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Candlewood Suites - San Antonio NW Medical Center

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Candlewood Suites - San Antonio NW Medical Center
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64 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Mount Laurel, New Jersey
Reviewed 3 weeks ago via mobile

Staff was meh... the elevators consitently stink horribly like cigarettes. The second floor has a horrible odor that resembles really cheap glue under the carpet. It's a pretty over powering odor. The rooms smell like stagnant air and my room had baby roaches so I would definitely not stay here at all

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Helpful?
Thank krisk05
IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Dear krisk05, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and...

Reviewed August 26, 2016 via mobile

I spend 180 nights a year in hotels, and prefer Candlewoods for the value/comfort of the chain. This is the worst Candlewood I've ever been in. The whole thing is filthy. The front lobby area and elevators haven't seen a mop in probably a month. The handle on the fridge and light switches have black finger marks around them. My...

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Helpful?
Thank PatrickandAshley2014
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

We thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs and apologize for your disappointment with the condition of your suite and the hotel. Rest assured that we take all comments and suggestions to heart so that we...

Laredo, Texas
Reviewed May 23, 2016

It was a nice environment to stay in it had really friendly people working. The room was very excellent it feels like if you were in your house. The I also like that it had a gym were I was able to go workout.

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Helpful?
Thank abluciol
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking a moment to provide us with your feedback. One of our top priorities is Guest satisfaction and we are so pleased to hear we met your expectations during your recent stay at our hotel. Thank you again and I will make sure to share this with our staff.

Nashville, United States
Reviewed February 14, 2016

This hotel is nothing better than a $29.00 budget hotel! Our party of three made our reservations five weeks ago. When we arrived, two days ago - checking in at 4:10 p.m., only 2 of the 3 room were available. It took them just under two hours to get another room ready. As a consolation they gave my partner a...

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Helpful?
1Thank David F
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

I want to apologize for your less than perfect stay at our hotel. We do strive to ensure all of our guests have an excellent stay but it appears we have failed to provide that during your time with us. My largest concern is your experience with our staff which was our opportunity to begin and end your stay on...

San Angelo, Texas United States
Reviewed September 15, 2015

Stayed at this hotel over the weekend and had a nice stay. I stayed at this property back in May but at that time had the bigger suited. This time I wanted to save some money so I choose the smaller room. Big difference! The two-room suite had much more space than the standard room and it seemed the bathroom...

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Helpful?
1Thank Doray H
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking time to write us a review. We are always happy to get feedback from our guests and I am so happy to hear you enjoyed your stay. We hope to have you back again soon!

Laredo, Texas
Reviewed May 26, 2015

The room was spacious, clean and I felt right at home. I would recommend getting rid of the carpet but other than that everything in the kitchen and the bathroom was very clean. Plenty of clean towels and the pull out sofa was comfortable for my son.

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Helpful?
Thank gina5021
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for your great review! We are so happy that you enjoyed your stay and hope to have you as our guest again.

Broken Arrow, Oklahoma
Reviewed May 22, 2015

I expected a nice room that because of my points status entitled me to an upgrade to a suite. All this was to be comparable to a Holiday Inn by IHG. It did not meet my expectations nor the hype by the IHG reservations people. We received no room service the 5 days we were there. I had to stop...

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Helpful?
Thank Richard W
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment. Rest assured that we take all comments and suggestions to heart so that we can improve and provide...

Lawrenceville, Georgia
Reviewed May 19, 2015 via mobile

Stopped in for a night while passing through off I-10. We were promptly checked in by Stephanie, she was very nice. The rooms were clean as expected, although this is the first hotel we've stayed in that doesn't have an in room blow dryer. Also, the pantry is pretty limited at this one.

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Helpful?
Thank Kemptons
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to give us your feedback. We are happy that you stopped in to stay with us for the night. I apologize that the selection in our Candlewood Cupboard did not meet your expectations, but I am happy that you were pleased with the cleanliness of the room and the friendliness of our staff. We...

Houston, Texas
Reviewed May 17, 2015

It was a clean hotel. This is an average candlewood and the staff was very friendly. It was convenient to the medical center and airport. Close to the shopping and hospitals is why you would choose this location.

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Helpful?
Thank hospitality911
Angie A, Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs and we are happy that you were pleased with our customer satisfaction. We hope to have you as our guest again.

San Antonio, Texas
Reviewed May 14, 2015

I really like this hotel, and Candlewood has never been a favorite for me. I usually go out of my way to avoid them, but this one was the most convenient for us this stay and so we gave it a shot. I am glad we did. The only bad thing I can say is more about me than the...

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Helpful?
Thank Heather S
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for your kind words. We are so happy that you enjoyed your stay with us and hope that you visit again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to San Antonio Come and see how we celebrate spring with Fiesta, Fiesta, Fiesta! , a citywide cultural celebration. Aside from being home to the Alamo and the San Antonio Riverwalk, we are also home to the San Antonio Spurs, the Majestic and IMAX Theater, Sea World, Fiesta Texas as well as many institutions of higher education including UTSA and Trinity University. From the moment you enter the Candlewood Suites hotel you will feel right at home. Whether your visit brings you to us for business or pleasure, one night or an extended stay, the Candlewood Suites is ready to serve you. Our rooms are cozy and convenient because we put the amenities where they really count: in your room. It's the ultimate suite for every traveler. Each suite has a fully equipped kitchen complete with microwave and full size refrigerator. Work efficiently at your executive desk with two phone lines and surf the net with our free high speed internet access. Relax in the overstuffed recliner while you enjoy the CD player and DVD/VCR. Borrow your favorites from our free video and book library or work off some stress in our fitness center or our outdoor pool. Our Candlewood Cupboard offers meals, snacks and sundry items at value prices and our complimentary washers and dryers will keep you looking your best. The Candlewood Suites hotel is located on the Northwest side of town near USAA, Lackland Air Force Base, and the Medical Center. ... more   less 

Additional Information about Candlewood Suites - San Antonio NW Medical Center

Address: 9350 W Interstate 10, San Antonio, TX 78230-3169
Location: United States > Texas > San Antonio > Northwest Side
Price Range: $79 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - San Antonio NW Medical Center 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Candlewood Suites - San Antonio Hotel San Antonio
Candlewood San Antonio
San Antonio Candlewood Suites
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Questions & Answers

Here's what travelers have asked, with answers from Candlewood Suites - San Antonio NW Medical Center staff and other travelers.
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Questions? Get answers from Candlewood Suites - San Antonio NW Medical Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the south side are quieter”
 of 5 bubbles abluciol, May 23, 2016 | Read review
“To choose a good room, don't stay at this hotel”
 of 5 bubbles davidfI4477QY, Feb 14, 2016 | Read review
“stay in a suite”
 of 5 bubbles gina5021, May 26, 2015 | Read review
“If you don't like overhead noise get an upstairs room, but they are all pretty quiet.”
 of 5 bubbles moonflower1313, Nov 12, 2014 | Read review
“Look elsewhere for a safer location.”
 of 5 bubbles KipF, Jan 24, 2014 | Read review
5 of 5
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