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Sheraton Gunter Hotel San Antonio

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205 E Houston St, San Antonio, TX 78205-1801
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (312)
Room & Suite (70)
Dining (31)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Gunter Hotel San Antonio
Updated 08/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#83 of 377 hotels in San Antonio
Location
Cleanliness
Service
Value
Steeped in the rich traditions of San Antonio, the Gunter Hotel dates back to 1909, and is celebrating its 110th Anniversary. Listed on the National Register of Historic Places, this landmark hotel continues to be part of the city's unique heritage. Through the years, the spirit of the Gunter’s history has been passed on through generations of our guests and the residents of San Antonio. The Sheraton Gunter is located in the Heart of Downtown San Antonio at the center of everything. Whether you're visiting for business or pleasure, we know you're going to love the Gunter Hotel experience.
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Room & Suite (70)70
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English
Hotel links
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1,110Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Daniel Garza wrote a review Dec 2020
1 contribution
Attended Son's wedding 4, 5 Dec...Beautiful facility considering historic environment...beautifully renovated. Unfortunately staff did not lend themselves to the environment....from the valets to the front desk staff lacked a welcoming personality and my family felt as they were doing us a favor on directing us to the wedding venue. In particular, checked out morning of 5 Dec. Front desk individual appeared bothered that she had to check our billing and when advised about leaking bathtub faucet...replied that it would be checked out whenever time permitted. Disappointed with the manner of her response...no inquiry whether the stay was enjoyable nor was an indication that welcomed a return stay...Employees make a visit most pleasurable. Recommend a refresher on customer service... CMSgt Daniel Garza, USAF (Retired)
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Date of stay: December 2020
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Response from Daniel Cisneros, Marketing at Sheraton Gunter Hotel San Antonio
Responded Dec 8, 2020
Mr. Garza, On behalf of our entire team, we apologize for the attitude of the staff. This is certainly not the level of service that we expect from our staff and nor should our customers. We will rectify this incident internally and provide additional training to those involved. We assure you that if you give us another opportunity, you will receive the outstanding customer service you deserve. If we can be of any additional assistance, please do not hesitate to notify us. Thank you for your business.
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Tourist147376 wrote a review Dec 2020
2 contributions
My family stayed at this hotel for a wedding. The room staff and afternoon front desk staff on Dec 4th were WONDERFUL. The Saturday morning crew, not so much. The desk staff in the morning, very rude.
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Date of stay: December 2020Trip type: Traveled with family
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Response from Daniel Cisneros, Marketing at Sheraton Gunter Hotel San Antonio
Responded Dec 8, 2020
Tourist147376, we apologize for the experience you had with our team on Saturday. This is not the level of service that we are known for here at the Sheraton Gunter. We will rectify this incident internally and provide additional training to those involved. We assure you that if you give us another opportunity, you will receive the outstanding customer service you deserve. If we can be of any additional assistance, please do not hesitate to notify us. Thank you for taking the time to provide us with you feedback.
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Erin E wrote a review Nov 2020
San Antonio, Texas1 contribution
I can not compliment Daniel and Madison enough! My friends wedding venue was cancelled 2 weeks before the wedding date and those two saved the day! They made a beautiful wedding happen in less than 2 weeks. Not only was the ballroom and terrace a gorgeous setting, they made sure to block rooms together so we could celebrate after and not disturb other guests. If you are ever looking for a wedding venue, check them out!! If you're just looking for a weekend getaway, stay there. The hotel is beautiful and full of San Antonio history. Not to mention in the perfect location.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: If you want views, ask for a room that faces The Majestic!
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Response from Daniel Cisneros, Marketing at Sheraton Gunter Hotel San Antonio
Responded Dec 8, 2020
468erine, thank you so much for taking the time to provide us with your kind review! We are so happy to hear that you all had a great time and that we were able to make this special day a success. We hope to see you again soon and we will be share to share your compliments with our team.
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Tawnya L wrote a review Oct 2020
Houston, Texas18 contributions
+1
The Sheraton Gunter is AMAZING! I highly recommend staying at this gem of a hotel if you're in the San Antonio area. The Gunter Hotel and Staff never forget they are in the service and hospitality business. This hotel is clean and beautiful. Coffee makers, Starbucks coffee, green tea and complimentary bottled water are available in your room. Complimentary toiletries, clean towels and robes are in your room. This seems like a "duh!", but I stayed at a different hotel yesterday and none of this was provided! The gym on the third floor is wonderful! If you like to work out before retiring to bed you're covered. The pool is clean and sparkling as well. A safe is available in each room for valuables. The bed is comfy and cozy. I haven't a single negative comment about the Sheraton Gunter Hotel. The staff is friendly and helpful. Amazingly patient and kind.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Daniel Cisneros, Marketing at Sheraton Gunter Hotel San Antonio
Responded Dec 8, 2020
Tawnya, thank you so much for your kind review, it was lovely to hear that you had a great time and that our staff helped make a lasting impression. We do hope that we will see you again and please be assured that we will be sharing your compliments with our team.
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Kristen T wrote a review Oct 2020
1 contribution
I stayed at the Gunter Sheraton in January of this year. The room was okay. Unremarkable, but decent enough. The carpet was a bit damp, but I understand it is an old building and was unsurprised by it. I drove to San Antonio from Houston, and parked at the hotel in their valet area in the rear of the building. When I went to leave, I found that the valet had lost my key fob. As the valet team was trying to discern who on their team was last to be in possession of my keys, I was trying to describe the employee to them. We were unable to come to a consensus on who we may be looking for, and I noticed no fewer than three cameras in the valet area. I went inside and asked the front desk staff to connect me with the security department so we could try to find the video footage from when I last valeted the car. This was the first mention made to the hotel staff that a guest’s car keys were misplaced. Andrew arrived shortly after my initial contact with the front desk. I explained that I last valeted my car Friday between 5:20 and 5:45, and that if we could look at the security footage we could surely find the person that may have had an idea where the keys had gone. Andrew obliged and disappeared for a few minutes. He returned to tell me that Enrique, the Head of Security, was the only person with the clearance to look back into a previous days footage. Enrique had the day off, so we would not be able to see the security footage. I did not find this to be an adequate answer. After relaying my dissatisfaction to Andrew, he again disappeared, presumably to contact Enrique. When he returned shortly after, he said, “Unfortunately, those cameras are actually not working right now. We’re working to have them fixed, but right now they’re broken,” He then left me with a feeling that there was nothing that the hotel could or would do. My impression was that this was “not the hotel’s problem.” After pacing the valet area, searching the parking deck, and pacing the lobby area while we waited for valet manager Russ to arrive, I finally approached the front desk again to ask for the card for the General Manager. I was told that since the GM was new, he didn’t have one. I then asked to speak to the manager on duty. She soon arrived and asked how she could help. It seemed that she had only very recently been made aware of my situation. I explained that I was upset that no one seemed concerned that I was effectively stranded in San Antonio with no plan of action in place from any staff member (of the hotel or valet service) to reassure me of a solution. No one had offered to let me back in to my room that I had recently checked out of. No one had offered me a spot in the restaurant or lounge area to comfortably wait for a resolution. I was visibly distressed and had been aimlessly wandering the lobby in front of several staff members, and no one seemed to be particularly concerned. At this point, I insisted that I be comp’ed lunch in the restaurant, as I had been stranded well over an hour at this point. Upon further communication with Russ once he arrived, I knew that we were now waiting for a locksmith to come and program a new key, and that it would likely be within the hour. The manager on duty further communicated with me that the valet charge would be removed from our room bill. Andrew walked through the restaurant as I was leaving, and he did not acknowledge me. Once the locksmith finally arrived, Russ communicated to me that when Enrique was back in office on Monday, he would be able to look into the security footage from Friday and try to find and return to me my original key. I relayed to him my conversation with Andrew, whereupon Russ told me that the cameras were, in fact, operational. He mentioned that “Andrew shouldn’t have said that to you, but he’s new in this manager position,” I emailed the Director of Rooms, since I was unable to communicate with the GM (since he didn’t have an active email address?) and I got a response that amounted to “Oops sorry.” That was it. FAST FORWARD TO AUGUST 2020! Months later, my replacement key fob stops working. In speaking with my car dealership, I am told that I’ll need to have a new factory made key fob and back up key fob programmed for my car. It will cost around $150.00 I call the Gunter Sheraton hotel to try and set up a way for the hotel/valet to reimburse me for this charge. After all, had I never stayed at this hotel, I’d still have my original car key. I leave a message with the front desk, and the agent assures me that someone will contact me to resolve the issue. I don’t hear anything for days, so I call again. Again, I leave this message and am told that someone will contact me. Still, nothing. On Sepetmebr 8, I contact the parent company (Marriott Bon Voy) customer care division. They assure me that they have contacted the hotel on my behalf, and that the hotel will be in touch with me. THE HOTEL HAS STILL NOT BEEN IN TOUCH WITH ME AS OF OCTOBER 5. I reached out to customer care again, saying as much. They have just now emailed me and given me the cell phone number of the valet manager, and are telling me to take it up with them. Over $150.00 Could they possibly care any LESS about their guests? I am flabbergasted. Never again will I spend any of my money at this hotel, or any other Sheraton/Marriott property.
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Date of stay: January 2020Trip type: Traveled on business
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Response from Daniel Cisneros, Marketing at Sheraton Gunter Hotel San Antonio
Responded Oct 15, 2020
KNTrahan, We would like to assist you in resolving this matter ASAP. Please contact the hotel and ask to speak with our General Manager, Troy Benavides. We will ensure our valet company addresses this for you immediately.
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PRICE RANGE
$116 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton san antonio, san antonio sheraton
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
322
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Frequently Asked Questions about Sheraton Gunter Hotel San Antonio
Which popular attractions are close to Sheraton Gunter Hotel San Antonio?
Nearby attractions include San Antonio River Walk (0.2 miles), The Alamo (0.3 miles), and The Magicians Agency Theatre (0.3 miles).
What are some of the property amenities at Sheraton Gunter Hotel San Antonio?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Gunter Hotel San Antonio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Gunter Hotel San Antonio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Gunter Hotel San Antonio?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Gunter Hotel San Antonio?
Conveniently located restaurants include La Panaderia, Biga on the Banks, and Bohanan's Prime Steak and Seafood.
Are there opportunities to exercise at Sheraton Gunter Hotel San Antonio?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Gunter Hotel San Antonio located near the city center?
Yes, it is 0.2 miles away from the center of San Antonio.
Are any cleaning services offered at Sheraton Gunter Hotel San Antonio?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Gunter Hotel San Antonio?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Gunter Hotel San Antonio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.