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Since I’ve been here since November 2017, I noticed a Wi-Fi outage that lasted throughout the Thanksgiving holiday. I was patient and understanding however now it appears the same thing is happening the Internet during the Christmas holiday now. Of course, I am hope I...More
Thank Cassandra B
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 2 weeks ago
Hello Cassandra B,
Thank you for your recent stay with us and reviewing our property. I am very sorry for the inconvenience you have experienced due to our WiFi outage. Your review will be used to consider improvements needed and we hope that you can...More
You have a furnished kitchen!
Recliner, great work area.
And if that isn't enough, you have pool, exercise room, laundry room and a mini store with the honor system.
And if that or eating out isn't working just stop at grocery...More
We chose this hotel because at the time, this was the only suite that had 2 different bedrooms AND a living area, & a full kitchen (stove, microwave, full fridge, dishwasher). The particular suite we had was also unique due to it having a washer/dryer...More
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded July 28, 2017
Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our suites. On the other hand, we would like to apologize for the level of service you received from our...More
Stayed the night with my wife. The customer service was great. I felt the staff were helpful and supportive. The hotel was older. The location was not the best. They did offer free laundry and offered other amenities that were nice, i.e. the lending closet...More
1 Thank Derek L
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded May 8, 2017
Hi Derek L,
Thanks for choosing the Candlewood Suites San Antonio NW Medical Center, TX for your lodging needs, we're glad to have hosted your overnight stay. Friendly and comfortable accommodations is what we consistently aim to provide and that in mind, I am pleased...More
Staff was meh... the elevators consitently stink horribly like cigarettes. The second floor has a horrible odor that resembles really cheap glue under the carpet. It's a pretty over powering odor. The rooms smell like stagnant air and my room had baby roaches so I...More
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded November 29, 2016
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I...More