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Extended Stay America - San Antonio - Airport

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Extended Stay America - San Antonio - Airport
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90 Reviews from our TripAdvisor Community

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Showing 89: English reviews
San Antonio, Texas
Reviewed October 29, 2016

(pictures shown were taken right when we walked in) We chose Extended stay america because it was pet friendly and the pictures looked spacious and amazing. We bought 2 rooms, one to put half out pets in and the other for us and other 2 (since it was a 2 maximum pets per room). Well we open the first room...

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Helpful?
Thank Kofeii
Manager_11525, Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you for providing us with details about your stay. Please accept my apology. To prevent this from happening again, our team is retraining in all the areas. We are working with a non-renovated hotel at this time, but also we are happy to know our hotel will start the renovations in the near future. I am grateful for the...

Reviewed October 25, 2016 via mobile

I have been visiting San Antonio for about 8 months now & I stay for weeks at a time. Extended Stay has been my go to place since I've been coming to SA. The employees are GREAT Gladiss & Susana are my favorite very friendly, respectful, & professional. As the rest of the employees are as well. As far as...

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Helpful?
Thank loveforSA
Manager_11525, Manager at Extended Stay America - San Antonio - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for taking care of you as a guest and were make your stay pleasant while staying with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you...

Reviewed June 19, 2016 via mobile

i dont remember what day i had arrived but the first to greet me was trinidad, i was very weary from travel but as soon as i got here she made me feel welcome and taken care of...i could literally go on forever about how awesome her service is and how well she does her job and carries herself but...

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Helpful?
Thank kingmick187
Manager_11525, Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you so much for sharing your experience with us. I am pleased to know our staff provided you with excellent service and a comfortable stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Taunton, Massachusetts
Reviewed June 19, 2016

Pros: 1. Very near to the airport(10 mins) 2. Friendly staff 3. Near the North Star Mall Cons: 1. I had paid for the daily cleaning but I had to remind them on the 3rd day of the stay before the cleaning started. They didn't charge me for the cleaning on the remaining days.

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Helpful?
Thank Kalyanfortius
Manager_11525, Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am disappointed in the issue you had with cleaning, and I will address this with the staff; however, it is good to know you enjoyed our convenient location and our staff. Thank you again for your review. It would be our pleasure for you to repeat...

Rustburg
Reviewed May 8, 2016

The room was very nice clean and up to date. Everything works well the maintenance was always done on time if needed. The grounds was kept up nice and neat. Steve dose a awesome job. Management is the best, always polite.

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Helpful?
Thank Michael J
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I appreciate you taking the time to write such a wonderful review about our staff and hotel. I am proud of our team for providing excellent service and a comfortable stay! I will share your great feedback with our staff and will be sure to recognize our maintenance staff member Steve. Once more, thank you for posting your review. We...

O'Fallon, Illinois
Reviewed May 1, 2016 via mobile

This extended stay received two stars rather than one because the bed had fresh linens. The counters may have been wiped down, but the bath room and refrigerator had not been cleaned. Ants in the kitchen. There was a ring inside the toilet, so it wasn't just a day or two in remiss. The color of the burgundy entrance carpet...

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Helpful?
Thank CoriLyons131
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed to read about the room conditions you experienced. Please accept my apology. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. In an effort to guarantee proper sanitation...

Alabama
Reviewed April 17, 2016

Checked in and found the room to be unclean. The door to the bathroom is covered in black grimy finger prints. The linens smell; the whole place needs to be stripped to the studs and bleached. I tried to report the information to the front desk but I couldn't find anyone. I would rather sleep in my car than sleep...

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Helpful?
Thank BGF1970
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear about the room conditions and service issues you experienced. Please accept my apology. To prevent this from happening again, I will make sure we are implementing deep cleaning and preventative maintenance procedures as well as responding to guest needs...

San Antonio, Texas
Reviewed April 15, 2016

I am an insurance adjuster and was given 1 day notice to get to San Antonio from Dallas. My wife booked this for me and when I got here I noticed it is all out door access and that's a no go for my wife. After checking in I needed to change to the other location. Rochelle the manager called...

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Helpful?
Thank fedzman
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m thrilled that we were able to provide you with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Middletown, Ohio
Reviewed March 26, 2016

We usually stay an average of 50-80 hotels a year, so I am aware of the many problems people are faced with. Sadly the cheaper chains are more likely to experience situations. We stayed in this hotel 4 nights because of the 3 min convenience to the meeting we attended. The first night was the worst of any stay in...

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Helpful?
Thank Michael T
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our front desk staff; however, please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company....

Reviewed March 23, 2016 via mobile

I guess you get what you pay for. The beds were horrible though. Hard as rocks. Even my teenage boys complained about hurting after sleeping on those beds. Plus there was a bloody pillow case in the room when we arrived.

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Helpful?
Thank CDRN77
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. To make sure this doesn't happen again, I will personally inspect our rooms prior to guest arrivals to ensure that everything...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Antonio - Airport

Address: 1015 Central Pkwy S, San Antonio, TX 78232-5022 (Formerly Homestead Studio Suites - San Antonio - Airport)
Location: United States > Texas > San Antonio
Price Range: $63 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Antonio - Airport 2.5*
Number of rooms: 153
Reservation Options:
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Also Known As:
Homestead Hotel San Antonio
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Questions & Answers

Questions? Get answers from Extended Stay America - San Antonio - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have a lot of luggage, please choose a room in the first floor. Doesn't have elevators”
 of 5 bubbles Kalyanfortius, Jun 19, 2016 | Read review
“Book somewhere else.”
  • Another view of the stove/vent hood
  • Under the sink in the bathroom, dirt, dust and mold
  • The bathtub
  • The door/carpet. Carpet stains everywhere. We wore shoes the entire time. Even in the tub we wor
  • Door handle
 of 5 bubbles destiny009taboo, Sep 8, 2015 | Read review
“Go to the Hampton Inn or Hyatt.”
 of 5 bubbles 397soniav, May 18, 2015 | Read review
“Try to get the Deluxe room on the corners of the buildings.”
 of 5 bubbles hrefa, Nov 19, 2014 | Read review
“I would recommend travelers to choose a good room at a different hotel until this Extended Stay gets their hotel back in shape.”
 of 5 bubbles 1Traveler1234, Aug 23, 2014 | Read review
5 of 5
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