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Cheaper
Average
Higher
About
4.5
#16 of 364 hotels in San Antonio
Location
4.8
Cleanliness
4.5
Service
4.4
Value
4.1
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Charge includes: San Antonio Tourism Public Improvement District Fee and Texas Recovery Fee. Revel in an atmosphere of history, sophistication, and style when you step into the Emily Morgan Hotel. The iconic Texas landmark constructed in 1924 houses the Emily Morgan overlooking the world famous Alamo. Amenities feature an outdoor heated pool, fitness center, meeting space, and business center. Dine at our award winning Oro Restaurant and Bar. Our boutique rooms and suites feature modern Texas décor. As the Official Hotel of the Alamo, it's easy to see why the Emily Morgan is the quintessential place to stay in downtown San Antonio.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
2,923 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel draws praise for its historic charm and excellent location near The Alamo and Riverwalk. While guests appreciate the clean, elegant rooms and the rooftop pool, some have encountered maintenance and housekeeping issues.
The staff is noted for being responsive and friendly, although the value is questioned, with some visitors feeling the cost does not align with the quality and service received. Amenities are generally well-regarded but not without room for improvement in areas like room service and water pressure.
Location
Convenient
Atmosphere
Charming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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The Emily Morgan is a beautiful and elegant hotel with an awesome staff. I spent 4 nights here for a business trip. It was quiet, comfortable, and felt like home. I loved my view of the Alamo. The bartender working while I was here was amazing - very friendly and just top notch. She shared her own personal paranormal experience. I ate dinner at the bar two nights because of her warmth and professionalism.
While I don’t think I had any major paranormal encounters, I did notice a couple of things on the third floor. First, I kept hearing water dripping but it did not appear to be coming from any of the faucets. Second, I heard a few loud bangs and knocks the last night - nothing super loud or annoying - as well as the sounds of something rolling (it wasn’t squeaky so I don’t think it was the ghostly gurney). Third, I noticed two scratches on my leg the third morning after I woke up. The scratches disappeared completely by the evening. Finally, I thought that I felt someone settle into my bed the last night. I am pretty sure that all of these things could be explained by logical reasons but who knows?! That’s part of the fun. I will admit that I’m glad that I didn’t have a more unexplainable experience. I probably would have spent the rest of the nights in the lobby.
I would definitely recommend the Emily Morgan and would absolutely stay here again…though next time, I’ll bring my family, just in case.
Pro Tip: if you are feeling adventurous, book a ghost tour with Bad Wolf Ghost Tours down the street. My guide, Laura, was fantastic. As a warning, you will learn some unsettling stories about the Emily Morgan - ha ha.
Thank you!
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Morgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Jun 9, 2023
Thank you, Rebecca, for leaving us your spooky review. While we are known for the paranormal, we strive to provide excellent service! We are thrilled to hear our bartender was friendly and provided amazing service. Thank you for staying with us and we look forward to welcoming you again next time you are here.
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We booked a room at the Emily Morgan so that we could enjoy an evening in downtown SA and not worry about driving home a a late hour. The Emily Morgan was very clean and our room had a sealed sticker on the door jam stating that no one had been the room after its cleaning. The room was very spacious and well appointed, the mattress was firm and comfortable. The coffee packets in the room were standard fair so we ordered room service to deliver coffee in the morning. The staff showed up at the door with the coffee carafe under her arm and not ceramic or china cups but two styrofoam cups in one hand and the little single serve creamers in the other. Maybe they don't have good coffee cups or service trays? The coffee was no better than the packets in the room. :( The service was disappointing for price! The room rate was reasonable for downtown SA at this time of year.
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Date of stay: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kole Siefken, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Dec 11, 2022
Dear Valued customer, thank you for taking the time to write a review. We deeply apologize for the troubles you experienced. We will definitely work to improve and address the problem. We would appreciate another chance to earn your business. Sincerely, Kole Siefken General Manager
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Having stayed here before, I actually chose it because the host hotel for my company meeting on the riverwalk was completely booked. The hotel is eclectic and the rooms are uniquely shaped compared to typical cookie-cutter rooms, but they are spacious and it provides some charm. The location is literally a few steps from the Alamo and the room charge was very reasonable. I will definitely stay here again and plan on bringing my wife and our dog as the hotel is per friendly with a small fee. I Definitely like this property.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2021
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Morgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Nov 19, 2021
We're glad we were able to provide a unique experience that left a great impression with you! Thank you for taking the time to share your insights and feedback with us and others. We look forward to welcoming you back again sometime in the future.
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Hotel staff was excellent but this is an old hotel with dark rooms and awkward room layouts. In a 2 queen bed room the beds did not have enough space on one side to access the bed. Also, the bathroom has barn doors with frosted glass that lets light into the room. Not a great set up if someone is trying to sleep
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMmorgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Feb 11, 2020
Dear Valued Guest: We appreciate you taking the time to review our hotel on Trip Advisor. We are very happy you enjoyed the staff at the hotel and will be sure to pass along your accolades. We are very sorry you did not enjoy the room you stayed in and we are working on a solution to provide additional lighting and to better frost the doors to the bathroom as well. We do offer other room types that may match your preferences and we are hopeful you will give us another chance to have you as our guest again in the future. Sincerely, Kole Siefken General Manager
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This was my first visit to the Emily Morgan but not my first trip to San Antonio. My family enjoyed our stay at this hotel especially its location but feel like the site could benefit from some changes. 1. Prepare to pay for valet parking. The posted directions lead you to a local parking lot which is public parking and generally full. 2. Despite a call for businesses to “get back to business,” the Hilton organization still appears to be holding back. Daily cleaning was not available unless requested in advance and I believe the only food service was in their full service restaurant. The food was no big deal as, there were plenty of other local food choices but the lack of daily cleaning means you’re paying for service you are not receiving. It also means there may be a lack of staffing to support all guests. We also noticed that the elevators seemed to alternate between what was working. Strange but a regular occurrence. So, in summary, a great location with hot and cold service and staffing. Btw, the valet service was very friendly and seemed genuinely interested in helping guests. In contrast, the check in service while efficient did not go beyond what was required. Enjoy your time in San Antonio!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Morgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Apr 5, 2022
Thank you for taking the time to share your honest feedback with us. While we apologize for any inconveniences you may have faced during your visit, we do appreciate your patience and understanding. We hope for the opportunity to welcome you back to the Emily Morgan Hotel for another pleasant San Antonio stay!
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Hotel was very clean to include hand sanitizer in many areas, markers for social distancing, lobby smelled great, mini lysol wipes in room upon arrival. Did find 2 areas of room with crumbs (ice can and TV counter). Staff was great, we used valet as well. Unfortunately our room was at end of hall with 2 other doors so anytime the neighbors knocked or opened their door it sounded as if they were opening or knocking on our door. There was loud neighbor action late at night but I chose not to report and talk to them myself and it was resolved. Also, no cookies as promised during our 2 night stay! Not important but would've been nice to have them for my littles. Loved how close it was to Alamo and other attractions. Pool was closed for repairs.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kole Siefken, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Mar 19, 2021
Dear runneri210: Thank you for your feedback about your experience in our hotel. We appreciate your feedback very much so as it greatly assists us in improving our operation. We are very sorry about the cookies and the noise around your room as those are two items that are very important to our guests. If you can write me at Kole.Siefken@Hilton.com I would like to see about getting your little ones some of those cookies for sure. Thanks again and take care! Sincerely, Kole Siefken General Manager
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My husband I stayed at the Emily Morgan hotel from Monday - Wednesday. We had booked the Duke Suite which is on the top floor.
We arrived at about 3:30pm on Monday. Miss Tonni (I think that’s her name) checked us in. She was so lovely and so nice! She definitely made us feel welcome.
My husband was disappointed that we didn’t get any of the delicious DoubleTree cookies though but no matter.
The elevator at the Emily Morgan was really fast. I’ve never been to a hotel with a fast elevator like that.
Our room was very spacious and the views were amazing! We had a view overlooking the Alamo and downtown. I loved the high ceiling in the bedroom too. The jacuzzi bath was very deep and comfortable. I wish I had a bath like that for my house! The bed was very comfortable, and I liked how there was an oscillating fan in the bedroom to help cool things down. Noise wasn’t an issue either as it was fairly quiet.
Premium WiFi wasn’t available for purchase but the standard WiFi was good and reliable.
Although the room had cups, I wish it did have plates and cutlery as well. That is my only complaint. Other than that, the suite was perfect!
When we were about to leave, I called the front desk so they could get our car from valet. It didn’t take that long to get our vehicle. Miss Tonni checked us out, and again, she was just as sweet and friendly as before.
The Emily Morgan will definitely be mine and my husband’s go to hotel when we are in San Antonio. We will always book the Duke suite because everything about it was great! I can’t recommend this hotel enough!
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Date of stay: June 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kole Siefken, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Jul 9, 2020
Dear Guest: Thank you for your great review of our hotel. We are so glad you enjoyed the Duke Suite with your husband. Great suggestion on the cutlery being available in the Suite and we will be certain to make that happen. Please extend our apologies to your husband regarding the cookie but next time you visit we will make it up to him. We are happy you will be returning and we look forward to serving you again soon. Sincerely, Kole Siefken General Manager
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We arrived on Aug 3rd to celebrate my husband's birthday. The room # 911 had an Alamo view. The following made our stay uncomfortable: the sunken tub, the lighting, only one working elevator, and the cold water handle did not work. After I voiced my concern that the sunken bath tub was too deep and dangerous for us, we were assigned to room #304. We moved at 10 pm on the 3rd. The following morning we were going on a tour at 9 am. The cold water handle was not working. We went on our tour and let the front desk know at 10 pm. The maintenance man checked it and told us that he could work on the handle. The front desk person told us that we would have the door open to another room to shower. We decided to check out without taking a bath. Only one elevator was working. We were in the elevator with 8 people! The front desk person gave us only a $70 discount for the inconveniences. I would not stay at this hotel anymore. These rooms are dangerous>
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2021
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Morgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Aug 13, 2021
We apologize for any maintenance inconveniences that made you feel uncomfortable in staying with us. We value our attention to providing excellent services to ensure all of our guests are comfortable and relaxed while visiting us. Please reach out to us directly if there are any further concerns we can address.
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We stayed for two nights at the Emily Morgan and had a great time. Room was much larger than the usual new hotel layouts. Bed comfortable. Room darkening curtains really were darkening.
The Emily Morgan hotel is pet friendly, although there is a charge, which allowed us to have our dog with us. The Alamo and places to walk felt safe and provided our dog places to enjoy (everyone must pick-up after dogs because I never saw any leftovers).
We used the hotel as our homebase to drive to Boca Chica, TX and see SpaceX Star Base and facility. Up and out early we were back about 7pm.
The River Walk with its businesses and restaurants was just a couple of blocks beyond the Alamo so we were able to walk everywhere and leave our car in Valet parking...no looking for a parking spot.
Would also recommend eating at the Pat O'Brien's restaurant in Alamo area and enjoying Nathan Lugo, singer/guitarist. We tried the Jambalaya and an order of wings. They were both delicious.
The Valets (Jay M and PMC) at the Emily Morgan Hotel were attentive, friendly, and we only had to wait a minute or two for our truck to be in front of the door. Most times when going out the door I didn't need to touch the door, Jay M or PMC had already opened it for me!
This all made for a great, relaxing, feeling pampered stay.
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip:They have rooms overlooking the Alamo...but not needed really...Alamo is out the door to the left!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Morgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded May 2, 2022
Thank you for this glowing review! We strive to provide our guests with exceptional experiences during their time here, and we are thrilled that our standard of service made for a relaxing stay. We hope to have you back again, if you find yourself in the area!
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Let me start by saying that most of the time when I travel for work I typically choose Hilton hotels as I prefer this brand. The hotel is located in the heart of downtown. It's right next door to the Alamo and the river walk. The outside of the hotel looks very nice. The hotel itself doesn't have onsite parking but there is a parking lot just next to it that you can use for a fee. The lobby looked nice and we could tell there was some historical context around certain things in the lobby. Upon check-in, the staff was courteous and helpful. The light on the elevator button didn't work but you could hear that it was coming. Once I stepped out of the elevator the carpet looked like it could use a good cleaning and that feel continued into my room. The view of San Antonio was beautifully on display and was really nice. The bed was made and the sheets looked clean but the overall feel of the room made you question that, and the furniture looked like it had seen better days. While most hotels I've stayed in have USB ports available (on the side table, on the desk, or the side of the bed) this room did not. The decor looked dated and dinghy. The bathroom is where it goes downhill for me. The bottom of the shower looked dirty and I couldn't tell if it was mold or if the shower sealant was dirty. Either way I didn't investigate any further for fear of wanting to switch hotels. I wish I would have packed shower shoes as it would have made me feel better. The baseboards of the bathroom were dirty and again made you question the cleanliness of the room. Overall this hotel needs a refresh and a good clean.
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emily Morgan, General Manager at The Emily Morgan San Antonio - a DoubleTree by Hilton Hotel
Responded Mar 30, 2022
We certainly apologize about your experience in our hotel. We take all guest feedback very seriously and we apologize for the inconveniences you had during your stay. Please reach out to discuss your situation and hopefully clear up any concerns. We never want to upset a loyal guest and we will take action to assure others do not experience the same. Take care and stay safe.
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The best way is to take an UBER or Taxi which are both available at the airport outside of baggage claim. The ride is only 15-20 minutes and on average will cost $22-$25 dollars one way. We hope to see you soon.
Saint Francisville, Louisiana38 contributions51 helpful votes
We had a wonderful room facing the Alamo on the 4th floor. It did not have a refrigerator. It would be best to request one if that is what you require.
There are more places to choose from in the San Antonio area.
PRICE RANGE
$144 - $190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emily morgan san antonio, hotel emily morgan, emily morgan hotel
FORMERLY KNOWN AS
Emily Morgan Hotel
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
177
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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