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Hampton Inn & Suites San Antonio Northwest/Medical Center

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Hampton Inn & Suites San Antonio Northwest\/Medical Center
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206 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 2 days ago NEWvia mobile

The room was nice, clean, and well-equipped. It wouldn't have worked for someone who can't sleep with light due to the security light on the building next door. That wasn't a problem for me, though. A snuggle into the perfect mattress and pillows and I slept soundly. The best things, though, we're the little things: a well-equipped fitness room with...

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Helpful?
Thank Kristalee11
San Antonio, United States
Reviewed 1 week ago NEW

First time getting a hotel on our own and just for us. It was nice. Everything was clean and comfy and fun! Wish we could have stayed longer. There are tons of stuff near here, so definitely worth the price compared to other hotels

Review collected in partnership with Hampton
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Thank marisau2017
San Antonio, Texas
Reviewed 1 week ago

Everyone was great. Wished I could see my vehicle from room but I parked right in front of lobby entrance so it was good. Check in was quick. Amenities were clean. Hot breakfast could have had a better selection

Review collected in partnership with Hampton
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Thank 271nannettes
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay, with the exception of the breakfast selection. Hilton will be rolling out exciting new items and options this year and we can't wait! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to our...

Carrizo Springs, Texas
Reviewed 1 week ago

This facility need a new housekeeping staff! We found hair on the bathroom shower wall! Carpets were not vacuumed well! Cracked mirror frame! Mirrors were really dirty! Shower doors needed to be scrubbed! Water drained too slow!

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Helpful?
1Thank Cara W
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! We are extremely sorry for the cleanliness issues you encountered and I have shared your feedback with our housekeeping manager for corrective action. We sincerely appreciate you staying with us and hope to have an opportunity to better your experience with us the next time your travels bring you back to San Antonio!

Fairfield, California
Reviewed 1 week ago

It appears that the hotel has been recently renovated. The rooms were spacious, well decorated and clean; Modern furniture in good repair. I especially liked toilet which is separate from the shower area. That allows multiple people sharing a room to get ready a bit easier. I will definitely choose to stay at this location again.

Review collected in partnership with Hampton
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1Thank Tracy516
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your perfect review and feedback! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again soon!

Houston, Texas
Reviewed 2 weeks ago

I stayed here bc of the proximity to the UT Health Center. Paper thin walls and ceilings resulted in lack of sleep. When I checked out, my car which was parked directly in front of the lobby had been broken into during the night. Will never stay there again!

Review collected in partnership with Hampton
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1Thank mbnaz
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback. I am very sorry about the incident with your vehicle. San Antonio, as a whole, as seen a drastic uptick in vehicle incidents all around the I-10 corridor. We do our best to prevent these things from happening, and unfortunately, occasionally we are still victims of this. We have a police substation a...

San Antonio, texas
Reviewed 2 weeks ago

I used my Hilton points for a night away from my house in the area. Ckean , new, great staff. Great beds. Room layout dissapointing , compared to old days. Rooms are small, cheaper , not as friendly . Maintenance was an issue here .

Review collected in partnership with Hampton
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Thank cynthiacQ9049FQ
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the great review and feedback! Our suites are more spacious than our standard rooms so next time just ask for a complimentary upgrade :) I apologize for the maintenance issues you encountered and will make sure the room you stayed in gets checked throughout by our maintenance team. We greatly appreciate you staying with us and hope...

Columbus, Ohio
Reviewed 2 weeks ago

I recently started working in this area of town and since I'm a big Hilton guy I decided to check out this place. It was a great location for me (less than 5 minutes from my work location and about 15-20 minutes from the airport). The grounds were very clean -- looks like it went through a recent remodel --...

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Thank Don H
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the awesome review and feedback! We are thrilled that you enjoyed your stay and hope to see you again soon!

Reviewed 2 weeks ago via mobile

The staff was friendly and courteous. Great hotel. Clean and spacious rooms, great layout. It was really close to cantera mall and other intertainment for our kids. Joseph was extremely helpful and attentive to our needs. We will definitely come back

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Thank sjv3kids
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your perfect review and feedback! We are thrilled that you enjoyed your stay and thank you for the compliments on Joseph :) We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to our area!

Reviewed 2 weeks ago

Needs some tender loving care. The grounds were pristine and the location is a bit long to get to, if you are coming in from the south. Great friendly staff, but the hot tub was not working. Not so good if that is what you are planning to utilize over the New Year Holiday. Ugh.........

Review collected in partnership with Hampton
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Thank L8971SQelainem
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the awesome review and response! I am very sorry about the hot tub issue during your stay and that has since been corrected. We greatly appreciate you staying with us and hope to have an opportunity to better your experience with us next time your travels bring you back to San Antonio!

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn & Suites San Antonio Northwest/Medical Center

Address: 11426 IH-10 West, San Antonio, TX 78230 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $90 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Antonio Northwest/Medical Center 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Northwest/Medical Hotel San Antonio
Hotel Style:
#37 Family Hotel in San Antonio
#45 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Even Rooms Overlook Store with Bright Neon Lights”
  • Shower and Vanity (Another Room for Toilet)
  • Hotel Room
 of 5 bubbles 519donh, 2 weeks ago | Read review
“Higher floor rooms have better view.”
 of 5 bubbles Amit_Austin_TX_USA, 3 weeks ago | Read review
“Rooms away from outside doors on first floor are nice, doors make noise when closing.”
 of 5 bubbles hughakston223, 4 weeks ago | Read review
“if you MUST stay here get a room on the top floor, at least you won't hear the people above but will hear and be heard from adjacent rooms”
 of 5 bubbles jorgef624, Nov 14, 2016 | Read review
“Book the top floor, or else you can hear everyone through the ceiling above you.”
 of 5 bubbles Victorious8, Sep 14, 2016 | Read review
5 of 5
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