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Candlewood Suites San Antonio N - Stone Oak Area

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Candlewood Suites San Antonio N - Stone Oak Area
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88 Reviews from our TripAdvisor Community

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Showing 87: English reviews
FL
Level Contributor
233 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

It is conveniently located close to San Antonio Airport. It is a modern hotel , clean with big, spacious suites. The kitchenette is well equipped & everything in the suite was clean. The staff is friendly & helpful. All in all a good stay & a good hotel.

Helpful?
Thank JYPA
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

JYPA, Thank you for the review of our hotel and staff. We are so pleased that you enjoyed your stay with us and look forward to your return one day soon. Sincerely, Jeff Vienne - CHA General Manager Candlewood Suites - Stone Oak San Antonio, Texas 78259 More 

Mexico City, Mexico
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited this hotel for three nights, the rooms are OK but the service was not all that good, we arrived 2 am and the night clerck said we could hve our room made every other day and the day clerk said that was wrong and they would only make te room once a week, the business center had a... More 

Helpful?
1 Thank MarMac1965
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

MarMac1965, Thank you for reviewing our hotel and staff. I do apologize that we did not meet your expectations when it came to servicing your guestroom. We are an extended stay hotel with limited housekeeping services unless requested. Yes, we had some issues with our business center printer which has now been replaced with a new printer and we sincerely... More 

Boston, Massachusetts
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Driving through San Antonio and stopped here for the night. The hotel was clean and well maintained. There are numerous restaurants close by to the hotel. The hotel could use better signage as it's little off of 281 and hard to find. The staff were very freindly and welcoming.

Helpful?
Thank Duane M
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Duane M, Thank you for the review and we are so pleased that you chose us for your one night stay with us. We hope to see you again when visiting San Antonio. Sincerely, Jeff Vienne - CHA General Manager Candlewood Suites - Stone Oak San Antonio, Texas 78259 More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago

Although when we arrived our first impression was great pulling up. It did however sour a bit with the check-in, our accommodations were not what we specified(a week in advance and the night before in an email/phone call) It was nice. We did not stay in the room much anyway. It is a 15 to 20 minute ride at the... More 

Helpful?
Thank Shawnika R
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Shawnika R, Thank you for reviewing our hotel. We are so pleased that you enjoyed your weekend getaway and enjoyed all of our amenities. I did speak with you personally via telephone prior to your arrival and promised you that you would enjoy your stay. It looks like you did enjoy your San Antonio trip and do hope you will... More 

Bloomington, IL
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved the staff and the outdoor pool Room was nicely appointed and the bathroom was a nice size too Enjoyed having a full size refrigerator to store our bottled water... Microwave was useful for late night popcorn

Helpful?
Thank MIrvinGM
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

MIrvinGM, Thank you so much for the kind words and we are so pleased that you enjoyed your stay. We know you have a choice when choosing a hotel and we are so pleased that you chose us. Sincerely, Jeff Vienne - CHA General Manager Candlewood Suites - Stone Oak San Antonio, Texas 78259 More 

Arlington, Texas
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First and foremost, the staff here was excellent. Not only did they offer great tips for driving into the city, they were very attentive when we had noisy neighbors more than one night in a row. The hotel doesn't provide cleaning every day, but you can exchange your dirty towels for clean ones at the front desk. The pool area... More 

Helpful?
Thank Jessica L
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Hello Jessica L, Thank you for taking time out to review our hotel and staff and we are pleased that your stay was a good experience and that our staff was excellent. I will have your room notified to our maintenance department so the items mentioned can be corrected and do apologize for the mold in the bathroom and will... More 

New Delhi, India
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 10, 2016 via mobile

Location of this hotel is very nice. Hotel offers a very clean rooms with kitchen. So if you want to prepare anything you can. Rooms are clean. They almost daily change the towels, linens, bedsheets etc. Situated near Indian grocey, Subway, wallgreen, whataburger, Arby's and HEB this is best place to stay. Hotel staff is also very nice and manager... More 

Helpful?
Thank Aseem S
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Aseem S, Thank you for the detailed review as we are all so pleased that you enjoyed your stay with us. We look very forward to providing you with the same service if you return back to the Stone Oak area of San Antonio one day. Sincerely, Jeff Vienne / General Manager Candlewood Suites - Stone Oak San Antonio, Texas... More 

1 review
3 of 5 stars Reviewed June 1, 2016 via mobile

I give this hotel a solid three for three reasons: when I arrived (it was only 7:05 pm) the staff was no where to be found, there was instructions to pick up a phone located near the front door to retrieve the current lobby employee. Why don't they just wait up front like they are supposed to? The second reason:... More 

Helpful?
Thank joshua h
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Joshua H, Thank you for taking time out to review our hotel. After 6pm we are limited staff and our front desk associate was away from the desk either delivering extra towels or attending to a guests request. I do apologize but our brand of Candlewood Suites does not offer a complimentary breakfast as we are an extended stay model... More 

Colleyville, TX
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 18, 2016

We only stayed at this hotel for a few hours, as it was in the middle of a 200-mile relay race. That said, the room was very clean and the beds very comfortable. The room had a kitchenette with a full-sized refrigerator and a small sink, as well as a microwave (and maybe a stove?). The hotel itself had a... More 

Helpful?
Thank apearc
Houston, Texas
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 6, 2016 via mobile

I am a fan of the IHG hotels and I usually stay in Holiday Inn but decided to try Candlewood Suites. I guess they are the bottom of the chain. Upon entering I can smell the dog smell. The microwave in our room did not work, I told the front desk and was told there was a special way to... More 

Helpful?
Thank Dovealove
IHGService, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Dovealove, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We would like to apologize for failing to meet your expectations regarding our bathroom condition, amenities and hotel atmosphere.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service

Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Location: United States > Texas > San Antonio
Price Range: $104 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites San Antonio N - Stone Oak Area 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio
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