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Hampton Inn & Suites San Antonio Northwest/Medical Center

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Hampton Inn & Suites San Antonio Northwest\/Medical Center
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145 Reviews from our TripAdvisor Community

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Showing 136: English reviews
Odessa, United States
2 reviews
2 of 5 stars Reviewed yesterday NEW

The pool was tiny and dirty. We had dirty sheets upon check-in and we were told to go down ourselves and get new ones. Breakfast was way overcrowded and they were out of most things. If this was a $50/night hotel this would be expected, but it was way overpriced for the facilities and service recieved.

Review collected in partnership with Hampton

Helpful?
Thank Christie R
Mont Belvieu, Texas
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 days ago NEW

Hotel was clean and staff was very friendly and helpful. We arrived late but had used digital check and our room we picked was ready. Some breakfast items were not replenished when they ran out very early but this VERY unusual for any Hampton we have stayed in before. Overall it was a great stay.

Review collected in partnership with Hampton

Helpful?
Thank Agtrack
Baltimore, United States
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This location was a previous hotel that has now been taken over by Hampton and completely remodeled. The suite was a great value. There are some odd configurations in the room such as the bathroom and shower are separate. The pool is an indoors only and was overrun with children, which made it very loud and not usable for adults.... More 

Review collected in partnership with Hampton

Helpful?
Thank Ruth C
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We apologize for the crowded pool. Our Summer Season in San Antonio gets very busy and very crowded and we thank you for your patience. We greatly appreciate you staying with us and we hope to see you again soon! More 

Pearland, Texas
1 of 5 stars Reviewed 1 week ago

Separate water closet and shore room. Shower curtain too short which made a mess. Gap in sliding door which allowed view into shower. Hard to access due to one way frontage road. Room was not cleaned properly from previous guest.

Review collected in partnership with Hampton

Helpful?
Thank danielcA3097SW
San Antonio, Texas, United States
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My AC went out in July and I needed to find a place to stay cool through the weekend. I found this hotel very clean, and well maintained. The staff was friendly and helpful. There is no restaurant in the hotel but they do provide hot breakfasts. My first morning was Sunday and by the time I got to breakfast... More 

Helpful?
Thank Claudia A
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio! More 

1 review
5 of 5 stars Reviewed 1 week ago

From the room, to the pool, in the kitchen. Every part of this hotel keeps an excelent standard of cleaness. 10/10 would come here again. Our house keeper, Vernita, did a superb job keeping our rooms clean and keeping a friendly and humurous environment.

Helpful?
Thank Carlos Daniel H
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio! More 

Shanghai Region, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Room was great, particularly Vernita who kept our room clean and would leave us with a laugh. Good location. Also agree about the noise in the halls as it seems to cater to families with young children. Terrific staff!

Helpful?
Thank mikelambert56
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the review and feedback! Indeed, during the summer season we do have a lot of families with young children due to our proximity to Sea World and Six Flags. I personally like to travel during the weekdays during the Summer, as hotels are usually a lot more peaceful :) We greatly appreciate you staying with us and... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here a couple of times and for me the hotel is perfect, Is practically new hotel, it open sometime last year. The rooms are very clean and the service is great. The only thing I could ask for would be that gym would have more machines to use. The location is great if you are going there... More 

Helpful?
Thank Nestor G
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We thank you for continuing to choose us whenever your travels bring you to San Antonio and we hope to see you again soon! More 

San Angelo, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

Everything was great but the location. It's really hard to find and get to. The staff was awesome, after a long day vacationing coming in to a clean room. Verita helped with extra pillows and blankets our first day. The breakfast staff is awesome making sure everything was fresh and clean. If I had their names I would use them.... More 

Helpful?
Thank littlebit422
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and feedback! We greatly appreciate you being our guest and hope to see you again soon :) More 

Austin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is clean and convenient. But it seems to cater to families with young children. I was there with my family, but still found it challenging. We found the rooms to be noisy, with running in rooms above and in the hallway. The breakfast and pool areas were often chaotic. Not a place for a restful stay. Staff are... More 

Review collected in partnership with Hampton

Helpful?
Thank jgreene
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! We apologize for the noise issues. Some parents are more considerate than others when it comes to their children running wildly throughout the hotel and we're sorry you experienced that issue. We greatly appreciate you staying with us and hope you'll give us a chance to better your experience with us the next... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn & Suites San Antonio Northwest/Medical Center

Address: 11426 IH-10 West, San Antonio, TX 78230 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $110 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Antonio Northwest/Medical Center 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Northwest/Medical Hotel San Antonio
Hotel Style:
#37 Family Hotel in San Antonio
#45 Romantic Hotel in San Antonio
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