arcade, basketball court etc. Very family friendly place! Our room was a little larger than average Marriott room and nice big bathroom with walk in shower. View of golf course was nice too. It was a quiet place to kick back and relax mid week. On-site restaurants were average but did not match the expensive price point. Menu was rather limited. We only really enjoyed the breakfast buffet as it had something for everyone. We saw some families had take out and were enjoying themselves in the lobby areas which was a great idea. My kids would have enjoyed pizza vs another average over priced burger. The pool and slides were fun and despite the awful gray weather, we still had a good time. I agree with another review that commented that the chairs were not clean. Our cabana rental had stained and wet cushions so that detracted from our experience. I was also disappointed that the cabana staff disappeared and we had unwanted guests in our rented space. Since it was a young family putting a kid down for nap, I let it go. Overall, the service was great! Definitely a little short staffed but the staff that was available were helpful and pleasant. Property is showing a little wear and tear…but overall nothing to complain about as most hotels are below average for stays now. If you are coming for an upscale “resort” experience, set your expectations a little lower to a fine hotel. If we are in the area again, we’d come back and stay longer. My husband wanted to try golf course which looked amazing and my kids wanted more pool time. We moved on to a Riverwalk hotel for last part of our trip and we all missed and preferred to have stayed at JW and driven into the city. If traveling with a family, I’d highly recommend staying here and drive into the city.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Get takeout and skip the mediocre restaurants
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Helpful
Kids enjoyed the water park area. Water was little cold but manageable. Only minor complaint was that the lounge chairs all seemed dirty. Water pressure in bathroom faucet was slow and carpet in room was dirty (even found nasty toe nail clippings all around further verifying my suspicion that the carpet wasn’t vacuumed). Finally, Despite the fact that AC was set to 65 the room was HOT all night; it made noise to let us know it was on but definitely no cold air blew out of it. Considering these negatives, Ari at check in was so great that none of these things really mattered. I can see this resort showing it’s age, but again We are still planning our fourth trip!
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Antonio Hill Country Resort & Spa
Responded Apr 20, 2022
Dear Peytoncamille, Thank you for returning to JW Marriott San Antonio Hill Country Resort & Spa. We appreciate your essential feedback during your recent visit and your continued loyalty to our hotel. We are very disappointed that we did not provide you with the exceptional stay you deserve and expect as a return guest. We apologize for the issues that overall impacted your visit. On a positive note, we are glad you and your family had a pleasant stay and that you were pleased with the exceptional service provided by Ari. We value your business and look forward to providing you with the rejuvenating vacation that you have experienced in the past. Reed Randolph Resort Manager
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+1
We held out company conference here, and what a venue! I had a king room on the 8th floor, with a balcony and a great view. The room as spacious, bed was comfortable, huge bathroom with tub and separate shower. The fitness room had lots of equipment. The pool area and lazy river offered lots of options. This place is huge, so there are lots and lots of people there, so if you like quiet secluded places, this isn't it. Bars and restaurants were good. Golf shop looked nice (I don't play). You definitely get your steps in just walking to the different places on the resort!
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Date of stay: April 2022Trip type: Traveled
Service
Helpful
PRICE RANGE
$392 - $630 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san antonio hill country hotel san antonio, jw marriott san antonio hill country resort and spa
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
1002
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Claim Your Listing Frequently Asked Questions about JW Marriott San Antonio Hill Country Resort & Spa
Which popular attractions are close to JW Marriott San Antonio Hill Country Resort & Spa?
Nearby attractions include Natural Bridge Caverns (3.9 miles), Natural Bridge Wildlife Ranch (4.5 miles), and Bracken Bat Flight (5.0 miles).
What are some of the property amenities at JW Marriott San Antonio Hill Country Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott San Antonio Hill Country Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott San Antonio Hill Country Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, valet parking is available to guests.
What are some restaurants close to JW Marriott San Antonio Hill Country Resort & Spa?
Conveniently located restaurants include 18 Oaks, JW Marriott San Antonio - Cibolo Moon, and High Velocity.
Are there opportunities to exercise at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott San Antonio Hill Country Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott San Antonio Hill Country Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott San Antonio Hill Country Resort & Spa?
Many travelers enjoy visiting Tribunal Ng Nobeleta Kabite (8.4 miles).