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About
#86 of 398 hotels in San Antonio
Location
4.7
Cleanliness
4.2
Service
4.3
Value
4.0
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Fireplace
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
161Restaurantswithin 0.3 miles
74Attractionswithin 0.3 miles
Contact
205 East Houston, San Antonio, TX 78205
Getting there
Rental CarsSee rental cars from $29/day
1186Reviews16Q+A100Room tips
Reviews
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The good: in a good location near the river walk, the staff was nice, and there were 2 nice/cool bars in the hotel. The not so good: I think I got one of the rooms that they passed over for some of the recent updates. The room was dreary, the bathroom was gross, and the AC didn’t seem to be working (my room got steadily warmer over my three night stay and was 74 degrees when I left even though the AC was running constantly—yes I confirmed the AC was running and not the heat). The shower/tub in my bathroom had a window that was moldy and gross (though overall the room was clean), and the toilet looks like it should be in a public restroom. This is my second stay at a Sheraton in the last year where the hotel rooms are really tired and in need of an update. I’ll steer towards other brands in the future.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded 3 days ago
Dear kristis381, Thank you for the feedback you have provided. I have shared your comments with our engineering team. To ensure this is an isolated incident. I again appreciate the comments and hope to see you once again when your back in the San Antonio area. All the best, Russ Lear GM Sheraton Gunter Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed at this hotel a number of times for business trip when other hotels were unavailable. The property is in a great location and the lobby and exterior have some cool historical elements. That being said, this hotel is in desperate need of a full renovation of the rooms and guest floors. The general upkeep of the hallways is a little shocking and the rooms feel very old and outdated (and not intentionally so). While waiting for an elevator a member of the staff caught me looking at a huge hole in the hallway carpet and remarked “this place needs a lot of work, doesn’t it?” That says it all. It’s a fine hotel if you just want a place to sleep for a few hours on a business trip, but I’d be very disappointed if I had stayed here on vacation or for more than a single night. There are better Bonvoy properties in the area and I’d recommend most of those over the Gunter if they’re available.…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded 3 weeks ago
Dear Chris A, Thank you for the kind words concerning our great location, nice lobby and cool historical elements. I have shared your comments with our engineering leadership team and hope to see you back soon. All the best, Russ Lear GM Sheraton Gunter Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just stayed at the Gunter for a two week business trip. If I had to return to San Antonio, I would try one of the many other Bonvoy hotels in that area. The Gunter has seen better days. My room was small and dark and in dire need of updating. Twice during my stay housekeeping didn’t even bother to make up the room. My bed felt like a bag of rocks. Smacks are served in the lounge, but they are basically the same uninspired fare every day. The restaurant seemed OK, except one night when I was in there the kitchen shut down because the wait staff did not show up to serve the food. The front desk staff was friendly, but there are some problems. There was an $85 laundry charge on my bill which I disputed several times at the front desk. By the time I checked out, the charge was still on my bill (along with some other disputed charges charged). At checkout, the front desk clerk told me that whoever was supposed to be training her had left early, and that she was new and didn’t know how to do anything, so she would not be able to take care of my bill. I called back later and left messages for the front desk and for accounting, and I am still waiting for a corrected bill. It was an all-around bad experience at this hotel.…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded 3 weeks ago
Dear Discover17321028238, Thank you for taking the time to share your comments with us. I have reviewed each item with our team. And I apologize for not providing the type of service we strive for. In addition. Please let me know if your bill has not been addressed. And I will get back to you. Once again. Thank you for your business and we hope to see you back soon. All the best, Russ Lear GM Sheraton Gunter Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I decided to give the Gunter Hotel a shot for a weekend getaway. We were celebrating my wife's birthday. We were amazed of the great service we received. From the drive up. Valet drivers were excellent and helpful. Front desk staff (evening lady, didn't get a name) was kind, cordial and professional. Leading up to our room. We found the room to be very clean. Our housekeeper Dora was excellent! Waiter in MOH was great. The bartenders in the evening were great too. Made the best drinks. Notably our interaction with one of the managers, Vicky Dotson was amazing. Very customer service oriented and delightful to speak too. We will recommend the Gunter to our friends! Location isn't the best, but its the passionate associates you have at the Gunter that makes all the difference in the world. We truly felt like we mattered. Continuing the high level of service and guests will continue to stay with you! Keep up the great work!…
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Date of stay: January 2023
Value
Location
Service
Room Tip: 11th floor rooms are nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Feb 1, 2023
Dear CVasquez1974, So great to hear the kind and much appreciated comments. We do have an amazing staff and I will be sharing your feedback with each of them. Looking forward to welcoming you back soon. All the best, Russ Lear GM Sheraton Gunter Hotel All the best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deanna S wrote a review Jan 2023
I experienced the worst possible customer service I have ever experienced at this venue! I can confidently say this after building this same event for 6-7 months, the way that I was spoken to by Deedy (Dorthy) Johnson and her accounting team Angela Velazquez Rojas. I was disrespected verbally over the phone, hung up on on numerous occasions while trying to explain myself, and then finally, when I requested to speak with a manager and left a voicemail I was also ignored by their management team. I have never in my life been treated in this manner by individuals who work in customer service! We will never again look to host any events at this space now that I am familiar with their level of care and respect to their customers. I would not recommend this hotel to anyone. Especially if you are looking to host an event, I can attest to how you will be treated as a customer by the events staff as well as management. They should be ashamed of themselves.…
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Date of stay: January 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Feb 1, 2023
Dear 956deviker, Thank you for providing us with your feedback pertaining to your event. I have addressed your comments in a previous email. In addition, our team was also communicating with the actual contract signee for the event. I apologize that your experience was not up to our standards. And I have addressed this with our team. All the best, Russ Lear GM Sheraton Gunter Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We met Damir when we requested help with the internet service. He solved our problem quickly, and then continued to answer questions about local dining and attractions. He made us feel exceptionally welcome. He gave us a tour of the club room and gave specific recommendations of menu items to order in the hotel dining room. We have never been made feel as welcome as Damir made us feel.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Jan 3, 2023
Dear P748CFjant, Thank you for the kind comments. I agree. Damir is a true ambassador for our hotel. I will share this with him. Hope to see you back soon. All the best, Russ Lear
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is our first holiday here in San Antonio Texas. As a family who loves to travel and explore, we always make sure to plan ahead. Sheraton is one of our to go to hotel in most of out travel destinations. I personally appreciate how the Marriott always has the best accommodation, best hotel locations, best staff. This time I was disappointed that we had to cut short our stay because of some issues, we had regular room as we always do. We don't need a fancy room since we don't stay in the room for too long. We stay out dining & visiting places most of the time. We only need the room for sleeping and resting after a long day of touring. The room was so basic, it had a dark and window was facing the back of the hotel which was blocked by another building. The day we arrived in the hotel was the day my husband's allergy started. I know for a fact that Gunter Hotel was built in the 1920s but I assumed that since Sheraton is running it now it wouldn't be an issue. The worst part is the bed. We had 2 queen beds and both beds had the same issues. My daughter who slept on the other bed wasn't able to sleep well. All of us woke up the next morning having back and neck issues. It was the worst bed I ever had among international hotels we stayed. It was sagging and lumpy and you'd wake up having body aches. On our third day, when we got back to the hotel after a long walk, we noticed that the room was not cleaned and fixed. We are tired not been able to have a god sleep the night before so we decided to checked out. Since we cut our vacation short, we also canceled some of our lined up itinerary for the next day because all we wanted was a clean, comfortable bed for a good night sleep. Despite all this discomfort I love the part that Sheraton exert that effort to personally handover a holiday greeting card to their guest. I thought it was sweet. For the most part if you are not very particular on bed comfort and room cleaning, then this hotel is fine. Sheraton Gunter was not my first choice if not for the points I needed to earn this year but I guess I shouldn't get fixated so much on the points in exchange of my family's comfort. …
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Date of stay: December 2022
Value
Location
Service
Room Tip: If you are a back packers and just need a bed for a night I guess this hotel would fit you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Jan 3, 2023
Dear jash2015, Thank you for the feedback you have provided. I have shared your comments with our leadership team. To ensure these were isolated incidents. I apologize we missed the opportunity to provide the standards we strive for. But hope you will give us another try when your travels bring you back to our area. All the best, Russ Lear
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shoutout to Tony who made my stay at the hotel amazing. Arrived very early in the morning and Tony made the check in process very simple. I would definitely recommend asking for Tony he’s amazing. He made us feel very welcomed and gave great recommendations for restaurants and places to go around the hotel. Tony went above and beyond I definitely will be staying at this great hotel with nice amenities and close to everything.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Jan 5, 2023
Dear Gabby C, Thank you for the great review and for your kind words for Tony. I will be sure to share this with him and we look forward to welcoming you back soon. All the best, Russ Lear
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
whenever we go to San Antonio we stay here. If you like history you must check this place out. Walking distance to riverwalk as well. Nice little restaurant and bar also inside this hotel. Parking can be a little challenging, but staff is very helpful.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Dec 5, 2022
Dear marknlisa99, Thank you for the kind comments. We certainly appreciate your business and look forward to seeing you back soon. All the best, Russ Lear GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This property is a good, solid hotel in a great location for all of the attractions in restaurants in downtown San Antonio. It’s an older property, but they clearly do everything they can to maintain it, to keep everything working and to keep it clean. While I had a few challenges upon arrival, including a less than pleasant interaction with one of the contract valet attendants and a room that was flooded by the air conditioning, the front desk staff went above and beyond to make sure that not only was I taken care of, but walked away happy. The front desk team was consistently friendly, happy and welcoming as well as the morning team in the restaurant. I look forward to my next visit.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Russ Lear, General Manager at Sheraton Gunter Hotel San Antonio
Responded Dec 5, 2022
Dear JasonFromArizona, Thank you for the kind comments. I will share them with our team. We certainly appreciate your business and look forward to seeing you back soon. All the best, Russ Lear GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$157 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton san antonio, san antonio sheraton
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
322
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Claim Your ListingSHERATON GUNTER HOTEL SAN ANTONIO $159 ($̶2̶5̶7̶) - Updated 2023 Prices & Reviews - TX
Frequently Asked Questions about Sheraton Gunter Hotel San Antonio
Which popular attractions are close to Sheraton Gunter Hotel San Antonio?
Nearby attractions include San Antonio River Walk (0.2 miles), The Alamo (0.3 miles), and The Magicians Agency Theatre (0.3 miles).
What are some of the property amenities at Sheraton Gunter Hotel San Antonio?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Gunter Hotel San Antonio?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Gunter Hotel San Antonio?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Gunter Hotel San Antonio?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Gunter Hotel San Antonio?
Conveniently located restaurants include Domingo Restaurant, La Panaderia, and Biga on the Banks.
Are there opportunities to exercise at Sheraton Gunter Hotel San Antonio?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Gunter Hotel San Antonio located near the city center?
Yes, it is 0.2 miles away from the center of San Antonio.
Are any cleaning services offered at Sheraton Gunter Hotel San Antonio?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Gunter Hotel San Antonio?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Gunter Hotel San Antonio offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.