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Hyatt Place San Antonio/Riverwalk

Booking.com$229*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hyatt Place San Antonio\/Riverwalk
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1,046 Reviews from our TripAdvisor Community

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Showing 996: English reviews
Start your review of Hyatt Place San Antonio/Riverwalk
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Frisco, Texas
Reviewed 3 days ago NEW

The room overall was nice and large EXCEPT for the bathroom!! It was smaller than the closet! I would have more room In an RV! The door barely got by the toilet and the shower was so tiny you had to stand sideways if your elbows were out to wash your hair! Also the towel rack was inside the shower!!...

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Helpful?
Thank MsVic
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a survey. We are very aware of the size of the restrooms. We wish there was something we could do about this, but that is an ownership decision. Coffee makers are provided in all guest rooms, this is the reason coffee is not out after breakfast.

Winooski, Vermont
Reviewed 3 days ago NEWvia mobile

Was here for a meeting and the staff was so welcoming and friendly! Computers were a little slow at check in but they kept smiling and engaging with us it was very nice. Location is perfect, across from the Alamo and down another elevator to the Riverwalk. Rooms were good sized and clean, beds were very comfy. Will definitely be...

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Helpful?
Thank FLTIFF
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. we appreciate the comments and look forward to seeing you again.

Houston, United States
Reviewed 3 days ago NEW

On happy with my stay. Check in staff was not friendly . Check out stuff was better friendly and helpful. Breakfast was terrible. Location was OK. I called to check the price on everything before I got there I was told there was a $15 parking fee but they did not mention it was going to be a $15 and...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Roshanee R
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to complete a survey. We apologize the stay was not what you expected.

Reviewed 5 days ago NEW

The hotel is located off the hassle and bustle of the river walk ... yet a 3 minute walk and you are in the middle of it. The hotel is quiet has great work space in the room. My room did not have hot water at the sink nor in the wet bar area. The bathroom door did not close...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Janiam33
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for posting the review. We apologize for the restroom size, bad design error. The wet bar is not designed to have hot water, only cold.

Reviewed 5 days ago NEW

Terrible, won't stay here again. Over charged. Lady staff members were not friendly. Submitted my state tax exemption form when i arrived, so I wouldn't get state taxes added, your staff did it anyway. Didn't notice it till it was to late.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank normas996
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Our apologies about the tax situation. Our hosts are not able to remove the taxes until check out. This is the way our computer system is designed, not that they ignored your request.

George West Texas
Reviewed 5 days ago NEW

Short walk to main attractions on river, but this hotel on quiet part of the river. Very nice. People walking and jogging. Nice, new hotel. Hotel staff very friendly and helpful . Bed comfortable . Nice big room

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Diana O
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. We appreciate the kind comments and hope to see you again.

Reviewed 1 week ago NEWvia mobile

I chose this hotel because it was rated well, inexpensive, and on the river walk. It's definitely walkable to the main part of the river walk, but off the beaten path a bit. The room was nice and big and we appreciated the extra sitting area. The main issue we had was the smell of the room. I have no...

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Helpful?
Thank Lindsay C
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to post a review. We do understand the comments concerning the bathroom size. We do hear this comment all the time. We will look into the complaint concerning the smell.

Las Cruces, New Mexico, United States
Reviewed 1 week ago

What this property needs is a good face lift. But what is lost in worn out carpet and dated room décor is made up by an extremely friendly and helpful staff. I cannot say enough about how courteous and knowledgeable this staff is. And helpful is the most important adjective I can add...upon my initial check in I was give...

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Helpful?
Thank Tim N
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Thank you for taking the time to fill out a review. We appreciate the kind comments concerning the staff interactions.

Plano, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 288christya
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

Salt Lake City
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank zodock
GeorgeHaas, General Manager at Hyatt Place San Antonio/Riverwalk, responded to this review

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Room Service
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Parking fee $15.00 per night ... more   less 

Additional Information about Hyatt Place San Antonio/Riverwalk

Address: 601 South St. Mary's Street, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Location: United States > Texas > San Antonio > East Side
Price Range: $124 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, Orbitz, Priceline, Hyatt Hotels Corporation, Cancelon, TripOnline SA, getaroom.com, HotelsClick and HotelQuickly so you can book your Hyatt Place San Antonio/Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Place San Antonio/Riverwalk staff and other travelers.
25 questions
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Questions? Get answers from Hyatt Place San Antonio/Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a bathroom larger than a closet!!”
MsVic, 3 days ago | Read review
“It was fun to have a view of the riverwalk to see the various things floating along the river.”
vbrey, Apr 11, 2017 | Read review
“Room 1037 is not good...phone doesn't work and TV is weird spot.”
David45645, Mar 18, 2017 | Read review
“Do the River Walk!”
lyn2716, Feb 16, 2017 | Read review
“Ask for a room with a balcony.”
magikalerikal, Feb 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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