Loved being in a unique, historic building in downtown San Antonio. We were able to walk, bike, or scooter all around the city. Nick at the front desk was amazing and very attentive. We loved our stay so much we extended! Thanks Nick for making our trip so special!
I booked a room for June 14 checking checking out on June 15 for my son, daughter-in-law and myself. I was told that we would have two double beds and a handicap accessible room. When I was finally able to check in after 3 PM, the room was not handicap accessible! The toilet was practically on the floor! I asked for a different room, and after waiting 2 hours, received a room with 1 double bed that was great for handicap, but NOT great for THREE people!
There’s so much to say about this hotel. Not only is this hotel within walking distance to the Riverwalk, every staff member that I had any interaction with was extremely professional and courteous. From Jacob with the valet, to Tony at the front desk check-in, Olivia with housekeeping, Jocelyn at check-out, and Gabriel even remembering us from our last visit. Can’t wait to book our next visit!
My girlfriend and I decided to take a spontaneous trip to San Antonio. Being her first visit in quite some time, I wanted to make sure she had quite the experience. Gabriel went above and beyond with our reservation, securing a suite and making us feel extra special with valet services, as well as taking the time to thank us for our stay. A property we will for sure be frequenting for future visits.
The Sheraton Gunter Hotel is located in the heart of downtown/ River Walk San Antonio! You can walk to a wide selection of restaurants, shop at boutiques at street level or down on the River Walk, or take n a concert at the Majestic Theater or the Aztec Theater! The hotel is near enough the tourist action but far enough away to get a good night’s rest at night. The rooms are comfortable and cozy. The staff are attentive and responsive. And the 414 Bar exudes film noir vibes and serves a tasty Vicks martini. The mechanicals are scheduled to be updated. But even with slow arrival of hot water , this a gem of a hotel . We plan to return to the Gunter the next time we return to San Antonio! Which is an annual thing for us!
This hotel by far has been one of the best stays! We very much enjoyed our stay at Sheraton Gunther. The staff were so nice and everything was beautiful and neat! Gabe Garza has exceptional customer service and we will be returning.
Last minute weekend trip to San Antonio and booked the Gunter using points. Used our Marriott Suite Upgrade and the room was amazing. King suite, large living room and 2 bathrooms. Need to give a huge shout out to Gabriel at the front desk. He is everything a front desk manager should be and more. Went above and beyond to make us feel welcome. Personally went to our room to make sure it was clean and ready to go. This kind of customer service is difficult to find these days. The bar at the hotel is a must do. Hotel is going to be renovated later this year and the rooms are outdated but would definitely return.
The hotel rooms and amenities are in a very distressed state - it’s very run down and badly needs a refurb. It’s also quite dirty and ‘sticky’ in areas with a bad, lingering smell. Bedsheets felt damp. Not at all what I would have expected from a Sheraton brand or a hotel managed by Marriott. Overly familiar reception staff on check in came across as unprofessional, jokingly mispronouncing surnames.
Travel agent helped us select the hotel that was most convenient for me and my travel partner. There were no maps or brochures to provide us with important information. The desk clerks were not helpful either. Any activities going on we learned from people on the street. We lucked out to be there during the annual festival of flowers. Regarding the hotel, we had to request the room to be cleaned, the towels to be brought to us, the beds changed. It was not clean at all. The service was very poor. I would not recommend this hotel to anyone.
I’m somewhat disappointed in this hotel, as it’s definitely showing it’s age. The staff was friendly. My room while clean clearly showed it’s age as the bathroom was quite dated. The bed was comfy , nice bedding and pillows leading to a good sleep. They need a few more outlets for today’s electronic. The clubroom was decent and being open 24 hours was a plus. It’s within walking distance to lots of decent restaurants which was a plus. It just needs a bit of refreshing to bring it up to what I consider to be Marriott standards.
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