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Extended Stay America - San Antonio - Airport

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Extended Stay America - San Antonio - Airport
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88 Reviews from our TripAdvisor Community

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Showing 87: English reviews
1 review
5 of 5 stars Reviewed June 19, 2016 via mobile

i dont remember what day i had arrived but the first to greet me was trinidad, i was very weary from travel but as soon as i got here she made me feel welcome and taken care of...i could literally go on forever about how awesome her service is and how well she does her job and carries herself but... More 

Helpful?
Thank kingmick187
Manager_11525, Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you so much for sharing your experience with us. I am pleased to know our staff provided you with excellent service and a comfortable stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Taunton, Massachusetts
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 19, 2016

Pros: 1. Very near to the airport(10 mins) 2. Friendly staff 3. Near the North Star Mall Cons: 1. I had paid for the daily cleaning but I had to remind them on the 3rd day of the stay before the cleaning started. They didn't charge me for the cleaning on the remaining days.

Helpful?
Thank Kalyanfortius
Manager_11525, Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am disappointed in the issue you had with cleaning, and I will address this with the staff; however, it is good to know you enjoyed our convenient location and our staff. Thank you again for your review. It would be our pleasure for you to repeat... More 

Rustburg
2 reviews
5 of 5 stars Reviewed May 8, 2016

The room was very nice clean and up to date. Everything works well the maintenance was always done on time if needed. The grounds was kept up nice and neat. Steve dose a awesome job. Management is the best, always polite.

Helpful?
Thank Michael J
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I appreciate you taking the time to write such a wonderful review about our staff and hotel. I am proud of our team for providing excellent service and a comfortable stay! I will share your great feedback with our staff and will be sure to recognize our maintenance staff member Steve. Once more, thank you for posting your review. We... More 

O'Fallon, Illinois
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 1, 2016 via mobile

This extended stay received two stars rather than one because the bed had fresh linens. The counters may have been wiped down, but the bath room and refrigerator had not been cleaned. Ants in the kitchen. There was a ring inside the toilet, so it wasn't just a day or two in remiss. The color of the burgundy entrance carpet... More 

Helpful?
Thank CoriLyons131
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed to read about the room conditions you experienced. Please accept my apology. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. In an effort to guarantee proper sanitation... More 

Travelers are raving about these San Antonio hotels

Alabama
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 17, 2016

Checked in and found the room to be unclean. The door to the bathroom is covered in black grimy finger prints. The linens smell; the whole place needs to be stripped to the studs and bleached. I tried to report the information to the front desk but I couldn't find anyone. I would rather sleep in my car than sleep... More 

Helpful?
Thank BGF1970
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear about the room conditions and service issues you experienced. Please accept my apology. To prevent this from happening again, I will make sure we are implementing deep cleaning and preventative maintenance procedures as well as responding to guest needs... More 

San Antonio, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 15, 2016

I am an insurance adjuster and was given 1 day notice to get to San Antonio from Dallas. My wife booked this for me and when I got here I noticed it is all out door access and that's a no go for my wife. After checking in I needed to change to the other location. Rochelle the manager called... More 

Helpful?
Thank fedzman
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I’m thrilled that we were able to provide you with exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Middletown, Ohio
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed March 26, 2016

We usually stay an average of 50-80 hotels a year, so I am aware of the many problems people are faced with. Sadly the cheaper chains are more likely to experience situations. We stayed in this hotel 4 nights because of the 3 min convenience to the meeting we attended. The first night was the worst of any stay in... More 

Helpful?
Thank Michael T
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our front desk staff; however, please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company.... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed March 23, 2016 via mobile

I guess you get what you pay for. The beds were horrible though. Hard as rocks. Even my teenage boys complained about hurting after sleeping on those beds. Plus there was a bloody pillow case in the room when we arrived.

Helpful?
Thank CDRN77
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. To make sure this doesn't happen again, I will personally inspect our rooms prior to guest arrivals to ensure that everything... More 

1 review
1 of 5 stars Reviewed November 5, 2015 via mobile

Aside from not having a single coffee pot available for in the morning, I walk into my room, and turn the light on to find my lamp has a bulb dangling on the side of it..connected by wires. Oh, and the smoke alarm was ripped off the wall... Renovations really can't wait any longer here. It's gross and unsafe. Ew,... More 

Helpful?
Thank Chrissy D
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front... More 

Rock Island, Illinois
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 29, 2015

My wife and I have stayed at other ES hotels and this one was a disappointment ! It was much smaller than in the other ES hotels . The walls were thin as we found out , someone sneezed in the next room and we were careful about talking about our plans for the day after that . Most everything... More 

Helpful?
Thank Fernando R
Manager_11525, General Manager at Extended Stay America - San Antonio - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to meet your expectations. In response to your feedback, I am pleased to let you know that our hotel is scheduled for a renovation during the spring of next year. I really appreciate you bringing this to our attention.... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Antonio - Airport

Address: 1015 Central Pkwy S, San Antonio, TX 78232-5022 (Formerly Homestead Studio Suites - San Antonio - Airport)
Location: United States > Texas > San Antonio
Price Range: $62 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - San Antonio - Airport 2*
Number of rooms: 153
Reservation Options:
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Also Known As:
Homestead Hotel San Antonio
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