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Aloft San Antonio Airport

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Aloft San Antonio Airport
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342 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Nashville, Tennessee
Reviewed 2 days ago NEW

I sent an e-mail to Customer Service warning them I would write a report if I didn't hear back so here I go. My review is based on a younger professional who travels 200+ days per year. This hotel is located near my location I was visiting for work and the last Marriott I stayed at in San Antonio was...

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Helpful?
Thank ecm5826
Austin, Texas
Reviewed 5 days ago NEWvia mobile

Very convenient if you are flying from San Antonio. Not much around the hotel but their free Shuttle is nice to the airport. Rooms were standard aloft rooms. Gym & bar etc just like any other aloft I suggest this if looking for an affordable nice airport hotel in San Antonio

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Helpful?
Thank Ryan F
Braintree, Massachusetts
Reviewed 2 weeks ago

I stayed here before a 5 am flight - it's 10 minutes from the airport door-to-door without traffic. That is a huge plus. However, you can already see the wear-n-tear on the place. I booked this place because I've stayed in an Aloft before and I know what to expect - they're typically clean and consistently nicely designed. However, that...

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Thank Stephanie P
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Stephanie P, We sincerely regret to hear of your poor recent experience with us and apologize for the inconveniences you encountered during your stay. We take our guest reviews very seriously, and have addressed your comments with our team to improve guest experience. Thank you for taking the time to share this feedback with us, and we hope you...

Chicago, Illinois
Reviewed 4 weeks ago

Three yeats ago I stayed here, nice, busy and very convenient. This time...the heavy use showed. The carpets were stained, the public areas felt "hosed clean", the business center computers did not work and the wifi in the rooms/lobby did not work. The staff was very nice. The hotel lobby is loud, as is the clientele. This is probably an...

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Thank N D
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear N D, It’s always our goal to deliver the best experience, and we are very sorry that your stay fell short this time. We appreciate your feedback and will address your comments to improve guest experience in the future. We sincerely apologize that your stay did not exceed expectations, and we hope you will reconsider trying us again in...

Reviewed 4 weeks ago

The bar is so loud. It was actually a little scary clientele. Couldn't sleep AT ALL. Staff is kind, hence the 1 star. They accommodated me with a fridge and a microwave. Apparently microwaves are only on the 5th floor. Never again. Horrible experience. Certainly not family friendly.

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Thank Stacia G
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Stacia G, Our guests’ safety is a top priority for us, and we are very sorry you felt uncomfortable during your stay. We can assure you that we have security measures in place to ensure the safety of our guests. Take care.

Raleigh, North Carolina
Reviewed November 1, 2016 via mobile

This hotel needs work and a totally new staff. We stayed at aloft in Asheville and enjoyed it. Sparce rooms are expected but a welcoming and incredible friendly staff makes it fun. This hotel needs a facelift. Toilets missing parts, handles loose and quite run down. Added to that staff is unfriendly and not accommodating. As a gold SPG did...

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Helpful?
Thank IraW_11
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear IraW_11, We are disheartened to hear that you did not like our hotel, and regret that we ultimately lost your business. Thank you for taking the time to share your feedback with us. Take care.

Columbus, Texas
Reviewed October 25, 2016

I was attending a conference and this was the hotel recommended by the conference organizers. I should have done a more research about it because I would have preferred staying elsewhere. The staff that assisted me where pleasant and I had no complaints with them. Aloft considers itself to be a boutique hotel where you can "stay and play." Music...

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1Thank Lat J
Reviewed October 22, 2016 via mobile

Hotel is nice, though when we walked in the lobby was loud and the bar was packed both inside and out. It's right next to where you check in so you can't avoid it. We are staying two nights. The rooms are very spacious, the bed is beyond cozy, has a nice modern feel. Clean overall. There was a taco...

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Helpful?
Thank Rachel L
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Rachel L, We apologize that you were dissatisfied by the service. Excellent customer service is a priority for our team, and we work with our team to ensure this standard of service is delivered in the future. Thank you for providing feedback and we hope to see you again in the future. All the best.

Jackson
Reviewed October 17, 2016 via mobile

I am an SPG gold member. This place was a dump through and through. The front desk staff are a bunch of young kids who feel Empowered to do nothing. They were not helpful in the least. The rooms are small. However that's not my complaint, because the idea of the hotel is small lofty rooms. I'm Cool with that....

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Helpful?
Thank Lisa M
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Lisa M, As a loyal Platinum SPG member, you know the standards we hold for all of our Starwood properties, and we sincerely apologize that we did not meet these expectations during your stay. We are very sorry for the service you experienced with our front desk staff, and we appreciate you bringing this to our attention so we...

Austin, Texas, United States
Reviewed September 16, 2016 via mobile

We booked this hotel to stay the night for my daughters soccer game early AM the following day. There is some jazz up Friday Nights event in the lobby it was so loud, obnoxious and frightened my 7 and 10 yr old in fact had my husband not been there for protection I would have turned around and left. It...

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Helpful?
Thank Teresa R
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Teresa R, We are disheartened to hear of your dissatisfying experience. Aloft is a contemporary brand set apart from the competition by our unique, loft-inspired design and trendy styling. Part of our brand is based around the trendy musical events we have at our hotel. Rest assured, our top priority is the safety and security of our guests. Thank...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Our hotel's complimentary airport shuttle service is just the beginning of our many amenities. Enjoy comfortable boutique rooms and the popular w xzy bar. ... more   less 

Additional Information about Aloft San Antonio Airport

Address: 838 NW Loop 410, San Antonio, TX 78216-5616
Location: United States > Texas > San Antonio > Uptown Loop
Price Range: $100 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft San Antonio Airport 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Aloft San Antonio Airport Hotel San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Aloft San Antonio Airport staff and other travelers.
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Questions? Get answers from Aloft San Antonio Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay as far away from the elevator as possible!”
 of 5 bubbles 128nd, 4 weeks ago | Read review
“If you want to avoid noise, ask for a room away from the pool area.”
 of 5 bubbles LatJ_11, Oct 25, 2016 | Read review
“Ask for higher floor opposite bar/lobby”
 of 5 bubbles CedarPointFan75, Aug 4, 2016 | Read review
“avoid the first ground floor if possible”
 of 5 bubbles indib0b, Aug 1, 2016 | Read review
“Free to bring pet”
 of 5 bubbles Ameljoog, May 2, 2016 | Read review
5 of 5
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