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Holiday Inn San Antonio NW - Seaworld Area

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10135 State Highway 151, San Antonio, TX 78251
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Holiday Inn San Antonio NW - Seaworld Area
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282 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel has really great staff. Everyone was always so helpful and friendly. In fact Maureen (front desk) is the reason we booked here. Maureen was so kind and answered so many questions before I booked our trip to sea-world. We were so glad to meet her in person on the third day of our trip, her kindness continued. At... More 

Helpful?
3 Thank Rashael D
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had a wonderful experience Justine was friendly and knowledgeable about the area and a breath of fresh air at the front desk made check in a delight would recommend this hotel to anyone visiting the San Antonio Seaworld area.

Helpful?
2 Thank kfink77
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for sharing your wonderful experience on the service provided by Justine during check in. I will make sure the share your kind words with her and as always, we appreciate your business. More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We should have paid more attention to the previous reviews!! When we checked into the room the floor was filthy with big chunks of food between the beds, under the night stand, in the chairs and beside them. The counters had been wiped at, the toilet and tub were not cleaned well. We had housekeeping come back, but even after... More 

Helpful?
1 Thank Deborah w
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We shared your disappointment with the housekeeping staff and they are committed to improve and also offer their apology for not meeting the standards that are required. Your feedback is appreciated and hope your give us another try if travel brings you back to the area. Once again, our apology. More 

Dallas, Texas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I saw the other reviews about housekeeping and figured it was some random circumstances. We found a pair of kids underwear in the closet, discarded price tags, and the closet door fell off. The bathroom was mostly clean but the ceiling has some stains. Our friends room also had price tags in their close and their bathroom had to be... More 

Helpful?
1 Thank drivinbrad
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Your feedback is crucial to our success and for improving our standards. More importantly without such feedback we won't be able to work on the areas that we should already be proficient in. On behalf of the housekeeping staff and myself please accept our apology for the lack of detail and we hope you'll reconsider staying with us if travel... More 

Easley, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had two charter buses traveling from South Carolina. We were all amazed at the wonderful hospitality shown to our group during our week's stay. The welcome reception we received upon our arrival was really nice...being greeted by the smiling and courteous hotel staff was an indicator that we were going to be treated to some much needed TLC after... More 

Helpful?
4 Thank Rodney G
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We appreciate you choosing the stay at the Holiday Inn NW SeaWorld for your group during your stop over in San Antonio. We cannot thank you enough for allowing us to serve you and will be certain the recognize the staff that gave you the attentive and personalized service. Once again, thank you and look forward to your return visits!! More 

Houston, Texas
Level Contributor
210 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was very close to SeaWorld and had free parking and shuttle transportation. The rooms were good sized and clean and had good free WiFi. The walls were a bit thin and we could hear the neighbors with lots of kids. The restaurant was ok, nothing special and probably wouldn't eat there again as it is pricey as well.... More 

Helpful?
1 Thank AnB_4ever
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

We are glad you found our unique location appealing to your during your visit to San Antonio and you were able to take advantage of our compliment shuttle to the park. Thank you for allowing us to serve you and we'll definitely show you the true spirit of hospitality during your next visit to SeaWorld. More 

Pueblo, Colorado
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A bit more than what I like to pay, BUT it was worth it! Excellent accommodating staff! Very clean, comfortable beds, my favorite scent of bath and bodyworks soap, shampoo and lotion. Small store to buy snacks and a few little cute items for kids. I was a bit concerned about previous reviews about the bar/grill downstairs, but the food... More 

Helpful?
1 Thank carriemillard
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Our team works hard to deliver a positive experience and we're all happy that the staff's hard work and dedication paid off. I will make sure your compliments are shared with the team and we're glad you took advance of the complimentary shuttle to SeaWorld! Come see us again if travels brings you this way. Thanks again! More 

Broaddus, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights. The people were great and very helpful. Got in late one night from sea world they sent an extra shuttle for us. When we got back the restaurant was closing. I believe her name was Susan made sure my grandkids didn't go to bed hungry. The people were kind and friendly. Grandkids really enjoyed the pool.

Helpful?
1 Thank rmkm1956
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Thank you for choosing to stay with us during your recent trip to San Antonio and more importantly we love having our guest recognize staff members when they go above and beyond to create that memorable moment. We are glad you and your grandkids enjoyed the pool!! We look forward to having you back. More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my wife just drove for 9 hours and we got here and came straight to the little restaurant just for something to eat as soon as we walked in and everyone is saying hello with smiles. When we were deciding to eat we couldn't decide on what to eat and asked for advice Bryan gave us some advice... More 

Helpful?
Thank Robert N
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

I'm sure after that long drive you were ready to eat, relax and get settled in. Our staff is here to provide you the best in service and I'm glad you recognized Bryan and William for the personalized service they provided. We cannot thank you enough for allowing us to serve you and as always, we appreciate your business. More 

Austin, Texas
Level Contributor
5 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

We are staying here and this is our last day here. We had four rooms booked here. On arrival with everyone tired and needing a room 3 out of the 4 rooms were ready. It was 7:15pm before we received our final room. Interesting that if you check out late, they want to charge you, but if you get your... More 

Helpful?
Thank Aman Q
Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review

Please accept our apology for not being able to have all 4 rooms ready at the same time for your group when you came to check in and I'm sorry that we did not meet your expectations during your visit. Your feedback is valuable to improve our guest experience and we will work with the team to be make sure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more   less 

Additional Information about Holiday Inn San Antonio NW - Seaworld Area

Address: 10135 State Highway 151, San Antonio, TX 78251
Location: United States > Texas > San Antonio > Far West Side
Price Range: $111 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio NW - Seaworld Area 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Hotwire, TripOnline SA, Booking.com, Odigeo and Travelocity so you can book your Holiday Inn San Antonio NW - Seaworld Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio
Hotel Style:
#77 Business Hotel in San Antonio
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