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Candlewood Suites - San Antonio NW Medical Center

69 reviews
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Traveler (10)
Room & Suite (20)
Pool & Beach (1)
Overview
  • Excellent18%
  • Very good25%
  • Average20%
  • Poor14%
  • Terrible23%
4 weeks ago
“WiFi out again”
Jul 10, 2017
“Ok stay.”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness center
Kitchenette
2.5 Star Hotel
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (69)Write a Review
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1 - 5 of 65 reviews
Reviewed 4 weeks ago via mobile

Since I’ve been here since November 2017, I noticed a Wi-Fi outage that lasted throughout the Thanksgiving holiday. I was patient and understanding however now it appears the same thing is happening the Internet during the Christmas holiday now. Of course, I am hope I...More

Thank Cassandra B
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 2 weeks ago

Hello Cassandra B, Thank you for your recent stay with us and reviewing our property. I am very sorry for the inconvenience you have experienced due to our WiFi outage. Your review will be used to consider improvements needed and we hope that you can...More

Hotel's Favorite
Reviewed October 17, 2017 via mobile

You have a furnished kitchen! Awesome bed! Lovely bathroom. Recliner, great work area. And if that isn't enough, you have pool, exercise room, laundry room and a mini store with the honor system. And if that or eating out isn't working just stop at grocery...More

Thank allrightie
Reviewed July 10, 2017

We chose this hotel because at the time, this was the only suite that had 2 different bedrooms AND a living area, & a full kitchen (stove, microwave, full fridge, dishwasher). The particular suite we had was also unique due to it having a washer/dryer...More

Thank Sonick23
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded July 28, 2017

Dear Sonick23, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our suites. On the other hand, we would like to apologize for the level of service you received from our...More

Reviewed February 2, 2017 via mobile

Stayed the night with my wife. The customer service was great. I felt the staff were helpful and supportive. The hotel was older. The location was not the best. They did offer free laundry and offered other amenities that were nice, i.e. the lending closet...More

1  Thank Derek L
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded May 8, 2017

Hi Derek L, Thanks for choosing the Candlewood Suites San Antonio NW Medical Center, TX for your lodging needs, we're glad to have hosted your overnight stay. Friendly and comfortable accommodations is what we consistently aim to provide and that in mind, I am pleased...More

Reviewed November 13, 2016 via mobile

Staff was meh... the elevators consitently stink horribly like cigarettes. The second floor has a horrible odor that resembles really cheap glue under the carpet. It's a pretty over powering odor. The rooms smell like stagnant air and my room had baby roaches so I...More

Thank krisk05
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded November 29, 2016

Dear krisk05, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Things to do
Pool
Fitness Center with Gym / Workout Room
Tennis Court
Details
Price range
$63 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$63 - $137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveler (10)
Room & Suite (20)
Pool & Beach (1)
Hotel & Grounds (16)
Bathroom (2)
Questions & Answers
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Shenny G
May 15, 2015|
Answer
Response from Heather S | Reviewed this property |
No there was no charge for parking. That is more at river walk hotels .
0
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Room Tips
"Rooms on the south side are quieter"
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"To choose a good room, don't stay at this hotel"
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"stay in a suite"
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"If you don't like overhead noise get an upstairs room, but they are all pretty quiet."
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