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SpringHill Suites San Antonio Downtown/Riverwalk Area

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SpringHill Suites San Antonio Downtown\/Riverwalk Area
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294 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites San Antonio Downtown/Riverwalk Area
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Showing 287: English reviews
CA
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed June 15, 2013

The location to this hotel is excellent right by the river walk and the Alamo, the staff are friendly but not overly helpful. The parking situation is very poor, they charge $12 for parking and the lot next door charges $5. The hotel is old and probably beyond its economic life without going through a refit. It kind of feels... More 

Helpful?
1 Thank AndrewCA
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

AndrewCA, Thank you very much for the feedback. I agree that we could use a renovation, and update some areas of the hotel, however, we are still very much dedicated to the guest that comes through our doors and time after time we get favorable comments - especially on how clean our hotel is. Ownership has a committment to the... More 

omaha tx
1 review
5 of 5 stars Reviewed June 8, 2013

hotel was great. this is second time here and will continue to try to get this hotel. the rooms are nice and the staff was helpful. the manager checked me in and had the right answer for every question, which i had alot!!! the check in was quick and simple. the managers name was stephanie and if your lucky to... More 

Helpful?
Thank michael w
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Thank you very much for your positive feedback and for staying with us a second time!! Stephanie was recently promoted to Guest Services Manager and she is doing a great job of making sure that the desk staff is focused on exceeding our guests' expectations. Thank you again and we hope to see you on your next visit to San... More 

Chicago, Illinois
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 28, 2013

THE GREAT: The friendliness of the staff made the stay worth while. The staff, especially Yadhira at the front desk, was so honestly friendly and helpful, we were glad we stayed there. We had a large (and needy) group in from Illinois for a wedding (35-40 of us on our floor alone) and they knew each of us by name... More 

Helpful?
1 Thank Ktrejo
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Dear Ktrejo, Thank you very much for your feedback. We certainly appreciate you acknowledging our staff that certianly works hard to promote a customer service oriented environment. Please accept my sincere apologies for the breakfast options we presented. I have addressed the issues with our Food and Beverage manager and he has assured me that this has been corrected and... More 

San Diego, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 17, 2013 via mobile

Service was good, good club level wine and snacks, rooms need an update (warping carpet, super narrow shower/toilette area, water pressure & temperature inconsistent in the shower) the bed was quite comfortable.

Helpful?
Thank 1RE
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Thank you very much for your feedback. We are glad to know there were some positivies to your stay. We are addressing the fluctuating temperatures of the water. I sincerely apologize for the inconvenience you experienced. Please do not hesitate to contact me if we can be of further assistance. Thank you for your comments and we hope to see... More 

San Antonio
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 12, 2013

My family stayed her from Houston. The lobby has a nice modern look. The employees were helpful and aslways had a smile on thier faces. THe bedroom is a great size and the bed was perfect. This property has a gym and pool area. The pool area was clean and the perfect size. One night i decided to visit the... More 

Helpful?
Thank Thomas E
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Thank you very much for your feedback. We certainly appreciate the comments. We are especially proud of Luis and his first mention on Trip Advisor. We hope that your family will make the Four Points Downtown their choice when visiting San Antonio in the future. More 

Adelaide
Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 11, 2013

The location of this hotel couldn't be better; walking distance to most places but not in a noisy location. The room we had was large, clean, very well appointed and comfortable. Staff at front desk were very helpful and friendly. Would not hesitate to recommend this hotel and would definitely stay here again.

Helpful?
1 Thank Denise B
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Thank you very much for your review of our hotel. We certainly appreciate your comments and hope that you will call Four Points Downtown your home when you visit San Antonio in the future. We will definitely share your comments with our staff!!!! More 

Brisbane, Australia
2 reviews
4 of 5 stars Reviewed May 4, 2013

This was the first hotel on our trip which was our first time in the US. The rooms were a great size having a king bed & a lounge room. The bed was the best one for our whole trip & having control of the heat was a plus. The location was perfect just being a 5 minute walk to... More 

Helpful?
Thank Jaci303
Mel_Garber, Starwood Hotels at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Dear Jaci303, Thank you for taking the time to share your positive feedback about our hotel. We are pleased you enjoyed our accommodations and found our hotel to be convenient during your stay. We look forward to welcoming you back on your next trip to the area. More 

Houston, Texas
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 22, 2013

Nice hotel, a few blocks away from the riverwalk and the alamo (you can easily walk there). Rooms are ok. I found the bathroom pretty white and borring, with a hospital feel. The sink is outside and a bit brighter. There's a living area when you enter, and the bedroom is in the back. Breakfasts are good but can get... More 

Helpful?
Thank worldtraveler78705
Mel_Garber, Starwood Hotels at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Dear worldtraveler78705, Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear you enjoyed our accommodations, and that you found our hotel to be conveniently located to the Riverwalk and the Alamo. We look forward to welcoming you back on your next visit! More 

Houston, Texas
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 17, 2013

Rooms are excellent size and hotel is short walking distance to downtown. The city park and riverwalk are just a five minute walk away. Excellent for families, although the pool is a little small. Beds are comfortable and hotel is clean.

Helpful?
Thank j q
Mel_Garber, Starwood Hotels at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Dear j q, We appreciate your positive feedback on our hotel and are glad to hear how much you enjoyed your recent stay with us - from the guest rooms to the convenient location within walking distance of many local attractions. We look forward to welcoming you back in the near future! More 

Northen Virginia
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 5, 2013

...this hotel. The Good: 1. Great price 2. Very large room. Too big, really. Who needs a dining room in a hotel? Better if it was a jacuzzi. 3. Comfortable bed 4. Friendly staff 5. Freebie stuff at happy hour on Wednesday. 6. Fast, free internet. In this day and age of "revenue streams", it was nice to see to... More 

Helpful?
1 Thank JimboBauer
Rob P, General Manager at SpringHill Suites San Antonio Downtown/Riverwalk Area, responded to this review

Thank you very much for your feedback. We are cerainly proud of the staff. They are truly arduously working at providing the best service in San Antonio!!! We are negotiating with our neighbors to provide more parking options. We are hopeful to have a solution soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The SpringHill Suites by Marriott San Antonio Downtown/Riverwalk Area has completed a multi-million dollar renovation and full upgrade of the hotel to become the newest Marriott product in Downtown San Antonio. Our great location puts you in the heart of San Antonio attractions and just steps away from the famous Riverwalk, the legendary Alamo, and the Henry B. Gonzalez Convention Center. Enjoy our all-suites hotel, the very spacious king or double queen suites featuring a microwave and mini-refrigerator, wet bar, separate living room with sleeper sofa, two HDTVs in every suite, free WiFi, 24-hour fitness center, 24-hour business center, beautiful outdoor pool and sundeck, complimentary breakfast bar, and evening cocktail lounge. Some of the best locally owned and popular restaurants are within walking distance of the hotel. The SpringHill Suites promises greater comfort and enhanced productivity, leaving you in control of your experience at the hotel. Enjoy Marriott Rewards and a most rewarding stay in our beautiful new hotel, SpringHill Suites by Marriott San Antonio Downtown. ... more   less 

Additional Information about SpringHill Suites San Antonio Downtown/Riverwalk Area

Address: 524 S Saint Marys St, San Antonio, TX 78205-3418 (Formerly SpringHill Suites San Antonio Downtown)
Location: United States > Texas > San Antonio
Price Range: $147 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Downtown/Riverwalk Area 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Four Points By Sheraton San Antonio Downtown Hotel San Antonio
4 Points By Sheraton San Antonio Downtown
Hotel Style:
#36 Family Hotel in San Antonio
#71 Business Hotel in San Antonio
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