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Hampton Inn & Suites San Antonio Northwest/Medical Center

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Hampton Inn & Suites San Antonio Northwest\/Medical Center
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149 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Humble, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

Over this location is very nice, I was just a little disappointed with housekeeping this trip. This was my second time staying there and I was surprised by the lack of cleanliness of the room. The front desk staff was very nice and helpful.

Review collected in partnership with Hampton

Helpful?
Thank kwhit2016
Arlington, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was a wonderful place to stay. We will definitely be staying here every time we visit our son at UTSA. By far my favorite hotel in San Antonio so far....Excellent staff plus nice clean rooms. Also, great location...

Review collected in partnership with Hampton

Helpful?
Thank bobbien252
Austin, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

The stay was fine except multiple cars got broken into during the night. Also, we had a billing issue and the manager was very accommodating. The breakfast was good, kids enjoyed the waffles. My favorite was the sausage.

Review collected in partnership with Hampton

Helpful?
Thank Marcy E
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the awesome review and feedback! We greatly appreciate you staying with us and we hope to see you again soon! More 

Tomball, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Between the front desk personnel, cleaning staff, and food staff everything was wonderful. Never needed for anything. Always friendly and smiling. Any problems were fixed right away. Check in and Check out went extremely smooth and quick

Review collected in partnership with Hampton

Helpful?
Thank 47shannonh
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the awesome review and feedback! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and we hope to see you again soon! More 

Odessa, United States
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

The pool was tiny and dirty. We had dirty sheets upon check-in and we were told to go down ourselves and get new ones. Breakfast was way overcrowded and they were out of most things. If this was a $50/night hotel this would be expected, but it was way overpriced for the facilities and service recieved.

Review collected in partnership with Hampton

Helpful?
Thank Christie R
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the review and feedback! We apologize for the service and breakfast issues and rest assured that will be addressed immediately. We greatly appreciate you staying with us and hope to have an opportunity to better your experience with us the next time your travels bring you back to San Antonio! More 

Mont Belvieu, Texas
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was clean and staff was very friendly and helpful. We arrived late but had used digital check and our room we picked was ready. Some breakfast items were not replenished when they ran out very early but this VERY unusual for any Hampton we have stayed in before. Overall it was a great stay.

Review collected in partnership with Hampton

Helpful?
Thank Agtrack
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! We apologize for the breakfast issues and have shared your feedback with our Food and Beverage Director. We greatly appreciate you staying with us and we hope to have an opportunity to better your experience with us the next time your travels bring you back to San Antonio! More 

Baltimore, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This location was a previous hotel that has now been taken over by Hampton and completely remodeled. The suite was a great value. There are some odd configurations in the room such as the bathroom and shower are separate. The pool is an indoors only and was overrun with children, which made it very loud and not usable for adults.... More 

Review collected in partnership with Hampton

Helpful?
Thank Ruth C
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We apologize for the crowded pool. Our Summer Season in San Antonio gets very busy and very crowded and we thank you for your patience. We greatly appreciate you staying with us and we hope to see you again soon! More 

Pearland, Texas
1 review
1 of 5 stars Reviewed July 17, 2016

Separate water closet and shore room. Shower curtain too short which made a mess. Gap in sliding door which allowed view into shower. Hard to access due to one way frontage road. Room was not cleaned properly from previous guest.

Review collected in partnership with Hampton

Helpful?
Thank danielcA3097SW
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback. We apologize for the housekeeping issues and have shared your feedback with our housekeeping manager for corrective action. We thank you for staying with us and we hope to have an opportunity to better your experience with us the next time your travels bring you back to San Antonio! More 

San Antonio, Texas, United States
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 16, 2016

My AC went out in July and I needed to find a place to stay cool through the weekend. I found this hotel very clean, and well maintained. The staff was friendly and helpful. There is no restaurant in the hotel but they do provide hot breakfasts. My first morning was Sunday and by the time I got to breakfast... More 

Helpful?
Thank Claudia A
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio! More 

1 review
5 of 5 stars Reviewed July 16, 2016

From the room, to the pool, in the kitchen. Every part of this hotel keeps an excelent standard of cleaness. 10/10 would come here again. Our house keeper, Vernita, did a superb job keeping our rooms clean and keeping a friendly and humurous environment.

Helpful?
Thank Carlos Daniel H
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for the perfect score and review! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn & Suites San Antonio Northwest/Medical Center

Address: 11426 W Interstate 10, San Antonio, TX 78230-1043 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $108 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Antonio Northwest/Medical Center 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Northwest/Medical Hotel San Antonio
Hotel Style:
#37 Family Hotel in San Antonio
#45 Romantic Hotel in San Antonio
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